I purchased a lifetime subscription years ago. And used it sparingly when using my accounts overseas to watch my paid subscriptions. Now in 2026, I logged in, expecting my paid account, and log in... もっと見る
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Terrible product, slows your internet down so bad. Support is a joke. They treat customer like crap, felt like I was dealing with 3 teenagers in their mom's closet. They love to tell you they are in t... もっと見る
企業が回答しました
Ok guys, I appreciate the transparency. But I can't follow your argument on the lifetime deal situation. You can either aquire the company, inherit the complete userbase with all contracts and ho... もっと見る
企業が回答しました
Fakt ist: Ein für Geld erworbener Lifetime Account wurde einfach so gekündigt - mit flauen Ausreden. Ich würde mir wünschen, daß der Anbieter meinen Review nicht kommentiert - das ist nur ein weit... もっと見る
企業が回答しました
企業情報
当該企業による記述
VPNSecure is a fast and reliable VPN service that helps you stay private and secure online. Our easy-to-use apps work on Windows, macOS, Android, and more. We support multiple protocols including WireGuard, OpenVPN, and a proprietary protocol built to bypass Deep Packet Inspection. VPNSecure protects you from hackers, surveillance, and censorship so you can browse, stream, and communicate freely and safely.
連絡先
Nassau, バハマ
- support@vpnsecure.me
- vpnsecure.me
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 92%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I think 0 stars apt for this service
I think 0 stars apt for this service. If your firm afraid of going for legal battle with firm who hide LTD deals( hard to believe)either accept your fault and honor LTD contracts or you pay them what ever amount they paid for the service. Instead you guys come up with trash emails with sloppy excecuses will not bring in any confidence for future.

VPN Secure からの回答
Lifetime subscription cancelled without…
Lifetime subscription cancelled without notice. Support doesn't answer. Cheap VPN doesn't worth. Don't trust this one.

VPN Secure からの回答
All sunshine and rainbows, all of the sudden storms and shadows
Like many users already stated, I too had purchased a Lifetime licence to VPNSecure's VPN service and was appalled by the recent news of it cutting these licences.
Although I see the company's points, when you purchase a service you are purchasing it regardless of who own's it or if it changes hands. It is the responsability of the service provider, to provide said service, being company A or B, or if B bought A or parts of it. Right now, the service isn't being provided anymore.
They say they didn't buy costumers, even though it clearly states in the sale listing "All customers (consumers, businesses and resellers)", but kept accounts open "for free" another 2 years? How come? They had access to all accounts, especially the time left on them, and those accounts had to be transfered to them, so something isn't quite adding up.
Another thing not adding up, $5k+/profit a month with a 71% margin was advertised in sale listing. So, previous owners made this amount of money, even with all these lifetime licenses, but the new owners can't. So, we all can assume the new owners are incompetent. And that isn't a good look on a VPN service.
The company had 2 choices: bite the bullet and honor these lifetime licenses and perhaps increase the monthly fee; or terminate lifetimers, hoping they don't make much noise and perhaps win some sales from them. Guess what they chose?
Bottom line, company doesn't honor past purchases, nothing says it will honor new ones; company can't work with a 71%, $5k+ a month profit with all the lifetimers traffic where previous owners could; company doesn't know how to check costumers licence although it has access to it, so it could happen to anyone.
Not too late to reverse all this, just ask for proof of purchase and get some lifetimers back and some honor with it, but we all know they won't.
Think well before purchasing any license for this service, there are plenty of alternatives and none with this history.

VPN Secure からの回答
This company has no integrity
This company has no integrity. That is obvious to everyone. The logic is just absurd. If you want to buy a brand and it's assets ok makes sense... But to buy a brand then not honor it's agreements is absurd. Why buy the brand at all? Presumably to engender some sort of trust with the users. Well I'm glad that limited quant or whoever bought the brand wasted their money with their wonton foolishness. The brand is rightfully trash now. Great job gang.

VPN Secure からの回答
Dishonest Firm
A company that shifts its responsibility to the users.
I am an original user of VPN Secure LTD, and they informed users that the new management team was unaware of the LTD users when they purchased this service. Then they revoked all LTD users' rights and even asked us to pay more money to use this service.

VPN Secure からの回答
Zero communication over two years
All my emails were ignored over a two year period asking why my (life time) membership was not working. I had no idea VPNS had be taken over by another business. VPNS was my secondary tool and I was a very light user of the service. So to be denied service iwas criminal and unfair. And, "no!", emails had not gone into spam as is suggested by the present VPNS people. I was just ignored. Today I received the first explanation from the new owners. It was a generic explanatory one, it seems. While its seeming honesty, plain style and transparency is credible, its outcomes are abysmal. To claim they didn't know about lifetime subscriptions as part of an acquisition is a
business joke, except it is not funny. It would be one of the main things you did, even just to understand assets, liabilities and goodwill, as part of due diligence. Given this, VPNS should have honoured LTMs. You should after all understand about trust! You have caused massive reputational damage to your business, and should have seen that coming too. Hence, your judgement skills are questionable. This experience has impacted my future engagement behaviour with business over longer term subscriptions, for sure. So, it's a big "nope" for VPNS from me.

