A variety of filters to narrow the search. Able to contact the owner with questions. I did experience a difficulty as I was searching over a period of time and had not put in our group details. This s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Once I found a property for our travel dates things went well from there Things were set up simply so it was easy to find out info such as deposit cancellation fees etc Payment went well And email... もっと見る
The booking experience has been good except that thew payment was supposed to be taken in two parts, October and March but the entire payment was taken on October 10 in two charges to my VISA accou... もっと見る
No problems, it all went fine. For us, communicating with the host before booking is really important as there are always some questions the info on the site does not answer.
企業情報
Vrbo について
当該企業による記述
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
連絡先
4.1
ほぼ満足
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5 star all the way
5 star all the way. Place is gorgeous, cozy, quiet and our hostess is amazing! This is not a party house. It’s stress releasing forest living with day trips and visiting old friends. Damn lucky to find this place and this hostess. Everything we need is in the accommodation.
2026年9月18日
Vrbo からの回答
Hello,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that it offered the peaceful setting you were looking for. It’s also wonderful to know the host made such a positive impression and that the accommodation had everything you needed.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Barbara,
Thank you for your feedback. We’re glad to hear navigation and booking were easy. It’s great to know the process felt smooth and simple.
Thanks,
Vrbo Customer Support Team
Disappointing …
Booking was easy to make but totally misrepresented. Very disappointed in the condition of the house There were safety issues and disgusting conditions To numerous to list After we checked in I received an email that stated they were no longer being listed on VRBO I have sent a list of concerns to both the owner and the lister but don’t expect much as it is not being listed with them any more Don’t think I will be booking with VRBO again One good thing was the view was nice
2026年9月10日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your overall stay experience.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Val,
Thank you for your feedback. We’re glad to hear the process was easy and that the property was a great fit for your needs. It’s wonderful to know your stay worked out so well.
Thanks,
Vrbo Customer Support Team
Paid more than CAD 500 for booking
Paid more than CAD 500 for booking, and booking was cancelled but money was not returned. It was quite disappointing
2026年8月9日
Vrbo からの回答
Hi Azza,
Thank you for sharing your feedback. We understand your concerns about paying more than CAD 500 for a booking that was canceled and not yet receiving the refund. We know how important it is for canceled reservations and refund timelines to be handled clearly and as expected.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Collin,
Thank you for your feedback. We’re glad to hear the property was clean and comfortable and that communication with the host went well. It’s great to know you had a positive stay.
Thanks,
Vrbo Customer Support Team
This motel should not be on Vrbo
The Fauld's motel in Sarnia should not be on Vrbo at all. The owner of this place actually put fake photos on Vrbo of the room. It looked so nice so I booked it. It's fraud! It looks nothing like the photos on Vrbo. The place is disgustingly dirty, dank, smelly and old. There is black mold all over the bathroom and actual rust on the brass lamp base. The carpet is nasty. Cigarette burn holes are in the bed spread. The bed is a brick. The door lock card didn't even work and the lock was broken on the door inside. I paid extra to have a kitchen. OMG it was bad. Anyone could just walk in and likely have. There are people that are renting monthly in adjacent units also. It's super sketchy. People are just walking around outside. I did not feel safe. I went to the office to get a refund and the guy in there barely spoke English and refused the refund until I demanded to speak to the owner whom he then called. They owners fix was to try to show me another room! When I started to list all the things wrong he interrupted me, and was not interested in listening and told me he was busy and had a call to take and actually hung up on me. I did end up getting a partial refund but not the entire amount. This place should not be associated with Vrbo. someone from Vrbo needs to actually book a room online and attempt to actually stay there. I dare you. I paid $392.00 and got refunded $298.30 so I actually paid $93.70 to have a gross experience. I left and ended up staying across the road at a clean place. Thanks Vrbo.
2026年8月10日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns about the property conditions, the listing details, and the refund experience.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
So easy to use with the app.
So easy to use with the app.
Locations, details and communication with the owners were quick and helpful
2026年9月17日
Vrbo からの回答
Hi Lynn,
Thank you for your feedback. We’re glad to hear the app was easy to use and that the property details and communication with the owners were quick and helpful. It’s great to know your experience felt smooth and convenient.
Thanks,
Vrbo Customer Support Team
Super clean and very comfortable!
