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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had an order that hadn’t arrived, and after sending an email I received a response immediately. ( it had been returned without a clear name/ address). Within a day I received my order and a refund... もっと見る

企業が回答しました

5つ星のうち4の評価

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... もっと見る

企業が回答しました

5つ星のうち5の評価

Best company I have ever purchased from The dress I first ordered was true to size The service was impeccable I messed up ordering a skirt twice I phoned them and actually spoke to a human be... もっと見る

企業が回答しました

5つ星のうち2の評価

Very poor refund processes - I requested a refund instead of a gift card - I received neither after returning my product. Please keep your tracking number - as they will deny receiving it.

企業が回答しました

企業情報

  1. ファッション アクセサリー店

Vine Apparel について

当該企業による記述

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

623件のレビュー

5つ星
4つ星
3つ星
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1つ星

ネガティブなレビューの 57%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Misleading

My knit arrived and it was only half the length of the advertised style. False advertising

2024年5月15日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're so sorry to hear about this, our customer care team will be in touch with you through email x

5つ星のうち5の評価

I’m so glad I found Vine Apparel

I’m so glad I found Vine Apparel. Everything I’ve received from them has been exactly as pictured, if not better. Every time they send an email I buy something 😅

Thank you for showing your clothes properly! You have a lifetime shopper!

2024年5月14日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Alex! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

THE PERFECT MID SEASON DRESS

The “ Lana” dress has arrived and it is PERFECT!
The length is just under the knee ….the fabric, the sleeves and the fit…ALL PERFECT!
The zipper is so concealed it cannot be seen and the elastic at the back is subtle and not bulky which means it just skims and sits over the waist
The side pockets are a bonus and the soft flare of the skirt is so feminine
I love this dress and can’t wait for the weather to cool down!
Perfect for any age ( I’m 70)
Add a pair of heels
or ankle boots ….great for any occasion!

2024年4月3日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thanks for writing such a lovely review Debra! We LOVE hearing how much you're loving your gorgeous new Lana Dress and we just know you're looking fabulous in it ❤️ xo

5つ星のうち5の評価

I am a new customer to Vine Apparel

I am a new customer to Vine Apparel. I am so impressed with their service, price/s and products.
I have purchased 3 pairs (so impressed, I bought another 2 pairs) of Monica pants..I am a very happy bunny and so glad I found these guys.

2024年3月26日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for writing such a lovely review Lynda!!!! We're so happy to hear that you're loving the Monica Pants and we appreciate all of your support ❤️ xo

5つ星のうち5の評価

LOVE Vine Apparel

I just wanted to say how brilliant the service is from
Vine Apparel. I received my order in just 2 days. I bought the Daisy Jean's ( Dark blue) in a size 12, normally a size 12 and the BoBo top in Navy stripe. The jeans are BEYOND perfect!
Perfect stretch, length and colour. So flattering my husband thought I had lost weight😄 I can wear them with wedges or platform sneakers and they look equally awesome. The top is everything I wanted this autumn. Like a shrunken Kylie long sleeve tee. I will have these on constant rotation! Thank you
ladies!

2024年3月15日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Alison! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Highly recommend

Very happy with my several orders over the last year or so. The products have all been exactly how they look online and are true to size. I think the quality is really good and I have worn my items a lot and they still look smart.

2024年2月20日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for your lovely review Annabel! We're so happy to hear that you're loving everything, and we appreciate all of your support! ❤️ xo

5つ星のうち5の評価

Beautiful New Top

Just received my new blouse this morning. Quick arrival thanks to Aust Post. More importantly my Evie Peach Floral is so beautiful. It is very well made and fits perfectly. Love the colour print and can't wait to wear it out. Thank you Shelley.♥️

2024年2月5日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Amazing, amazing amazing 😊 We're sooo happy to hear that you're loving your new Evie Top!! Thank you so very much for your support, you beautiful thing! x

5つ星のうち5の評価

Sparrow Poncho - New York here it comes!

I recently purchased the Sparrow Poncho. It's a lovely, unusual, glamourous but snuggly piece but, when it arrived, I realised I would not wear it as it is just not right on me (I'm very tall and need longer). However, one of my friends was delighted to take it off my hands and has already packed it to wear on her forthcoming trip to New York! She is thrilled with it. Vine provides lovely garments at ridiculously good prices, delivered quickly. I'm a repeat customer because I love their gear and think they're great.

