Vertu Motors - Volvo Exeter レビュー 51

Vertu Motors - Volvo Exeter からの回答

4日前

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Vertu Motors - Volvo Exeter からの回答

4日前

Thank you for your continued loyalty and for taking the time to share such a wonderful review. Purchasing your fourth Volvo with us over 18 years is truly appreciated, and it’s fantastic to hear how highly you regard both the reliability of the vehicles and the service provided.
We’re delighted that James made your most recent experience such a positive one. It’s great to know the entire process — from part exchange through to finance and selecting the perfect specification — was seamless and efficient. He’ll be very pleased to hear your kind feedback.
Thank you again for your support, and we hope you enjoy every moment in your new XC40. We look forward to welcoming you back again in the future.
Kind regards,
Keith

Vertu Motors - Volvo Exeter からの回答

2026年5月18日

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you received great service and found the team helpful and friendly throughout your visit. Your kind words are truly appreciated.
Kind regards
Dawn

Vertu Motors - Volvo Exeter からの回答

2026年5月4日

Hi Janet,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such friendly and professional service at Vertu Volvo Exeter from start to finish.
It’s great to know that George was knowledgeable, offered you a test drive, and kept you well informed throughout your car’s progress. We’re especially pleased to hear that you never felt under pressure and that clear information was provided to help you make informed choices around finance and insurance options.
Your feedback is really appreciated and will mean a great deal to George and the whole team. Thank you again for choosing Vertu Motors.
Kind regards,
Liza.

Vertu Motors - Volvo Exeter からの回答

2026年5月2日

Thank you for sharing this great feedback. I’m really pleased to hear you found the customer service strong across the board, and that the dealership felt professional and welcoming. It’s also wonderful to know you’re happy with the value of your new vehicle.

Many thanks,
Chloe

Vertu Motors - Volvo Exeter からの回答

2026年5月1日

Good afternoon Shirley,

Thank you for such a wonderful review. I’m really pleased to hear how supported and looked after you felt throughout every stage of your purchase, from understanding the car and the test drive to getting set up comfortably and connected before driving away. It’s great to know the team listened carefully to what you wanted and made everything clear and stress‑free, especially if you’re not mechanically minded.

I’m also glad everything was sorted quickly with the loan and that you’re loving the car (and the coffee too!). We really appreciate your kind words and look forward to welcoming you back when the time comes.

Kind regards,
Dean

Vertu Motors - Volvo Exeter からの回答

2026年4月24日

Dear Nigel,
Thank you for taking the time to share your feedback. We’re delighted to hear that buying your new car and trading in your old one was such an easy and relaxed process.
We’re especially pleased to know that you felt no pressure and were able to make your decision in your own time — that’s exactly the kind of experience we aim to provide. Your kind thanks to Harrison are very much appreciated and will be shared with him and the team at Volvo Exeter.
Thank you again for choosing us.
Kind regards,
Liza

Vertu Motors - Volvo Exeter からの回答

2026年4月23日

Thank you very much for your feedback.
We’re pleased to hear that Caitlin provided such a professional level of service and helped make what can often be a stressful process feel much easier. Ensuring our customers feel supported and confident throughout their purchase is extremely important to us, so your comments are really appreciated.
Thank you again for choosing us, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
Keith

Vertu Motors - Volvo Exeter からの回答

2026年4月19日

Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you received excellent service when purchasing your EX30 at Volvo Exeter. It’s great to know that George listened carefully to what you wanted, provided all the information you needed in a clear and balanced way, and arranged the test drive promptly without being overbearing — exactly the experience we aim to deliver.
We also really appreciate your understanding regarding the complications caused by the DVLA issues. While circumstances like these can be challenging, we’re pleased to hear that George and the wider team went the extra mile to get the car to you as quickly as possible, including giving up their own time over the weekend. That level of commitment means a great deal to us.
Your kind comments will be shared with George and the team, and we thank you again for choosing Volvo Exeter. We wish you many happy miles in your new EX30 and look forward to supporting you in the future.
Kind regards,
Keith

Vertu Motors - Volvo Exeter からの回答

2026年4月9日

Thank you for sharing your feedback. While we’re sorry to hear that your first electric car purchase has had a few bumps along the way, we’re really pleased to know that the team at Vertu Volvo have been helpful and supportive throughout. Making the transition to an electric vehicle can come with new challenges, and we’re glad the team were there to assist you. Your comments are very much appreciated, and we hope you continue to enjoy the benefits of electric driving.
Kind regards,
Keith

Vertu Motors - Volvo Exeter からの回答

2026年4月6日

Hi there,
Thank you for taking the time to share your review. We're really pleased to hear you had a great experience buying your new car with Volvo in Exeter. Your recommendation means a lot to us and to the team there.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith

Vertu Motors - Volvo Exeter からの回答

2026年3月24日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ML2403 Kind regards, Matthew.

