vidaXL レビュー 

I was sceptical having read the reviews; however, they had 3 pieces of furniture that fitted my requirements exactly. I ordered one piece first, just in case & look it wasn’t perfect; however, the customer service was quick & acceptable, therefore I ordered the other two pieces. Again, not perfect, however, great customer service again. If you have NO experience of assembling flatpack furniture, then I would proceed with caution, however, if you know what you’re in for then the product is totally acceptable at the price point & the customer service spot on! Would I recommend? Based on this experience DEFINITELY!

I have made a purchase over a month ago and it has not come. I have asked for a refund and that has not come. I do not recommend this site at all. Your product will never get delivered. They say one to 2 business days. Oh my god, it’s been a month stay away from this site. It’s not trustworthy.

I bought a corten steel planter box from vidaXL. It was advertised as "exceptionally durable" but it did not even last two years before it rusted through.

For a $162 purchase they offered a $25 refund. Customer service reads like AI triage with template responses.

Can't trust this business or their products.

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Update: They reached out after this review but refused to reimburse my out-of-pocket costs - installation, soil, removal and disposal.

Their position seems to be: lowball an offer and call it "goodwill", blame the customer ("you only notified us after the product had already fully deteriorated"), hope the customer gives up and goes away.

Nothing left to do but go to VCAT.

Ordered a book shelf and it's impossible to build. The flatpack came with no labelling on any of the individual pieces, and the manual is so complex it's extremely difficult to put together. I'm halfway through and I can't complete it. Holes don't line up, the instructions are unclear... totally awful.

Aviary with Extension Outdoor Budgie Cage Parrot House Silver Steel vidaXL - Size 209 x 203 x 216 cm

Purchased this item on 18 May 2026 through Big W Marketplace. I should start by saying that we have had experience with flatpack items, so felt confident that we could construct this aviary. The book of instructions is abysmal, and very hard to follow. It is worse than useless, so we are now using the pieces to make our own design. The metal pieces used to form the frame have various holes in them, but pieces with the same code number are different. The instructions give no direction about where each piece should be used, for example, the pieces with small holes should face the outside so self-drilling screws can be used, but this is not made clear. Therefore, the frame has to be deconstructed to rotate pieces. Very time consuming and frustrating.
We found that joiners were missing, and it took several days to contact the correct person for assistance. VidaXL, whom we contacted first, was no help at all. In addition, a number of the metal sheets are too small for the gaps they are supposed to cover, either too short or too narrow. Some of these are missing too. We have had to purchase some extra pieces from a local hardware store to replace the missing ones, and still need to buy some more. We have spent numerous hours trying to put the aviary together, and it is still incomplete, as we wait for joiners to be sent to us. We would not recommend this product, as we are very dissatisfied with the customer service from VidaXL and with the product itself.
3 June 2026 we have had a response about this review. Following is my response:
Thank you for your response. However, you have not addressed the main points of my review: the awful instruction book, the pieces that do not fit the places they are supposed to go, the fact that we can't construct the aviary as it should be, and that we have to construct it as we are able with the pieces we have, among other things. We would return it, except that it is not in "as new" condition.

The missing parts are only part of the problem we have with VidaXL, and we need all aspects of our concerns to be addressed.

What is the weight of this table top? Table Top Light Brown 60x60x(2-4) cm Treated Solid Wood

Thank you Vida XL. I previously shopped with your competitor. After moving house, they will not service this area but you will. My last order had a freight glitch, which I understood as we are in a far flung rural area. This order was totally seamless with apparently a different freight company. Obviously, everything will be coming from you in the future.

I got bed delivered and nothing is lable in the box and once I open the box wood is full of dust I brought bed for $199 and I spend $130 to assamble it the quality is very bad

Purchased garden beds in April from this company, items arrived and were flimsy corrugated iron where the ends where bent in dangerous ways that made injury very possible.

The design of the piece is poor, the braces do not work and extra support in the form of stakes were needed. I purchased smaller round garden beds, hoping these would be better, these were purchased through eBay. The company alleged they didn’t have the items in stock, but did not action a cancellation or refund straight away via eBay’s system. They stated it would take 8 days for the refund to come through, which is categorically false if done through the eBay system in a timely manner.