2023年7月30日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey lovely, we're so happy to hear that it's found a new home!! Thank you for taking the time to leave us a review - we appreciate you! ❤️ xo

5つ星のうち5の評価

I’m obsessed with this brand

I’ve recently purchased dresses, then I purchased more, and then I purchased more! I suddenly realised they are always bringing in new stock. It’s amazing, well priced and I particularly like models of different sizes wearing the clothes. It’s so helpful to understand the sizing and sometimes I measure against my own wardrobe to test my size selection. The clothes fit beautifully. Shipping is very reliable. Good job! Highly recommend

2023年12月20日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're so, so happy to hear you're loving everything Gina 😊 Thank you so very much for your support - we really appreciate you! x

5つ星のうち2の評価

The star score reflects the return…

The star score reflects the return process. Firstly, a full refund is not FULL as the company takes 10% of the purchase, for apparent handling fees. Secondly, you then pay for your own postage label at a cost of $8.95. I think I lost approximately $20 to return two items that didn’t fit well. I personally won’t be shopping with this brand again.

2023年12月12日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Whilst we understand the handling fee doesn’t sound ideal, we have implemented this so we are able to do refunds.

This fee helps us to cover the cost of us processing the return – from unpacking it, checking it is in line with our returns conditions, putting it back into stock, and getting back to our customers. It doesn’t come anywhere NEAR covering it, at all, but it’s the only way we have worked out that we are able to offer refunds, because it helps that little bit.

If you have any questions or need help with anything, get in touch with us through email x

5つ星のうち1の評価

You cant be serious!

Delivered 2 shirts today one orange and one hot pink..originally ordered large but emailed and changed to XL. Arrived opened the pack to find Large in the bag ???? Then the button fell off. $50 per shirt ..$100 all up...just sucks. So disappointed

2023年12月4日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Kerri, sorry to hear about this! After checking our past email conversations with you, we can confirm that you were switching the shirts in your order from an M to an L, instead of an L to an XL.

However, as the item you received sounds like it has a fault, please get in touch with us over email so we can help you out further with this. Our contact email is found through our 'Contact Us' page at the bottom of our website x

5つ星のうち3の評価

Sizing is large

Sizing is large, material is adequate. I was disappointed in quality and sizing. When buying, especially from outside Australia remember the 10% admin fee to process a return after as well as the cost to return the item.

2023年11月1日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're sorry to hear that your recent order didn't work out for you! We list as much sizing and product information as we can, just so people know what they're getting. If you need help with anything regarding an order, send us an email through our 'Contact Us' page and we'll be able to help you out from there xo

5つ星のうち2の評価

Poor stitching, crazy sizing.

I bought 4 dresses on line.
The quality is shocking.
I have one size small dress that could comfortably fit a size 16-18.
I have another dress that is so poorly finished at the neckline, that it can’t be worn (white stitching on black material). The other two are ok I guess.
Both were final sale, so can only be returned at my cost, and minus 10%.
I won’t be purchasing from there again.

2023年11月14日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Daniella, we're very sorry to hear that this has happened to you!! We can't seem to find an email conversation from you regarding this order - feel free to get in touch at customercare@vineapparel.com for us to help you out further from there x

5つ星のうち5の評価

Beautiful clothes

I bought the Stella dress and it's perfect...great fit, very well made, and the fabric is lovely...

I'll definitely buy again from this company.

2023年10月31日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're SOOO happy to hear that you're loving your Stella Dress - thank you for leaving us such a lovely review Lisa!! We appreciate you ❤️ xo

5つ星のうち5の評価

Amazing fit of Axel Jeans!!

I have just received my latest order from Vine Apparel! I’m so so happy. I ordered the Axel Jeans and the Lauren Knit. I’ve never had a bad item or experience with Vine and these were even better than expectation. I have not had a pair of jeans fit so well since before I had babies! It’s a game changer. I feel so good in them! The order came so quick and both were on sale so even better!

