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Vrbo レビュー 

245
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

A variety of filters to narrow the search. Able to contact the owner with questions. I did experience a difficulty as I was searching over a period of time and had not put in our group details. This s... もっと見る

5つ星のうち5の評価

Once I found a property for our travel dates things went well from there Things were set up simply so it was easy to find out info such as deposit cancellation fees etc Payment went well And email... もっと見る

5つ星のうち4の評価

The booking experience has been good except that thew payment was supposed to be taken in two parts, October and March but the entire payment was taken on October 10 in two charges to my VISA accou... もっと見る

5つ星のうち4の評価

No problems, it all went fine. For us, communicating with the host before booking is really important as there are always some questions the info on the site does not answer.

企業情報

  1. 貸し別荘
  2. ・
  3. ツアー オペレーター
  4. バケーション ホーム レンタル代理店
  5. 旅行情報収集サイト

Vrbo について

当該企業による記述

Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.

Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.

What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.

Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:

* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together

That focus is what makes Vrbo different. Unlike platforms that mix shared and private stays, Vrbo is centered on entire homes only. For families and groups, that can mean more privacy, fewer compromises, and more time together.

How does Vrbo work?
Booking on Vrbo is simple:

1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip

Vrbo makes booking feel straightforward, so travelers can spend less time second-guessing and more time looking forward to the trip.

Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:

* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations

Vrbo also highlights homes with a strong track record of great stays, giving travelers more confidence in the vacation rental they choose and fewer surprises when they arrive.

Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.

Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:

* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more

The more you stay, the more you save*.

*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.

連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

245件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(245)

過去12か月のレビュー数: 238件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

place was just as advertised

place was just as advertised, no surprises and we loved it

2026年9月4日
Vrbo ロゴ

Vrbo からの回答

Hi Blake,

Thank you for your feedback. We’re glad to hear the property matched the listing and that your stay met expectations. It’s wonderful to know you loved it.

Thanks,
Vrbo Customer Support Team

5つ星のうち4の評価

It took a couple tries but we finally…

It took a couple tries but we finally connected with the host!! We are very happy to be booked and excited for our stay

2026年9月1日
Vrbo ロゴ

Vrbo からの回答

Hi,

Thank you for sharing your experience. We’re glad to hear you were able to connect with the host and that you’re excited for your stay.

Thanks,
Vrbo Customer Support Team

5つ星のうち1の評価

Not pleased with false claim.

The advertisement for the booking claimed my credit card would not be charged until closer to my trip. However, my credit card was charged immediately. I was not happy about that, but I wanted to confirm the stay that I booked.

2026年8月28日
Vrbo ロゴ

Vrbo からの回答

Hi Dennis,

Thanks for your feedback. You shared that the booking said your card would be charged closer to your trip, but it was charged right away. We appreciate you pointing this out.

Please contact us through our Help Center at vrbo.com/en-ca/helpcenter, so our team can review this further.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Always an easy process & fast…

Always an easy process & fast communication. Great information about the property

2026年9月17日
Vrbo ロゴ

Vrbo からの回答

Hi Maureen,

Thank you for your feedback. We’re glad to hear the process was easy, communication was fast, and the property information was helpful. It’s great to know you had another smooth experience.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Cute cabin

The cabin was adorable! One note to bring your own coffee grounds, but otherwise very stocked kitchen for cooking supplies. The host was very communicative and helpful.

2026年9月12日
Vrbo ロゴ

Vrbo からの回答

Hello,

Thank you for sharing your feedback. We’re glad to hear the cabin was a great fit for your stay and that the host was communicative and helpful. We understand your note regarding the coffee grounds, and we appreciate you sharing that helpful detail for future stays.

Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Easy to book and pay

Easy to book and pay, easy interaction via email with owners to answer all questions

2026年9月17日
Vrbo ロゴ

Vrbo からの回答

Hi James,

Thank you for your feedback. We’re glad to hear the booking and payment process was easy and that communication with the owners helped answer your questions. It’s great to know everything felt smooth and convenient.

Thanks,
Vrbo Customer Support Team

5つ星のうち4の評価

I was notified promptly of an issue and…

I was notified promptly of an issue and it was dealt with and rectified quickly as well.
The only reason I did not give it a rating of 5 was I had not received a reply and had to follow up with the company.

2026年9月15日
Vrbo ロゴ

Vrbo からの回答

Hi Richard,

Thank you for sharing your feedback. We’re glad to hear the issue was resolved quickly. We understand your concerns about needing to follow up to receive a reply.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

5つ星のうち3の評価

Too many needless notifications

Too many needless notifications. Once I've confirmed I don't need to hear anything from VRBO except for information specific to my reservation. At the same time, I don't like having to wait until just 3 days before my booking to get the actual address of the place I booked.

