VPN Secure レビュー 

730
TrustScore 5段階評価の1

1.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I purchased a lifetime subscription years ago. And used it sparingly when using my accounts overseas to watch my paid subscriptions. Now in 2026, I logged in, expecting my paid account, and log in... もっと見る

5つ星のうち1の評価

Terrible product, slows your internet down so bad. Support is a joke. They treat customer like crap, felt like I was dealing with 3 teenagers in their mom's closet. They love to tell you they are in t... もっと見る

企業が回答しました

5つ星のうち1の評価

Ok guys, I appreciate the transparency. But I can't follow your argument on the lifetime deal situation. You can either aquire the company, inherit the complete userbase with all contracts and ho... もっと見る

企業が回答しました

5つ星のうち1の評価

Fakt ist: Ein für Geld erworbener Lifetime Account wurde einfach so gekündigt - mit flauen Ausreden. Ich würde mir wünschen, daß der Anbieter meinen Review nicht kommentiert - das ist nur ein weit... もっと見る

企業が回答しました

企業情報

  1. VPN サービス
  2. インターネット サービス プロバイダ

当該企業による記述

VPNSecure is a fast and reliable VPN service that helps you stay private and secure online. Our easy-to-use apps work on Windows, macOS, Android, and more. We support multiple protocols including WireGuard, OpenVPN, and a proprietary protocol built to bypass Deep Packet Inspection. VPNSecure protects you from hackers, surveillance, and censorship so you can browse, stream, and communicate freely and safely.


連絡先

1.2

ひどい

TrustScore 5段階評価の1

730件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 92%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.2

すべてのレビュー

(730)

過去12か月のレビュー数: 15

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I think 0 stars apt for this service

I think 0 stars apt for this service. If your firm afraid of going for legal battle with firm who hide LTD deals( hard to believe)either accept your fault and honor LTD contracts or you pay them what ever amount they paid for the service. Instead you guys come up with trash emails with sloppy excecuses will not bring in any confidence for future.

2025年5月15日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand you see it that way. We’ve explained the facts openly from day one, but we also accept that many will never see this as anything but a broken promise.

We respect your position.

— VPN Secure Team

5つ星のうち1の評価

Lifetime subscription cancelled without…

Lifetime subscription cancelled without notice. Support doesn't answer. Cheap VPN doesn't worth. Don't trust this one.

2025年5月1日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand why you feel let down. While we did send multiple notifications, we know some users didn’t receive them, and that’s on us. We accept your feedback.

— VPN Secure Team

5つ星のうち1の評価

All sunshine and rainbows, all of the sudden storms and shadows

Like many users already stated, I too had purchased a Lifetime licence to VPNSecure's VPN service and was appalled by the recent news of it cutting these licences.
Although I see the company's points, when you purchase a service you are purchasing it regardless of who own's it or if it changes hands. It is the responsability of the service provider, to provide said service, being company A or B, or if B bought A or parts of it. Right now, the service isn't being provided anymore.
They say they didn't buy costumers, even though it clearly states in the sale listing "All customers (consumers, businesses and resellers)", but kept accounts open "for free" another 2 years? How come? They had access to all accounts, especially the time left on them, and those accounts had to be transfered to them, so something isn't quite adding up.
Another thing not adding up, $5k+/profit a month with a 71% margin was advertised in sale listing. So, previous owners made this amount of money, even with all these lifetime licenses, but the new owners can't. So, we all can assume the new owners are incompetent. And that isn't a good look on a VPN service.
The company had 2 choices: bite the bullet and honor these lifetime licenses and perhaps increase the monthly fee; or terminate lifetimers, hoping they don't make much noise and perhaps win some sales from them. Guess what they chose?
Bottom line, company doesn't honor past purchases, nothing says it will honor new ones; company can't work with a 71%, $5k+ a month profit with all the lifetimers traffic where previous owners could; company doesn't know how to check costumers licence although it has access to it, so it could happen to anyone.
Not too late to reverse all this, just ask for proof of purchase and get some lifetimers back and some honor with it, but we all know they won't.
Think well before purchasing any license for this service, there are plenty of alternatives and none with this history.

