Vertu Motors - Volkswagen Mansfield レビュー 

Vertu Motors - Volkswagen Mansfield からの回答

2026年5月17日

Thank you so much for your wonderful review. It’s fantastic to hear that you received such friendly, welcoming service on every visit, and that Jamie looked after you so well throughout the whole process. His enthusiasm and customer care clearly made a real impression. We’re also delighted that you found the showroom and facilities immaculate each time. Your recommendation means a great deal.

Many thanks,
Chloe

Vertu Motors - Volkswagen Mansfield からの回答

2026年5月15日

Hi there,
Thank you so much for your fantastic feedback. We're delighted to hear that you found exactly the car you were looking for at Mansfield Volkswagen and that the whole team made you feel at ease from the very start.
It’s wonderful to know that our friendly approach and sense of humour helped make your experience even more enjoyable, and that all your questions were answered so clearly.
A special thank you for recognising Stephen — we’re thrilled to hear how kind, knowledgeable, and supportive he was throughout, from your test drive to showing you around your new car. Your 10/10 praise will mean a great deal to him. We’re also really pleased to hear that Naglis provided such thorough and helpful support in finalising your purchase.
Your recommendation and kind words truly mean a lot to the whole team, and we look forward to welcoming you back in the future 😊
Kind regards
Dawn

Vertu Motors - Volkswagen Mansfield からの回答

2026年5月15日

Good afternoon Lucy,

Thank you for your review. It’s great to hear that Rebecca was friendly and knowledgeable, and that you felt no pressure throughout the process. We’re delighted you went on to find the right car for you.

Kind regards,
Dean

Vertu Motors - Volkswagen Mansfield からの回答

2026年5月11日

Thank you, Nick, for sharing your experience. I’m glad to hear that Rebecca put you at ease throughout the process and went the extra mile by identifying and resolving a minor issue before collection. It’s great to know she was informative, diligent, and ensured you were happy with both your car and the service package. Your thanks will be passed on to Rebecca, who will be delighted to hear your feedback. Enjoy your new car and thank you for choosing us.
Kind regards,
Keith

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月30日 に更新

Good afternoon,

Thank you for your review. It’s great to hear that Jonathan supported you so well, sourcing the car quickly and keeping you regularly updated throughout. We’re pleased you found the team friendly and helpful, and really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月29日

Dear Mimi,
Thank you very much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your experience with the team at Vertu Volkswagen Mansfield was so positive and that the entire process felt smooth and stress‑free, especially with everything being completed online.
It’s wonderful to know how pleased you are to have purchased your dream car and that the service you received made the experience even more special. Your kind words about Fraser are very much appreciated — his swift, knowledgeable and professional support, along with clear and detailed guidance, clearly made a real difference and will be shared with him and the team.
We’re also pleased to hear that the high level of care has continued through our after‑sales support and that you’ve found the advice on caring for your vehicle helpful. Thank you again for choosing Vertu Volkswagen Mansfield and for your sincere appreciation — we wish you many happy miles ahead.
Kind regards,
Liza

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月28日

Hi Nathan
Thank you for your feedback. We're really pleased to hear that you had an excellent experience. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月24日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DR2404 Kind regards, Matthew.

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月22日

Dear Jenny,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was excellent from start to finish and that the handover of your first electric car was handled so clearly and confidently.
It’s wonderful to know that the dashboard and features were explained thoroughly, helping you feel comfortable with your new vehicle. We also truly appreciate your loyalty to Vertu Mansfield over the past ten years and your kind comments about how our service and electronic communication continue to improve.
Thank you again for choosing Volkswagen Mansfield — we wish you many happy and enjoyable miles in your new electric car.
Kind regards,
Liza

Vertu Motors - Volkswagen Mansfield からの回答

2026年4月11日

Hi Ian
Thank you for your fantastic feedback. We're delighted to hear that all the staff — and especially Brett — were so helpful, knowledgeable, and pleasant throughout your visit. It’s wonderful to know nothing was too much trouble and that you’re thrilled with your car.
Travelling a hundred miles to see us is no small thing, so we truly appreciate your effort — and we’re thrilled it was worth it. The fact that you ordered a brand‑new ID.3 for your wife within hours of getting home really does mean a lot. It’s great to hear Brett worked hard to find the perfect car for both of you.
Well done to Brett and the whole team — and thank you again for your trust.
Kind regards
Dawn

