Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with. Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obv... もっと見る
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A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering p... もっと見る
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I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... もっと見る
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I recently purchased a Volvo XC90 from Vertu Volvo and had a very positive experience throughout. A special thanks to Guy, and also Ross the who were excellent from start to finish. Guy was ext... もっと見る
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企業情報
Vertu Motors - Volvo Yeovil について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
2 Vale Road, Pen Mill Trading Estate, BA21 5HL, Yeovil, Somerset, 英国
- 0330 012 2293
4.8
優良
117件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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The Vertu team helped save Volvo's poor customer reputation
The Vertu team got off to a poor start. A series of miscommunications between several parties, the left hand not knowing what the right hand was doing, or had agreed to do.
In the main, however, once the dots were joined, they provided a good, customer focused experience.
The same cannot be said of Volvo, who have exceeded themselves in developing a curiously remote and impersonal buying experience, centered entirely on a web based transaction.
It's like a Tesco shop. Select what you want, from the list they provide, we they deliver it. Like buying a commodity, rather than a premium product.
You pop into the dealership merely to place the order. Having selected the model with the, it has to be said, limited options, the only material provided by Volvo to take home and ponder is three sheets of photocopied paper confirming the spec and the cost.
No brochure, no sales material, no images to salivate over. It's a barren and empty experience.
The next day Volvo sent a questionnaire asking how the buying experience went. They ask if we'd like to be contacted to share views. We say that we would. And hear nothing further from Volvo.
Nothing kills credibility more than a company inviting responses, and then not following them up.
We begin to feel less than positive about Volvo as a whole.
It has sold its soul to the devil in technology, and at the same time killed all interaction with its customers.
Ten days before due date, and Volvo advise a delay in delivery. Another nail in their coffin.
Vertu were gushing in their apology. But in the face of the Volvo machine, their impotence to provide any compensation was palpable. Their role now largely relegated to distributors and product handlers.
Volvo's aim is clearly to rid themselves of face to face interaction with dealerships from the buying process, automate the whole and strip away any costly and distracting personal input. The future is showrooms and perhaps service stations, but not dealerships. And that does not augur well for customers.
In another example of an overly remote and technologically driven vision, comes an idea clearly originated by the finance department at head office. No longer does Volvo provide a handbook.
The only way to check anything at all, is to sit in the car and scroll through the information screen.
There is nothing much that can beat the practical inconvenience of such an initiative for the customer.
But hey, it's a money saver.
Volvo have forgotten that when it comes to capital purchases, people like to buy from people rather than from machines, and they like interaction and involvement. Nothing it truer when it comes to a major purchase from a leading brand. People provide nuance, flexibility, information to take home and muse over.
On the handover, Vertu were immensely professional, friendly, knowledgeable and helpful.But they stand out as strikingly unaligned to the brand they represent.
We bought our Volvo in the face of strong and likeable competition from a leading motor brand, not because we felt warm towards the Volvo company, but despite our lack of emotion to it. We bought a Volvo because, on balance we preferred the car, but we have ended up feeling very non plused towards the brand.
Volvo have managed to erase all the warmth, customer focus and Scandinavian attention that we once knew them for.
Such a pity.
2026年8月14日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for taking the time to share such detailed feedback. We're pleased to hear that, despite some initial challenges, the team was able to provide a good customer-focused experience and that your handover was professional, friendly and helpful. We also appreciate your honest comments regarding the wider purchasing experience and understand the importance of clear communication and personal interaction when making such a significant purchase. Thank you for choosing us, and we hope you enjoy your new Volvo.
Many thanks, Chloe
An excellent buying experience!
Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with.
Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obviously aimed at making buying a car a great customer experience.
Jaden, in particular was excellent! He went the extra mile to ensure that I was an entirely satisfied customer and I thank him personally for making me feel so valued through the complete buying process.
2026年8月8日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Hi Suzanne,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that every member of the team at Volvo Yeovil helped make your car-buying experience such a positive one.
It’s wonderful to know that you found the team helpful, accommodating, and committed to providing outstanding customer service. Creating an environment where customers feel valued and supported throughout their journey is exactly what we strive for, so your comments are truly appreciated.
