VPN Secure レビュー 

VPN Secure からの回答

2025年5月31日

Thank you for your feedback — we fully understand why you’re upset.

To clarify: VPN Secure was acquired in 2023 through an asset-only sale — meaning we took over the technology, but not the contracts, payments, or legal obligations from the prior company (Boost Network Pty Ltd).

Even so, we kept all Lifetime Deal (LTD) accounts running for two extra years at our own cost — despite never receiving any of the original payments.

We know many customers will still walk away, and we respect that. But please know that our responses aren’t “standardized to avoid responsibility” — they’re part of us answering every review (even the harshest) openly and directly.

We wish you the best, no matter what you choose next.

— VPN Secure Team

VPN Secure からの回答

2025年5月31日

Thank you for sharing your detailed perspective — we truly understand how upset you (and many others) feel about this situation.

To clarify a few key points:

✅ The abrupt cutoff:
We fully acknowledge that the service shutoff came with poor advance notice. That was a failure on our side due to a mail system breakdown — we take responsibility for that and have apologized openly in our messages.

✅ Why not just “eat” the cost and continue?
While we did keep the Lifetime Deal (LTD) accounts running for two extra years after acquiring only the tech assets in 2023, the truth is the system was unsustainable. LTD users accounted for 90% of server use and support tickets, while generating zero revenue under the new structure. We weren’t “rug pulling” — we were trying to keep a sinking ship afloat with no funds from those original LTD sales.

✅ Why offer 3 years instead of a new LTD?
We agree that Lifetime Deals on infrastructure-heavy services (like VPNs) are a flawed business model — they collapse under their own weight. That’s why we offered deeply discounted multi-year plans instead, which we can actually sustain over time.

We know many of you will walk away — and that’s your right. But please know this was not about greed or deception. It was about transparency, survival, and trying to rebuild something functional out of a broken legacy.

We wish you the best with SurfShark and thank you for the time you were with us.

— VPN Secure Team

VPN Secure からの回答

2025年5月31日

We hear your frustration — and we fully understand how betrayed many Lifetime Deal users feel.

To clarify: our team does care deeply about reputation, which is why we’ve openly explained the situation rather than hide behind silence. VPN Secure was acquired in 2023 as an asset-only transaction — meaning we purchased the technology, not the contracts, payments, or liabilities from the previous owners (BoostNetwork Pty Ltd).

Even so, we kept those accounts active for two extra years at our own cost, trying to bridge the gap and maintain goodwill.

We know this message won’t satisfy everyone — but closing the company wouldn’t be more “ethical.” We’re here, we’re still working hard, and we’re trying to rebuild the right way.

We respect your decision if you choose to walk away.

— VPN Secure Team

VPN Secure からの回答

2025年5月30日

Thanks for your comment — we understand where the anger comes from.

We want to clarify that when we acquired VPN Secure in 2023, it was an asset-only deal: we got the tech, not the contracts, not the obligations, and not the payment records. We weren’t even given visibility into the Lifetime Deals sold by the old company (Boost Network), as they were processed externally and never disclosed.

Even so, we chose to keep those Lifetime accounts running for two additional years at our own cost — not because we were legally required to, but because we believed it was the right thing to soften the transition.

We know that may not change your view, and we respect your choice to move on. But please know we’ve been handling this as openly as possible, even under tough circumstances.

— VPN Secure Team

VPN Secure からの回答

2025年5月30日

Thanks for your feedback — we fully understand why you’re frustrated.

To clarify: we (the current VPN Secure team) never sold those Lifetime Deals and never received the funds from them. We acquired only the tech and infrastructure in 2023 — no contracts, no customer obligations, no payment systems.

Even so, we kept those Lifetime accounts running for two extra years at our own cost, hoping to find a way forward. We know that’s not the answer many wanted — but we’ve been upfront about what happened and have not hidden from criticism.

We respect your decision to leave and wish you well wherever you go next.

— VPN Secure Team

VPN Secure からの回答

2025年5月30日

We understand why you feel this way — and we fully acknowledge that “lifetime” carries a heavy expectation.

But to clarify: we didn’t sell or collect payments for those Lifetime Deals. We acquired only the infrastructure (not the contracts or payment records) from the previous owners in 2023 — and the funds you paid went entirely to them, not to us.