Unit very clean and bed very comfortable. Easy to find the place and it's located near a little grocery shop, really easy to find what we need to buy for food without having to take the car. Quick reply from the owner when we have questions and he was really kind to let us in earlier than the check-in time required by Vrbo. I recommend this place 100%!!
2026年9月8日
Vrbo からの回答
Hi Delphine,
Thank you for your feedback. We’re glad to hear the property was clean, comfortable, and conveniently located for your stay. It’s also great to know the host was responsive and helpful throughout your trip. We truly appreciate your recommendation.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hello,
Thank you for your feedback. We’re glad to hear your experience was great and that you found the app easy to use. It’s wonderful to know the process felt simple and convenient.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Gerry,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that the location worked well for your plans. It’s wonderful to know you had such a positive experience.
Thanks,
Vrbo Customer Support Team
Reached owner easily
Reached owner easily. Booked with them and site is pretty easy to navigate.
2026年8月25日
Vrbo からの回答
Hi,
Thank you for sharing your experience. We’re glad to hear you were able to reach the owner easily and found the site easy to navigate.
Thanks,
Vrbo Customer Support Team
Vrbo からの回答
Hi Ric,
Thank you for your feedback. We’re glad to hear the booking process went smoothly and that the host was quick to respond. It’s great to know your experience started off well.
Thanks,
Vrbo Customer Support Team
we enjoyed our stay in the cabin
we enjoyed our stay in the cabin. It's a very nice and lovely place.
2026年9月7日
Vrbo からの回答
Hi Paul,
Thank you for your feedback. We’re glad to hear the cabin was a great fit for your stay and that you enjoyed your time there. It’s wonderful to know you found it to be such a lovely place.
Thanks,
Vrbo Customer Support Team
Justin was very responsive to any…
Justin was very responsive to any questions we had.
Our place was extremely neat and cleanly.
2026年9月10日
Vrbo からの回答
Hi James,
Thank you for your feedback. We’re glad to hear the host was responsive to your questions and that the property was neat and clean for your stay. It’s great to know you had a positive experience.
Thanks,
Vrbo Customer Support Team
Practical, economical, safe and quiet
The unit was exactly as pictured, cosy, clean, simple. Everything worked, no issues. We did have an obstacle at the beginning but Host and VRBO were readily accessible and helpful. It is cosy so not for large group. Parking was very good. Area was safe and quieter than expected given its proximity to Crowchild.
2026年9月6日
Vrbo からの回答
Hello,
Thank you for your feedback. We’re glad to hear the property matched the listing and that both the host and Vrbo were helpful when support was needed at the start of your stay. It’s also great to know the unit, parking, and location worked well for your trip.
Thanks,
Vrbo Customer Support Team
Ease and prompt response when questions…
Ease and prompt response when questions arose, AND we even asked to change dates and received a prompt reply there as well!
2026年9月11日
Vrbo からの回答
Hi Colleen,
Thank you for your feedback. We’re glad to hear you received prompt support when questions came up and that your date change request was handled quickly as well. It’s great to know the process felt easy and responsive.
Thanks,
Vrbo Customer Support Team
Fake listing and useless customer service
booked a property through Vrbo, but I was scammed—the house turned out to be completely fake. When I contacted customer service for assistance, they offered zero help and just kept talking in circles with empty words. In the end, they takes no responsibility and simply told me to file a dispute/chargeback through my bank to recover my money. Absolutely terrible service and zero protection for customers. Avoid this platform
2026年9月5日
Vrbo からの回答
Hi,
Thank you for sharing your feedback. We understand your concerns about the property listing and the support you received when trying to resolve this.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Booking was easybut finding a suitable…
Booking was easybut finding a suitable place was a little more difficult.
2026年8月28日
Vrbo からの回答
Hi Warren,
Thank you for sharing your feedback. We’re glad to hear booking was easy. We understand your concerns about finding a suitable place during your search.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Great place with a beautiful view
Great place with a beautiful view, very clean and organized. Host was super friendly and helpful. Wish we could have stayed longer. We will definitely be going back.
2026年8月29日
Vrbo からの回答
Hi Ken,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that you enjoyed the beautiful view, cleanliness, and organization. It’s also wonderful to know the host was friendly and helpful, and that you’d be happy to return.
Thanks,
Vrbo Customer Support Team
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