VPN Secure レビュー 

VPN Secure からの回答

2025年5月24日 に更新

Oh wow — you caught us! 🎭

Yes 😱 we use tools like ChatGPT to help draft responses. Imagine that: a small 3-person team with thousands of reviews, trying to communicate clearly, transparently, and consistently — using technology to assist, not to replace, human oversight. Scandalous, right?

Let’s break it down:
✅ Every reply is reviewed by a human.
✅ Every decision is made by a human.
✅ Every backlash is faced by a human (hi, it’s us — we’re here, reading these!).
✅ Every tough, unpopular explanation we’ve given? Still our explanation, whether or not it was drafted with AI assistance.

You know what’s funny? It’s 2025, and companies using AI to handle workload spikes is the norm — not a sinister plot. But hey, if using tech tools to stay on top of 600+ reviews makes us the cartoon villains in this saga, then sure, we’ll wear the cape. 🦹‍♂️

As for the real issue — the Lifetime Deal shutdown — we’ve been transparent (painfully so), and yes, we knew the fallout would be rough. But no, we’re not scammers. No, we’re not hiding behind bots. And no, we’re not ghosting anyone: we’ve shown up, replied, explained, and taken the hits directly — even when it stings.

So thanks for the flair and humor in your comment; honestly, we appreciate it. And hey, we’re right here — whether we reply with help from AI or just by drinking six coffees in a row and typing until midnight. ☕

— VPN Secure Team (yep, still real people)

VPN Secure からの回答

2025年5月24日

Thank you for sharing your thoughts — we know many Lifetime users are upset.

The reality is: when we acquired the infrastructure in 2023, we didn’t inherit the old company’s contracts, liabilities, or funds. Even so, we kept Lifetime accounts active for two more years at our own cost, trying to offer continuity.

We understand if that doesn’t feel like enough, but we’re being open about the situation — even if it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月25日 に更新

Updated Answer: ⬇️

Thank you, Christopher — we hear you. We know legal explanations don’t erase the frustration, and we respect your right to hold a strong opinion. We’ll keep showing up to answer openly, even when it’s unpopular. — VPN Secure Team

Original Answer: ⬇️

Thank you for your feedback — we understand this situation has left many Lifetime users frustrated and angry.

While we didn’t inherit contracts or funds when acquiring the infrastructure in 2023, we acknowledge that doesn’t lessen how this feels on your side. We’re here, answering openly — even knowing it won’t satisfy everyone — because we believe transparency matters, even when it’s hard.

— VPN Secure Team

VPN Secure からの回答

2025年5月24日

Thanks for your feedback — we understand why many Lifetime users feel this way.

To clarify: when we acquired the infrastructure in 2023, it was an asset-only deal — no contracts, no payments, no liabilities from the old company were included. Despite that, we kept Lifetime accounts running for two additional years at our own cost before needing to phase them out.

We know that doesn’t change your frustration, but we are being upfront about what happened — even when it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

Thanks for your message — we understand why it feels like a scam, and we know no explanation will undo the frustration.

To clarify, the original Lifetime subscriptions were sold by a different company. When we acquired the infrastructure only in 2023 (not the contracts, payment systems, or legal obligations), we weren’t even made aware of those deals. Still, we chose to keep Lifetime accounts active for two more years — at our own cost — before eventually winding them down.

That might not meet your definition of “lifetime,” and we respect your decision to walk away. But we’re not hiding or pretending this didn’t happen — we’re answering every comment, and owning the mess, even when it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

Thanks for such a well-written and honest review — even if it’s critical, it’s fair.

You're absolutely right that showing up and repeating "we know we messed up" isn't enough. We’ve never expected that to win back trust on its own, but it still felt more honest than disappearing or pretending nothing happened.

As for the contradictions you pointed out — we get it. Saying "we didn't buy the liabilities" and "we weren't told about them" can sound like deflection. But both are true: this was an asset-only acquisition (no contracts, no payment records, no customer obligations), and those lifetime deals simply weren’t disclosed. No Stripe, no PayPal data, no way to verify individual LTDs were even valid — and no legal ability to chargeback the seller after the fact.

None of that excuses the way this unfolded. We should have communicated sooner. We should have handled the shutdown with more clarity. And yeah, the offer may feel like a weak consolation — but we genuinely didn’t want to shut everyone out without some path forward.

You’re right to be skeptical. And we accept the criticism. Thank you for calling it out directly.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

We understand why this feels like a scam — and we take full responsibility for how badly the situation was communicated.

When we acquired VPN Secure in 2023, it was through an asset-only sale. That means we received the infrastructure and brand, but not the contracts, payments, or legal obligations tied to the Lifetime Deals — and none of that was disclosed to us in the process.

Still, we chose to keep those accounts running for two extra years at our own cost. That doesn’t make it right in everyone’s eyes, but we didn’t disappear or pretend it didn’t happen. We’re here, answering every concern — because transparency matters.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

We understand why this feels like a breach of trust — especially for those who paid for Lifetime access and expected it to last.

The truth is: we didn’t buy the company — we bought only its infrastructure and branding through an asset-only sale. There were no contracts, payment data, or disclosure of Lifetime Deals included in what we received. Still, we chose to keep those accounts active for two additional years at our own cost — not to “scam” anyone, but to avoid cutting users off immediately.

We respect your decision to move on, and we’re continuing to show up and answer every message — even when it’s critical.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

We hear your frustration, and we understand why this feels unfair.