2025年4月28日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We hear you — and we accept that many users see this as a breach of trust, regardless of the legal or technical details behind the asset sale.

We’ve acknowledged from the start that we could have handled communication better. And while we can’t change the past, we’ve made our position clear.

We respect your choice to move on.

— VPN Secure Team

5つ星のうち1の評価

This company has no integrity

This company has no integrity. That is obvious to everyone. The logic is just absurd. If you want to buy a brand and it's assets ok makes sense... But to buy a brand then not honor it's agreements is absurd. Why buy the brand at all? Presumably to engender some sort of trust with the users. Well I'm glad that limited quant or whoever bought the brand wasted their money with their wonton foolishness. The brand is rightfully trash now. Great job gang.

2025年4月28日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand you’ve lost trust — and we’re not here to argue. You’re right that buying a brand comes with responsibility, and we’ve done our best to face that head-on, even when the outcome wasn’t what people expected.

We hear you.

— VPN Secure Team

5つ星のうち1の評価

Dishonest Firm

A company that shifts its responsibility to the users.

I am an original user of VPN Secure LTD, and they informed users that the new management team was unaware of the LTD users when they purchased this service. Then they revoked all LTD users' rights and even asked us to pay more money to use this service.

2025年5月8日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

Zero communication over two years

All my emails were ignored over a two year period asking why my (life time) membership was not working. I had no idea VPNS had be taken over by another business. VPNS was my secondary tool and I was a very light user of the service. So to be denied service iwas criminal and unfair. And, "no!", emails had not gone into spam as is suggested by the present VPNS people. I was just ignored. Today I received the first explanation from the new owners. It was a generic explanatory one, it seems. While its seeming honesty, plain style and transparency is credible, its outcomes are abysmal. To claim they didn't know about lifetime subscriptions as part of an acquisition is a
business joke, except it is not funny. It would be one of the main things you did, even just to understand assets, liabilities and goodwill, as part of due diligence. Given this, VPNS should have honoured LTMs. You should after all understand about trust! You have caused massive reputational damage to your business, and should have seen that coming too. Hence, your judgement skills are questionable. This experience has impacted my future engagement behaviour with business over longer term subscriptions, for sure. So, it's a big "nope" for VPNS from me.

2025年5月15日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

Unbelievable

Unbelievable. I sent email after email, submitted ticket after ticket asking for help—only to finally get a response offering me a discount for three years of service. I get that things can change after a company gets bought out, but six months later, you expect me to pay for a service you haven't supported, haven't responded to, and even closed my account? No thanos!

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

Que cette boîte s'effondre.

Que cette boîte s'effondre.

2025年5月13日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

Do not trust the new owners.

I am also a lifetime subscriber and as many others have already stated my account was de-activated without warning. The excuses provided by VPN Secure are a joke. Do not trust this company.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

New company is just milking the infra.

Previous VPNSecure company doesn't exist anymore and:
-that was never communicated until after the bomb exploded in an attempt to keep paying customers
- lifetime deals had been terminated, and that was not communicated as well
- support just does not answer

Probably the previous company failed exactly because of lifetime deals, and I get that the new company would not do the same mistake.
Anyway the new company cannot be trusted, judging from their behaviour they are probably just milking out what's left of what they bought.
Just move along.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’ve acknowledged the issue, explained the facts, and accept that not everyone will agree with how we handled it.

— VPN Secure Team

5つ星のうち1の評価

Same as everyone else

Same as everyone else. Bought lifetime subscription and found out via an Email that they won't be honouring it. It does matter who owns a company, the company is the brand and the brand promised something and charged money for it. If they can't provide the service they are liable to provide, they should declare bankruptcy.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand — and we know many others feel the same.

The original Lifetime subscriptions were sold by BoostNetwork Pty Ltd, which no longer exists. In 2023, we acquired only the infrastructure and brand through a distressed asset sale — no contracts, no payment data, and no legal continuity transferred. Even existing paid subscribers had to re-subscribe, as we had no access to the old merchant systems.

We kept Lifetime accounts active for two extra years, entirely at our own cost — not because we were liable, but because we believed it was better than cutting access immediately.

