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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had an order that hadn’t arrived, and after sending an email I received a response immediately. ( it had been returned without a clear name/ address). Within a day I received my order and a refund... もっと見る

企業が回答しました

5つ星のうち4の評価

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... もっと見る

企業が回答しました

5つ星のうち5の評価

Best company I have ever purchased from The dress I first ordered was true to size The service was impeccable I messed up ordering a skirt twice I phoned them and actually spoke to a human be... もっと見る

企業が回答しました

5つ星のうち2の評価

Very poor refund processes - I requested a refund instead of a gift card - I received neither after returning my product. Please keep your tracking number - as they will deny receiving it.

企業が回答しました

企業情報

  1. ファッション アクセサリー店

Vine Apparel について

当該企業による記述

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

623件のレビュー

5つ星
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ネガティブなレビューの 57%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

My recent jeans purchase! Amazing!

My recent jeans purchase was a brilliant success.. soooo comfy, perfect fit, reasonably quick delivery.. very happy!

2025年6月2日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

The Label

The Label a collection of clothing from Vine Apparel..
I can see most if not all pieces being part of a very upmarket wardrobe.
I am retired now, but I certainly would have been very proud to wear these pieces in my employment as personal secretary….
The clothing looks well made, with that polished edge, and attention to detail.
I eagerly await for the next collection…
I personally want to say a big congratulations to each and everyone who had input into this collaboration…well done

2025年5月31日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Debi! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Chunky but funky

Listen up, world — I’m a thick-thighed queen,
And jean shopping? Usually a crime scene.
Waist too tight, ankles a mess,
Most brands leave me in denim distress.

But Vine came through like a fashion fairy,
Serving jeans that fit this body very.
Snatched at the waist, comfy on the thighs,
I looked in the mirror and screamed, “WHO IS SHE?!” (surprise!)

So if you’re curvy, bold, and tired of the fight,
Vine’s got the jeans that treat you right.
Five stars, no notes, just serving looks —
Catch me strutting past mirrors and breaking necks, not bankbooks

2025年5月21日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Amazing, amazing amazing 😊 Thank you so very much for your support you beautiful thing!

5つ星のうち5の評価

I'm so happy with every single purchase…

I'm so happy with every single purchase I've made! 🤩 The quality is amazing, and everything fits perfectly. Plus, the customer service is top-notch. It's always a pleasure shopping here. I can't wait to see what I find next! #happycustomer #excellentservice

2025年4月29日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Kelie! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Love these guys

I have bought several items from Vine Apparel and love every single one of them. The sizing charts are accurate, the clothes are good quality and always fit well. I get compliments on everything of theirs that I wear and bonus, have never spent more than $69 on any one item.
Highly recommend!

2025年4月18日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We appreciate your support more than you could POSSIBLY know xo

5つ星のうち5の評価

Variety plus

Love the clothes selection and alway's get compliments, people ask where I get the items, so I head them over to you guys. I've been buying from Vine Apparel for a while now, these clothes are comfy and suited to any event, but very suited to my beautiful beach town lifestyle also, thank you for the variety of clothes and great service.

2025年4月14日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Aangel! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

I buy a lot of clothes from Vine…

I buy a lot of clothes from Vine Apparel! They have beautiful clothes that are very affordable. Highly recommend them!

2025年4月8日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Amazing, amazing amazing 😊 Thank you so very much for your support you beautiful thing! x

5つ星のうち5の評価

Outstanding Customer Service and Care

THANK YOU
I was in store this afternoon, Thursday 6th March. I wanted to extend my heartfelt thanks to the 3 women working there. I was not in the best place, so didn't get their names, sorry.
They are a credit to the business and society in general. I was having a really rough day and suddenly the emotion spilled out. The care and kindness they showed was so incredibly lovely. As was the help and patience with me searching for a dress. And I found the perfect one!
Please pass on my heartfelt gratitude. It restored a little faith in the world.
I look forward to visiting again when I'm more me.
Fondest thanks
Julie xx

2025年3月6日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Aww Jules, you're the sweetest! We love youuuuu!!! Can't wait for you to visit again x x ❤️

5つ星のうち5の評価

Great clothing-well made, comfy, stylish

When I moved to NZ, I was looking for stores that sold clothing that I liked: comfortable and fashionable. Vine Apparel satisfies both. I happened upon their site by accident. I love their clothing so much I send them as gifts to family and friends in the U.S. They also have come to love Vine Apparel!

2025年2月24日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review beautiful! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Excellent customer service!!!

