VPN Secure レビュー 

VPN Secure からの回答

2025年7月26日

We hear your anger — and while we don’t agree with the word “scam,” we fully accept that this feels like betrayal for many Lifetime Deal holders.

It was a tough, unpopular call — but not one made in secret. We’ve been upfront, even when it hurts.

— VPN Secure Team

VPN Secure からの回答

2025年7月2日

Thanks for your thoughtful take, Niv.

We understand you don’t accept the explanation, and that’s okay. We stand by the decision, own the timing, and know it cost us trust.

No spin, just the truth: tough call, transparently made.

VPN Secure からの回答

2025年6月24日

Thanks for laying it all out — we hear the anger, and we fully understand why trust is gone for some.

We’re not here to sugarcoat it: this was a tough call we had to own. We didn’t sell the LTDs, didn’t get the money, but still kept them active for two extra years while rebuilding everything from the ground up.

That’s not “gracious” — just what we thought was fair given the mess we inherited. You disagree, and that’s fair too.

No excuses. Just a team still showing up, day after day, owning the fallout.

VPN Secure からの回答

2025年6月23日

Like VPNs through the wire… so goes the lifetime fire.
We get it, stings. Thanks for the poetic burn.

VPN Secure からの回答

2025年6月22日

Thanks for the thoughtful take, and you're right: this was always going to be unpopular.

We fully own the decision and understand why it’s been received so harshly. It wasn’t about clawing back a few bucks. It was about whether a small team could realistically continue operating a service for users they never collected revenue from. We chose to keep LTD accounts active for 2 extra years at our own cost, and when that became unsustainable, we didn’t hide behind silence but we faced the backlash publicly.

This won’t change your view, but we do appreciate you taking the time to explain it fairly.

VPN Secure からの回答

2025年6月20日

TL;DR: We didn’t sell those Lifetime memberships — and we never received the money from them.

The original company (Boost Network Pty Ltd) sold LTDs years ago and then disappeared. We acquired only the assets (servers, tech, brand), not contracts, revenue, or liabilities. No customer data or payment records were transferred — it was a clean asset-only sale.

Still, we kept all LTD accounts running for 2 extra years entirely at our own cost, with zero income from them, while rebuilding the platform. That’s not profit — that’s damage control.

We understand why it feels unfair. But class action against a company that no longer exists won’t help either. We’re just the ones left holding the bag and trying to be transparent about it.

— VPN Secure Team

VPN Secure からの回答

2025年6月19日

Thank you for giving us a chance — even though it’s a bit tough to read, we really appreciate the honest feedback.

Speed and access are critical, and you’re absolutely right: we still have work to do. We’re in the process of rolling out new protocols and expanding our server coverage to better balance user traffic and improve overall performance.

It’s a grind, but we’re committed to getting there — and feedback like yours helps us stay focused on what matters most.

Thanks again for taking the time to share your experience.

— VPN Secure Team

VPN Secure からの回答

2025年6月18日

We’re sorry to hear how disappointed you feel — and we understand why.

While the 2023 acquisition was structured as an asset-only sale, meaning we did not inherit prior contracts or revenue, we recognize that this explanation does not ease the frustration for customers who expected their Lifetime access to continue indefinitely.

Our intention was never to blame customers. On the contrary, we’ve acknowledged that this situation was difficult and chose to keep those accounts active for two additional years at our own expense, despite having no legal or financial link to the original sales.

We’ve responded to every review, including yours, not to deflect criticism, but to ensure that we’re being open and transparent. If you decide to move on, we respect that fully. If you'd like to discuss it further, our team remains available to help directly.

— VPN Secure Team

VPN Secure からの回答

2025年6月18日 に更新

Updated Answer: ⬇️

Appreciate the edit — and the legal certainty! Always nice to be schooled on international privacy law by someone with a Trustpilot badge and a grudge.

You're free to keep imagining we're running some cybercrime syndicate — just don’t expect us to roleplay

Original Answer: ⬇️

Hey again, we hear that you really hate us.

You're now two reviews deep, inventing GDPR violations and dramatic criminal plots… impressive commitment. Honestly, if Trustpilot gave out loyalty points for rage-posting, you'd be VIP Platinum by now.

But no, we’re not going to entertain your fantasy courtroom drama. We’ll leave that to your imagination (and maybe your subreddit).