EBay confirmed nothing was actioned and that if failure to produce the product happened, the money would be returned in full. I took a screenshot of this conversation and sent a message via eBay’s message system to confirm if my items were coming or not as they still hadn’t been actioned.

Only when I requested that they send a similar product did they finally cancel the transaction. Otherwise they would have attempted to keep the money. Company cannot produce good quality items and lies about initiating refunds until prompted by the platform. Do not buy anything unless you have buyer protection, such as eBay or PayPal.

Company still has listing for out of stock items active well after they cancelled the purchase, so listing had to be reported directly to eBay. Avoid this company.

Edit: this company is now attempting to offer me refunds for both orders, only partial for the defective ones I had sitting in my house. I offered this company with the choice of providing items with similar dimensions or a refund, this was prior to them cancelling the order. The company lies and says it will action refunds and has a history of not doing this, as eBay knows about. The fraudulent listing is still available for purchase on eBay even after being notified about it by myself and through eBay’s reporting system. Poor customer service who try to hide in emails and only reaponds to reviews of their company not made on eBay.

I had an issue with the product that was delivered, however the customer service team were excellent in their communication and resolving the issue fairly. Probably one of the best customer service experiences I've had recently.

Bought a clothes hamper none of the pieces are straight very rough surfaces instructions are very hard to read and not helpful

Holy smokes this piece of furniture is crap. Ive worked hands on in the construction industry for 30 years and also built countless flat pack pieces. This is absolutely the worst ive ever seen. Margins dont line up, drawer is crooked and doesn't run well, fixings were rubbish, and assembled it looks nothing like the pic on the website.....once it was assembled I stepped back to look at it and burst out laughing. Looks like that thing Homer Simpson made that time.

Ease of order and speed of delivery were exceptional. I ordered the item on Friday and it was delivered to the door in country Queensland on Wednesday.

Oprecht hoe moelijk kan het zijn om een goeie uitleg te geven over hoe je dit vresenlijke bed in elkaar zet? Ik ben een elektricien en ben vaak bezig met mijn handen. Ik zet ook veel in elkaar, maar dit is niet te doen. Ik wil eigenlijk me geld terug maar zal wel stop het maar in je golo.

Two of us recently constructed a greenhouse. There were no instructions as such, just diagrams. Steps in the process were not in correct sequence, necessitating taking pieces apart to put in the braces. More brackets are needed to strengthen long frame pieces, not just on the one side.

I'll be the first to admit that I've bought some junk in my time, but this.. This officially takes the crown as the most useless, unfit for purpose junk ever sold. VidaXL should be ashamed to sell garden beds of this low standard. First up, if you're thinking of buying any garden bed from VidaXL, don't. Walk away. You'll spend 10 minutes or more per panel trying to remove the plastic to start with. At 40 plus panels in garden bed, that alone is enough to drive you crazy. Then, there's the quality, or complete lack of it. The panels are literally the thinnest sheets of corrugated known to man, scratched and dented before coming out of the box. Removing the plastic actually lifts off the paint, and even though I bought all beds in the same grey colour, there are at least 3 different colours in the boxes. The holes for the nuts and bolts are larger than the nuts and bolts, so you'll need a pile of washers and bigger nuts ready, and don't dare tighten them, as they'll tear straight through the metal. If you actually get to finishing one of these things, you'll need to re-spray it with paint so it doesn't rust before you get a chance to put soil in it - but you can't actually put soil in them as these things are so flimsy they won't actually hold soil without malforming. Don't do it. To rub salt in the wound, VidaXL have since been in touch, and said that to return the still boxed units will cost me freight plus the return fee of $199.94. Absolute scam product, and scam business model.

Really fast delivery Great Quality. Well made and perfect for storage in our bathroom. Nice to get something that is already put together and doesn't require construction.

A lot of dust.metal frame is not straight. And mongo wood board doesn't look very nice. There should be a better way to fixing board to frame

The item was short on screws and nuts. It was not an adequate number of screws and nuts of both sides.

Excellent product, fast delivery, shelving unit exactly as described. Perfect for what we wanted.