What a brilliant experience ive had dealing with this company. The garage was paid the same day as soon as my repairs were authorised. Robyn was very helpful while dealing with my claim. Would definit... もっと見る
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レビュアーのコメントを見てみましょう
DO NOT USE THIS COMPANY THEY WILL SCAM YOU THEY ARE RUDE DISCUSSING PEOPLE trying to cancel a policy ( trying everything they can to avoid doing so they can just take your money look at other revie... もっと見る
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Excellent, efficient and very professional service, every person I spoke with were so pleasant and courteous. Big thanks to Curtis and Ndey for taking me through the process step by step, covering ev... もっと見る
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Aneesah on warranties really helped me out today. She sorted me out with a good warranty and service plan. Explained everything clearly and answered all my questions. Thank you for the great service I... もっと見る
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企業情報
当該企業による記述
Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!
連絡先
Kingsgate House, Wellington Rd North, SK4 1LW, Stockport, 英国
- 0330-818-3064
- hello@warrantiesuk.com
- warrantiesuk.com
4.5
優良
173件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shocking service
Shocking service. They took a direct debit out that wasn't agreed, and are now ignoring me. They set up something they had no consent for . Disgusting behaviour
2025年2月3日
自発的なレビュー
Warranties UK からの回答
Hi Sarah,
Thank you for bringing this to our attention. We take all feedback seriously, and we want to sincerely apologise for the frustration this has caused.
We understand your concerns regarding the direct debit, and we’d like to clarify that the setup was made after receiving your consent, including your bank details, through our payment process with Premium Credit Ltd (PCL). At the time, you had provided your details to facilitate the arrangement. However, we recognise that there may have been some confusion along the way, and we sincerely apologise for any misunderstanding.
As soon as we became aware of the issue, we immediately took action to cancel the direct debit. We also followed up to ensure that no further payments would be processed.
Please feel free to reach out to us directly if you have any remaining concerns, and we’ll ensure everything is resolved to your satisfaction.
Thank you for your understanding, and once again, we apologise for any inconvenience caused.
Best regards,
The Warranties UK Team
Bradley was lovely and got me the…
Bradley was lovely and got me the warranty I needed
2025年1月30日
自発的なレビュー
Warranties UK からの回答
Hi Cloey,
Thank you for your kind review! We're so glad to hear that Bradley was able to help you get the warranty you needed. We’ll be sure to pass along your kind words to him!
If you ever need anything else, we’re always here to help.
Best regards,
The Warranties UK Team 🔧🚗
Had a great call with AJ he explained…
Had a great call with AJ he explained everything for me and gave it a personal touch. AJ made sure all my issues were dealt with and reassured me! Thanks AJ
2025年1月28日
自発的なレビュー
Warranties UK からの回答
Hi Pearl,
Thank you for your lovely feedback! We’re so glad to hear that AJ provided a clear and personal service while making sure all your concerns were addressed. We’ll be sure to pass along your kind words to him!
If you ever need anything else, don’t hesitate to reach out.
Best regards,
The Warranties UK Team
The people made my life easy…
The people made my life easy…. Fast and very friendly service.
Highly recommended
2025年1月25日
自発的なレビュー
Warranties UK からの回答
Hi Wesley,
Thank you for your fantastic feedback! We're so happy to hear that our team made the process easy for you with fast and friendly service. Your recommendation means a lot to us!
If you ever need anything else, don’t hesitate to reach out.
Best regards,
The Warranties UK Team
Warranties UK からの回答
Hi Mimz,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Usman provided you with excellent service and made you feel safe. It’s always our goal to ensure our customers feel supported and valued, and we’re so glad Usman was able to do that for you.
If you need anything else, please don’t hesitate to reach out!
Best regards,
The Warranties UK Team
Great interaction with Usman
I had a great customer service interaction with a lad called Usman. He went above and beyond insuring I understood what was going on in a way which was easy to understand. He spoke very clearly and well and overall was a very good conversation. I would highly recommend Usman.