Thank you so much Natalie and the team!!! I cannot rave enough about your excellent communication and customer service!!! After leaving it to the last minute to order my outfit for an important event, you guys went out of your way to make sure I received them on time!! And the garments are SO BEAUTIFUL 💕

2025年2月14日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Amazing, amazing amazing 😊 Thank you so very much for your support you beautiful thing!

5つ星のうち1の評価

Materal was not up to standard sewing…

Materal was not up to standard sewing was patchie definitely not what I thought I was buying will not wear the dress and a waste of money ..very disappointed

2025年1月28日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We’re so sorry to hear about this! Send us an email at customercare@vineapparel.com and we can help you out further with this from there x

5つ星のうち5の評価

Two separate orders, dresses

Two separate orders, both ‘Sale’ items, four dresses in all. The quality is excellent, the fabric is soft and drapes beautifully and the sizing was exactly right. I ordered size 18 x3 and one in size 16, because I judged the fit yo be loose on that style. All perfect fit.
They were wrapped beautifully, and arrived within a week, unheard of in regional NSW where I live.
Thank you Vine Apparel, very happy customer here!

2025年1月7日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Kathryn! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち3の評価

Jasmine Pants such a disappointment

I have been very pleased with all my Vine purchases to date but was very disappointed with the Jasmine pants. Instead of being the flowy wide leg look implied by the description and the reviews, the polyester fabric means these cling due to static electricity. They look OK but I feel uncomfortable while wearing them due to the sensation that they are constantly clinging to me rather than flowing nicely. Such a shame because all my other purchases have been very positive.

2024年11月20日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're sorry to hear that these didn't work out for you! We list as much sizing and product information as we can, just so people know what they're getting. If you need help with anything regarding an order, send us an email at customercare@vineapparel.com and we can help you out further from there x

5つ星のうち5の評価

Zephyr Shirt - Love Love Love

Hi gorgeous Vine Apparel team! I just wanted to let you know that I have been wearing the Zephyr shirt so much, I have the black one, and it is one of the most comfy tops to throw on and the material is great. I have a weird shape and it sits on
me so well. Thank you for having this shirt in your collection, and I hope that you offer more of the Zephyr shirt in the future in different colours/designs etc..., I'll certainly buy!

2024年12月13日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Krys! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

I have purchased two dresses from Vine…

I have purchased two dresses from Vine Apparel and I am delighted with both. The fit is spot on and I’m amazed at the quality considering the very reasonable price. I was a bit hesitant buying clothes without trying on but your measuring guide was great. I highly recommend anyone who is a bit hesitant to go for it. I’m a very happy customer.

2024年12月9日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Stella! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち1の評価

Returns rip off policy …

My issue with Vine Apparel is their returns policy which is quite plainly a rip off and means for them to improve their profit margin.
Tallying up postage two ways and the 10% handling fee amounted to $25 to return jeans that were too big.
Won't be shopping with them again.

2024年11月15日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Frannie, we have a handling fee for refunds as it costs us to prepare and send your order, also to process returns, and we want to continue to keep our prices low! Please contact us at customercare@vineapparel.comso we can help you further with this x

5つ星のうち3の評価

Beautiful dress.


“I’m happy with my purchase. The dress is almost exactly as described on the website: soft, light, floaty fabric, and super roomy and comfy. The only thing I didn’t like is the length. The model is wearing a size S/M dress, and she’s 175 cm tall. On her, the dress reaches almost to her ankles on the sides. I purchased the same dress and am 164 cm tall, but the dress falls just below my knees. So, what I saw on the website doesn’t match what I actually received, which is why I gave it a 3-star review.

Apart from that, it’s a beautiful dress.”

2024年11月12日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey lovely we're sorry this happened, could you please send us a photo of the dress with a measuring tape over the length of the dress for us to assess and then we can get back to you with a solution! x

5つ星のうち5の評価

Extremely Happy!

I watched many videos and looked at photos of dresses worn by size 14 model as shopping online isn’t something I normally do due to how clothes fit with my size & pear shape.
My dresses arrived so fast! I loved opening them up & the best part was each dress I ordered fitted my shape perfectly!!! Thin flowy fabric- like Bali dresses but with shape, design & style.
I will live in these over Perth summer!!

2024年11月12日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Kate! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Petite Whitley Jeans

I received my order today and just wanted to say wow, the Petite Whitley jeans are the bomb !!!
I am vertically challenged 152cm tall, and finding jeans that fit well and look great is a struggle. I tried them on and they fit perfectly, I even think I look a little taller !!
Very happy with my purchase :)

2024年11月15日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Jodi! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

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