That may not change your mind, and we respect that — but it’s the full truth of what happened.

— VPN Secure Team

5つ星のうち1の評価

Terrible company you can’t trust

Terrible company with an unreliable service. Given the treatment of the lifetime members (I was not one), I don’t see any way in which you can trust this company with your information security. Stay way far away from this one. What once was a great service has been ruined by InfiniteQuant Ltd.

2025年5月13日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand your concern — and we know that trust, once lost, is hard to regain.

We didn’t handle the Lifetime transition perfectly, and we’ve openly admitted that. But to clarify: VPN Secure has always maintained a zero-logs policy, and we’ve never sold or shared user data — not under previous ownership, and not under InfiniteQuant Ltd.

We’re working to rebuild the service, but we respect your decision to stay away if that trust is gone.

— VPN Secure Team

5つ星のうち1の評価

Not only you shut down my lifetime…

Not only you shut down my lifetime account without any explanation. An account I paid for.

But when contacted you decided to ignore ALL of my emails.

You are scammers.

Users, beware.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We’re sorry you experienced it this way — and we acknowledge the frustration is valid.

To clarify: the Lifetime account was sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, no payment data, and no legal obligations. Still, we kept those accounts active for two extra years, fully at our own cost.

That said, not responding to your emails is not acceptable. If you’re still waiting on a reply, please email us again at support@vpnsecure.me — we’ll make sure it’s seen.

— VPN Secure Team

5つ星のうち1の評価

this WAS a great service

this was a great service, I was very happy with it until it came under new ownership, service went from 100% to non existent, servers are flakey if they even work, switched to Proton Free and it is as good as VPN.s was prior to the sale

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

Thank you for the honest feedback — and for being a happy user while it lasted.

You’re right: the service took a hit during the transition. We inherited an outdated platform with limited infrastructure, and it’s taken time to stabilize things — clearly too late for many.

We’re glad you found a provider that works for you now. We appreciate the time you spent with us — even if it ended on a low note.

— VPN Secure Team

5つ星のうち1の評価

Bodenlos

Fakt ist:
Ein für Geld erworbener Lifetime Account wurde einfach so gekündigt - mit flauen Ausreden. Ich würde mir wünschen, daß der Anbieter meinen Review nicht kommentiert - das ist nur ein weiterer Versuch der Verdummung.

Auf keinen Fall würde ich diesem Anbieter noch einmal vertrauen geschweige denn ihn weiterempfehlen.

2025年5月12日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

Updated Answer: ⬇️

Understood, and we won’t continue the back-and-forth.

You’re right to feel disappointed. The original promise came from a company that no longer exists, and that’s a hard reality to accept — no matter how it's explained.

We responded once not to “talk down,” but because silence felt more dismissive. That’s all from us.

— VPN Secure Team

Original Answer: ⬇️

We respect your position and won’t try to convince you otherwise.

The Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, payment records, or legal obligations. Still, we kept those accounts active for two additional years at our own cost.

We understand you don’t want a reply — but we also believe you deserve clarity, not silence.

— VPN Secure Team

5つ星のうち1の評価

Company doesn't honor contracts.

Company doesn't honor contracts.
That's the bare minimum for a company to do.

2025年5月11日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand why it feels that way — and we know honoring agreements is the foundation of trust.

To clarify: the Lifetime contracts were sold by the previous owner, and when we acquired only the infrastructure and brand in 2023, we received no contracts, no payment records, and no legal obligations. Still, we kept those accounts active for two additional years, fully at our own cost.

We know that explanation doesn’t undo the frustration, but we’ve tried to face it transparently.

— VPN Secure Team

5つ星のうち1の評価

Sketchy business (DO NOT buy expensive and year long subscriptions)

Buying this company includes honoring and keeping the legal obligations. What if your vendors of hardware said "we know you have prepaid servers for next 5 years but we just got bought and therefore can just take your money without anything in return"...

AT LEAST let everyone get a refund OR provide with X years free license.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand your frustration — and we get the analogy. If a vendor took your money and disappeared, you’d feel cheated. That’s exactly how many Lifetime users feel now.

