Vertu Motors - Volvo Yeovil レビュー 

117
TrustScore 5段階評価の5

4.8

2 Vale Road, Pen Mill Trading Estate, BA21 5HL Yeovil, Somerset, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Without exception, every member of staff at Vertu, Yeovil was a pleasure to deal with. Everyone, was helpful and accommodating, nothing being too much trouble for them. The culture here is very obv... もっと見る

企業が回答しました

5つ星のうち5の評価

A very relaxed, easy and straightforward process. Test drive and discussion afterwards were perfect. Josh was really helpful and put my mind at ease. He did everything he could to speed the ordering p... もっと見る

企業が回答しました

5つ星のうち5の評価

I walked into Yeovil Vertu Motors and was introduced to Kerion Flack. Kerion spent a long time discussing with me benefits of purchasing a Land Rover discovery or a defender. We came to the con... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently purchased a Volvo XC90 from Vertu Volvo and had a very positive experience throughout. A special thanks to Guy, and also Ross the who were excellent from start to finish. Guy was ext... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Volvo Yeovil について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • 2 Vale Road, Pen Mill Trading Estate, BA21 5HL, Yeovil, Somerset, 英国

  • 0330 012 2293

4.8

優良

TrustScore 5段階評価の5

117件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(117)

過去12か月のレビュー数: 13,464

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Amazing service

Amazing service, transaction was very easy. Jamie did a fantastic job

2026年6月27日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you for taking the time to leave such a great review. We’re really pleased to hear the service felt smooth and straightforward for you. Jamie will be over the moon to know he made such a positive impression and helped make the whole transaction so easy.

Many thanks,
Chloe

5つ星のうち5の評価

Amazing service

From my first visit to picking up the car went as smoothly as I could ask for . Ellie was a pleasure to deal with , nothing was too much trouble . I would definitely recommend Yeovil BMW to anyone .

2026年6月26日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi Sarah,

Thank you for your lovely feedback.

We’re delighted to hear everything went smoothly from your first visit through to collection, and that Ellie provided such a positive and helpful experience throughout.

We really appreciate your recommendation.

Kind regards,
Danielle

5つ星のうち5の評価

josh and holly made it all simple and…

josh and holly made it all simple and painless

2026年6月19日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi AJ,

Thank you for your fantastic 5-star review!

We’re delighted to hear Josh and Holly made the whole experience simple and painless – exactly what we aim for.

We really appreciate your feedback and hope to welcome you back to Vertu Volvo Yeovil again soon.

Kind regards,
Kerry

5つ星のうち5の評価

The staff were so friendly

The staff were so friendly, helpful and knowledgeable. They kept me informed through the process and made the handover easy. I would buy another car from BWM Yeovil

2026年6月1日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good afternoon Shane, thank you for your review. We can see your experience was with BMW Yeovil, however you have left your review for Volvo Yeovil. We kindly request that you amend this to the relevant site so the team can receive your recognition. Kind regards, Dean

5つ星のうち5の評価

Wonderful customer service from start…

Wonderful customer service from start to finish .
Very smooth change over from previous car .
Everything explained clearly
Would definitely use Yeovil Vertu again

2026年6月5日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you for sharing your experience. It’s lovely to hear everything went so smoothly — from the clear explanations to the easy changeover from your previous car. Wonderful customer service from start to finish is exactly what you hope for, and it’s great to know Yeovil Vertu delivered that for you.

Many thanks,
Chloe

5つ星のうち5の評価

Mr Linden Homes was very helpful

2026年6月5日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good morning Jo,

Thank you for your review. It’s great to hear that Mr Linden Homes was so helpful during your experience — your feedback is really appreciated.

Kind regards,
Dean

5つ星のうち5の評価

Righting mistakes

I wanted to share a positive experience regarding the way Vertu Yeovil handled my recent complaint.

I had booked my MINI Countryman in for a service after receiving reminders from both the vehicle and MINI app. Unfortunately, after travelling to the dealership, it transpired that the service could not be carried out due to an error in the booking process relating to being too early for the service plan claim to be made.

While the initial experience was disappointing, what impressed me was the way the dealership responded when I raised the issue. The General Manager personally investigated the matter, provided a detailed explanation of what had gone wrong, acknowledged where processes had failed, and outlined the steps being taken to prevent the same thing happening again.

The dealership also arranged collection and delivery for the future service appointment and offered a goodwill payment in recognition of the inconvenience caused.

Mistakes can happen in any business. What really matters is how they are dealt with, and on this occasion Vertu Yeovil demonstrated accountability, professionalism and a genuine commitment to improving customer service. Thank you to the team for taking the complaint seriously and responding in such a positive and constructive manner.

2026年6月9日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you for your feedback. We’re sorry for the initial inconvenience but pleased that the team at Vertu Yeovil resolved the matter professionally.
It’s great to hear the issue was thoroughly investigated, clearly explained, and that steps were taken to prevent it happening again. We appreciate your recognition of the team’s approach.
Kind regards,
Matthew

5つ星のうち5の評価

I had a great experience with Guy at…

I had a great experience with Guy at Vertu Motors when I was exploring purchasing the EX30.
I was given plenty of time & all my questions were answered no matter how small.
I am delighted with my new car!

2026年5月30日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good morning Fiona,

Thank you for your review. It’s great to hear that Guy gave you plenty of time and answered all your questions while you explored the EX30. We’re delighted you’re enjoying your new car.

