Well Polished レビュー 742

Ordered a deep clean of our house, Paid £50 upfront and was told the cleaner would cost £16 per hour and she would bring everything. I explained when booking the clean that my wife is disabled and carers are visiting every day and the house needs to have a full clean excluding the upstairs bedrooms. They offered 5 hours which i agreed to.

The cleaner turned up without a single product to clean anything and left after 3 hours. Pointless her even turning up, i now need to find a cleaner to do the job properly, she has not even touched the downstairs front room where my wife is, the most important room!! Very unhappy Well Polished, seriously annoyed. The price was unimportant, i would have paid anything i needed a thorough clean for my wife and for the carers visiting our home and we got the worst, i ordered a deep clean, this is in no way a deep clean, she has used my hoover to hover the stairs until the battery died and mopped a floor, i am so upset and wish i had phoned anyone but Well Polished, i now have tasked my mum to find a competent cleaner to do what should have been done today.

Well Polished in Leeds has been fab. Great communication, really pleasant people and lovely clean home. Thank you!

We've recently signed up and it was such an easy experience with clear and helpful information and communication throughout. Our cleaner, Sam, is wonderful - thoroughly professional and definitely willing to go that extra mile to ensure that our house is spotless. Best decision we have ever made!

Well Polished service has been seamless, from finding us a wonderful cleaner, arranging a deep clean when we moved and then going out of their way to support with a new brilliant cleaner in our new area - they’ve been so helpful!

Had my first clean today with Bethaine.
Really happy with her service.
Every so polite and got straight on with the job.
Would definitely book again 😀

I have had such a lovely experience with this company, they are very accommodating and friendly, making sure my needs were catered to even when plans change. The cleaners are reliable and trustworthy. I will definitely use them in the future.

Lindsey and her team are brilliant been using them for years now and totally satisfied with her cleaning services

Great service from making my first enquiry to coming home to a spotless house.
Needed a one off clean due to being busy and not having the chance to do things like skirting boards, kitchen cupboards etc.
Amie provided an excellent service and found someone to do the job with little notice.
Hazel arrived at the agreed time and what a friendly lady. I had no issues leaving her in my home to get the job done.
Came home to a sparkling house. Hazel had done all the tasks I asked her to do and more !!!
Highly recommend this company

Awful experience with this company. The business model is a con, pay £34 a month 'admin fee' and then pay the cleaner £13.50 p/h directly. I had 5 cleaners in 5 months and only 1 of those was really up to scratch (but was flakey), clearly they are not being paid enough (or are not sufficiently trained/vetted) to do a decent job/stick around. I felt as though they were doing the bare minimum and were begrudging towards the company.
The manager Pauline doesn't know what is going on, whether her cleaners turn up, what the scheduled hours are, etc. so I have no idea what the monthly fee is paying for. On a number of occasions the cleaners cancelled/cut their time short but you still have to pay the same monthly fee so the hourly cleaning rate turns out to be quite costly.
The only reason I continued with the company for 5 months is because I had a newborn and didn't have the headspace to leave.
When I finally called it a day, the manager Pauline was dismissive and rude and didn't respond to my last messages trying to find out when my last contractual payment would be, even though I was very polite about my bad experience and reasons for leaving. Don't put yourself through the stress with this company, go elsewhere!!

Was vacating my flat to move to ventures new and found this company via google after using previous firms with varying results. I found the initial communication excellent and the prices quoted very competitive.
A week before the clean I was notified of the expected time of arrival as well as the cleaners names who would be there.
On the day Claire and Jane were prompt, well presented and did an excellent job, leaving no stone unturned so to speak.
Would highly recommend and if ever back in the UK would use the services again without hesitation

Sharon from Well Polished has been absolutely fantastic! She’s incredibly thorough, reliable, and always goes above and beyond to make sure everything is spotless. Every visit, my home looks and feels so fresh — it’s clear she takes real pride in her work. Sharon is also friendly, professional, and always on time, which makes the whole experience effortless. I couldn’t recommend her more highly — a true credit to Well Polished!