VPN Secure からの回答
Unbelievable
Unbelievable. I sent email after email, submitted ticket after ticket asking for help—only to finally get a response offering me a discount for three years of service. I get that things can change after a company gets bought out, but six months later, you expect me to pay for a service you haven't supported, haven't responded to, and even closed my account? No thanos!

VPN Secure からの回答
Do not trust the new owners.
I am also a lifetime subscriber and as many others have already stated my account was de-activated without warning. The excuses provided by VPN Secure are a joke. Do not trust this company.

VPN Secure からの回答
New company is just milking the infra.
Previous VPNSecure company doesn't exist anymore and:
-that was never communicated until after the bomb exploded in an attempt to keep paying customers
- lifetime deals had been terminated, and that was not communicated as well
- support just does not answer
Probably the previous company failed exactly because of lifetime deals, and I get that the new company would not do the same mistake.
Anyway the new company cannot be trusted, judging from their behaviour they are probably just milking out what's left of what they bought.
Just move along.

VPN Secure からの回答
Same as everyone else
Same as everyone else. Bought lifetime subscription and found out via an Email that they won't be honouring it. It does matter who owns a company, the company is the brand and the brand promised something and charged money for it. If they can't provide the service they are liable to provide, they should declare bankruptcy.

VPN Secure からの回答
Terrible company you can’t trust
Terrible company with an unreliable service. Given the treatment of the lifetime members (I was not one), I don’t see any way in which you can trust this company with your information security. Stay way far away from this one. What once was a great service has been ruined by InfiniteQuant Ltd.

VPN Secure からの回答
Not only you shut down my lifetime…
Not only you shut down my lifetime account without any explanation. An account I paid for.
But when contacted you decided to ignore ALL of my emails.
You are scammers.
Users, beware.

VPN Secure からの回答
this WAS a great service
this was a great service, I was very happy with it until it came under new ownership, service went from 100% to non existent, servers are flakey if they even work, switched to Proton Free and it is as good as VPN.s was prior to the sale

VPN Secure からの回答
Bodenlos
Fakt ist:
Ein für Geld erworbener Lifetime Account wurde einfach so gekündigt - mit flauen Ausreden. Ich würde mir wünschen, daß der Anbieter meinen Review nicht kommentiert - das ist nur ein weiterer Versuch der Verdummung.
Auf keinen Fall würde ich diesem Anbieter noch einmal vertrauen geschweige denn ihn weiterempfehlen.

VPN Secure からの回答
Company doesn't honor contracts.
Company doesn't honor contracts.
That's the bare minimum for a company to do.

VPN Secure からの回答
Sketchy business (DO NOT buy expensive and year long subscriptions)
Buying this company includes honoring and keeping the legal obligations. What if your vendors of hardware said "we know you have prepaid servers for next 5 years but we just got bought and therefore can just take your money without anything in return"...
AT LEAST let everyone get a refund OR provide with X years free license.

VPN Secure からの回答
Lifetime License Cancelled Without Notice – Serious Data and Trust Concerns license from…
I purchased a lifetime license from VPNSecure.me on September 26, 2020, expecting a long-term, reliable service as promised. Today, I was shocked to discover that my account had been silently deactivated, with all services removed and no explanation provided. Now, I'm being asked to pay again to reactivate my account — despite having already paid for a lifetime plan.
The new owner claims, "In 2023, we acquired VPNSecure through an asset-only deal." However, customers were never informed about this ownership change, and certainly not about any impact it would have on our accounts or rights as lifetime users.
To make things worse, they still retain all of my personal information — including full name, address, phone number, email, and password — even though they’ve terminated the service. That raises major privacy concerns, especially considering how they’re now handling former customers who are simply asking questions.
I contacted their support team multiple times over the past three months, and never received a single response. It feels like they’ve completely abandoned customer service while still holding onto user data — which brings up the question: Is our data being kept for resale or other questionable purposes?
Looking at the many similar reviews here, I know I’m not alone. This isn’t just poor service — it’s a pattern of deception and disrespect. Customers deserve transparency, not silence, data retention, and a demand for more money.
Avoid VPNSecure at all costs.
Update: ---- You say it's easy to delete an account well, tell us where, because there's clearly no option for that in the panel. I can provide a screenshot if needed. So that's yet another lie from VPNSecure."

VPN Secure からの回答
Does not honor their agreements
Does not honor their agreements. Asset only sale? Well, they're losing their most valuable asset to continued operation: their customers.

VPN Secure からの回答
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