To clarify: we didn’t “inherit” any active monthly subscriptions either — all paying users had to cancel with the old company (BoostNetwork Pty Ltd) and re-subscribe through our new merchant account under InfiniteQuant Ltd. We received no customer contracts, no payment data, and no legal obligations in the sale — only the infrastructure.

Still, we kept Lifetime accounts running for two more years, entirely at our own cost, hoping to offer some continuity. That may not change your view, but it’s the full picture — and we’re here to be transparent about it.

— VPN Secure Team

VPN Secure からの回答

2025年5月23日

We understand — and you’re absolutely right that removing Lifetime agreements feels like a betrayal.

The truth is: we didn’t receive those agreements when we acquired the infrastructure. No contracts, no payment records, and none of the funds from those deals were transferred to us. Still, we kept those accounts active for two more years at our own cost — not because we had to, but because it felt like the right thing to do.

We know that doesn’t undo the frustration. But we’re not hiding, and we’re not ignoring feedback — even when it’s critical.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

Thanks for your feedback — we’re sorry the experience left such a bad impression.

We know the Lifetime shutdown has been frustrating for many, and while the situation was more complex behind the scenes, that doesn’t change how it felt to you. If you’d like to share more specifics, we’re here and open to hearing them — even the harsh ones.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日 に更新

Thanks for your detailed message — we understand why this came across as careless and frustrating.

You're right to point out the inconsistency: the Terms of Service should have been updated the moment Lifetime access ended, and the website payment options definitely should be more transparent. That’s on us, and we’ve already begun correcting both.

About payment, I confirm we only accept PayPal & Crypto, here in The Bahamas it's not easy to get full fledge payment service such as Stripe, but we're working on it...

We know trust isn’t earned through discounts — it’s earned through consistency and respect. We haven’t met that bar for everyone, especially Lifetime users, and we regret how it played out. But we’re still here, improving the service, cleaning up the mess, and facing the criticism directly.

Appreciate you calling this out — even if it stings.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We understand your frustration, and we’re not here to deflect.

This was a tough decision, and not one made lightly. We acquired VPN Secure through an asset-only deal — without any contracts, customer payment data, or legal obligations. Still, we kept Lifetime accounts active for two more years, fully at our own expense.

We know that explanation won’t change how it feels. But we’re continuing to respond, openly and respectfully, because users deserve answers — even when they’re upset.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We hear you — and we understand why this feels unacceptable.

To clarify, when we acquired VPN Secure in 2023, it was an asset-only deal. We didn’t receive customer contracts, payment data, or funds from any of the Lifetime subscriptions. Despite that, we chose to keep those accounts active for two additional years at our own cost.

We know that doesn’t change how this feels. But we’ve responded to every message, taken full responsibility for our communication gaps, and continue to show up — not to sell, but to be transparent, even when it hurts.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We understand why this feels like theft — especially when the deal was labeled “lifetime.”

But to clarify: when we acquired VPN Secure in 2023, it was an asset-only purchase. We did not receive contracts, payment records, or legal rights to the old company’s customer agreements. Despite that, we kept Lifetime accounts active for two additional years at our own expense.

We know that explanation won’t satisfy everyone, but we’re not ignoring the backlash — we’re here to respond honestly, even if it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We understand why many Lifetime users feel this way, and we won’t try to dismiss your frustration.

When we acquired VPN Secure in 2023, it was through an asset-only deal — meaning no contracts, no payment data, and no legal obligation to previous deals. Despite that, we kept those accounts active for two additional years at our own expense.

That doesn’t erase the disappointment — but we’re not hiding from it either. We’re here, still answering, because we believe transparency is better than silence.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We hear you — and we understand why it feels like a betrayal.

What happened was the result of an asset-only acquisition in 2023. We didn’t receive legal contracts, payment records, or funds from previous Lifetime Deals. Still, we kept those accounts running for two extra years at our own cost, rather than shut them down immediately.

That doesn’t excuse the disruption or the frustration it caused. We’ve done our best to explain the situation openly, even if the outcome isn’t what anyone wanted.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We understand your frustration — and you’re absolutely right that this feels like a betrayal.

But to clarify: when we acquired VPN Secure in 2023, it was through an asset-only sale. That means we did not inherit the original company entity, contracts, or customer payments. We received the infrastructure, the brand, and a user base with no revenue tied to it.

Still, we chose to keep Lifetime accounts active for two additional years, entirely at our expense, while rebuilding broken systems and trying to stabilize the service. That may not feel like enough — and we accept that.

We’re not here to silence criticism or dodge accountability. We’re here, responding transparently, even when we know the answer isn’t what people want to hear.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We understand why this feels unacceptable — and we agree that communication should have come much earlier.

To clarify: when we acquired VPN Secure in 2023, it was through an asset-only sale. That means we didn’t receive contracts, payment records, or legal obligations from the original company — only the infrastructure and brand. Still, we chose to keep Lifetime accounts active for two extra years at our own cost, even without receiving a cent from those deals.

We know that doesn’t change how this feels on your end, but we’re here, responding to everyone, and owning the decision — not hiding from it.

— VPN Secure Team

VPN Secure からの回答

2025年5月22日

We hear your anger — and we understand why you see it that way.

But just to clarify: when we acquired VPN Secure in 2023, we didn’t receive a cent from the Lifetime Deals, nor the legal contracts tied to them. What we did receive was a broken infrastructure and thousands of unpaid accounts we chose to keep running, at our own cost, for two extra years.

That may not change your view — and we respect your decision to move on. But this wasn’t a money grab. It was a messy, painful attempt to keep the service alive. And we’re not hiding from the backlash, even if it hurts.

— VPN Secure Team