Visa Go Australia レビュー 63

Visa Go Australia からの回答

2024年4月3日

Lewis,

You did not pay Visa Go Australia $11,000. As per the MARA Code of Conduct, we supplied you with invoices and receipts for every payment. I am happy to reissue these. Darren also confirmed this during the telephone conversation you had on 17 Jan 2024.

You paid Australian Trade Training College (ATTC) $5,320 for your skills assessment, which you successfully obtained with our assistance. These fees are regulated by TRA https://www.tradesrecognitionaustralia.gov.au/programs/migration-skills-assessment

$ 1,120 Documentary Evidence - Paid 31/08/2023
$ 2,000 Technical Interview – Pathway 1 - Paid 13/10/2023
$ 2,200 Practical Assessment - Paid 16/11/2023

A positive skills assessment is the first step in securing a skilled visa for Australia. This can also be used for your 186 visa application, which I believe you are now applying for.

You paid Visa Go Australia $4,590 in Professional fees for processing your skilled visa application. We carried out this work and invoiced you accordingly.

The reason you did not continue with your visa application is that you were unwilling to apply for 190 state sponsored visa. As we explained to you, the chances of quickly securing a 189 independent visa as a Plumber (General) 334111 were minimal. Therefore, we suggested applying for state sponsorship (190 visa) which would still have granted you permanent residency.

There was a possibility of being questioned about claiming Australia Work experience in a licensed trade (Plumber) without holding the required license. I informed you that another client who had lodged a Skilled Nominated (subclass 190) visa as a Plumber without the license was questioned about claiming work experience points. I gave you the option of claiming this work experience or not, and applying for the State Sponsored (subclass 190) visa.

You argued about not being able to claim the work experience in question and refused to lodge the recommended 190 visa. I should add that the client who was questioned over their work experience by Immigration has since been granted their visa.
There was no mistake with another client and there were no false claims.

As you were fully aware, any Plumber migrating to Australia must complete the Offshore Skills Assessment Program (OSAP) then work with an Australian employer for 12 months as a T/A and complete the GAP training. Only then can you apply for an Australian Plumbing License. https://attc.org.au/skills-assessment/offshore-skills-assessment-program/

Migration Agents cannot predict or control the Immigration system. During the processing of your visa, it became more difficult to obtain a 189, hence why we recommended the state nomination (190 visa).

Had you been willing to apply for state nomination, I am confident you would have achieved your permanent residency. However, you made this impossible by being aggressive and argumentative, hanging up the phone on Darren and refusing to communicate. You enlisted the services of a professional MARA Agent with over 20 years of experience, and you chose to ignore his advice.

Making false claims and trying to defame Darren on social media is detestable. The Case Officer assisting you with your visa application was always concerned about emailing you due to your argumentative and aggressive responses. The emails we have on record from you are testament to this.

If you feel you have been mistreated, then the correct way to make a complaint is through the regulatory authority OMARA rather than making false claims and defamatory remarks about staff members. We will provide the Australian Government with all the emails, receipts, and correspondence pertaining to your visa application.

Visa Go Australia acted correctly and professionally at every stage.

Trust Pilot were approached about the false comments made by Lewis and said that they do not take down reviews even when evidence is provided to prove incorrect and false statements.

Regards,
Kimberley at Visa Go Australia

Visa Go Australia からの回答

2024年3月25日

Dear Mr Van Hulzen,

As per our booking policy, we do not offer refunds for change of mind and last-minute cancellations. We are extremely busy and last-minute cancellations cost us time and money. You agreed to this policy when you booked your consultation.

Despite this, we offered you a partial refund out of goodwill. This cost us time and a $30 international banking fee. So, you can understand how disappointed we are with your false and misleading review. We are not a scam agency, your money is not gone, and you did receive responses to your emails.

Lastly, I have the email chain between yourself and Darren, and can confirm he was in contact with you over December and January. There were no voicemails from you. The reason for the delay is that you gave us your bank details incorrectly.

As you can see from our booking page, we have many happy customers and provide an excellent service. https://visa-go.setmore.com/reviews.

Regards,
Kimberley at Visa Go Australia

Visa Go Australia からの回答

2024年4月5日

Hi Jonathan,

I have only just discovered Trust Pilot and your excellent review - thank you!

I'm sure you'll have your permanent residency by now, but if you need any advice on citizenship please get in contact.

kimberley@visagoaustralia.com

Best wishes,
Kimberley @ Visa Go Australia.