Rebecca and Brett were amazing helping us secure a brand new VW id3. They had managed to find one while other dealerships were not able to locate any. They kept us uptodate on expected timings, and... もっと見る
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We collected our Tiguan yesterday 29th June from Vertu VW Mansfield . The salesperson was Stephen Morgan who was outstanding in his experience, helpfulness, attitude to us as clients as well as his... もっと見る
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Excellent service from start to finish on purchasing my new VW T Roc from VERTU Mansfield Garage. I got a generous trade-in price for my own car and the service I received from Steve in Sales wa... もっと見る
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Really friendly not pushy sales a most relaxing and pleasant experience . Any pushy sales I just walk away. This was relaxed so I bought!! Jamie was great all along sorting everything The show... もっと見る
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企業情報
Vertu Motors - Volkswagen Mansfield について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, 英国
- 0344 659 4030
4.7
優良
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Ant was an absolute star
Ant was an absolute star.
Over delivered and under promised when it came to collection day.
I would go straight to Ant again for our next VW.
Many thanks
2026年7月16日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Ant provided such outstanding service throughout your experience, going above and beyond to make collection day even better than expected.
It’s great to know that his knowledge, professionalism and customer care left such a positive impression. We truly appreciate your loyalty and look forward to helping you with your next VW in the future.
Kind regards,
Matthew
Professional
Extremely friendly not pushy. Explained everything clearly.
Professional throughout the whole process
2026年7月15日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Friendly helpful staff
Friendly helpful staff. Very clear communication and straightforward process.
2026年7月14日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Gwen,
Thank you for your review. We're delighted to hear that you found the staff friendly and helpful, and that the communication was clear throughout. It's great to know the process was straightforward and easy, making for a positive experience at Volkswagen Mansfield.
Kind regards,
Danielle
We wouldn’t deal with anyone else
We wouldn’t deal with anyone else, Fraser at VW Mansfield is professional and friendly.
2026年7月11日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Glen,
Thank you for your review. We're delighted to hear that Fraser's professional and friendly approach made such a positive impression. We really appreciate your loyalty and continued trust in Volkswagen Mansfield.
Kind regards,
Danielle
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for your review. We're delighted to hear that Jonathon was so helpful and that you had a great experience with us.
Many thanks,
Chloe
Vertu Mansfield vw
The dealership that I brought the vehicle from where really good and responsive but after picking the vehicle it developed a fault this is when things took a turn for the worse first they wouldn't return my call to discuss the issues after ringing multiple times I had to threaten them and say I would bring the car back leave it in the yard at the dealership and take the keys with me that is when I got any kind of response now 2 weeks later have the same issues and no further resolving the initial problem . Buyer beware I will never use this company again and would advise anyone else to think very carefully before parting with your hard earned cash.quick update after posting the review immediately i had a response from vertu asking me to email them and give they could look into it in further detail which I did thinking I may get some sort of response but since emailing them nothing so really this company is not interested in customer satisfaction at all.
2026年6月27日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Good evening, Mohammed. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MM0807 Kind regards, Danielle
Great from start to finish
A great level of service from start to finish. Stefan listened & understood my new car requirements. The car was very well prepped as promised. Thank you and a great level of service.
2026年7月2日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Stefan provided such a high level of service from start to finish, taking the time to listen and understand your requirements.
It’s great to know that your car was prepared to the high standard promised and that your experience met expectations throughout. I’ll be sure to pass on your kind words to Stefan.
Kind regards,
Matthew
All went very well.
2026年6月30日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for taking your time to leave this great review! Kind regards, Selina
Amazing Service
Amazing Service, Stefan was great and kept us updated along the way! Will be recommending to others.
2026年7月1日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Stefan provided such great service and kept you updated throughout the process.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
VW Tiguan purchase from Mansfield Vertu
We collected our Tiguan yesterday 29th June from Vertu VW Mansfield . The salesperson was Stephen Morgan who was outstanding in his experience, helpfulness, attitude to us as clients as well as his professional friendliness. A credit to the company. The manager was Dave Wilson, again superb. We could not recommend them both highly enough. Thank you so much
Jean and David Bingham
2026年6月29日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Jean and David,
Thank you for your wonderful feedback.
It’s fantastic to hear that Stephen and Dave made your experience so positive and that you felt so well looked after. Enjoy your new Tiguan!
Kind regards,
Danielle
Excellent service from start to finish…
Excellent service from start to finish on purchasing my new VW T Roc from VERTU Mansfield Garage.
I got a generous trade-in price for my own car and the service I received from Steve in Sales was marvelous. He had a caring and patient attitude which I very much appreciated .
I came into contact with other staff members and they were all professional and pleasant to chat with.
I met the manager Dale who runs the business in a very competent way.
All in all I would strongly recommend this garage…thanks again……..Nice coffee too .
Pamela Bowyer
2026年6月27日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for such a wonderful and detailed review, Pamela. I’m delighted to hear your experience at Vertu Mansfield was excellent from start to finish. It’s great to know you received a generous trade‑in price and that Steve’s caring, patient approach made the process so enjoyable. Your kind words about the wider team — and Dale’s leadership — are truly appreciated. We’re also glad the coffee hit the spot.
Many thanks,
Chloe
Really friendly not pushy sales
Really friendly not pushy sales a most relaxing and pleasant experience . Any pushy sales I just walk away. This was relaxed so I bought!!