Jonathan found us a fabulous cleaner within hours. After having unreliable cleaners it’s a relief to have someone good that is reliable. The house sparkles and smells amazing after she’s been , such a treat to come into after a busy day at work . Highly recommend!

Great Value, friendly owner and a wonderful cleaner (Mary) - Highly recommended for high quality cleaning and high quality service.

I am writing this review as a serious warning to anyone in the Stevenage and Hitchin area considering using Well Polished, specifically the franchise run by Cate (C-A-T-E) Brown. My experience was not just unprofessional; it was deeply concerning from a data security perspective.

This company was presented as a top recommendation by a research AI, based on what appeared to be a perfect 5-star rating from just 17 online reviews. My real-world experience was the complete opposite of what this data suggested.  

I called for a simple quote for a deep clean and a future fortnightly service. When I asked what information was needed, the franchisee, Cate Brown, replied, "everything." When I questioned this, she proceeded to take my full name, postcode, house number, verified my private phone number from her caller ID, and took my primary email address.

After securing all my personal data, she ended the call abruptly, claiming to be busy but promising to send an "email package" with all the information. That email never arrived.

Over the next 48 hours, I was completely stonewalled. My three voicemails and a follow-up email were all ignored. My concern grew significantly after contacting other professional cleaning firms for quotes, all of whom confirmed they only ever require a postcode to provide initial pricing.

The most disturbing part came after I complained to the Well Polished head office about my data being taken without any service being offered. I then received an email from Cate Brown claiming she had not taken down my details and only had my phone number from a voicemail. This was a blatant lie, proven by the fact she was replying to the very email address she claimed not to have.

Due to the seriousness of this, I have since filed a formal complaint with the ICO (the Information Commissioner's Office, which investigates the misuse of personal data) and have also reported the matter to Trading Standards. The Well Polished head office has also failed to respond to my formal complaint, showing a complete lack of accountability from the top down.

This behaviour is not just unprofessional; it is deeply suspicious. My real-world experience makes me question why a business would operate this way, gathering sensitive personal data under the false pretence of providing a quote, only to ghost a potential customer and then lie about it when confronted.

Do not trust this franchise with your personal information. The combination of data harvesting, complete lack of professionalism, and outright dishonesty is a serious warning sign. Stay well clear.

Silvia arrived on time, was helpful and worked really hard to finish the cleaning.
Thanks 👍 👍 👍

From initial contact to first clean I can’t fault the service. Efficient, professional and the person assigned to clean my mum’s house could not have done a more thorough job. Really pleased and would recommend Well Polished to others.

I needed to organise a deep clean of my Father’s flat following a sudden deterioration in his health and consequent hospital admission. I had spoken to a couple of agencies, but as soon as I spoke with Kate (Chingford), I felt immediately reassured that my request could be met with ease and efficiency. It was by no means the cheapest, but the cleaners did an excellent job of turning a flat in a poor state of cleanliness to a flat that was pretty much sparkling. As part of the clean (as part of the request) the carpets were also revitalised. Thank you so much to Kate and her cleaners for being able to respond to this in a timely manner and relieve me of one issue in a complex situation .

Really great service. Tina is always happy to help and a lovely lady. My cleaners Amy and Jody couldn’t be any better and are amazing with my dogs ,which was a big must for me. The girls are always friendly and professional and do a fantastic clean. I would thoroughly recommend.

From the onset of using Well polished to source a cleaner for my father, I would describe the company as efficient and professional. They understood his circumstances and matched these to a cleaner. For different reasons we had two different ladies clean at different times and Paula in the office listened to the feedback we provided and also provided flexibility as a result of our change in circumstances. We recently had Poppy- Rose undertake a deep clean at the house, she was very thorough in her work and did a very good job. Paying attention to the smaller details. If I require the services of a cleaner in the future I would without hesitation contact Well Polished and would certainly welcome Poppy-Rose.

From start to finish, Well Polished made a fantastic job of deep cleaning my house. Tina is a lovely lady and fully understood my requirements. The results are great, it looks amazing. I would highly recommend Well Polished to anyone looking for professionals that do a great job