2023年10月24日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're sooo happy to hear that you're happy Jennifer!! Thank you for taking the time to leave us a review - we appreciate you! ❤️ xo

5つ星のうち5の評価

You can count on the team

Recently bought the Ollie dress to wear for work out in Central Australia. Dress is so airy and comfortable and cool on these hot days
My experience with the Vine team has always been positive. I’ve called direct to work out which size to order for various items. I wanted a white dress once for a photo shoot and they made it happen in the blink of an eye. Orders have arrived within the week of ordering.

2023年9月11日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you SO much for taking the time to leave us such a lovely review!! We really appreciate it ❤️ We're so stoked to hear that you're loving everything - we just know you're looking fabulous in your Ollie Dress xo

5つ星のうち5の評価

Quick delivery

Quick delivery, the jeans I received were a good fit and comfy as. The Kiely knit, which was a sale item was perfect. I actually ordered the wrong pair of jeans and they were quick to fix my error. Thanks vine apparel.

2023年8月1日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We’re so happy to hear this sort of feedback – Thank you so much, Rosemary! We appreciate you x

5つ星のうち1の評価

AVOID!

Material is average, sizing is big and they have a very poor refund policy. Their customer service is appalling. I bought white pants that were supposed to be a size small but they were so big, they were unwearable & I am a size 14. Who knows how they got them to fit the size 8 model in the advertising photos. They refused to refund me when I returned them.
The picture is of the purchased size small white pants underneath an actual size 14.
Other garments I have ordered have also needed fixing or altering.
There are much better places to buy from. I will never spend another cent with them!

2023年7月11日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hi Lindsey,

Sale items marked "Final Sale" cannot be returned or exchanged unless there is a manufacturing fault. As we've explained to you, we have compared the measurements of the pants to our online measurements and can confirm they match, so we do not deem them to be faulty.

Whilst we understand your frustration, when you confirmed your order and finalised your checkout on our website, you’re accepting our terms and conditions.

This also extends to any further communication with our team, we are just people like you, trying our hardest to assist you while following our policies and procedures which are clearly stated on our website, and in line with ACCC guidelines.

We treat all our customers with respect, and we ask the same of you. We do not tolerate any form of abuse towards our team. Due to the recent email we received from you, we will now cease communication and no longer accept orders from you. Take care. x

5つ星のうち1の評価

Poor quality, poor craftsmanship

I hate to be the person who complains, so it’s taken me a while to bother reviewing… but after seeing so many people posting glowing reviews after simply receiving their package and trying it on, I need to post about the longevity of products.
I bought two shirts which on first inspection were exactly as described and looked lovely. On closer inspection, the striped pattern shirt was poorly made - the stripes don’t line up at the seams so it looks messy. After wearing and washing it a handful of times (as per instructions on garment) the stitching has started coming undone. After the first wash, the fabric at the back of the shirt warped so that the scoop shape of the bottom hem is totally uneven and off centre.
The second shirt, a button up blouse, lost its colour after the very first wash. It faded immediately and then the third time I washed it, it was line dried in the sun for about two hours and the sun has bleached the bottom half of it (the part that was facing the sun) so it’s completely unwearable now.

Both items, if I had to guess, have been pumped out of some cheap, labour factory that cares about quantity not quality.

I won’t buy from this company again. Their clothes look fantastic but they just don’t wear well and they do not last - not acceptable for the price tag.

2022年11月5日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Lucy. Thanks for leaving us your feedback. We're really sorry to hear you feel this way - we've since had a look into this for you. It appears the only order you have placed with us was in 2021 and we haven't received any correspondence about your concerns to date. We'd really like to investigate this further for you so could we kindly ask you to email us customercare@vineapparel.com so we can do so? Thanks so much. VA xo

5つ星のうち5の評価

Excellent customer service

Vine Apparel really out did themselves! I received an item and sadly it had a manufacturer fault that could not be picked up until during/after it was worn! Unfortunately for me to wear it I had to adjust the length. Although I wasn’t really expecting to get a replacement due to the above, they totally honoured it! I contacted them to advise them to look out for a similar issue. Their response was quick and helpful to say the least! Well done Vine apparel! You have my vote. Excellent customer service and after sales service.

2023年5月29日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you so so much for your lovely feedback! We're over the moon to hear this not so good situation was resolved and you're happy! THANK YOU ox

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