2025年1月21日
自発的なレビュー
Warranties UK からの回答
Hi Uwais,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Usman provided you with such a great customer service experience. It's fantastic to know he went above and beyond to ensure everything was clear and easy to understand.
Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Usman. If there’s anything else we can do for you, don’t hesitate to reach out!
Best regards,
The Warranties Team
Bradley was amazing and helped me get…
Bradley was amazing and helped me get warranty for my new car for an amazing low price. I would definitely recommend for anyone who is looking at buying a car.
2025年1月22日
自発的なレビュー
Warranties UK からの回答
Hi Gwynfor,
Thank you so much for your fantastic feedback! We’re delighted to hear that Bradley was able to help you secure a warranty for your new car at such a great price. It’s always our goal to provide excellent service and value, and we’re so glad we could meet your expectations.
We truly appreciate your recommendation and if there’s anything else we can assist you with, please don’t hesitate to get in touch!
Best regards,
The Warranties Team
I purchased warranty from them through…
I purchased warranty from them through car loans uk, the guy name is usman, he said unlimited warranty and covers everything and didn’t mentioned I can claim only £500 with excess of £100 that means I will get only £400. But the premium am paying for annum is £675.
I cancelled the policy with in 14 days. Am still waiting for the refund. It’s more than a month and bumper took money again.
Avoid avoid avoid taking the policy in the first place.
2025年1月22日
自発的なレビュー
Warranties UK からの回答
Hi Karthik,
Thank you for reaching out and sharing your experience. We’re sorry to hear you’ve had a frustrating time, and we want to address your concerns directly.
When you took out the warranty, we offered a range of coverage options (12 to 48 months) so you could choose what worked best for you. The policy you selected does state the following “Frequency of Claims: You are entitled to submit an unlimited number of claims during the active term of your warranty, as detailed in your policy coverage information. The sum of the combined claims cannot exceed the CAP retail valuation of the vehicle at the time of the claim”
We also discussed the excess during the call, and we understand you chose the option that suited your budget. For more extensive coverage and higher claim limits, a Gold or longer-term policy would have been available, but we completely respect the choice you made.
We understand you’ve since canceled the policy, and this was processed on our end within the 14-day cooling-off period. Refunds are handled by our payment provider, and while these are usually straightforward, we’re really sorry for the delay you’ve experienced. We’ve escalated this with them to ensure it’s resolved as soon as possible.
If you have any other questions or need further assistance, please don’t hesitate to contact us at 0330-818-3064. We’re here to help and make things right.
A HORRIBLE company that do not tell the…
A HORRIBLE company that do not tell the truth, they made me wait for 3 weeks and then gave me garages that do not work with them , and their warranty literally covers nothing.
the ladies on the phone were horrible treating me as if i was daft
2025年1月7日
自発的なレビュー
Warranties UK からの回答
Dear Hazel,
Thank you for sharing your feedback, and we sincerely apologise for the frustration you’ve experienced. We understand how important it is for our customers to feel supported, and we regret that we fell short of your expectations during this process.
To clarify, you made your claim on the 30th of December and promptly completed the required day-one questions. We recognised that you needed support in finding a suitable garage and made it clear that we would need a fully costed estimate to proceed with your claim.
While one garage did reach out offering assistance, they were only able to take payment directly from you, which unfortunately does not align with our process. To further assist, we sent you an additional list of garages, still emphasising the need for a fully costed estimate. We eventually received an invoice, but unfortunately, the issue with your clutch was identified, and as per the terms of the policy, this item is not covered.
We understand how disappointing this outcome must be, and we want to assure you that we went to great lengths to support you throughout this process, including helping to find a list of alternative garages. Customer satisfaction is incredibly important to us, and we genuinely regret that your experience did not meet the high standards we aim to deliver.
If you would like to discuss this matter further, we are more than happy to assist.
Best regards
Warranties UK からの回答
Dear James,
Thank you for your kind feedback! We're thrilled to hear that Bradley was able to assist you with your Ford Focus. If you need any further help, please don’t hesitate to reach out.