To clarify: we didn’t buy the company — we acquired only the infrastructure and brand. We received no contracts, no payment records, and no legal continuity from the previous entity. Even non-LTD paid users had to resubscribe, because we didn’t have access to the old billing systems.

That said, you're right — we could have communicated earlier, and we could have handled the transition differently. While full refunds weren’t possible (since we never received the original funds), we’ve offered a heavily discounted path forward, and we’re still exploring additional ways to make things right for those affected.

We respect your criticism — and we’re listening, even when it’s tough to read.

— VPN Secure Team

5つ星のうち1の評価

Lifetime License Cancelled Without Notice – Serious Data and Trust Concerns license from…

I purchased a lifetime license from VPNSecure.me on September 26, 2020, expecting a long-term, reliable service as promised. Today, I was shocked to discover that my account had been silently deactivated, with all services removed and no explanation provided. Now, I'm being asked to pay again to reactivate my account — despite having already paid for a lifetime plan.

The new owner claims, "In 2023, we acquired VPNSecure through an asset-only deal." However, customers were never informed about this ownership change, and certainly not about any impact it would have on our accounts or rights as lifetime users.

To make things worse, they still retain all of my personal information — including full name, address, phone number, email, and password — even though they’ve terminated the service. That raises major privacy concerns, especially considering how they’re now handling former customers who are simply asking questions.

I contacted their support team multiple times over the past three months, and never received a single response. It feels like they’ve completely abandoned customer service while still holding onto user data — which brings up the question: Is our data being kept for resale or other questionable purposes?

Looking at the many similar reviews here, I know I’m not alone. This isn’t just poor service — it’s a pattern of deception and disrespect. Customers deserve transparency, not silence, data retention, and a demand for more money.

Avoid VPNSecure at all costs.

Update: ---- You say it's easy to delete an account well, tell us where, because there's clearly no option for that in the panel. I can provide a screenshot if needed. So that's yet another lie from VPNSecure."

2025年5月9日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We hear your frustration — and you're not alone in feeling let down. But we’d like to clarify a few important points:

Yes, VPN Secure was acquired through an asset-only sale in 2023, and unfortunately, Lifetime subscriptions were not disclosed in that process. We received no contracts, no payment data, and no legal obligation to continue them — and even existing paid (non-LTD) users had to re-subscribe, since we had no access to the old payment systems.

That said, we did not deactivate accounts silently — we sent two rounds of emails to all legacy users. But we also acknowledge our contact list was outdated, and many messages likely didn’t reach their destination. That’s on us, and we’ve owned that openly.

Regarding your personal information: VPN Secure is and has always been a zero-logs provider. We do not sell, share, or monetize user data — not then, not now. While we retain basic account info (like email and username) required for authentication and support, we’ve never harvested or sold personal information, and our entire infrastructure is built to protect privacy, not exploit it.

We understand if you don’t want to hear from us again — and we’ve made account deletion easy for anyone who prefers to walk away completely. But we don’t take accusations of data abuse lightly, and we’re doing everything we can to handle this transparently — even when the feedback is brutal.

— VPN Secure Team

5つ星のうち1の評価

Does not honor their agreements

Does not honor their agreements. Asset only sale? Well, they're losing their most valuable asset to continued operation: their customers.

2025年5月14日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand the disappointment — and you’re right that losing trust means losing what matters most.

The Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure in 2023, we didn’t receive contracts, payment records, or legal obligations. Still, we kept Lifetime accounts active for two additional years, fully at our own cost.

We know that hasn’t been enough for many — and we accept the consequences of that.

— VPN Secure Team

5つ星のうち1の評価

Scammed lifetime users

2025年4月17日
自発的なレビュー
VPN Secure ロゴ

VPN Secure からの回答

We understand that’s how it feels — but to clarify: the Lifetime subscriptions were sold by the previous owner, and when we acquired only the infrastructure in 2023, we received no contracts, payments, or legal obligations.

Still, we kept those accounts active for two extra years, fully at our own cost — not to scam anyone, but to offer something rather than nothing.

— VPN Secure Team

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