Jamie was great all along sorting everything
The showroom is so relaxed not stuffy like a lot are
Great atmosphere helped by Anthony
Enjoyed the experience and now loving the 🚗
2026年6月27日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Graham,
Thank you for your fantastic feedback.
We’re delighted to hear you had such a relaxing and pleasant experience, and that the team provided a friendly, non pushy approach. It’s great to know Jamie looked after you throughout and that Anthony helped create such a welcoming atmosphere in the showroom.
We’re so pleased you enjoyed the experience and are loving your new car.
Kind regards,
Danielle
Dealt with Fraser and Anthony and they…
Dealt with Fraser and Anthony and they was honestly brilliant so accommodating and made it all so easy couldn’t recommend enough
2026年6月27日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Joe,
Thank you for your great feedback.
We’re delighted to hear Fraser and Anthony were so accommodating and made the whole process easy for you. Your recommendation really means a lot.
Kind regards,
Danielle
5 star service
I cannot recommend Vertu Mansfield enough, Steve and all of the team went above and beyond to help me in the purchase of my new car - the customer service, response times and overall experience was seamless from start to finish, thank you all so much!
2026年6月24日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Casey,
Thank you for taking the time to leave such an amazing 5-star review. We’re absolutely delighted to hear that Steve and the team at Volkswagen Mansfield went above and beyond to support you with your new car purchase. It’s fantastic to know that you found the customer service, communication, and overall experience seamless from start to finish.
Your recommendation truly means a great deal to us, and we’ll be sure to pass your kind words on to Steve and the rest of the team.
Kind regards,
Liza
Excellent customer service again from Vertu VW Mansfield
Excellent customer service again from Vertu Volkswagen Mansfield. We had friendly and helpful advice on choosing a new car and a thorough test drive. There was good communication throughout the process as we awaited delivery and a smooth and efficient vehicle handover yesterday. I commend Jonathan Pritchard and Brett Peggs who both take the time to put customer satisfaction front and centre. I would certainly go back to them when we need another car.
2026年6月23日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Andrew,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you’ve once again received excellent customer service from Vertu Volkswagen Mansfield.
It’s wonderful to know that the team provided friendly and helpful advice, a thorough test drive, and clear communication throughout the process, leading to a smooth and efficient handover. We’re especially pleased to hear your kind words about Jonathan Pritchard and Brett Peggs — putting customer satisfaction front and centre is exactly what we strive for, and we’ll be sure to share your feedback with them.
Your loyalty and recommendation mean a great deal to the whole team, and we look forward to welcoming you back when the time comes for your next car.
Kind regards,
Liza.
Perfect experience
Perfect experience! Thank Stephen for been so through and detailed with the whole package. We have bought a used and approved ID3. A lot of people don’t like to use main dealers but the actual value you get with all warranty service plans and after care is fantastic! Thank you again
2026年6月22日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi James,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a perfect experience at Vertu Volkswagen Mansfield.
It’s wonderful to know that Stephen was so thorough and detailed in explaining everything, ensuring you felt confident with your purchase. We’re also really pleased to hear your positive comments about the value of buying through a main dealer, including the warranty, service plans, and aftercare — that’s exactly what we aim to deliver.
We hope you’re enjoying your approved used ID.3, and your kind feedback means a great deal to the team. We’ll be sure to pass on your thanks to Stephen.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
New ID4 Purchase
From start to finish, Rebecca made the process of choosing, ordering and collecting our new ID4 perfectly smooth. Very easy to deal with and super helpful. Thank you!
2026年6月19日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Hi Paul,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Rebecca made the entire process — from choosing and ordering to collecting your new ID.4 — perfectly smooth.
It’s great to know that you found her easy to deal with and so helpful throughout your journey. Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Rebecca.
If you ever need anything in the future, we’re always here to help. Enjoy your new ID.4!
Kind regards,
Liza.
Not perfect but very very good.
2026年6月12日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you for your feedback. I’m glad to hear your experience was very good overall.
Many thanks,
Chloe
Vertu Motors - Volkswagen Mansfield からの回答
Hi Patrick,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team helpful, informative and accommodating – exactly the experience we aim to provide.
We really appreciate your feedback and hope to welcome you back to Vertu Volkswagen Mansfield again soon.
Kind regards,
Kerry
A very pleasant experience
From walking into the showroom, to driving out a few days later in a brand new T-Roc, we were shown the utmost courtesy and respect.
Rebecca Drury introduced herself in the friendliest manner possible. She was a joy to deal with, and had the all the patience needed to deal with not so young customers.
Thank you very much Rebecca. John & Margaret Brown
2026年6月16日
自発的なレビュー
Vertu Motors - Volkswagen Mansfield からの回答
Thank you very much for your wonderful feedback, John & Margaret.
We’re thrilled to hear that your experience — from your first visit to the showroom through to driving away in your new T-Roc — was such a positive one. Providing a welcoming and respectful environment for all our customers is something we take great pride in.
Rebecca will be especially pleased to read your kind words. She is a valued member of the team, and it’s fantastic to know her friendly approach and patience made the process enjoyable for you both.
We truly appreciate your support and hope you enjoy every mile in your new car. Please don’t hesitate to get in touch if there’s anything we can help with in the future.
Kind regards,
Keith
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