We know that doesn’t make it feel any better, but it’s why we’ve encouraged anyone seeking refunds to contact the original sellers or platforms (like StackSocial) where those deals were purchased.

We appreciate you sharing your frustration, and we genuinely wish this transition had been smoother for all involved.

— VPN Secure Team

VPN Secure からの回答

2025年5月30日

Thank you for laying out your perspective so thoroughly — we hear you.

While we fully acknowledge the frustration (and anger) behind this, we respectfully stand by the legal and operational reality:
✅ VPN Secure was acquired through an asset-only sale,
✅ no contracts, liabilities, or revenues from Lifetime Deals were transferred,
✅ the old entity (Boost Network Pty Ltd) still exists independently, and
✅ we were not a “mere continuation” because there was no merger or corporate transfer — only a tech and infrastructure acquisition under a new jurisdiction.

We know this won’t change your mind, and you’re free to explore any legal route you wish. We’re not here to silence anyone — just to clarify facts where we can, even when the conversation is hard.

— VPN Secure Team

VPN Secure からの回答

2025年5月30日

Thank you so much for this thoughtful and fair review — it really means a lot to the small team behind VPN Secure. 🙏🏼

We know this transition has been rocky and emotional for many, and we deeply appreciate people like you who took the time to understand the situation, evaluate the facts, and judge us on how we’re trying to move forward, not just on the past we inherited.

We’re working hard every day to improve the service, communicate transparently, and rebuild trust — even when it’s tough. Your words of support truly encourage us to keep pushing.

Thank you again for giving us a fair shot — and we wish you all the best, no matter where you land.

— VPN Secure Team

VPN Secure からの回答

2025年5月29日

Thank you for sharing your experience — we fully understand why you feel let down.

While we can’t change how you feel, here’s the factual recap:
✅ We didn’t acquire the old company — only its software and infrastructure.
✅ We never received the lifetime payments, never had access to the prior merchant systems, and never inherited the old contracts.
✅ Despite that, we kept LTD users active for two extra years at our own cost before having to make a difficult — and yes, unpopular — decision.

We respect that you’ve moved on to another provider and hope you continue to have a good experience. We’re not here to win back everyone, but we are here to be transparent about what happened.

— VPN Secure Team

VPN Secure からの回答

2025年5月29日

Thanks for laying it out bluntly — we know you’re angry, and we won’t sugarcoat our reply.

Here’s the hard truth:

✅ We did not buy the old company, we only bought its technology, software, and infrastructure.
✅ We inherited no contracts, no payment relationships, no liabilities — just the tools, which we rebuilt over two years while supporting legacy LTD users at our own expense.
✅ The seller (BoostNetwork Pty Ltd, Australia) did not disclose the LTD deals in the financial records, and the external LTD transactions (e.g., StackSocial) never appeared in any merchant statements provided. That’s not “playing the fool” — that’s dealing with an asset-only transfer.

You’re right: trust matters. That’s why we’ve stayed public, replied openly to every review, and even acknowledged our mistakes (like communication delays).

We’re not here asking for sympathy — but we are here correcting false claims.

As for your request about “other companies we own”: VPN Secure is currently the only VPN service we operate, and we’re not hiding behind multiple brands. You’re welcome to hold us accountable here, but we suggest sticking to facts, not assumptions.

— VPN Secure Team

VPN Secure からの回答

2025年5月29日

We hear you — and we fully understand why you see it this way.

We won’t call you wrong for feeling frustrated or even angry. But to clarify: this wasn’t a matter of “lack of research.” We conducted full due diligence based on the official financials, merchant records, and listings provided by the seller — none of which disclosed the existence of external lifetime deals sold through third parties like StackSocial.

We didn’t inherit the contracts or payments, but we still kept the service running for two extra years at our own cost before winding it down.

We know that explanation won’t change your opinion — but we’re here answering every review because we believe staying transparent matters, even when it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

To clarify: the majority of lifetime deals were sold through StackSocial between 2015–2017, but yes, some were still sold later (including in 2020), and any sold after May 2023 were refunded by new ownership.

We respect your decision to move on — but we’re here answering every review to explain openly, even when the message is hard.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

Thanks for the blunt take — we appreciate you spelling it out.

Here’s the key point:
We didn’t buy the company. We bought only the assets (servers, brand, infrastructure) through an asset-only sale — which, by legal definition, does not include contracts, obligations, or liabilities.