We’re especially pleased to hear your kind words about Jaden. Going the extra mile and ensuring customers feel fully looked after is a fantastic reflection of his dedication, and we’re thrilled that he made such a positive impact on your experience from start to finish.
Thank you again for your wonderful feedback. We’ll be sure to pass your comments on to Jaden and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Liza.
Excellent Service
The service was excellent and our salesman, Guy Hunt-Davison, attended to all our needs as well as overcoming problems concerning the financial arrangements.
2026年8月7日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you so much for your kind words! We are so happy to hear that Guy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The staff are very friendly and helpful
2026年7月24日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Good afternoon Rania,
Thank you for your kind feedback, it’s great to hear you found the team friendly and helpful throughout your experience.
Kind regards,
Dean
The sales assistant went the extra mile…
The sales assistant went the extra mile to ensure we got our dream car on time and made the whole process hassle free.
2026年7月30日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our sales assistant went the extra mile to help you secure your dream car and make the process as smooth and hassle-free as possible. Providing excellent customer service is incredibly important to us, and it's wonderful to know this was reflected in your experience.
We hope you enjoy your new car and wish you many happy miles ahead.
Many thanks,
Chloe
Excellent experience at Vertu Yeovil
Excellent experience and service from Linden. A shame that Volvo UK cannot give the same levels of customer service.
2026年8月1日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your feedback. We're delighted to hear that Linden provided an excellent experience and delivered such great customer service. I'll be sure to pass on your kind comments to him and the team.
Many thanks,
Chloe
Excellent service
Excellent service, good communication and very helpful staff who could not do enough.
I would definitely buy a car from them again. I am delighted with my purchase.
Rita Newman
2026年7月29日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Hi Rita,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent service from the team at Volvo Yeovil.
It’s wonderful to know that the communication throughout your journey was clear and that the team were so helpful and attentive, going above and beyond to support you. Providing this level of customer care is exactly what we strive for, so your feedback means a great deal to us.
We’re especially pleased to hear that you’re delighted with your purchase and that you would choose to buy from us again in the future. That is the highest compliment we could receive.
Thank you again for your kind words and for choosing Volvo Yeovil. We wish you many happy miles in your new car.
Kind regards,
Liza.
Excellent service
The whole experience from first contact was friendly and supportive. A very smooth experience and made the whole process an easy journey
2026年7月25日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your wonderful review.
We are delighted to hear that your experience with us was friendly, supportive, and straightforward from the very first contact. Making the car-buying process smooth and stress-free is exactly what we strive for, so it's great to know that everything went so well.
Thank you for choosing Vertu Motors. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Volvo XC90
I recently purchased a Volvo XC90 from Vertu Volvo and had a very positive experience throughout. A special thanks to Guy, and also Ross the who were excellent from start to finish.
Guy was extremely helpful and I appreciated his friendly and unpushy approach. He gave me plenty of time to look around, answered all of my questions honestly, and made the whole process feel straightforward and pressure-free. It was refreshing to deal with someone who genuinely wanted to help rather than simply make a sale.
The purchase was handled professionally, communication was clear throughout, and I'm delighted with my XC90. I wouldn't hesitate to recommend Vertu Volvo to anyone looking for a hassle-free car-buying experience.
Thank you, Guy, and the team!
2026年6月30日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a positive experience purchasing your Volvo XC90 with us. It is fantastic to know that Guy and Ross provided excellent service from start to finish and helped make your car-buying journey both straightforward and enjoyable.
Your comments about Guy's friendly, honest, and unpressured approach are particularly appreciated. At Vertu Volvo, we believe our customers should always feel in control, with all the information they need to make the right decision for them. It is great to hear that Guy took the time to answer your questions, gave you the space to explore your options, and ensured the process remained relaxed and hassle-free throughout.
We are also pleased that the communication and professionalism of the team met your expectations and that you are delighted with your new XC90. Feedback like yours is exactly what we strive for and is a wonderful recognition of the team's commitment to delivering exceptional customer service.
Thank you again for your recommendation and for choosing Vertu Volvo. We wish you many happy miles in your XC90 and look forward to welcoming you back in the future.
