Ordering from this company has actually been very positive. My first order missed the expected delivery date, so I contacted them asking for an update and I received a thorough response really qui... もっと見る
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レビュアーのコメントを見てみましょう
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... もっと見る
企業が回答しました
Die Ware am 22.04. bestellt ging am Transportweg verloren. Die Nachbestellung wurde dann schlussendlich am 05.06. geliefert. Also eineinhalb Monate Lieferzeit ist eindeutig zu lange. Sehr positiv erwä... もっと見る
企業が回答しました
I bought some things that was supposed to be in stock. Weeks later they claimed that the parcel was lost by the courier service, although a tracking number couldn't be presented. I was promised a refu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Online Store - Free delivery - Luxyry Perfume
連絡先
C/ Profesor Mejias Peña, 21, 35200, Telde, スペイン
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3.4
まあまあ
183件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This is a SCAM company
This is a SCAM company. You might get your money back if you’re lucky. My experience:
19 Jun 23 Order placed.
22 Jun 23 Order (apparently) shipped.
13 Jul 23 Email from vrperfumery telling me that DPD has informed them that the package has been lost. A very amateurish email that just looked like an automated type reply to all. This same day I contacted DPD who could tell me, firstly that the tracking details etc are not recognisable as DPD numbers and that secondly, they receive a huge amount of enquiries and complaints about the company vrperfumery, and failed deliveries. I then requested a full refund.
26 Jul 23 After waiting two weeks for a refund I received nothing. I emailed vrperfumery asking what the delay was.
31 Jul 23 I received a reply from vrperfumery. They stated that there was a failure in their "virtual POS" and that I would receive my refund soon.
1 Aug 23 Six weeks after placing the order, I got my refund.
There are companies out there who have no intention of sending you anything, but will take orders from 1000's of people, hold their money for as long as they can earning £1000's in interest, then refund the people when they realise they must in order to continue doing what they do. I can’t say for certain if vrperfumery are doing this but I needed to share my experience, very similar to other reviews.
STAY CLEAR OF THIS COMPANY.
2023年6月19日
VR Perfumery からの回答
Dear Mr. Mark Anderson
We appreciate your feedback, and we're sorry to hear about your dissatisfaction. Our aim is to provide a positive experience for all our customers, and we take your concerns seriously. We'd like to address the points you raised in your review:
1. Scamming Allegations:
We understand how distressing it can be to believe that you've been scammed. Please rest assured that we adhere to strict ethical standards and legal regulations in all our business operations. We provide clear terms and conditions for our services. At this point, we will like to point out that we are a young company and we have had to face only a few incidences with the transport company DPD, wich we use for our international deliveries. In any case, If you believe you've been refunded in error or without proper explanation, we would be more than willing to review your case and rectify any discrepancies.
2. Communication and Resolution:
We apologize if you felt our communication was lacking. We value your questions and concerns. If you've experienced issues, our customer support is here to help resolve them. We have successfully fulfilled dozens of orders to UK despite the complexity of customs process, and we're continuously working to improve our communication processes and resolution times to face any incidence.
We value your feedback and would like the opportunity to make things right. Please consider reaching out to us directly at info@vrperfumery.com so we can better understand your situation and find a satisfactory solution.
Thank you for giving us the chance to address your concerns.
Best regards,
Daniel M.
VRPERFUMERY
Scam web page
I want to warn everybody not to buy anything from this page. This page is not legit and is a scam web page. I tried to order something a month ago and my item has not arrived. Since I live in Spain I have now denounced the webpage and reported it to Guardia Civil. I am sure it will still take some time for them to investigate and close down the web page, in the mean time I urge everyone not to order anything from this web page.
2023年8月7日
自発的なレビュー
VR Perfumery からの回答
Dear Mr. John-Kenneth Fedøy
We sincerely apologize for the negative experience you've encountered with our company and the delayed delivery of your order. We confirm that for reasons beyond our control, your order was delivered with a huge delay over the estimated delivery time. We take your feedback seriously and want to address your concerns.