Best regards,
Warranties UK
Robyn helped me with claim
Robyn helped me with claim, was really efficient and helpful. Thank you Robyn for a smooth journey and helping me through everything!
2024年12月6日
自発的なレビュー
Warranties UK からの回答
Hi, Hannah! 🌟
Thank you for your fantastic review! We’re so glad Robyn could help make your claim process smooth and efficient. Your feedback means a lot to us!
If you need any further assistance in the future, we’re always here to help. Thanks for choosing WarrantiesUK!
Best regards,
WarrantiesUK
Spoke to Bradley very nice man very…
Spoke to Bradley very nice man very helpful knows his stuff well very quick to get things sorted as well highly recommend
2024年12月19日
自発的なレビュー
Warranties UK からの回答
Hi, Tyler! 🌟
Thank you for your kind words! We're so happy to hear that Bradley was able to help you quickly and efficiently. We’re proud to have such knowledgeable team members!
If you ever need anything else, feel free to reach out. We truly appreciate your recommendation!
Best regards,
WarrantiesUK
Great service from Usman
Great service from Usman, polite, friendly, informative. The service provided takes away the stress of anything that might go wrong with the car. Lovey guy! Great team. I've only just finished the purchase and already I have confidence in this service.
2024年12月13日
自発的なレビュー
Warranties UK からの回答
Hi, Kimberley! 😊
Thank you so much for your kind feedback! We’re thrilled Usman went above and beyond to provide such detailed and clear service.
Your satisfaction means the world to us!
Kind regards,
Warranties UK
Recommend Bradley!
Friendly helpful assistance. Great explanation of detail and very smooth transaction. Thank you to Bradley! Fantastic customer assistance.
2024年12月3日
自発的なレビュー
Warranties UK からの回答
Hi Kimberley!
Thank you for the glowing review! We're thrilled to hear that Bradley made your transaction a breeze.
Bradley is delighted to hear that he has made such a positive impact!
Best regards,
WarrantiesUK
Warranties UK からの回答
Hi Valerica,
Thank you so much for your kind words and the fantastic review!
We're thrilled to hear that you had such a positive experience with our team, and we’ll be sure to pass on your feedback to AJ.
Best regards,
WarrantiesUK
The gentleman on the phone was well…
The gentleman on the phone was well spoken and polite
2024年11月29日
自発的なレビュー
Warranties UK からの回答
Hi Nathan,
Thank you for your 4-star review! We're glad to hear you had a positive experience with our team.
Is there anything extra we could do to earn five-stars? In the meantime, we'll continue to work hard to provide excellent service!
Best regards,
WarrantiesUK
Warranties UK からの回答
Hi Hannah,
Thank you for your lovely review! We’re so pleased to hear that you found our team polite and helpful.
It’s our goal to provide the best service, and we’re happy we could assist you!
Best regards,
WarrantiesUK
Amazing customer service from Bradley!
Bradley has been absolutely fantastic from start to finish in handling the warranty for my new car. He made the entire process smooth and stress-free, leaving me feeling confident in their services. I highly recommend both this company and Bradley for their outstanding customer care!
2024年11月11日
自発的なレビュー
Warranties UK からの回答
Hi Poppy,
Thank you for the amazing feedback! We’re thrilled to hear that Bradley was able to make the warranty process smooth and stress-free for you.
We truly appreciate your recommendation and are so glad you’re confident in our services.
Best regards,
WarrantiesUK
Warranties UK からの回答
Hi, Dionne! 😊
Thank you for your fantastic review! We’re delighted Bradley provided you with 10/10 service - your satisfaction is what we strive for!
Best regards,
Warranties UK
Very good service from Bradley
Very good service from Bradley, sorted my warranty out very promptly. A+++
2024年11月25日
自発的なレビュー
Warranties UK からの回答
Hi, Sacha! 🌟
Thank you for your kind words! We’re so pleased Bradley could sort your warranty quickly and provide excellent service.
Your feedback means a lot to us!
Warm regards,
Warranties UK
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