Vyne レビュー 1,404

TrustScore 5段階評価の5

4.8

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Needed an emergency supply of stoma bags because of a muddle up at my local medical practice - my order had not gone through to the pharmacy, so I was running out and panicking a bit. My choice was ei... もっと見る

5つ星のうち5の評価

I havebeen dealing with Vyne on behalf of my father who has had a catheter for over two years. I can't fault the service from both the customer service team to the delivery man Steve who delivers to u... もっと見る

5つ星のうち5の評価

The service of delivery was fast and efficient from time of order. Ordering a product online was easy . The product delivered was first class and will be sure to use the service again.

5つ星のうち5の評価

Items, ordering was easy medical specific useful website, able to identify exactly what I required. Delivery prompt. As it turns out I was able to manage remediate the medical emergency . Then contact... もっと見る

企業情報

  1. 医療機器提供業者
  2. 医療用品店

当該企業による記述

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

当該企業による記述

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

連絡先

4.8

優良

TrustScore 5段階評価の5

1404件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 80%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

I can't praise Vyne enough as my…

I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had received my orders. Really like the app as well.

2026年2月5日
5つ星のうち4の評価

Very pleased with Vynes service

Very pleased with Vynes service, but disappointed with the Ugo night urine bag stand. The bag is very difficult to attach to the bag pegs. Conversely it detaches from the bag with the slightest upward pull. I have to secure the bag to the stand with bulldog clips otherwise it’s on the floor in the morning
NOT RECOMMENDED

2026年2月2日
5つ星のうち5の評価

Simple, Safe and Quick delivery. Came across this company while…

Came across this company while searching for a product online.
Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the product, to ensure that no incorrect product was sold,
When you had chosen requirements as you checkout you again get asked if you are ordering correct products. Once you confirm all is correct it’s very easy to pay.
The next day before dispatched we were sent an email to remind us what we were purchasing, and for us to confirm. If you didn’t confirm then order not dispatched.
Great way to ensure nobody purchases wrong treatment items.

2026年1月12日
5つ星のうち5の評価

The ordering process was very good BUT……..

The ordering process was very good, spoke to a very nice lady (not an automated service).She was very helpful and a pleasure to deal with.
Once order was placed it took far longer to process that I had expected.No information about delivery time.
When DPD had the order they said it would be delivered 2.00 pm to 3.00pm on 14th Feb. Next message said they had been unable to deliver and would now deliver next day , Sunday 15th.
A third message then advised that it would not be delivered until Monday !! I await with interest as I am about to run out of the medical supplies I need despite ordering two weeks previously.
I suggest you engage a different more reliable delivery service.
Past experiences with DPD has been poor. On one occasion a parcel was dumped in a parking lot , another was delivered to wrong address and a third parcel was left at a local post office despite being clearly and correctly addressed.

The parcel was finally delivered on Sunday at 3.54pm but as courier didn’t ring bell or knock on door I didn’t see it until this [monday) morning .
My humble apologies, my comments above relate to an order from Braun for medical nightbags and Urifix tape.
The one and only purchase from you was for Urifix tape.
The order from you was ,as you say ,delivered on time by Royal Mail.I have amended my score to 5.
I am very sorry for my mistake which I can only attribute to a senior moment.

2026年2月15日
Vyne ロゴ

Vyne からの回答

Hi Mr Warner, I'm sorry to hear about this experience. I've tried to locate the order outlined above but have been unable to do so. I can only find a Vyne Shop order which was delivered on time by Royal Mail associated with your details. If this wasn't a mistake and you do have a Vyne Shop or Vyne Prescriptions order with us under different details, please do get in touch so we can investigate this further. I have passed this information on to our Senior Customer Care Advisor, Poppy - so if you'd like to give us a call on 020 3987 7560 or email hello@vyne.co.uk, please ask for Poppy and we'll be able to investigate this issue to ensure it doesn't happen again. Many thanks, Rob (Ecommerce Manager)

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