Wishing you all the best with your third review, we’re sure it’ll be a masterpiece.

— VPN Secure Team 🫡

VPN Secure からの回答

2025年6月16日

We completely understand your frustration — when trust is lost, every explanation can feel like an excuse. You’re right to expect better.

This was a tough situation for everyone involved, and while it may not change your view, we want to be clear: we fully assume our decision. It wasn’t made lightly, and it was never about blaming customers. On this, we absolutely agree — none of this was the LTD buyers’ fault.

We know the only way forward is to keep showing up, replying honestly, and rebuilding — one user at a time. No shortcuts, no silence, just steady progress.

Thanks for being part of the conversation, even if your journey with us ends here.

— VPN Secure Team

VPN Secure からの回答

2025年6月15日 に更新

Updated Answer: ⬇️

Ah yes, the classic “I didn’t say they did, I just said they might” defense. We see what you did there: throw the match, then casually claim you were just holding it near the gasoline for warmth. 🔥

To be clear:

We don’t log. We don’t sell data. Never have. Never will.
That’s not a “policy” — that’s the entire point of a VPN.

As for ethics:

Ethics is not tossing vague accusations and then backpedaling in the fine print.

Ethics is not pretending to be a concerned customer when… let’s be honest, were you ever even a customer?

But hey, thanks for your view. We’ll file it right next to the UFO sightings and Flat Earth theories. 🗂️👽🌍

Have a secure day.

— VPN Secure Team

Original Answer: ⬇️

We don’t sell logs. We don’t even generate them.

Let’s correct this immediately: VPN Secure has a strict zero-log policy — we don’t track, store, or sell any browsing data, DNS queries, IP addresses, or connection logs. We don’t even generate such data, let alone store or monetize it. The only customer information we store is an email address, encrypted password, and payment receipt.

This has been clearly stated in our Privacy Policy since day one and remains 100% true.

As for communication — you’re right that we should have done better. Our first wave of emails failed due to bounce rates and list decay. Once we realized this, we switched providers (MailJet to SendGrid), cleaned the delivery list, and re-sent messages with improved deliverability. Still, for some users, it came too late — and we fully accept responsibility for that.

But throwing out false claims about data selling undermines real conversations. Say what you want about our decisions on LTDs — we’ll take the heat — but don’t accuse us of violations that never happened.

— VPN Secure Team

VPN Secure からの回答

2025年6月9日

Thanks for your feedback — we won’t copy-paste, just state the facts directly:

We acquired VPN Secure in 2023 through an asset-only transaction, not a company takeover.

The lifetime deals were sold off-platform (e.g., StackSocial), and not disclosed in the financials or merchant accounts provided by the previous owner.

We never received the money, customer contracts, or even visibility into those LTD purchases.

Despite that, we kept those accounts active for two additional years, entirely at our own cost — before finally winding them down when it became unsustainable.

We understand if that’s not enough for you. But we’re not “blaming customers” — we’re being honest about a situation we didn’t create, but tried to handle as transparently as possible.

— VPN Secure Team

VPN Secure からの回答

2025年6月9日

Thanks for your comment — we understand the frustration, but let’s correct a few key points:

No one is being spammed. Emails were sent only to users with previously active VPN Secure accounts, explaining the situation clearly and offering an optional discount. There was an unsubscribe link in every message.

No bait and switch occurred. The lifetime deals were sold by a different company. We didn’t receive your payment, contract, or even access to that transaction history. We acquired the tech — not the liabilities.

Refunds for those purchases must be pursued through the original seller (usually StackSocial), not us.

We know that won’t change how you feel, but this wasn’t a scam. It was a messy handover we’ve tried to handle with as much transparency as possible.

— VPN Secure Team

VPN Secure からの回答

2025年6月4日

Thanks for your comment — we’ll respond directly and clearly:

✅ Yes, we kept the paying subscription customers — because they were visible in the PayPal/PinPayments merchant records provided by the previous owner. (but they had to resubscribe with new company)

❌ No, we did not receive any data or payment history related to Lifetime Deals, because those were sold off-platform (e.g., StackSocial) and never disclosed to us.

As for the two-year extension:
We discovered the LTD users months after acquisition (not at the time of purchase), and instead of cutting off access immediately, we chose to keep those accounts running — even though we had no contract, no revenue, and no legal obligation to do so. That’s not a contradiction; that’s a timeline.