Kind regards,
Keith
Vertu Motors - Volvo Yeovil からの回答
Thank you for your kind review.
We are delighted to hear that you had an easy purchasing experience with us and that you found our team friendly and helpful throughout. Making the car-buying process straightforward, enjoyable, and completely stress-free is something we are very passionate about, so it is wonderful to know that this was reflected in your visit.
Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you back to Vertu Honda Morpeth in the future.
Kind regards,
Keith
London Holmes was very friendly and…
London Holmes was very friendly and helpful and it was lovely to get a car from him. He looked after us from beginning to collecting the car
Would recommend him to anyone wanting a Volvo
2026年7月11日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your lovely review. We're delighted to hear that London was friendly, helpful and looked after you throughout the whole process, from your first visit through to collecting your car. We really appreciate your recommendation.
Many thanks,
Chloe
A new car
From the time I walked in to the showroom to picking up my new EX30, vertu Volvo of Yeovil have been helpful and given me time for each enquiry or request along the way.
2026年7月10日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Hi N Price,
Thank you for your feedback.
It's great to hear that the team at Volvo Yeovil were helpful throughout your journey, from your first visit to the showroom through to collecting your new EX30. We're pleased you felt supported and given the time you needed along the way.
We hope you enjoy your new car.
Kind regards,
Danielle
Vertu Motors - Volvo Yeovil からの回答
Hi Paul,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received excellent service from the team at Vertu Volvo Yeovil.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Buying a used Defender
I walked into Yeovil Vertu Motors and was introduced to Kerion Flack.
Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender.
We came to the conclusion a defender would be more suited to my use
I was most impressed with Kieron’s knowledge of the cars.
He gave me the confidence to go ahead a purchase a car even though I had not driven a defender before.
I have been very happy with the car it is a super drive.
2026年7月2日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Kerion Flack provided you with such knowledgeable and helpful advice during your visit to Vertu Motors Yeovil.
It's great to know that Kerion took the time to understand your needs and helped you decide that the Defender was the right vehicle for you. We're especially pleased that his expertise and guidance gave you the confidence to proceed with your purchase, even without having driven one beforehand.
We're thrilled to hear that you're enjoying your Defender and that it has lived up to your expectations. Thank you for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards, Selina
Everything explained well
Everything explained well, love the car and all a great experience
2026年7月6日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Great customer service
Great customer service, Ellie was very knowledge and easy to work with.
2026年6月30日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your kind feedback. We’re delighted to hear that Ellie was so knowledgeable and easy to work with, helping make your experience a positive one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Very enjoyable process.
A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering process up and kept me updated at all times with developments. Car handover was extremely enjoyable. Thank you all.
2026年6月30日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your fantastic feedback. We’re delighted to hear that you had such a relaxed and straightforward experience, and that Josh provided helpful, reassuring support throughout.
It’s great to know he kept you well informed and made the process smooth, right through to an enjoyable handover. We truly appreciate your kind words.
Kind regards,
Matthew
Great service when buying our latest…
Great service when buying our latest 2nd hand car. Plenty of time given and information guidance given for a smooth hand over. Dean who guided us through our last purchase 8 years ago did a great job again.
2026年6月29日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for your wonderful feedback. We’re delighted to hear that you had another positive experience and that Dean once again provided such helpful support, guiding you through the process so smoothly.
It’s great to know you felt well informed and supported throughout. We truly appreciate your continued trust.
Kind regards,
Matthew
Jodie was excellent
Jodie was excellent. She made the whole process so easy without being pushy . The handover was very good and I drove away very happy.
2026年6月29日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Hi Annabel,
Thank you very much for your kind feedback.
We’re delighted to hear that Jodie made the whole process so easy and comfortable for you, and that you felt supported without any pressure. It’s great to know the handover went smoothly and that you drove away happy.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your new car.
Kind regards,
Danielle
Excellent staff very informative happy…
Excellent staff very informative happy to explain any questions we had regarding the car.
2026年6月29日
自発的なレビュー
Vertu Motors - Volvo Yeovil からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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