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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had an order that hadn’t arrived, and after sending an email I received a response immediately. ( it had been returned without a clear name/ address). Within a day I received my order and a refund... もっと見る

企業が回答しました

5つ星のうち4の評価

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... もっと見る

企業が回答しました

5つ星のうち5の評価

Best company I have ever purchased from The dress I first ordered was true to size The service was impeccable I messed up ordering a skirt twice I phoned them and actually spoke to a human be... もっと見る

企業が回答しました

5つ星のうち2の評価

Very poor refund processes - I requested a refund instead of a gift card - I received neither after returning my product. Please keep your tracking number - as they will deny receiving it.

企業が回答しました

企業情報

  1. ファッション アクセサリー店

Vine Apparel について

当該企業による記述

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

623件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 57%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great Experience

I bought a couple of dresses, jeans and top recently. I loved and kept each one - especially the Miller Dress in cream bought at a bit of risk on Final Sale-No Return to wear on my 60th birthday. I had nothing to fear. I felt and looked stunning on my 60th birthday. Can’t wait to see what else I can buy next.

2023年3月26日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Oh, Margaret! Happy Birthday! This has seriously made our day! We couldn't be happier you felt AND looked amazing at your party. xo

5つ星のうち5の評価

Vine Apparel Rocks!

I have just received my first order from Vine Apparel and I am thrilled to say the least! The two items I have ordered were exactly as pictured and described. The descriptions on this website are outstanding & give fabulous advise for sizing/fitting etc so really takes the risk out of shopping online. I love that their pictures show the clothing on a range of model sizes from 8 - 16. As a size 14 - 16 the pieces are flattering & comfortable which is so important. My new jeans & top just look amazing on & is such a confidence booster! Super happy customer :)

2023年2月28日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

We're so, so happy to hear you're feeling great in your new outfit! Thank you so much for taking the time to leave us a review - it really means a lot! xo

5つ星のうち5の評価

Great products, great service

As always, fantastic product and amazingly quick delivery. The dresses are so cute and easy to wear and the leggings are a perfect go to in cooler weather.

2022年12月20日
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you so much, Karen! xo

5つ星のうち5の評価

Feeling fabulous!

I’ve bought lots of dresses and tops from Vine Apparel, I’m so happy I found them, I was searching for my style and found it. At 52 I was feeling somewhat frumpy and unattractive and really just wanted to disappear, now I feel rather floaty and pretty and far more confident. It’s amazing what some nice clothes can do 😊.
The only problem I’ve had is that some of the very long tops are too long for a shortie like me, but now I’ve found which styles suit it’s all good.

2023年1月17日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Oh, Kathryn, this makes us so happy to hear! We are over the moon you're feeling good about yourself! xo

5つ星のうち5の評価

Birthday outfit

I purchased a dress last Monday 30th January. Once I had paid for it I received an email saying it could take up to 5 days to pack my order. I started to stress as I needed the dress by Friday 10th January for my 60th birthday lunch.
I sent an email on Thursday 2nd February stating my concern about not receiving it in time. I got a respond within maybe 1 hour saying I would hear from their team shortly.
Well I did hear back from that saying it had been posted and on its way.
Then this morning my Australia Post app told me it had all ready been delivered and it wasn’t even midday.

I would just like to thank all the staff for all their help yesterday.
I raced inside with my parcel and opened it straight away. It fitted perfectly and I am so happy with how it looks on. I had also purchased shoes and earrings separately to go with my outfit and they all look amazing together.
I definitely would not hesitate in purchases more clothing from Vibe Apparel, service was amazing.

2023年2月2日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

THANK YOU so, so much, Lynn. This has honestly made our day! We hope you had a beautiful Birthday. xo

5つ星のうち3の評価

So So Close! Love the fabric!

I love the fabric! But the style doesn’t suit all body shapes.
I found the crotch too high or the front too low to get a comfy fit. I have had to use another top underneath to prevent too much being seen!
I will try to modify it and hopefully have a comfy outfit! (So so close!!)

2022年12月24日
Vine Apparel ロゴ

Vine Apparel からの回答

We're so sorry this one wasn't a perfect fit! We hope you've managed to make it work :) Please get in touch if we can help any further xx

5つ星のうち4の評価

First experience with purchasing apparel online

Products and delivery (within 48 hours of ordering) first rate. My reservations relate to size.
Firstly, your measurements are confusing, measuring the garments flat instead of the circumference. On calling your office this was explained but perhaps both flat and circumference could be listed.
Secondly, although I was able to purchase 2 dresses and a jumpsuit, I find many of your styles aren't available above a Size 18.
Nevertheless, I have been so impressed with Vine that I have recommended you to several friends and family.