We get that this doesn’t change how you feel. But we’ve never dodged the conversation. We’ve responded to every review — not with “dumb stuff,” but with the actual facts of what happened.

— VPN Secure Team

VPN Secure からの回答

2025年6月4日

Thanks for your comment — we’ll respond directly and clearly:

✅ Yes, we kept the paying subscription customers — because they were visible in the PayPal/PinPayments merchant records provided by the previous owner.

❌ No, we did not receive any data or payment history related to Lifetime Deals, because those were sold off-platform (e.g., StackSocial) and never disclosed to us.

As for the two-year extension:
We discovered the LTD users months after acquisition (not at the time of purchase), and instead of cutting off access immediately, we chose to keep those accounts running — even though we had no contract, no revenue, and no legal obligation to do so. That’s not a contradiction; that’s a timeline.

We get that this doesn’t change how you feel. But we’ve never dodged the conversation. We’ve responded to every review — not with “dumb stuff,” but with the actual facts of what happened.

— VPN Secure Team

VPN Secure からの回答

2025年6月3日

We understand your frustration — and we know no technical explanation will feel satisfying when you’ve lost access to something you paid for.

But to clarify: we didn’t just change leadership; we acquired VPN Secure’s assets only (servers, brand, infrastructure) through an asset sale, not a full company takeover. That means we did not inherit the old company’s contracts, legal liabilities, or the funds from your original Lifetime Deal — those stayed with the previous owner, Boost Network Pty Ltd (which still exists but we do not control).

We know this feels unfair, but we’ve been fully transparent from day one, and we continue to answer every review openly — even the harshest ones.

We respect your decision to walk away, but please know we aren’t trying to hide or deceive.

— VPN Secure Team

VPN Secure からの回答

2025年6月2日

We understand why you’re upset — the word “lifetime” carries weight, and you paid expecting that.

But to clarify: when we acquired VPN Secure in 2023, it was an asset-only deal — meaning we did not acquire the contracts, liabilities, or past payments tied to those Lifetime Deals. We weren’t given the money you paid, nor were we legally bound to those terms.

Even so, we chose to keep the LTD accounts active for two more years at our own cost, trying to offer continuity despite not inheriting the obligations.

We know this won’t change your frustration, but we want to be transparent about the situation.

— VPN Secure Team

VPN Secure からの回答

2025年6月1日

We hear you — and we fully acknowledge that from your perspective, this feels like a betrayal.

But here’s the blunt truth: when we acquired VPN Secure in 2023, we did not buy the customer contracts, payments, or obligations — only the infrastructure. We were not legally (or financially) given access to the Lifetime Deal funds you paid, nor were those sales disclosed by the seller (BoostNetwork Pty Ltd).

We chose to keep the LTD accounts running two more years at our own expense, even though we didn’t receive a cent from them — not as a spin, but as an honest attempt to soften the blow while we rebuilt the service.

We understand you may still walk away, and we respect that choice. But we’re here, answering every comment — not hiding, not ghosting — because even when trust is broken, we believe in staying accountable.

— VPN Secure Team

VPN Secure からの回答

2025年5月31日

Thanks for laying that out — we understand why this looks suspicious from the outside.

Here’s the truth: yes, we inherited the user database (after purchase), but that database didn’t include any purchase records, contract details, or payment history for Lifetime Deals.

Why? Because those were sold externally (mainly via StackSocial) and never reported by BoostNetwork Pty Ltd, the prior owner, during the audit. What we acquired were the technical assets — not the financial records or customer payment history.

So while we saw logins, we had no way to distinguish who was a Lifetime Deal user versus an expired or trial account — until people began contacting support.

We know you may not believe this, but we’re being upfront, even when it makes us unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月31日

Thank you for sharing your feelings — we understand you don’t want a reply, but we want to be clear for anyone else reading this.

✅ We did not purchase VPN Secure as a full company takeover. It was an asset-only acquisition — meaning we inherited the technology, but no contracts, no legal obligations, and no revenue from Lifetime Deals sold years ago by BoostNetwork Pty Ltd (which still exists separately).

Despite that, we kept Lifetime accounts running for two additional years entirely at our own cost — not because we had to, but because we wanted to give people time, even without receiving a cent from those old sales.

We know many customers, like you, are walking away — and we fully respect that choice.

We wish you the best with your new provider.

— VPN Secure Team