Melissa was very courteous and helpful and assisted me in every step of the claim, and even followed up with me afterwards to make sure I was happy with it. She was wonderful. I only wish that the onl... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I thought I needed to use this service to get my warranty claim submitted with Kohler, which was definitely not the case. Probably my fault. The internet can be tricky. I did question the credit card... もっと見る
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Melissa acted promptly to get our claim attention with Grohe. She kept updating us all through the process, and we had a very positive outcome. Grohe sent us a new kitchen faucet at no charge in just... もっと見る
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Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... もっと見る
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企業情報
当該企業による記述
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
連絡先
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, 米国
- support@warrantyvalet.com
- warrantyvalet.com
4.3
優良
103件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly, Efficient and Very Personal Service
I cannot praise this company highly enough.When my oil filled radiator broke down, I came across them on a random google search about warranty claims and decided to try them as I am deaf and really struggle with conducting business by phone. It was well worth the very reasonable transaction fee to have the weight of dealing with the claim removed from my shoulders. I was amazed at the friendliness, efficiency and openness.
Every part of the online chat was conducted politely and efficiently with the same two people and I received a prompt email record of the conversation. I merely had to provide my details and upload proof of purchase. The upload procedure was very straightforward I was completely amazed when a brand new replacement radiator arrived four days afterwards, no questions asked.
It was so refreshing to be able to deal online with real people and not have to plough through endless layers of A.I. questions and robots.
I would have no hesitation in recommending this service if, like me, you find such claims troublesome or if you would rather not spend the time required. For me it was certainly money well spent. Thank you Warranty Valet!
2024年11月4日
自発的なレビュー
Warranty Valet® からの回答
Thank you so much for your kind words! We are genuinely thrilled to hear about your positive experience with our service and your thoughtful recommendation. If you ever need assistance again, don’t hesitate to reach out. We're always here to help!
An Unnecessary Expense
Listen to me, consumer. DO NOT FALL FOR THIS. I work customer service. If you need help with a warranty, call the manufacturer directly. Do not pay a third party for them to call us. We're plenty capable and willing to walk you through it.
Peter, you should be ashamed of yourself. You know what you did.
2024年10月25日
自発的なレビュー
Warranty Valet® からの回答
Hello Manuel, thank you for sharing your perspective. We understand that consumers can reach out to manufacturers directly for assistance, and we agree with you. Warranty Valet is built for those who may have limited time or need extra support navigating the claims process or facing complexities in their claim. Our goal is to provide convenience and peace of mind for our customers, not to replace direct manufacturer support.
We’re happy to discuss any questions or concerns you have about our services.
Fast and effective service!
Can’t say enough about how helpful this service was! I was struggling to get a claim in for my dehumidifier and found Warranty Valet via a random Google search. Couldn’t believe how fast they got helped me with a claim and I had my replacement unit in a little over a week.
2024年10月3日
自発的なレビュー
Warranty Valet® からの回答
Hi Peter, Thank you for your kind words! We're thrilled to hear that we were able to assist you in your dehumidifier claim quickly and efficiently. It's great to know you had a smooth experience, and we’re always here to help whenever you need us. Enjoy your replacement unit😊!
Warranty Valet.com are NOT HONEST…
Warranty Valet.com are NOT HONEST COMPANY because they charged for help me but the never did, only promise and promise and then Valet has expired, only loose my time and money they're not serious people, they did nothing for me I feel worse now.
2024年8月29日
自発的なレビュー
Warranty Valet® からの回答
Hi Angel, I'm sorry to hear about your experience and understand your frustration. I would like to clarify that the fee is for our claim assistance as we take the burden of your warranty claim, and we are still working on your ticket. We initiated your claim with the manufacturer in July, and the delay is from the manufacturer's end. The warranty expiration email is an automatic email that triggers based on the date of purchase you entered in the product details.