2022年12月5日
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Michelle! Thanks so much for leaving us a review - we're so glad to hear you had a nice experience shopping with us. We have passed your feedback on to our team - thank you! If we can ever help with anything else in the future, please get in touch! xx

5つ星のうち5の評価

Gorgeous Palour Dress

I bought the beautiful pink check Palour Dress, it was packaged and sent the very next day, Vine did everything they were meant to do, sadly Oz Post didn't, it was coming to NZ and tracking was giving nothing. I wrote to Vine to ask for assistance, Leanne went out of her way, lodging an enquiry, and keeping up communication with me, updates and understanding, it made the long delivery wait, so much easier, kept me calm and patient.

Anyway, almost 4 weeks later and it's arrived. The Dress is gorgeous, I'm absolutely thrilled with it and it was worth the wait. Thank you Leanne and Vine, you did good and I'm truly grateful 🙏🏻 💗

2023年1月24日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Gillian. Thank you so, so much for taking the time to leave us such a lovely review. We are so happy you're happy! xx

5つ星のうち2の評価

no returns on final sale

I placed an order, like I have many times before, I do understand the final sale, but what I received was not what was pictured, ill fitting dresses and one was about 4 sizes too big, I reached out to their team only to be told "no return on final sale" I saved to purchase these dresses and now have clothes I can not wear nor return. I wont be purchasing anything from them again as this has been a costly experience. 25/1 - my review was not for a response from the owner, FINAL SALE regardless, the garments are ill fitting, you advise they fit a 14 when in fact they do not, they would be lucky to fit a size 12. no wonder they are on sale, absolute crap.

2023年1月23日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Cassandra,
As outlined in our emails to you, we don’t accept returns of Final Sale items. Final Sale items are Final Sale, which means we don’t accept them back.
Final Sale items do have a banner on the product on the website, and we state this in our Terms & Conditions. Thanks! xx

5つ星のうち1の評価

I'm happy to see Vine are no longer…

I'm happy to see Vine are no longer selling the Bahama pants. They're lovely, until they're washed and shrink! Ladies, don't try to send items back, this company is a nightmare and won't accept returns! I have bought many items that I'm happy with, including a dress I wore for my wedding. Then something faulty, bam, Vine customer service is gone! Don't risk buying from here!

2022年11月29日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Angela. Just to confirm, are you referring to the order you sent back to us as a Return to sender? We're just struggling to understand what has happened here as we have very little communication from you regarding this - we actually made an exception to except your Final Sale items back for a refund (which is outside of our policy) and waivered the return to sender fee for $15.95 for you. Please can you provide us with more information so we can help you. Thanks! x

5つ星のうち5の評価

Excellence!!

Just wanted to say how much I love your clothes. Have bought several now and loved every one of them.
Congratulations on your quick and efficient turn around on orders too. I feel completely confident I'm getting the best when I order from you and always look forward to receiving my new wardrobe additions. Thank you x

2023年1月13日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

THANK YOU, Maz! We're over the moon to hear you're enjoying your Vine goodies :) xx

5つ星のうち1の評価

I went to place an order

I went to place an order, wanted to do afterpay and it took my money all at once. I am on a tight budget, very unhappy with the site.....

2023年1月12日
自発的なレビュー
Vine Apparel ロゴ

Vine Apparel からの回答

Hey Bernadette. This usually happens when you place an order through the express checkout - it will default to whatever card you have saved on your device. We have actually emailed you twice about this to fix this for you but you have not responded. Can you please get back to us via email - review platforms are not the most effective way to communicate about fixing an ordering error. Thanks! x

5つ星のうち5の評価

Love the dress

Love the dress, great price for a classy outfit, shipping was fast for preChristmas time, very happy with it all.

2022年11月28日
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you, Dawn! So glad to hear you're happy! x

5つ星のうち3の評価

Appealing Apparel !!

I have many pieces of clothing from Vine Apparel! Prices are great! Styles are right on fashion or classic. My absolute favourite are the black tights, ever so comfy dressed up or lounging! Some of the fabrics eg linen, are heavy to wear weight wise, and expensive to return post. Would love to have some cool breathing fabrics for summer!

2022年9月30日
Vine Apparel ロゴ

Vine Apparel からの回答

Thank you so, so much, Debra! We really appreciate you taking the time to leave us a review. xo

5つ星のうち4の評価

The dress was good quality and nice…

The dress was good quality and nice easy wear material. Unfortunately it didnt fit me so i had to return it.
A little bit of a hassle but they were very nice and I got a refund.

2023年1月3日
Vine Apparel ロゴ

Vine Apparel からの回答

Sorry to hear you're item didn't work for you - we're glad you were able to get it returned and refunded :) x

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