33 euros for an exchange/return of the item doesnât fit. Not really developed for international orders. No reason to shop from victoriabeckhams own page when you can shop same items locally from Mythe... ãã£ãšèŠã
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Iâve purchased products online and in store in the London store and both experiences have been amazing. The lady that served me in the London store was amazing, I canât remember her name but she was e... ãã£ãšèŠã
Several folks covering the floor but all seemed very unimpressed with me. Iâve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, yo... ãã£ãšèŠã
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... ãã£ãšèŠã
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Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckhamâs eponymous label forms the basis of the modern womanâs wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
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London, è±åœ
- clientservices@victoriabeckham.com
- victoriabeckham.com
3.9
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The app was easy to purchase and sendâŠ
The app was easy to purchase and send returns back with the refund credited to the bank within a few days. I was kept informed throughout my shopping experience. The product was delivered on time.
2026幎6æ15æ¥
Victoria Beckham ããã®åç
Thank you for taking the time to share your experience.Â
We are thrilled to hear that you enjoyed navigating our app and found our communication and refund process efficient.Â
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Delighted with both purchases
Delighted with both purchases. Customer service was excellent - was provided regular updates on my deliveries and would buy again from Victora Beckham.
2026幎6æ15æ¥
Victoria Beckham ããã®åç
Dear Lynsey,
Thank you so much for the beautiful review!Â
We are absolutely delighted to hear that you love both of your purchases.Â
Keeping you informed with regular updates is a top priority for us, so happy to hear that our customer service has hit the mark.
We sincerely appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services
Excellent service and advice from theâŠ
Excellent service and advice from the staff. The store is very warm and elegant.
2026幎6æ12æ¥
Victoria Beckham ããã®åç
Dear Maria,
Thank you for your kind review. We're delighted to hear you received excellent service and helpful advice from our team. It's also wonderful to know you enjoyed the warm and elegant atmosphere of our store. We truly appreciate your feedback and look forward to welcoming you back again soon!
Kind regards,
Ishtar
Victoria Beckham ããã®åç
Dear Elaine,
Thank you for sharing your experience.
We're thrilled to hear that your order arrived quickly, that you loved the packaging, and that you're happy with your new product.Â
We hope you enjoy your purchase and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Victoria Beckham ããã®åç
Thank you for your kind feedback.
We are delighted to hear that you are loving your dress and that it is absolutely stunning.
We hope you enjoy your dress, and we look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
I order eye pencils I saw on a FacebookâŠ
I order eye pencils I saw on a Facebook ad. Beware of the extremely quick checkout with no time to review items you purchased, even in error. The. Items arrived with great packaging but little else with an item I didnât want in my order. Customer service was useless and a waste of time. Average products are way overpriced.
2026幎7æ1æ¥
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Victoria Beckham ããã®åç
Dear Monika,
Thank you for sharing your experience,
We are happy that you had a seamless experience and that the packaging hit the mark.Â
We hope you enjoy your new pieces, and we look forward to seeing you again soon at Victoria Beckham.
Kind Regards,
Rio - Client Services
Prompt delivery.Easy return process
Prompt delivery.Easy return process. Always beautifully made x
2026幎6æ13æ¥
Victoria Beckham ããã®åç
Dear Mrs Wilson,
Thank you for your kind feedback.
We are so happy to hear that the delivery and return processes are both prompt and easy!
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Victoria Beckham ããã®åç
Dear Sinead,
We are sorry to hear about your feedback, and we will follow up with you via email directly.
We appreciate your patience.
Kind Regards,
Rio - Client Services
Had a lovely lady called Nana
Had a lovely lady called Nana, who assisted me with the two dresses I purchased, as she needed to pin and alter the length, and kept me up to date with the delivery. Overall she made the experience really nice and enjoyable
Thank you
2026幎6æ12æ¥
Victoria Beckham ããã®åç
Dear Donna,
Thank you so much for your wonderful feedback! We're delighted to hear that Nana made your shopping experience so enjoyable. She'll be thrilled to know her help with the alterations, regular updates, and attentive service made such a positive impression. We hope you love your dresses, and we look forward to welcoming you back again soon!