Competence appreciation
Up till now I have managed product warranty issues myself. Being sure to save receipts and original packaging, I have been successful in allowing companies to make good on their warranties. Recently I was introduced to Warranty Valet and thought I would check it out. My issue was with an item purchased at Walmart where the store return policy had expired and the one year Homestay warranty had not expired. Using the app gave me professional assistance and directed me to the successful tactic to go back to Walmart and receive store credit for the item.
Melissa Clifford was fantastic! I was thrilled to be working with a real person (not a bot) that was listening! She was prompt, concise and knowledgeable. The follow up experience was thorough and left me feeling very good about the service provided. Thanks, Warranty Valet - you & I make a good team.
2024年7月29日
自発的なレビュー
Warranty Valet® からの回答
Hi Deborah, Thank you so much for your detailed review! We’re thrilled to hear that you had a positive experience with Warranty Valet. Your feedback means a lot to us, and we're glad you found the app helpful and the follow-up thorough. We’re committed to providing excellent support and are delighted that our team met your expectations.
Thank you for choosing Warranty Valet. We look forward to continuing to assist you in the future!
Excellent assistance from Melissa
Excellent assistance from Melissa , very happy with customer service
2024年7月27日
自発的なレビュー
Warranty Valet® からの回答
Hi Jawaria, thank you so much for your kind words! We're thrilled to hear that Melissa provided excellent assistance and that you're happy with our customer service. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Highly recommend
This service is amazing! They gather everything you need, including pictures for your warranty. They submit it, follow up and take all the guesswork on how to proceed. I highly recommend! Thank you Melissa!
2024年7月3日
自発的なレビュー
Warranty Valet® からの回答
Hi Amy, thank you so much for your wonderful feedback! We're thrilled to hear that you found our service amazing and that it made your warranty process easier. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks again!
I am very pleased with warranty valet
I am very pleased with warranty valet. Melissa was awesome with guiding me into getting a new suitcase.
2024年6月27日
自発的なレビュー
Warranty Valet® からの回答
Hi Carol, Thank you so much for your feedback! We're delighted to hear that Melissa provided excellent assistance and that you're happy with your new suitcase. If you need any further help, don't hesitate to reach out.
My experience with warranty valet is a…
My experience with warranty valet is a great one. They help me to claim my AC back, they really relieved me all the stress of calling, email and everything they act on my behalf and I am very happy. Great customer service. I say yes to this.
2024年6月5日
自発的なレビュー
Warranty Valet® からの回答
Hi Deborah, Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that we could help relieve the stress of your AC warranty claim. We truly appreciate your support and are here for any future warranty needs you may have.
It took longer than I expected to get…
It took longer than I expected to get my fitbit replaced but they made sure I got it. New fitbit works great.
2024年5月1日
自発的なレビュー
Warranty Valet® からの回答
Hi Beth, Thank you for your feedback! We're glad to hear that you received your replacement and that it's working great despite the delay. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
Absolutely fantastic
Absolutely fantastic! Never heard of this service but stumbled on it by accident. Wow , so impressed. Smooth easy and replacement knives were received promptly! Telling many people . Very impressive.
2024年4月9日
自発的なレビュー
Warranty Valet® からの回答
Hi, Thank you so much for the fantastic review! We're thrilled to hear you found our service smooth, easy, and impressive. We truly appreciate you recommending us to others. If you ever have any needs in the future, please don't hesitate to reach out.
I am very happy with Warranty Valet
I am very happy with Warranty Valet! They made my claim fast and easy! They really stay on top of the progress of your claim! Highly recommend!
2024年5月21日
自発的なレビュー
Warranty Valet® からの回答
Hi Jean, thank you so much for your kind words! We strive to stay on top of the progress of every claim to ensure a smooth experience. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to reach out.
The replacement process was super fast…
The replacement process was super fast and easy, thanks to Melissa Clifford. She was patient and explained everything to me.
Thank you for your help.
