VPN Secure レビュー 

VPN Secure からの回答

2025年5月22日

Thanks for the blunt feedback — that’s something we take seriously.

If the app or connection isn’t working at all, that’s not acceptable. We’d really appreciate the chance to help troubleshoot or at least understand what went wrong. You can reach our support team anytime at support@vpnsecure.me.

Regardless of the recent controversy, your service should work — period. If it didn’t, we owe you better.

— VPN Secure Team

VPN Secure からの回答

2025年5月21日

Thanks for sharing your honest thoughts — we understand why this came across as careless and unprofessional.

To clarify one part: we did offer a two-year grace period. From the moment we acquired the infrastructure in 2023, we kept all Lifetime accounts active without interruption or payment. That access continued until April 2025 — entirely at our own cost — even though those subscriptions were not disclosed, not transferred to us legally, and we never received revenue from them.

You’re right that we should have communicated earlier and more clearly. Our initial silence created confusion, and by the time we sent out notices, delivery rates were already unreliable due to the age and state of the email list. That’s a failure we own.

We hear you loud and clear: trust is earned, not claimed. And in this case, we didn’t earn it with how this transition was handled.

— VPN Secure Team

VPN Secure からの回答

2025年5月27日 に更新

Updated Answer: ⬇️

We’ll just clarify one thing here, Tyler:

We don’t hate free market capitalism — we’re living the harsh side of it. We inherited only the technical assets, none of the cash or contractual liabilities, and we’ve been transparent about that from the start.

If we were here to make a “quick buck,” we would have shut the whole thing down quietly. Instead, we stayed, answered every angry review (including yours), and tried to keep things afloat with limited resources.

We get that you won’t believe us — that’s your right. But no matter what, we’re still showing up, even for the harshest feedback.

— VPN Secure Team

Original Answer: ⬇️

Thank you for taking the time to write such a detailed and passionate account — even though it’s deeply critical, we read every word.

We won’t try to refute every point — clearly, trust has already been broken, and nothing we say here will reverse that. But we do want to make one thing clear:

VPN Secure was not purchased as a company — it was acquired via a stripped-down, asset-only transaction. That means: no contracts, no payment records, no user revenue from LTDs, and no continuity of the original business entity. What was transferred were technical assets — not legal obligations. That’s not “venture capitalism.” It’s an unfortunate legal and operational distinction that affects many distressed sales in the tech world.

Still, we chose to keep LTD accounts running for 2 more years at our own cost, because even though we weren’t obligated, we felt the right thing was to give users continued access while we figured things out. We also sent multiple messages, but due to a 20%+ bounce rate and delivery throttling (yes, you’re right — transactional vs mass delivery is very different), many simply never reached inboxes. We’ve acknowledged that failure many times now, including in the May 17th email you referenced.

You are absolutely within your rights to pursue action, warn others, or walk away. We haven’t hidden, deleted reviews, or disabled our Trustpilot page — we’ve shown up and responded, even when it hurts.

Not everyone will accept our explanation. That’s fair. But we hope you find a provider that better meets your expectations, and we sincerely regret that this was your experience with us.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

Thanks for your message — we understand that, for many Lifetime users, trust has been broken beyond repair.

We’ve explained the situation openly, but we also know that explanations don’t undo the outcome. We respect your choice to go elsewhere and appreciate that you took the time to speak up.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日 に更新

Thanks for the honest feedback — and for giving VPN Secure a try, even if the experience didn’t meet your expectations.

We hear you: the loss of your Lifetime account feels like a broken promise, and we accept that many users won’t give us another chance. The OpenVPN router limitations are also something we’ve been working to improve — but we understand that’s too little, too late for many former LTD users.

Whatever you choose going forward, we hope you find a provider that delivers what you need — and earns your trust.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

Thank you for the detailed feedback — we can’t deny how strongly you feel, and we won’t try to dismiss that.