Warm regards,
Ishtar
Service was fast and efficient
Service was fast and efficient , products are amazing .
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Joanna,
Thank you for the wonderful feedback. Delivering amazing products with fast, efficient service is exactly what we aim for.
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
I still havenât received my jeans IâŠ
I still havenât received my jeans I ordered one month ago
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Michelle,
A month is far too long to wait for your order, and we are so sorry for this experience.Â
A recent shipment to the US has been heavily delayed at customs clearance, which has severely disrupted our usual delivery times.
We will reach out to you separately via email with next steps.
We appreciate your patience and understanding.
Kind Regards,
Rio - Client Services
Several folks covering the floor butâŠ
Several folks covering the floor but all seemed very unimpressed with me. Iâve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, your store, I just cringe going in knowing Iâll be ignored. I still shop there because of your beautiful fit, but at 62, your staff is lack lustre, and judgemental.
2026幎6æ4æ¥
Victoria Beckham ããã®åç
Dear Fokou,
We are very sorry to hear this. We are currently navigating an unexpected processing delay with US Customs,Â
which has held up several of our recent deliveries. We want to make sure your order is safe and moving.
We will reach out to you separately via email with next steps.
We appreciate your patience and understanding.
Kind Regards,
Rio - Client Services
Dear Client Services,
Dear Client Services,
I cannot give a positive response because I have not yet received the item. According to DHL, inadequate USA customs information was included in the shipment from the UK and my skirt is in limbo at the DHL hub in Cincinnati OH.Â
I have no idea if it fits or how comfortable it is to wear. If there is any follow-up you can do to help DHL finish customs clearance, I would greatly appreciate it.Â
Regards,
Miranda Paul
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Miranda,Â
Thank you for reaching out and for bringing this specific update to our attention.Â
We are deeply sorry for the frustration and the delay at the Cincinnati hub. Our logistics team is actively working with DHLÂ
right now to resolve this paperwork block with US Customs and get these shipments cleared as a matter of urgency.
We will reach out to you separately via email with next steps.
We appreciate your patience and understanding.
Kind Regards,
Rio - Client Services
The staff at the VB store on DoverâŠ
The staff at the VB store on Dover Street deserve a Nobel Prize for their patience and endurance in dealing with all of usâvisitors from various European countries who happened to be there at the same time. None of us knew each other, yet we chatted as a group about what suited whom, how to style the pieces, and what to buy. It was a very frendly atmosphere.
I felt right at home and at ease; I could touch anything, try out the cosmetics, and put on the clothes that were on display.
2026幎6æ12æ¥
The best experience
The best experience! Well working website, next day free delivery and speedy money transfer when you return staff, you donât need to wait another week to get your money back. The goods are such excellent quality, too. Highly recommended.
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Svitlana,
Thank you for your kind feedback! We are happy to hear that, from navigating the website to speedy deliveries and fast refunds, we exceeded your expectations.
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Service
Beautiful shoes simply stunning and theâŠ
Beautiful shoes simply stunning and the highest quality which of course you would expect. Delivery was extremely fast and the shoes were presented perfectly.
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Jodie,
Thank you so much for this lovely review!Â
We are absolutely thrilled to hear that your new shoes exceeded expectations and arrived beautifully presented.
We hope you enjoy wearing your shoes, and look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Cliient Service
I ordered the dress 3 weeks ago and itâŠ
I ordered the dress 3 weeks ago and it still hasnât arrived. The event I needed it for has come and gone a week ago. When I reached out to VB they said it was shipped out with other items in a bulk shipment and couldnât tell me exactly when I would be receiving the dress. Walmart has better customer service!
2026幎6æ11æ¥
Victoria Beckham ããã®åç
Dear Elizabeth,
Please accept our sincerest apologies.
We are absolutely sorry to hear that your order missed your event; we know how importantÂ
those occasions are, and we completely let you down here.Â
We did experience a severe customs clearance issue with a bulk shipment to the US, whichÂ
is still ongoing.
We will reach out to you separately via email with next steps.
We appreciate your patience and understanding.
Kind Regards,
Rio - Client Services
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