Firstly, we want to assure you that our company is committed to conducting business with the utmost integrity and transparency. We understand that allegations of scams can be distressing, and we want to clarify that we have no intention of engaging in any dishonest practices. Our primary goal is to provide high-quality products to our customers and establish trust.
Regarding the late delivery of your order, we deeply regret any inconvenience this may have caused. Shipping delays can occur for various reasons, including unexpected logistical challenges or external factors beyond our control. While we strive to ensure timely deliveries, there are instances where delays may happen, and we are actively working to minimize these occurrences.
We would like to make amends for the inconvenience you've faced. Kindly reach out to our customer support team at info@vrperfumery with your order details, and we will do our best to address the situation promptly. Your satisfaction is important to us, and we are committed to finding a solution that meets your expectations.
Thank you for bringing this to our attention.
Best regards,
Daniel M.
VRPERFUMERY
I placed an order on 12.7.23 then no delivery of goods money…
I placed an order on 12.7.23 the money has been taken out of my account with no further update on the goods and I can't contact anyone at the company
23.8.23 I have now been refunded. Thank you
2023年7月12日
自発的なレビュー
VR Perfumery からの回答
Thank you for your feedback. We apologize for any inconvenience you experienced with your order, and we appreciate your understanding. Your order has been refunded as requested. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@vrperfumery.com.
VR Perfumery からの回答
I am sorry, but as far as I know, we have still not received any chargeback from any customer up to date. I encourage you to contact with me via the contact form, indicating your order ID and describing the incidence. I will reply you in less than 12hrs and will do my best to help you to solve your issue.
Best regards
Daniel M.
Custome service 10/10
I placed an order but it was cancelled due to item being out of stock. I emailed their customer services and they were super polite, I chose to have a different size of the the same item shipped.
Customer service is truly 10/10
2023年7月4日
自発的なレビュー
VR Perfumery からの回答
Thank you very much for your excellent feedback Mr. Mark. I am glad to have helped you to solve the issue. I really appreciate your comments about our customer service.
Kind regards
Daniel M.
VR Perfumery からの回答
I am sorry to hear that you feel our online shop is not legitimate based on your experience. We take customer feedback seriously and would like to address your concerns.
Firstly, I want to assure you that we are a legitimate business committed to providing high-quality products and excellent customer service. We understand how important trust is when shopping online, and we strive to maintain a transparent and reliable shopping environment for all our customers.
If there was an issue with your order, we would appreciate the opportunity to investigate and resolve it for you. Could you please provide us with more details about your experience?This will help us identify any areas that might need improvement and ensure that future customers have a better experience.
We value your feedback and are dedicated to making your shopping experience a positive one. Please feel free to reach out to our customer support team, at info@vrperfumery.com and we will do our best to address your concerns promptly.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our online shop.
Daniel M.
VRPERFUMERY
This is a Fraudster scammer !
Dear, but do you still treat your customers this way ? Why did you first confirm that you have the product and are going to ship it only now after 7 days have passed you canceled it - is this a legal contract?
Provide legal proof of reimbursement and compensation for your fraud or will be prosecuted in the European Court and the entire international community on all social networks.
Believe us, we are lawyers with more than 15 years of experience and you will pay dearly in Court for your fraud...
You have 48 hours to provide proof of compensation and this is the last friendly notice....
2023年5月5日
Whole order refunded without warning because 1 item was apparntly out of stock
I made an order for 3 items but after a couple of days, I got a seemingly automated response telling me the order had been cancelled. I was given no reason at the time, and when I enquired they told me that 1 item in the whole order was out of stock so they refunded the whole thing without giving me a choice. It does not even seem like the item is actually out of stock as I am able to add it to my cart 2 hours after the refund. I have asked for further explanation but have had no reply at all.
I would certainly recommend avoiding this company as they are not clear or honest with their customers.
I stupidly made my order again, and this time they claimed to send it and even gave me a tracking order, when the order still did not arrive I checked the tracking order and it had claimed to be delivered. I phoned Royal Mail and they said the tracking order was for Scotland and suggested I was provided with the wrong tracking order. I asked VRPerfumery to explain this and they never got back to me.
2023年3月20日
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