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月29日

Thank you so much for your kind feedback. I am really pleased to hear that you found the service reliable, honest and friendly, and that all your questions were answered. Your comments are very much appreciated.
Danielle

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月27日

Hi Ella,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how helpful and friendly Rebecca and the team were, and that everything felt easy and straightforward from start to finish.
Brilliant to know you’re loving your new car too — that’s the best part. We really appreciate you choosing to continue with Vertu Volkswagen in the future.
Kind regards,
Kerry

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月27日

Hi Ricki,
Thank you for the brilliant 5‑star review. It’s great to hear how helpful and professional Rebecca was — making the whole process stress‑free is exactly what we aim for. She’ll be delighted with your feedback.
Your recommendation means a lot, and it’s lovely to hear you’ll be returning to Mansfield Vertu when it’s time to change your second car.
Once again, a fantastic review.
Kind regards,
Kerry

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月26日

Good morning Pauline,

Thank you for sharing such a lovely and heartfelt review. It’s wonderful to hear how much you’re enjoying your new Polo 50 Edition — it sounds like the perfect match for you, especially with all the extras and how beautifully it drives.

I’m really pleased to hear how well Rebecca looked after you throughout the whole process. Going the extra mile, guiding you step by step, handling the paperwork and legalities, and even taking care of your private plate transfer — that level of support makes such a difference, especially when there’s a lot to take in. Your kind words about her patience and dedication are truly appreciated.

It’s fantastic to know your experience at Vertu Mansfield left you feeling so confident and well supported.

Thank you again for your thoughtful feedback, and I hope you enjoy every moment in your fabulous new Polo.

Kind regards,
Dean

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月24日

Thank you for taking the time to share your experience. We’re really pleased to hear that our team helped make the process feel comfortable, especially after many years since your last purchase. It’s great to know you felt supported without any pressure, and that our staff were patient, understanding, and happy to answer all your questions. Your kind words about the team are truly appreciated.
Kind regards,
Matthew

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月22日

Hi Alison,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that our team at Volkswagen Mansfield were friendly, helpful, and happy to answer all your questions — no matter how small. Creating a welcoming and supportive experience is exactly what we aim for, so it’s wonderful to know we got that right for you. 😀
We really appreciate you taking the time to share your feedback!
Kind regards,
Liza.

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月20日

Good afternoon Anne,

Thank you so much for your wonderful feedback. I’m really pleased to hear you had such a great experience at Volkswagen Mansfield. It’s fantastic to know the salesperson was so helpful and made the whole process enjoyable from start to finish.

And what a compliment — 10 stars is amazing to hear! Your kind words truly mean a lot.

If you ever need anything in the future, the team will be more than happy to help.

Kind regards,
Dean

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月10日

Good afternoon Joe,

Thank you for your review. We're really pleased to hear that you had such a positive experience at Volkswagen Mansfield. It’s great to know that Jamie was able to answer all your questions and make everything clear, and that the collection process was smooth and straightforward. We're delighted to hear you’re enjoying your Golf as well — it’s a fantastic car to drive.

Kind regards,
Dean

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月5日

Hi Chris,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you received excellent service and had a great experience with us. Jonathan and Jamie will be thrilled to know their support made such a strong impression — they both take great pride in delivering outstanding customer service.
Your feedback is truly appreciated.
Kind regards,
Liza

Vertu Motors - Volkswagen Mansfield からの回答

2026年3月5日

Hi Paul,
Thank you so much for taking the time to leave such a fantastic review. We're thrilled to hear that you’ve continued to have great experiences with Vertu Volkswagen Mansfield. It means a great deal to us that you’ve chosen the team for all of your cars over the years.
We’re delighted that you find our sales team exemplary and our service department friendly and helpful. Feedback like yours really does make all the difference, and the team will be so pleased to know how much you value their support.
Thank you again for your loyalty and your kind words.
Kind regards,
Liza