Webbs Garden Centres レビュー 288

My first order of a clematis arrived in just two days to Kent. It was very well packaged and secure in the box sitting in a base and taped to the base. The pot itself had paper taped round it to avoid soil spillage and the plant was in very good condition. Excellent service, I would definitely buy from them again.

Good company to deal with. Any difficulties dealt with the same day without complication. Very pleased with my plant. Will definitely do business again. Can be trusted. Thank you.

Very good nursery for plants when ordering online. Have bought many plants online but Webbs was by far the best, The plants were planted properly in correct size plastic pots that they were grown in, (have received plants from other suppliers where is it obvious plants just put in pot) They were secured in a tight fitting box with brown paper tape over the top of the pot to stop movement of plants and also clear tape securing the pots in the box. Send in specialist plant travelling boxes that are kept upright, with air holes. Would recommend, I am buying my plants from webbs from now on.

They don’t answer calls or emails!
No contact from them at all!

Whilst in the beginning this purchase was a complete debokle I called and emailed Webb's and the response times were very good they assured me that someone would get back to from the online service would contact me to tell me when the plants would
arrive. However there was some confusion between DPD to say they had received the order number and they were expecting the parcel, the following morning I received another email from DPD to say the same the I called Webb's they informed me that
the parcel has been cancelled in error but assured me that the plants were on the way. Whilst I was not happy with the plants when they arrived I had an email and call from Andy at Webb's who apologised for the confusion with the website and is addressing the issues and working on them to be fixed. He very kindly addressed each issue I raised and has since re-sent my order and reiterated his apologies and was very gracious in validating my concern and the process. The customer service is outstanding and they're clearly a company who values and appreciate their customers thank you Andy for your understanding and for listening to the customer and not insisting that you're not a company who could at times make mistakes but are happy to rectify those mistakes.

We needed a Golden Anniversary rose, with none available locally, so Googled it. We ordered from Webbs Garden Centres, and received feedback on progress of order, and then delivery. Excellent service, and the rose arrived well protected and looked after. Would happily order again. Thank you
John Bulger

Excellent mailorder plants. Very good value for money and very well packaged.

Excellent communication from Andy & Julie throughout our pre-buying, buying & delivery process. They are an asset to the business and we'd have no hesitation about buying from Webbs again thanks to their efforts.

'Just had three hostas delivered. From ordering to delivery was extremely quick. The plants were lovely specimens and appropriate in size for 3 litre pots. They were packaged extremely well and arrived completely unscathed. I am very pleased.

Don’t seem to like none white people. The lady who served me was extremely rude. Avoided eye contact during our transaction, yet proceeded to tell white customers to have a good day. Will never visit there again.

It was so good to have such a friendly person pick up the phone immediately when I called customer service. Although I couldn’t be put through immediately to the department I needed, I was called back within a few minutes. I missed that call so customer service sent me an email giving me an update on my order. Just what I wanted. Delivery very quick and staff knowledgeable, professional and friendly. Thank you to the team and I will definitely use Webbs again!

Ordered 2 shrubs. Arrived very quickly, wrapped very well and in excellent condition. Would highly recommend.

I placed an order for 8 lamb's ears potted plants. The item was tracked and I received a precise one hour delivery slot confirmation from DPD. I was sceptical about ordering plants for delivery because I thought they may arrive damaged. I am pleased to say I was completely wrong! The plants were beautifully individually wrapped in recyclable paper tape and packed neatly into cardboard boxes - top marks for sustainability and taking the time to do this. The plants themselves were exactly as pictured and described - vibrant, soft, mature and ideal for planting.

They were delivered promptly and at a fantastic discounted price. Webbs is now my go to place for plants and I am not going to be visiting my local garden centres any time soon.

Thank you Webbs for such a pleasent experience and please keep up the fantastic work! Highly recommended.

Very good service from Webbs Direct.
Packaging was excellent.

I ordered three hosta’s which were delivered to my home fairly quickly and were expertly packed.
The plants themselves were mature specimens and were in a good condition.I have no hesitation in recommending this company.

At the end of May we brought a Weber Spirit 2 from Simon who helped us with our purchase .
Simon went out of his way to assist us.
Thank you Simon we are so please with our Bbq
Store Droitwich

Very unhelpful customer service

My plants were delivered yesterday and I am absolutely delighted. The quality, size and, even the packaging they were in all surpassed my expectations.
Many thanks

This was my first order with Webbs Direct and I am blown away with the order!
I ordered a Clematis “Guernsey Cream.”
The Clematis is super healthy a great size and is brilliant value for money!
I have over 35 years of gardening experience and I have never received such a fabulous plant that was ordered online!!
It was delivered within 5 working days, the packaging was brilliant which meant the plant was really well protected in transit too.

If only all online plant retailer's took a leaf (pardon the pun) out of the Webbs Direct book there would be happy customers all round.

I cannot recommend them enough !!

My wife and I are regular visitors to the branch at Droitwich and always have been very happy with the experience.
Unfortunately today because of problems with customer services ( subsequently resolved) we were encouraged by staff to go to the coffee shop to wait.
Upon buying drinks and food we seated ourselves but unfortunately at various junctures at least 5 dogs were in the cafe with their owners. At least two of the owners allowed their pets to jump up to the tables which we considered unhygienic and ruined our experience
My wife and I are dog lovers but feel that they have no place in food premises
Jack Yates