Vertu Motors - Volvo Exeter からの回答

2026年3月20日

Good afternoon Tracey ,

Thank you for taking the time to share such lovely feedback. I’m really pleased to hear the team at Vertu Volvo Exeter went above and beyond to support you with your new car purchase. It’s fantastic to know you felt so well looked after throughout the process.

Your kind words mean a lot, and I’m sure the whole team will be delighted to hear them.

Kind regards,
Dean

Vertu Motors - Volvo Exeter からの回答

2026年3月15日

Hi John,
Thank you for your solid 5-star review. We're delighted to hear that you had such a positive experience at Volvo Exeter, and it’s great to know you found the team friendly and are pleased with your new car.
We also appreciate your constructive feedback regarding communication clarity. Insights like yours are really valuable and help us fine‑tune the experience we offer. The team are always striving to deliver the very best service, and your comments will certainly support that.
Thank you again for your recommendation — it means a lot to us.
Kind regards,
Liza

Vertu Motors - Volvo Exeter からの回答

2026年3月4日

Hi Mr Cripps,
Thank you for leaving such an excellent 5‑star review. We’re delighted to hear that your experience of buying a brand‑new Volvo EX40 from Vertu Volvo Exeter was seamless from start to finish. It’s wonderful to know that the team were able to answer all your questions and provide the high level of support you were looking for.
A special thank you for recognising Craig, the team, and especially Harrison. His knowledge and professionalism are qualities we’re incredibly proud of, and he’ll be thrilled to hear that he made your experience memorable for all the right reasons. We're also pleased to hear that both the handover and after‑sales service have been faultless.
Your recommendation means a great deal to the team at Volvo Exeter. Thank you once again for your kind words, and we hope you enjoy every moment in your new EX40.
Kind regards,
Liza

Vertu Motors - Volvo Exeter からの回答

2026年3月4日

Hi Mandy,
Thank you for taking the time to leave such a lovely 5‑star review. We’re delighted to hear that collecting your new car was an easy and smooth experience. It’s great to know that James guided you clearly through the e‑paperwork and ensured you were happy with all the options available. His time spent walking you through the new controls before you drove away is exactly the level of care we strive to offer.
We really appreciate your feedback and hope you enjoy every moment in your new car.
Kind regards,
Liza

Vertu Motors - Volvo Exeter からの回答

2026年3月3日

Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that the collection of your new car was seamless and easy, and that our team at Vertu Volvo Exeter helped make the process smooth from start to finish.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza

Vertu Motors - Volvo Exeter からの回答

2026年2月21日

Good afternoon Sidney,
Thank you for taking the time to leave such a thoughtful review. I’m really pleased to hear that you were made to feel welcome right from the outset — a warm greeting, a smile, and even a chat over a coffee really do set the tone.
It’s great to know that Harrison was excellent throughout. His knowledge of the car and its systems clearly made a strong impression, and I’m glad the follow‑through matched that same high standard. Hearing that your car was presented in first‑class condition is the icing on the cake.
Your feedback means a lot to the team.
Kind regards,
Dean

Vertu Motors - Volvo Exeter からの回答

2026年2月20日

Good afternoon,
Thank you for sharing such a fantastic review. We’re delighted to hear your experience at Volvo Exeter was completely stress‑free and that the whole team made such a positive impression.
Your kind words for George, Taylor and Darren are truly appreciated — George will be especially pleased to know his time, support and aftercare made such a difference.
We’re thrilled you’d recommend Vertu Volvo Exeter without hesitation and really appreciate you choosing us.
Kind regards,
Kerry

Vertu Motors - Volvo Exeter からの回答

2026年2月14日

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide your fathers name and registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPPE1402 Kind regards, Dawn