2024年5月20日
自発的なレビュー
Warranty Valet® からの回答
Hi Nidhiba, thank you for your feedback! We're delighted to hear that your replacement process went smoothly and quickly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Absolutely flawless experience
Absolutely flawless experience. Staff were very responsive, amazingly courteous and answered all of our questions. Will certainly recommend to others.
2024年5月2日
自発的なレビュー
Warranty Valet® からの回答
Hi Colin, We're delighted to hear that you had such a wonderful experience with us! Providing excellent service and addressing all your questions is always our top priority. Thank you for your kind words and for recommending us to others. We look forward to serving you again in the future!
Just sensational
Are you kidding me? I am from Argentina, and I had the chance to interact with Warranty Valet to perform a Warranty Claim over an audio product. WE DON'T HAVE THIS KIND OF SERVICE in Argentina. It was sensational. The claim specialist was Melissa Clifford. She helped me out with the entire process, she was extremely kind, and patient. She guided me over each step, and answered my 3 million questions in seconds.
Thank you so much for helping me out, and making this super easy for me. I have a brand new product from the manufacturer. Thanks!
BTW, the entire process was SUPER FAST!
2024年4月1日
自発的なレビュー
Warranty Valet® からの回答
Hi Ignacio, thank you so much for your kind words! We're thrilled to hear that Melissa provided you with exceptional service and made the warranty claim process easy for you. Your satisfaction is our top priority, and we're delighted that we could assist you in getting a brand new product from the manufacturer. If you ever need assistance in the future, don't hesitate to reach out to us. We appreciate your feedback and look forward to serving you again!
Warranty Valet® からの回答
Thank you for your feedback, Carol! We're delighted to hear that you found the process easy and that our service was prompt. If you need assistance in the future, please don't hesitate to reach out.
Everything worked great Mellissa was…
Everything worked great Mellissa was always keeping me up to date and what I had to complete and do. She always ensured that there was a follow up when she contacted the shoe company I was dealing with checked to make sure they received my return and what the result would be to inform me. I would definitely use them again. Thanks so much.
2024年2月26日
自発的なレビュー
Warranty Valet® からの回答
Hi Maureen, thank you so much for your positive feedback! We're thrilled to hear that Melissa provided you with such attentive and proactive support throughout your experience. Ensuring our customers are kept informed and their needs are met is always our priority. We look forward to serving you again in the future.
I had contacted the warranty company…
I had contacted the warranty company regarding utilitech transfer pump purchase in June last year it wasn't working after being in storage for the winter. I email the company and got replacement code for Lowes and all went well. Staff was professional and prompt with emails is solve the issue.
2024年3月14日
自発的なレビュー
Warranty Valet® からの回答
Thank you for sharing your experience with us. We're delighted to hear that our team was able to promptly assist you with the issue regarding your Utilitech transfer pump. Ensuring our customers receive professional and efficient service is always our top priority. If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to help!
I contacted your company and paid for a…
I contacted your company and paid for a service in which you told me my warranty was expired. It is not expired until the 19 th of march
2024年3月14日
自発的なレビュー
Warranty Valet® からの回答
Hi Damion, I apologize for any confusion. This is a warranty management software which is based on user input. Since you have entered the purchase date as March 14th, 2023 and input the warranty period as 1 year, it shows as expired on March 14th, 2024. However, we explained to you and tried to claim your warranty with the manufacturer.
This company is great
This company is great. If you don’t want to waist your time calling customer service to claim the warranty just let WARRANTY VALET do it for you. They will try and try to work with customer service until you get warranty parts. Thank you so much Melissa, you are truly a professional. You spent over a month to contact me and helped me through the process until I get my part replacement. Once again, thanks WARRANTY VALET.
2024年2月23日
自発的なレビュー
Warranty Valet® からの回答
Hi Richard, thank you for your wonderful feedback! We're delighted to hear about your positive experience with Warranty Valet and the exceptional service provided by Melissa. It's our commitment to make the warranty process hassle-free for our valued customers. We appreciate your trust in Warranty Valet and look forward to serving you in the future.
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