VPN Secure レビュー 

VPN Secure からの回答

2025年5月14日

We understand you didn’t have a good experience — and we’re not here to argue with that.

But we do want to be clear on one serious point: VPN Secure has always been a zero-logs provider, and we’ve never sold or shared user data — not before the acquisition, and not after. That commitment hasn’t changed.

As for the Lifetime subscriptions: they were sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, no payment data, and no legal obligations. Still, we kept Lifetime accounts active for two additional years, fully at our own cost.

We know that hasn’t rebuilt trust — but we’re not hiding, and we’re not monetizing user data. That’s a line we won’t cross.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration — and we know this feels like the rug was pulled out.

Just to clarify: the Lifetime subscription was sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive contracts, payment data, or legal obligations. Still, we kept Lifetime accounts active for two additional years, fully at our own cost.

We respect your decision to move on — and we’re sorry it ended this way.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand why this feels dishonest — and we’re sorry you had to find out this way.

Your Lifetime subscription was sold by the previous owner of VPN Secure. When we acquired only the assets of the company in 2023, we didn’t receive any payment records, contract data, or legal obligations. Still, we chose to keep Lifetime accounts active for two additional years at our own cost, rather than cutting access immediately.

Unfortunately, many users didn’t receive our initial notice due to outdated email lists and delivery issues. That failure is on us — and we take responsibility for it.

We respect your decision not to return, and we truly appreciate the years you spent with the service.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand that’s exactly what many Lifetime users expected — and we don’t take that lightly.

But to clarify: we didn’t acquire the original company itself — only the infrastructure and brand. That means no contracts, no legal obligations, and no access to the payments made for Lifetime deals. Still, we chose to keep those accounts active for two extra years at our own cost, knowing it wouldn’t satisfy everyone but wanting to offer something rather than nothing.

We understand your frustration and respect your decision to move on.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

Thanks for sharing your honest feedback — and we’re sorry the experience never lived up to expectations.

You’re right: we didn’t support streaming platforms like Netflix, and server options were limited, especially in later years. Regarding your Lifetime subscription — it was originally sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, payment data, or legal obligations. Still, we kept Lifetime accounts active for two extra years at our own cost.

We understand your decision to return to Surfshark — and we respect it.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration — and we’re sorry that this is how your experience ended.

Just to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure and brand in 2023, we didn’t receive any contracts, customer payment data, or access to the previous billing systems. Even non-LTD users had to resubscribe under our new company.

We know that doesn't make this feel any better — and we respect your decision to walk away. But we’ve tried to be transparent throughout and continue responding to every concern, even when the answer isn’t what people hoped for.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We fully understand your frustration — and we agree that the transition could have been handled much better.

To clarify: we didn’t purchase the original company, only its infrastructure and brand in an asset-only deal. That means we had no access to the prior owner’s contracts, payment systems (like PayPal or PinPayments), or support records. Even existing paid (non-LTD) users had to resubscribe under our new billing system, because we couldn't charge anyone from the old one.

You're right — we should have dug deeper before taking this on. We’ve admitted that publicly, and we’ve chosen to respond openly to every concern since, even when it hasn't helped our reputation.

We know our offer won’t win everyone back, and that’s okay. We're not trying to pressure anyone — just offering an option, while continuing to rebuild the service itself.

Thank you for giving the platform a shot in the past. We respect your decision to move on.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand why you're upset — and we’re not here to argue with that.

To clarify the quote you referenced: when we said we purchased “a monthly subscription business,” we meant the infrastructure and active recurring billing system — not actual customer payment data or legal contracts. In fact, we had no access to the previous company’s PinPayments or PayPal accounts, which were registered under BoostNetwork Pty Ltd. That’s why even existing paid (non-LTD) subscribers had to resubscribe through our new company and billing system.

You're absolutely right that VPN services are built on trust. That’s why, despite not being obligated to, we kept Lifetime accounts active for two additional years, entirely at our own cost — not to excuse the situation, but to avoid cutting access immediately.

We understand that this still feels unfair. And we genuinely regret that our transparency came across as deflection — that was never our intent.

We respect your decision to move on, and thank you for the time you spent with the service.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration — and we know it feels like a broken promise.

The Lifetime license you purchased was sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive any contracts, payments, or legal obligations. Still, we kept those accounts active for two additional years, fully at our own cost.

We know that’s not the outcome you expected — and we respect your disappointment.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

Totally fair perspective — and we don’t blame you for walking away.

Just to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive contracts, payment records, or legal obligations. Still, we kept those accounts active for two additional years, fully at our expense.

We know that doesn’t change your decision, but we appreciate the time you spent with us.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand you're angry — and we’re not here to argue that.

To clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure and brand in 2023, we received no contracts, no payment records, and no legal obligations. We’ve acknowledged that we should have walked away — but instead, we chose to keep Lifetime accounts active for two extra years, at our own cost.

We know this situation has burned trust — and we’ve continued responding openly, even when the response is hostile. We’re not hiding.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand why this feels like a breach of trust — and we know “due diligence failure” isn’t a comforting explanation.

To clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the assets in 2023, we received no contracts, no payment data, and no legal obligations tied to those deals. Still, we chose to keep those accounts active for two additional years at our own cost.

That decision wasn’t about profit — it was about offering something rather than cutting access immediately. We know it wasn’t enough for many, and we respect your choice to walk away.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand the frustration — and we know many users feel betrayed.

Just to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure, we didn’t receive the contracts, payments, or legal obligations. Still, we kept those accounts active for two additional years, entirely at our own cost.

We respect your decision to move on — and we’ve continued responding openly, even when it’s not popular.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration — and you’re right that many customers feel let down.

To clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the assets of the company in 2023, we received no contracts, no payment data, and no legal obligations tied to those deals.

Still, we chose to keep those accounts active for two more years at our own expense. We know that doesn’t feel fair to many — but we’ve done our best to be transparent and take responsibility for how the transition was handled.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

Thank you for your honest and fair feedback — it's rare, and we don’t take it lightly.

You're right: we have a long road ahead to rebuild confidence. The Lifetime subscription issue has understandably shaken trust, and while we’ve done our best to explain what happened, we know that words alone won’t restore integrity — only actions over time will.

As for privacy and resistance to outside pressure: VPN Secure remains a zero-logs provider, now based in The Bahamas, outside of the 5/9/14 Eyes alliances. We’re not here to fold under pressure — we’re here to provide privacy that actually means something. That’s a line we won’t cross.

We respect your choice to stay with your current providers, and we hope that in time, our actions will speak louder than this chapter of our history.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration — and we know the experience over the last few years hasn’t lived up to expectations.

To clarify: the Lifetime subscription you purchased was sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, customer payment data, or legal obligations. Still, we kept Lifetime accounts active for two years, entirely at our own expense.

You're right to point out the warrant canary issue — it hadn’t been updated in years before the acquisition. We’ve since focused on rebuilding core infrastructure, adding WireGuard support, and restoring platform stability, but we understand the trust has already been broken for many.

We respect your decision to move on — and appreciate you sharing your honest feedback.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We respect your right to explore any formal resolution — including arbitration, if that’s the path you choose.

To be clear, the Lifetime subscriptions were sold by the previous owner, and when we acquired only the assets in 2023, we did not receive the contracts, payment data, or funds tied to those deals. Still, we kept those accounts active for two additional years, fully at our expense, to soften the impact.

We understand this hasn’t felt fair — and we’re continuing to respond to every concern with honesty, even when the outcome isn’t what users hoped for.

— VPN Secure Team

VPN Secure からの回答

2025年5月15日 に更新

Edited Answer 2: ⬇️

Understood — we won’t try to change your mind.

You’re right that trust is everything in a business like ours. And if our actions led you to believe we’re untrustworthy, we accept that — even if we see the situation differently.

For the record: we still don’t log, we don’t sell data, and we’ve never monetized user information — and we never will.

We’ll leave it there and respect your request not to engage further.

— VPN Secure Team

Edited Answer: ⬇️

We understand this isn’t the answer you were hoping for — but here’s the reality.

The original seller of your Lifetime subscription was BoostNetwork Pty Ltd in Australia. When they sold off all assets and ceased operations, their "lifetime" effectively ended. That’s not just our interpretation — it's how Lifetime Deals are often handled when businesses change hands.

One well-known precedent: when MyHeritage acquired Geni.com in 2012, they canceled all Lifetime subscriptions and converted them to 5-year plans — and that was a company with 400+ employees and 50M users. We're a 3-person team, and we still kept Lifetime accounts active for two full years, without receiving a cent from those deals.

We agree this situation is frustrating — and no, two years is not a "lifetime." But it was a good-faith effort to give something, rather than nothing, in a very imperfect handover.

We truly wish there had been a cleaner way forward.

— VPN Secure Team

Original Answer: ⬇️

We understand your trust is gone — and we know many feel the same.

To clarify: we didn’t sell your Lifetime subscription, and we never received the funds tied to it. The previous company did. When we acquired only the infrastructure in 2023, we received no contracts, payment records, or legal obligations. Still, we kept Lifetime accounts active for two more years, fully at our expense.

As for your data — VPN Secure has always been a zero-logs provider, and we stand by that. We’ve never sold or shared user data and never will.

We respect your decision to move on. We just want the full picture to be clear.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand your frustration, but to clarify — the Lifetime subscriptions were sold by the previous owner, and we did not receive the contracts, payments, or legal obligations tied to those deals.

Even so, we kept those accounts active for two additional years at our own expense. We’ve taken responsibility for the poor communication and lack of due diligence — and we’ve stayed visible, responding to every concern, even when it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月14日

We understand why this feels wrong — especially finding out through a third party instead of directly from us.

To clarify: we didn’t purchase the company or its customers — we acquired only the assets (infrastructure, servers, brand). The Lifetime subscriptions sold on StackSocial were not disclosed in the sale, and we received no payment records, contracts, or funds from those deals.

Still, we kept those Lifetime accounts active for two full years, entirely at our own expense — not because we were obligated to, but because it felt better than cutting access immediately.

We respect your decision to look elsewhere — and we know this situation could’ve and should’ve been handled better.

— VPN Secure Team