Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with. Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obv... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with. Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obv... もっと見る
企業が回答しました
A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering p... もっと見る
企業が回答しました
I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... もっと見る
企業が回答しました
I recently purchased a Volvo XC90 from Vertu Volvo and had a very positive experience throughout. A special thanks to Guy, and also Ross the who were excellent from start to finish. Guy was ext... もっと見る
企業が回答しました
当該企業による記述
2 Vale Road, Pen Mill Trading Estate, BA21 5HL, Yeovil, Somerset, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing service, transaction was very easy. Jamie did a fantastic job

Vertu Motors - Volvo Yeovil からの回答
From my first visit to picking up the car went as smoothly as I could ask for . Ellie was a pleasure to deal with , nothing was too much trouble . I would definitely recommend Yeovil BMW to anyone .

Vertu Motors - Volvo Yeovil からの回答
josh and holly made it all simple and painless

Vertu Motors - Volvo Yeovil からの回答
The staff were so friendly, helpful and knowledgeable. They kept me informed through the process and made the handover easy. I would buy another car from BWM Yeovil

Vertu Motors - Volvo Yeovil からの回答
Wonderful customer service from start to finish .
Very smooth change over from previous car .
Everything explained clearly
Would definitely use Yeovil Vertu again

Vertu Motors - Volvo Yeovil からの回答
I wanted to share a positive experience regarding the way Vertu Yeovil handled my recent complaint.
I had booked my MINI Countryman in for a service after receiving reminders from both the vehicle and MINI app. Unfortunately, after travelling to the dealership, it transpired that the service could not be carried out due to an error in the booking process relating to being too early for the service plan claim to be made.
While the initial experience was disappointing, what impressed me was the way the dealership responded when I raised the issue. The General Manager personally investigated the matter, provided a detailed explanation of what had gone wrong, acknowledged where processes had failed, and outlined the steps being taken to prevent the same thing happening again.
The dealership also arranged collection and delivery for the future service appointment and offered a goodwill payment in recognition of the inconvenience caused.
Mistakes can happen in any business. What really matters is how they are dealt with, and on this occasion Vertu Yeovil demonstrated accountability, professionalism and a genuine commitment to improving customer service. Thank you to the team for taking the complaint seriously and responding in such a positive and constructive manner.

Vertu Motors - Volvo Yeovil からの回答
I had a great experience with Guy at Vertu Motors when I was exploring purchasing the EX30.
I was given plenty of time & all my questions were answered no matter how small.
I am delighted with my new car!

Vertu Motors - Volvo Yeovil からの回答
We were looked after by Jodie the service provided was friendly whilst at the same time professional. Our new car was presented beautifully .
I would certainly recommend Vertu Motors.
David & Brenda

Vertu Motors - Volvo Yeovil からの回答
First class customer service from start to finish
sales person Guy was brilliant not pushy but very helpful a credit to the salesroom
I have been dealing with Volvo YEOVIL for 18 years and have never had a problem

Vertu Motors - Volvo Yeovil からの回答
Excellent customer service through the buying process. And the handover was quite a spectacle! I recommend bringing family to the handover, it was a fun event. The staff I dealt with were excellent, esp John who handled my purchase. Very highly recommended.

Vertu Motors - Volvo Yeovil からの回答
All the staff were very approachable and keen to help. The whole experience of purchasing a Mini was very smooth. Particular praise must be given to Ben and Lucy who were both very patient and guided me throughout the process.

Vertu Motors - Volvo Yeovil からの回答
The overall experience was fantastic, from the point of contact to coming a way with a new car. Couldn't ask for more, Jamie, Alex went out of thier way to guide me though the whole process, from discussing the range of options, to selecting the right car for me and the family. Never felt under pressure and more important felt I was listened to. The whole team at Yeovil of whom I interacted with were always professional and polite. Highly recommend you consider using this dealership. Thank You

Vertu Motors - Volvo Yeovil からの回答
Fantastic very helpful love my new mini thanks Josh and lucy

Vertu Motors - Volvo Yeovil からの回答
Professional staff, patient and helpful. Very thorough with explanations.

Vertu Motors - Volvo Yeovil からの回答
I like to say a big thank you to Kieron Flack who spent a lot off time looking for the vehicle I want. I eventually got the Range Rover sport SVR with all the spec I wanted after 4 months of waiting. Kieron was patient with me and numerous phone calls.
Once again I like to say a massive thank you to Kieron Flack who I would always buy a vehicle from him. Top man 👍👍

Vertu Motors - Volvo Yeovil からの回答
We met friendly sales people that were knowledgeable, gave friendly advice, were good listeners and simplified the process of buying a car.

Vertu Motors - Volvo Yeovil からの回答
Helpful friendly service. Things explained well. Keiron in particular was very helpful

Vertu Motors - Volvo Yeovil からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。