2026年9月16日
Vrbo ロゴ

Vrbo からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about the number of notifications and the timing of the address details for your booking.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

5つ星のうち4の評価

Les explications sont claires mais…

Les explications sont claires mais j'avais demandé une communication en FRANÇAIS que j'attends toujours ....

2026年9月17日
Vrbo ロゴ

Vrbo からの回答

Merci de nous avoir fait part de cette expérience. Nous aimerions comprendre ce qui s’est passé et nous efforcer d’améliorer votre expérience à l’avenir. Veuillez nous contacter sur help.vrbo.com/contact problème.

5つ星のうち5の評価

Warm and fuzzy experience

The house was located on a quiet street and not far from a grocery store and a bunch of restaurants. The hosts were charming as well and the apartment was just as described.

2026年9月1日
Vrbo ロゴ

Vrbo からの回答

Hi Abey,

Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that the location was convenient for your plans. It’s also wonderful to know the hosts made a positive impression and that the apartment matched the listing.

Thanks,
Vrbo Customer Support Team

5つ星のうち2の評価

The room we had in the Pacific Shores…

The room we had in the Pacific Shores was not clean: frig door had food in handle; there was left over ice cream container in the freezer; there was popcorn under the bed. The elevator floors were quite dirty. As well there was quite a bit of noise during the night.

2026年9月14日
Vrbo ロゴ

Vrbo からの回答

Hi Llyn,

Thank you for sharing your feedback. We understand your concern about the cleanliness of the room and common areas, as well as the noise during the night.

Please contact us through our Help Center at help.vrbo.com/contact so our team can note the details of your stay.

Thanks,
Vrbo Customer Support Team

5つ星のうち4の評価

Comfortable

Close to bike to downtown.

2026年9月8日
Vrbo ロゴ

Vrbo からの回答

Hi Kevin,

Thank you for sharing your experience. We’re glad to hear the location was convenient for getting downtown.

Thanks,
Vrbo Customer Support Team

5つ星のうち3の評価

I have not heard anything up to this…

I have not heard anything up to this point from the owner of the cabin that is fully booked for September 20th-22.
I have no idea how to access the rental so when am I going to be contacted?

2026年9月16日
Vrbo ロゴ

Vrbo からの回答

Hi,

Thank you for sharing your feedback. We understand your concerns about not receiving the access details for your booking.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Informative selection

Informative selection, beatiful ofoperties

2026年9月3日
Vrbo ロゴ

Vrbo からの回答

Hi Michael,

Thank you for your feedback. We’re glad to hear you found the selection helpful and the properties appealing. It’s great to know you had a positive experience browsing with Vrbo.

Thanks,
Vrbo Customer Support Team

5つ星のうち2の評価

Questionable Charges

As I mentioned in my previous email I am still not sure why I got charged for an extra person. Looking at the advertisement for the suite it says that the suite is beloved by couples. I could not find anywhere that said that the suite was only for one person?
The explanation that I got was that the extra charge
was because there was more laundry involved? I was also told by the host that I should contact VRBO directly and VRBO said I should contact the host? Seems like no one wants to take responsibility? I would really like this dubious charge to be reversed. I have used VRBO many times over the years but will be very reluctant to use them again?

2026年9月10日
Vrbo ロゴ

Vrbo からの回答

Hi Elizabeth,

Thank you for sharing your feedback. We understand your concern about the extra person charge and the unclear information provided about the suite and related fees.

Please contact us through our Help Center at help.vrbo.com/contact so our team can clarify the booking details with you.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Easy Book

Easy to do and quick

2026年9月2日
Vrbo ロゴ

Vrbo からの回答

Hello,

Thank you for your feedback. We’re glad to hear the process was easy and quick. It’s great to know your experience was smooth from the start.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Very easy and straightforward

Very easy and straightforward

2026年9月16日
Vrbo ロゴ

Vrbo からの回答

Hi Amber,

Thank you for your feedback. We’re glad to hear the process felt easy and straightforward. It’s great to know you had a smooth experience.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Hello

Hello! We had a wonderful stay…there were no issues with the rental…everything we needed was there. It was super clean, and well maintained, the view was amazing, and the beds were deadly.

2026年9月4日
Vrbo ロゴ

Vrbo からの回答

Hi Kendra,

Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that everything you needed was there. It’s wonderful to know you enjoyed the cleanliness, upkeep, and amazing view, and that your stay was such a comfortable one.

Thanks,
Vrbo Customer Support Team

5つ星のうち5の評価

Loved my stay there

Loved my stay there. It was quiet and relaxing. Would definitely stay there again!

2026年9月7日
Vrbo ロゴ

Vrbo からの回答

Hi Sarah,

Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that you enjoyed a quiet and relaxing experience. It’s wonderful to know you would stay again.

Thanks,
Vrbo Customer Support Team

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