You’re absolutely right that the term “lifetime” carried weight, and many users feel that trust was broken. We’ve never pretended this would sit well — and we’re not claiming to be the “good guys.” We’ve explained what happened not to seek sympathy, but to provide the facts:

We purchased the infrastructure and brand in an asset-only deal — not the company entity, and not the contracts or payment records. No LTD customer data or funds were included, and we legally didn’t assume the liabilities. Still, we chose to keep those accounts running for two more years at our expense — not to delay backlash, but to avoid immediate disruption while we tried to rebuild the service.

We understand that from your side, it may look like a calculated betrayal. We can only say that wasn’t the intent — and we haven’t hidden from the fallout. We’ve responded to every single message, email, and review, knowing full well that most wouldn’t accept our explanation.

You’re free to walk away — and if we’ve lost your trust, we accept that. But this wasn’t a scam, and it wasn’t done lightly. It was a messy, difficult decision made by a very small team trying to save a product — not exploit its users.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

Thanks for sharing your experience — we understand your frustration.

You're right that things seemed to go dark, and that was a mistake on our part. When we bought the assets of VPN Secure in 2023 (not the full company), we didn’t receive any customer contracts, payment records, or liability details — including Lifetime Deals. Still, we chose to keep those accounts active for two more years, fully at our own cost.

The Flippa listing did show revenue, but it was based on monthly subscribers — not Lifetime users. We didn’t receive a single cent from any LTD purchase, and we weren’t legally given the rights or responsibilities for those past deals. That’s not gaslighting — that’s just what happened.

We respect your choice to move on, and we’re sorry it ended this way.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

We hear you — and yeah, that timing definitely didn’t help.

We sent the follow-up not to sell, but because many users never received the original notice, and we didn’t want anyone to be left wondering what happened.

We know the optics of this are rough, and the offer’s not for everyone. But it wasn’t about “getting people back” — it was about giving clarity and at least some path forward, even if most won’t take it.

Still, we get why it rubbed you the wrong way. Thanks for calling it out.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

Thanks for your message — and we understand why this feels like a breach of trust.

The reality is: this wasn’t a full company purchase. It was an asset-only acquisition — meaning we bought the infrastructure, but not the legal entity, contracts, or payment records. That’s not an excuse, it’s a legal distinction that shaped what we were actually responsible for.

Even so, we kept all Lifetime accounts active for two more years at our own cost, because we knew how bad it would feel to just pull the plug.

We respect your position — and the frustration behind it. We're not here to convince you otherwise, just to clarify what happened and continue answering users openly.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

Thanks for your honest feedback — and we understand why the experience left a bad taste.

You’re right: the initial communication should have come sooner. We attempted to notify users via email, but given the age of the list and a 20%+ bounce rate, many didn’t receive the message — and we take responsibility for that.

As for the service quality, we hear you. It wasn’t optimized for streaming, and we’ve been working on major infrastructure changes — but we know that doesn’t help if trust is already broken.

We respect your decision to move on, and we appreciate you giving VPN Secure a try — even if it ended this way.

— VPN Secure Team

VPN Secure からの回答

2025年5月20日

We hear your frustration — and we understand why this feels dishonest from the outside.

But we didn’t pretend. The Lifetime subscriptions were not disclosed during the sale, and no contracts, payment history, or revenue were transferred to us. It was an asset-only acquisition — not a company takeover — which left us with the infrastructure, not the obligations.

Even so, we kept those accounts running for two more years at our own cost. That might not change your opinion, but we’re not hiding. Just explaining what actually happened — clearly and publicly.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

We understand why this feels infuriating — especially when the term “lifetime” carries weight.

But we didn’t “cancel because we didn’t know.” We inherited a service through an asset-only deal, without access to contracts, payment records, or even the legal entity that sold those Lifetime subscriptions. That doesn’t mean you have to like it — but it does mean we didn’t have the option to “honor” what we never received.

Still, we kept those accounts active for two more years at our own cost. Not because we had to — because we knew this would sting, and we tried to soften the blow. It clearly wasn’t enough, but we’re still here, owning it.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

Thanks for the detailed (and honestly, pretty entertaining) write-up — we hear you.