Kind regards,
Dean

5つ星のうち5の評価

First class service

We were looked after by Jodie the service provided was friendly whilst at the same time professional. Our new car was presented beautifully .
I would certainly recommend Vertu Motors.
David & Brenda

2026年5月30日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good afternoon David,

Thank you for your kind feedback. It’s great to hear Jodie provided such a friendly yet professional service, and that your new car was presented so beautifully. That attention to detail really helps make the experience special.

We really appreciate your recommendation and hope you both enjoy your new car.

Kind regards,
Dean

5つ星のうち5の評価

First class customer service from start…

First class customer service from start to finish
sales person Guy was brilliant not pushy but very helpful a credit to the salesroom
I have been dealing with Volvo YEOVIL for 18 years and have never had a problem

2026年5月22日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi Ron,
Thank you for your fantastic review and for your continued loyalty over the past 18 years — it really means a lot to us.
We’re delighted to hear you received first-class customer service from start to finish at Volvo Yeovil. It’s great to know Guy looked after you so well, providing helpful support without any pressure — we’ll be sure to pass on your kind words to him.
Your ongoing trust and recommendation are truly appreciated, and we hope you enjoy your new car!
Kind regards,
Kerry

5つ星のうち5の評価

Excellent customer service buying a new Disco Sport

Excellent customer service through the buying process. And the handover was quite a spectacle! I recommend bringing family to the handover, it was a fun event. The staff I dealt with were excellent, esp John who handled my purchase. Very highly recommended.

2026年5月27日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi Henry,
Thank you for your fantastic review! We’re delighted to hear you had such an excellent experience with us at Volvo Yeovil.
It’s great to know you enjoyed the whole buying process and that the handover made such a memorable impression — it certainly sounds like a special moment! We’re also pleased John looked after you so well, and we’ll be sure to pass on your kind words to him.
Thank you for your recommendation, and we hope you continue to enjoy your new car!
Kind regards,
Kerry

5つ星のうち5の評価

All the staff were very approachable

All the staff were very approachable and keen to help. The whole experience of purchasing a Mini was very smooth. Particular praise must be given to Ben and Lucy who were both very patient and guided me throughout the process.

2026年5月26日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you so much for your kind words! We are so happy to hear that Ben & Lucy were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち5の評価

Great customer service

2026年5月19日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

5つ星のうち5の評価

The overall experience was fantastic

The overall experience was fantastic, from the point of contact to coming a way with a new car. Couldn't ask for more, Jamie, Alex went out of thier way to guide me though the whole process, from discussing the range of options, to selecting the right car for me and the family. Never felt under pressure and more important felt I was listened to. The whole team at Yeovil of whom I interacted with were always professional and polite. Highly recommend you consider using this dealership. Thank You

2026年5月16日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi John
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that your whole experience was great from start to finish.
It’s wonderful to know that Jamie and Alex went above and beyond to guide you through every step — from exploring the range of options to helping you choose the right car for you and your family. Feeling listened to and never under pressure is exactly the experience we aim to provide, so it’s great to hear that really stood out.
We’re also really pleased that everyone you interacted with at Yeovil was consistently professional and polite — your kind words will mean a great deal to the entire team.
Thank you again for your recommendation — it’s truly appreciated.
Kind regards
Dawn

5つ星のうち5の評価

Fantastic very helpful love my new mini…

Fantastic very helpful love my new mini thanks Josh and lucy

2026年5月18日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi Debra,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Volvo Yeovil.

It’s wonderful to know that Josh and Lucy were so helpful and made the whole process enjoyable—your kind words will mean a lot to them. We’re also thrilled to hear that you love your new MINI!

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

5つ星のうち5の評価

Professional staff

Professional staff, patient and helpful. Very thorough with explanations.

2026年5月15日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Hi Alan,

Thank you for your fantastic 5-star review! We’re delighted to hear that you found the team at Volvo Yeovil professional, patient and helpful.

It’s great to know that everything was clearly and thoroughly explained to you—ensuring our customers feel informed and supported is really important to us, so your feedback will mean a lot to the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

5つ星のうち5の評価

I like to say a big thank you to Kieron…

I like to say a big thank you to Kieron Flack who spent a lot off time looking for the vehicle I want. I eventually got the Range Rover sport SVR with all the spec I wanted after 4 months of waiting. Kieron was patient with me and numerous phone calls.
Once again I like to say a massive thank you to Kieron Flack who I would always buy a vehicle from him. Top man 👍👍

2026年5月2日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good morning Ian,

Thank you for your review. It’s fantastic to hear how dedicated Kieron was in helping you find exactly the right Range Rover Sport SVR, and that his patience and support throughout the process made such a difference. We’re delighted it was all worth the wait and that you got the perfect specification.

Your kind words will mean a great deal to him.

Kind regards,
Dean

5つ星のうち5の評価

Listening sales people

We met friendly sales people that were knowledgeable, gave friendly advice, were good listeners and simplified the process of buying a car.

2026年4月29日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Thank you for your kind feedback. We’re delighted to hear that our sales team made such a positive impression by being friendly, knowledgeable, and attentive throughout your visit.
It’s great to know that their advice and approach helped to simplify the car-buying process for you. We truly appreciate your comments and are glad we could make your experience an enjoyable one.
We look forward to welcoming you again in the future.
Kind regards,
Keith

5つ星のうち5の評価

Helpful friendly service

Helpful friendly service. Things explained well. Keiron in particular was very helpful

2026年5月12日
自発的なレビュー
Vertu Motors  - Volvo Yeovil ロゴ

Vertu Motors - Volvo Yeovil からの回答

Good afternoon Stephen,

Thank you for your review. It’s great to hear you received friendly and helpful service, with everything explained clearly. Keiron will be pleased to know he made a positive difference.

Kind regards,
Dean

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報