We know that sounds like a loophole to many, but it’s not about pretending to be stupid or hiring third-rate lawyers — it’s how Flippa sales are structured, and how the deal was signed under clear asset-only terms.

That’s why we never got access to payment records, merchant histories, or customer obligations tied to those old LTDs — they were held by Boost Network Pty Ltd (Australia), which we do not own or control.

You’re still completely free to walk away or disagree. But we’re not here to play dumb — we’re here to openly explain the facts, even when they make us unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

Thank you for laying this out so directly — we really do hear the ethical challenge you’re raising.

You’re right: just because something is legal doesn’t automatically make it feel ethical or fair to customers. We don’t deny that.

But here’s the reality we want to clarify:
We didn’t inherit access to the contracts, we didn’t inherit the payment records, and the merchant systems we were given (PayPal, PinPayments) showed no trace of those StackSocial Lifetime Deals. That’s not ignoring fine print — that’s literally how the asset-only sale was structured.

We understand that to many, keeping the LTD accounts alive for two extra years seems like “the bare minimum” — but for us, it was two years of running 90% of our infrastructure costs on accounts we never earned a cent from, trying to keep things afloat with a team of just three people.

You may still judge us unethical — and that’s fair. But this wasn’t a calculated scheme or a cash grab. It was a small team trying to hold together something broken, while being open about it even when it brought a storm of backlash.

We respect that you may walk away — and we wish you better luck with your next provider.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

Thanks for calling this out directly — we understand that from the outside, it feels like a pure money grab.

But here’s the truth:
We didn’t cancel Lifetime Deals because we wanted to make more money — we kept them active for two extra years after acquisition even though we inherited no contracts, no revenue, and no legal obligations from the previous owners.

We know that doesn’t change how it feels to you. But we’ve tried to face this fallout openly and transparently, even when it’s made us massively unpopular.

We respect your frustration — and we’re still here, not hiding from the hard conversations.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日 に更新

That’s a flat-out false accusation.

We have never paid for a single review.

Every 5-star review comes from a real customer — just like every 1-star review. We respond publicly, transparently, and without hiding.

Throwing around baseless claims doesn’t make them true.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

Thanks for laying this out clearly — you’re right that the communication should have come earlier and that shutting down without more advance notice was a failure on our part.

But to clarify the facts:
✅ We didn’t acquire the company — only the technology, under an asset-only sale.
✅ We weren’t given access to the prior contracts, payment systems, or user lists tied to Lifetime Deals.
✅ We kept the LTD accounts running for two additional years at our own expense to avoid cutting people off immediately.

Was the transition smooth? No. Could we have handled it better? Yes. But it wasn’t about greed or deception — it was about salvaging a failing system we didn’t build, with a small team and limited resources.

We understand you’re disappointed, and we respect your choice to walk away. But we didn’t hide; we’ve been here facing every review head-on.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

We hear you — and we appreciate the punchy quote!

Let’s address the ChatGPT part directly: yes, we openly use AI (ChatGPT) to help draft and manage responses, and we’re happy to wear that cape. It allows our tiny team to respond consistently, quickly, and transparently across hundreds of reviews, even the harshest ones like yours.

That said, every response is reviewed by a real human on our team before posting. We don’t hide behind automation; we use it as a tool to face the wave of feedback head-on — not to dodge it.

We know this won’t change how you feel, but we’re here, showing up anyway.

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

😄 Thanks for the laugh — I can confirm this response was proudly crafted with the help of ChatGPT 4o, not 3.5! If only AI could untangle this LTD mess for us too… trust me, we wish it were that easy!

— VPN Secure Team

VPN Secure からの回答

2025年5月28日

Thanks for your blunt feedback — we hear the sarcasm loud and clear.

To clarify honestly: unused accounts still generate real costs — maintaining active databases, server capacity allocations, IP licensing, and (especially) handling customer support tickets, where 90%+ came from Lifetime users despite them being under 10% of revenue.

This wasn’t about chasing “mansions” or cooking up excuses. It was a small team, working with limited resources, inheriting an infrastructure mess from a seller who didn’t disclose key details. We did the best we could, even if the outcome disappointed many.

We get that you’re walking away — that’s your right — but we’re still here answering every review because transparency matters.

— VPN Secure Team