We Are Knitters レビュー 

Alles prima ich habe schon 4x bestellt und bin sehr zufrieden

Top Notch! Such quick and wonderful service! Thanks for fixing my problem!!

Ich liebe WAK, so coole Sets, Wolle und Anleitungen 😍 alles in allem eine super Seite wo man gerade als Anfänger ein super rundum Set bekommt, mit tollen Video Anleitungen und süßen Sticker. Der Support ist auch super schnell wenn man Fragen hat.
Ein Punkt Abzug, da bei zu großem Andrang bei neuem Garn die Bestellung nicht geliefert werden konnte, ich das Geld zurück bekommen habe und das nach vier Wochen warten auf die Bestellung.

Sorry to leave a lower rating, always top quality and fantastic patterns. However, customer service needs to improve. I made an order on Dec 26 which shows as not processed after almost 2 weeks. Promised shipment time was 5-6 days. I placed another order days later which is already on its way. I've been trying to contact customer service for almost a week now, no answer at all... not per chat, or per email. Thank you for looking into this. Order 562257

Bin immer zufrieden mit den Anleitungen, habe vieles inzwischen gestrickt, bin immer wieder begeistert
Vielen Dank..

I have zero experience in knitting and I love that it comes with instructions, otherwise I would not know where to start.

I have ordered 2 pieces online on the 12th of December as a Christmas present.
With everyday that passed without any delivery status update, I got a little bit more anxious, as I NEEDED to receive the parcel before 24th of December.
After no update what so ever I contacted the customer support on 22nd of December.
I was only then told, that they didn’t have the required color of yarn on stock and won’t receive it any time soon.
Now it’s the 3rd of January and I still haven’t received the pieces and will probably wait another week.
So without doing ANYTHING wrong the parts will take at least 18 days instead of the advertised 3-4 days and the Person that gets the pieces still hasn’t received her Christmas gift.
The worst thing about this is that I had to contact “WeAreKnitters” proactively, otherwise I probably still wouldn’t know that they can’t ship my order, as they’re out of stock…
As already mentioned above… the worst shopping experience ever.

Me encanta wak. Y su personal siempre dispuesto a ayudarte. Recomendable 💯.

Quick and getting back to me and I know your product is very good. Love all your yarns.

Falsche Farbe wurde geliefert. Nach mehreren Tagen mit chatbots und automatisierten Vertröstungen wurde mir der Link für trustpilot geschickt, um meine Erfahrungen zu teilen. Here we go. Keine Klärung, keine Hilfe, keine Rückgabe, keine Erstattung, nix, nada.

I ordered 3 kits as gifts. There were 3 sets of knitting needles and all the wool, but only one set of sewing needles, label and instruction sheet. This was all crammed in on box, so not divided nicely for gifts. they now won't respond for my request for the sewing needles.

Response was sent within designated time. However, I was surprised that the issue couldn't be resolved with my initial contact, since I was only asking for a pattern to be resent

What a terrible experience ordering from you. No response whatsoever to my questions. The amounts you charge are not insignificant, so customer service should be better. In addition, your website is completely inadequate. This will therefore be the first but probably also the last time I buy from you. I purchased a knitting kit with your promise that the accompanying pattern would be sent digitally by email... But that didn't happen, and I can't reach you.

Finally got my pattern with the help of Candelaria. I’m not sure what the problem was but once I got a new help desk person/bot(?) I received what I’d been waiting on for almost 2 weeks. As I posted before, I’ve never had an issue with WAK that wasn’t remedied almost immediately. This was the first time I’d run into an issue that seemed to be very difficult for the online help desk to deal with. I’m fairly certain that it’s an issue of not having a human address it. A human would have understood and likely remedied the issue immediately. Hopefully this was just a one off.

Very very difficult to reach anyone. Got no responses to e-mails at the beginning when I was offered a "discount code" which I never received. And very difficult to reach someone when my order was "holding for shipment in Florida" according to the tracking two days before Christmas

Je n’ai jamais reçu ma commande numéro 561134 du 12/12/2025

Je ne suis pas contente
Les aiguilles trop trop grosses
Impossible à bien tricoter

Addressed my missing item right away and went above and beyond to make things right. I’ll be a return customer.

My order had some issues, but the team was quick to offer a solution. It was easy to deal with the team, and they were very nice.