We completely understand why this feels like one of the worst-handled transitions out there. You’re right: many people had already stopped using the service years ago, and bringing it back into their inbox with bad news wasn't exactly a winning strategy.

The intent behind the email wasn’t to dig the hole deeper — just to finally explain what happened and give former users a clear heads-up. But we get that, for many, it just reopened old frustrations.

We’ve learned plenty from this — too late for you, perhaps, but still valuable. Appreciate you taking the time to share your experience, even if it’s part of the meme now.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

We understand why this feels like a betrayal — and we know no explanation makes it right from your perspective.

When we acquired the infrastructure in 2023, we didn’t receive contracts, payment data, or disclosure about existing Lifetime subscriptions. We weren’t trying to dodge responsibility — we simply didn’t have the legal framework or revenue to continue those accounts indefinitely.

That said, we still kept Lifetime users online for two additional years, entirely at our own cost, before making the difficult call to shut them down.

We know it’s not the outcome you hoped for, and we respect your decision to move on.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

Thanks for the thoughtful feedback — we understand your frustration, and you're right: the shutdown and follow-up could’ve been handled better.

We genuinely didn’t receive records about Lifetime accounts when we acquired the infrastructure, and yes — we should’ve looked deeper, sooner. That delay is on us. When we realized what had happened, we kept those accounts active for two extra years, hoping to avoid a sudden cutoff, but clearly, that still wasn’t enough.

As for the email — it wasn’t meant to insult anyone’s intelligence or fake enthusiasm. We’ve been doing our best to respond to every message, own the mistake, and offer a path forward. We know it hasn’t landed well for many, and we respect your decision to look elsewhere.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

Thanks for sharing your perspective — and we’re sorry this was your experience.

We understand why the shutdown felt like the final straw, especially if you already found the service unreliable before. The intention behind the recent emails wasn’t to blame others or “whine,” but to be honest about what happened — even if it doesn’t change the outcome.

We respect your choice to move on, and we appreciate you giving VPN Secure a try, even if it didn’t live up to expectations.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

Thanks for sharing your experience — even if it’s not what we hoped to read.

We understand the frustration, especially if the service didn’t meet your expectations even before the shutdown. And we hear you on the emails — we sent a second notice after many users said they never saw the first. That wasn’t meant to spam or annoy — just to ensure transparency, even if too late.

We respect your choice to move on, and we appreciate the honest feedback.

— VPN Secure Team

VPN Secure からの回答

2025年5月19日

We hear your anger — and we understand why it feels like lies and blame-shifting.

To clarify: this wasn’t a company acquisition, it was an asset-only sale. No contracts, no payment records, no legal obligations were transferred — just the infrastructure, software, and a database of emails. Still, we kept Lifetime accounts running for two extra years at our own cost.

That’s not an excuse — just the reality of what happened. We know it doesn’t sit right with many users, and we respect that. But we’re not hiding, and we’re not erasing reviews. We’re here to answer — even when it’s tough.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

We understand your frustration — and we want to be clear about what happened.

The original Lifetime contracts were sold by the prior company. When we acquired VPN Secure in 2023, it was through an asset-only deal — we didn’t receive contracts, payment data, or legal obligations tied to those subscriptions.

Even so, we chose to keep Lifetime accounts active for two additional years at our own cost, rather than cut off access immediately.

We know that doesn’t feel fair — and we respect your decision to move on — but we’re not here to hide. We’re here to be transparent, even when it’s unpopular.

— VPN Secure Team

VPN Secure からの回答

2025年5月18日

Thanks for the feedback — and we hear your frustration loud and clear.

The original Lifetime subscriptions were sold years before we acquired the VPN Secure infrastructure, and we didn’t receive customer contracts, payment data, or any of the revenue from those deals. Still, we chose to keep those accounts active for two more years at our own cost.

As for the follow-up email: it wasn’t intended as spam or a sales pitch — it was a final attempt to clarify what happened, especially for users who never saw the original notice.

We understand if you've moved on — but we’re not hiding or ignoring this. We’re here, answering every message, and doing our best to be transparent.

— VPN Secure Team