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VWO レビュヌ 93

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TrustScore 5段階評䟡の2

2.2

゜フトりェア䌁業
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5぀星のうち1の評䟡

We created 3 tests in our first few months and had issues with the software during all of them. The payment process was unacceptably convoluted. All of this resulted in our team spending way too much... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I was excited to purchase 3 months of VWO but as a product manager, digital marketer, and growth engineer I can tell you, this software is not ready for prime time. The user experience in my opinion d... もっず芋る

5぀星のうち1の評䟡

And definitely not by hiding all page content until your B-test setup is done (as VWO does by default). Using VWO will slow your pages and provide a worse UX - completely trashing the good work your... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I first started using VWO for the first back in 2016 at the last company that I worked for. Then again in 2018 at a new job and I was pleasantly surprised at the vast improvements they had made around... もっず芋る

䌁業情報

  1. ゜フトりェア䌁業

圓該䌁業による蚘述

The VWO Experience Optimization Platform is the only connected platform that enables organizations to optimize their entire audience journey — from click to conversion. You can build stellar digital experiences that convert better by discovering visitor behavior insights, easily turning these insights to experiments, expanding experiments to multichannel digital properties, and bringing back lost audience through effective engagement — all via a single connected platform. Embrace the power of the VWO Connected Platform to see your core conversion & growth metrics go up everyday. Trusted by 6000+ brands across 90+ countries, including Ubisoft, Dominos, eBay, Disney & Target. VWO DEPLOY VWO PLATFORM VWO TESTING VWO INSIGHTS VWO FULLSTACK VWO ENGAGE VWO PLAN VWO SERVICES

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2.2

期埅以䞋

TrustScore 5段階評䟡の2

93件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

レビュヌ䟝頌の蚘録がありたせん

この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

A/B testing should not be done clientside

And definitely not by hiding all page content until your B-test setup is done (as VWO does by default).
Using VWO will slow your pages and provide a worse UX - completely trashing the good work your developers are doing to enhance performance on your site.

2019幎12月9日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for sharing your review, Rasmus! We apologize for the inconvenience that you had faced. However, these sort of performance issues should definitely not occur and I'm sure we can work on them to make things work.

Feel free to reach out to me at venus.kaur@vwo.com if you want to discuss this further and I will be happy to help!

~Venus from VWO

5぀星のうち4の評䟡

Great piece of kit

Great piece of kit, although there are a few limitations, whether that's a Shopify conflict i don't know but it does a good job none the less. It's not the cheapest but as I haven't tried other tools for CRO I cant say whether the value is there. I would recommend it.

2019幎12月9日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your valuable review, Andrew! Really glad to know that you like using VWO.

Regarding the Shopify conflict, we got a chance to look through the related support ticket and found that it was a custom set up and incorporating our custom conversion goal code would do the trick in such cases. Let us know if you are still facing any issues and we will be happy to help!

~Venus from VWO

5぀星のうち1の評䟡

does work as described

2019幎11月22日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for sharing your feedback. Let us know if you are facing any specific issues and we will be happy to help! You can reach out to us at support@vwo.com.

~Venus from VWO

5぀星のうち3の評䟡

The numbers didn't add up for us

2019幎11月20日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your review! Let us know if this is with regards to comparing VWO numbers with other third-party tools. And in case you are still facing similar issues, then feel free to reach out to me at venus.kaur@vwo.com and I will be happy to help.

~Venus from VWO

5぀星のうち5の評䟡

Excellent support/communication

Even on Trial Period, clients are given support (thru chat/email). Queries were answered promptly and demo was done to ensure the correct usage of tools and features. Highly recommended.

2019幎11月11日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your valuable review!

~Venus from VWO

5぀星のうち4の評䟡

Good platform

Good platform, good service.
I would only be more satisfied for a higher standard of issues solving and QA process from VWO's end

2019幎11月10日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your valuable review! I got a chance to look through a related support ticket and I acknowledge your feedback around the QA cycle for the respective case. We have worked on improving these processes at our end and you should not face any issues going forward.

~Venus from VWO

5぀星のうち2の評䟡

Good idea, poorly implemented

It's a great idea, which would make lives easier for a lot of people in my field (digital marketing), but unfortunately the experience isn't the best. The tests aren't as simple to set up as they should be, the results are often corrupted, only a fraction of traffic gets recorded on heatmaps and moving around elements on different variations in A/B testing requires knowledge of code, if you want it done properly... otherwise elements just move around the page as and when they please, do not respond to screen resizing or do not appear at all. It would be terrific if everything run smoothly, but I have had experienced VWO in the past and had the same issues with not much support. This time round, the support is actually something I can't complain about as they were very quick to jump on a video call to try and resolve the issues.

2019幎10月31日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Apologies for the inconvenience, Laura! This is certainly not the type of experience that we want to provide to our customers. And such issues definitely should not have happened.

Please feel free to drop me a note at venus.kaur@vwo.com if you are still facing any issues. I will make sure to help you resolve these issues and would also arrange relevant training sessions, if required.

~Venus from VWO

5぀星のうち1の評䟡

I keep getting overcharged by this


I keep getting overcharged by this service. Their pricing has increasd by 500% since I started using them a couple years ago, but sadly there's no real replacement

2019幎10月22日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thank you for sharing the feedback. We'd definitely love to chat with you on better ways to price our product. Reach out to us at support@vwo.com and we'll connect you to our strategy team.

~Venus from VWO

5぀星のうち5の評䟡

So far so good

Lots of functionality for your surveys, A/B tests, personalization, funnels, goals and more. I just started using this and the support team has been helpful getting us ramped up. So far I recommend this platform to help make your online presence better

2019幎10月8日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your valuable review!

~Venus from VWO

5぀星のうち5の評䟡

Terrific Customer Service

Always responsive, always diligent, always get the job done.

2019幎9月9日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your valuable review!

~Venus from VWO

5぀星のうち1の評䟡

It should not have taken 3 weeks to


It should not have taken 3 weeks to update a Credit Card payment method.

2019幎8月28日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Thanks for your review! We apologize for the inconvenience that you faced. There were some issues with our payment processor at that time due to which it took longer than expected. We will take care that it does not happen again and if you still face any issues, then feel free to reach out to us at support@vwo.com and we will be happy to help.

~Venus from VWO

5぀星のうち1の評䟡

One year subscription paid

One year subscription paid, two tests live that didn't work. Zero support.

2019幎8月20日
自発的なレビュヌ
VWO ロゎ

VWO からの回答

Hi Simon,

Thanks for writing a review, I regret that we failed to live up to your expectation. At VWO, we take every customer feedback very seriously and try to walk the extra mile to improve on it. We got the opportunity to look into your account and the support tickets you raised which were resolved within our SLAs. However, it's still unfortunate to see that you felt this way and would like to get in touch with you and help in any way we can.

Also, we will work towards your feedback and incorporate it to improve our overall product and customer experience. I am confident that you will have an exceptional experience with our team if we get to work with you again in the future.

Venus Duggal
Head Customer Support, VWO

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