Great experience dealing with W1 Bathrooms. Everyone was friendly and helpful, but importantly they were also the cheapest. Everyone went to a lot of trouble to get my items delivered quickly to site... もっと見る
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Very quick delivery, quality product and helpful customer service. We will use WOB again, thank you :)
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The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West O... もっと見る
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Likes: Well informed staff and easy to use website. Dislikes: I was informed that delivery would be 3-5 working days. When nothing had arrived after 2 weeks I had to chase the company (WOB). They had... もっと見る
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企業情報
当該企業による記述
As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.
連絡先
Unit D Davis Road Industrial Park, 英国
- 0330 058 6479
- sales@wob-online.com
- westonebathroomsonline.com
4.3
優良
140件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service with a smile
I can't rate West One Bathrooms highly enough. I made a mistake with my online order and despite it being my fault they were beyond understanding and made sure that I got what I needed. Everything was dealt with quickly, efficiently and with good communication. This is sadly such a rarity these days and I'm just so pleased I ordered with them and not a specialist online retailer, as they really give the personal touch.
2025年5月2日
自発的なレビュー
West One Bathrooms Online からの回答
Hi Vicki,
Thank you so much for your wonderful review. We’re truly glad we could help and get everything sorted for you—it means a lot to hear that our service made a difference. We always aim to offer that personal touch, so it’s lovely to know it was felt and appreciated!
If you ever need anything else, we’re just a call or email away. Thanks again for choosing West One Bathrooms!
Kindest,
West One Bathrooms
Happy customer!
Very helpful via email when I made an enquiry. Ordering was easy, delivery efficient. Purchase was as expected and seems great quality.
2025年5月6日
West One Bathrooms Online からの回答
Hi Paul,
Thank you so much for your kind feedback! We're really pleased to hear that your experience from ordering to delivery was smooth and that you're happy with the quality of your purchase. If you need anything else or have any questions down the line, we’re always here to help.
Kindest,
West One Bathrooms
Great Customer Service
There was an issue with the manufacturer company and WestOne bathrooms (Michael) handled it quickly, professionally and kept me updated at all with the progress of the re-manufacture and delivery! great customer service
2025年4月16日
自発的なレビュー
West One Bathrooms Online からの回答
Hi Isabel,
Thank you for taking the time to leave your feedback. We're really pleased to hear Michael was able to handle the issue quickly and keep you updated throughout.
We appreciate your patience and are glad we could get everything sorted for you. If there's anything else you need, don’t hesitate to get in touch.
Kindest,
West One Bathrooms
Excellent customer service
Excellent customer service - west one answered every question and followed through until the very end. We also had the product sent to us overseas, and west one took all of it in their stride. Great product, excellent sales, pleasure to deal with. Would recommend!
2025年3月25日
自発的なレビュー
West One Bathrooms Online からの回答
Dear Lynne,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team at West One. It was our pleasure to assist you every step of the way, and we're glad we could make the overseas delivery smooth and stress-free. We truly appreciate your recommendation and look forward to helping you again in the future!
Kindest,
West One Bathrooms Online
A great telephone experience from the sales team
I had a great first West One Bathrooms Online experience with Sales Consultant Michael Z.
He went out of his way to check supply of a single mirror for me, with reliable callbacks and helpful emails to confirm the available sizes and details. Very open and transparent about the delivery process to expect too...
As we are looking to redo both bathrooms in our home next year, we'd definitely consider going with West One based on this professional and friendly experience :)
2024年12月10日
自発的なレビュー
West One Bathrooms Online からの回答
Thank you for sharing your experience! We’re so pleased to hear that Michael provided you with professional, friendly, and transparent service during your first online experience with us. We’re thrilled to hear you’re considering West One Bathrooms for your future projects and would love to assist you with your bathroom redesigns next year. Please don’t hesitate to reach out if there’s anything we can help with in the meantime!
Michael at West One Bathrooms is an…
Michael at West One Bathrooms is an absolute gem. He helped us enormously with our two bathroom renovations both in finding the right items and getting us the best price. We had a lot of questions and a few issues and he didn't hesitate to help us. He is responsive, knowledgable and so helpful. We really couldn't have done our bathroom renovation without him. I would highly recommend him and West One Bathrooms for a superior experience.
2024年11月11日
自発的なレビュー
West One Bathrooms Online からの回答
Hi Anna,
Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that Michael was able to assist you so effectively with your bathroom renovations. His commitment to providing knowledgeable, responsive, and helpful service is truly valued, and we’re thrilled to know he made such a positive impact on your experience.
We’re grateful for your recommendation and look forward to assisting you with any future projects. Thank you once again for your kind words!
Kindest,
West One Bathrooms
Fast & efficient professional service…
Fast & efficient professional service and all items are delivered promptly by their own delivery drivers ensuring they are handled with care & arrive in top quality condition
2024年9月4日
West One Bathrooms Online からの回答
Thank you so much for your feedback, we really appreciate hearing about your experience with our drivers! We will feed this back to them.
Thanks again,
West One Bathrooms
No delivery notification
The item was delivered quickly and very well wrapped. The problem was that there was no notification of the delivery date and it arrived on a pallet. Luckily I had it delivered to my work but if it had gone randomly to my house, there wouldn't have been anyone in.
Edit: I have revised my 3 stars to 4 due to their reply. It suggests that there is a process in place and it just bypassed me.
Edit 2: 5 stars. I have purchased a few more items from them. I was given a small discount for the second time and also informed a few times on the delivery date. Customer service is always nice and tries to help in any way they can. My go to bathroom store now.
2024年8月7日
West One Bathrooms Online からの回答
Hi Helen,
Thank you so much for your updated review and for your continued trust in us. We are thrilled to hear that your experience improved with the additional items you purchased, and that our team was able to offer you better communication and service this time around.
Your feedback is incredibly valuable to us, and we're so glad we could address your concerns to your satisfaction. It’s fantastic to know that West One Bathrooms is now your go-to store, and we look forward to assisting you with any future projects!
Thank you once again for your support and kind words.
Kindest,
West One Bathrooms
Superb West One
What a great company! I made a mistake with my initial order and forgot to order a specific part that my plumber needed that day to complete the time sensitive build of our new bathroom. West One (specifically Aaron) went out of his way to find the part that I needed and took it out to a waiting Uber. So many companies wouldn’t bother to make the effort and in that regard West One really stands out! Thank you!
2024年7月31日
自発的なレビュー
West One Bathrooms Online からの回答
Hi Dan,
We are so delighted to read your review, thank you for sharing your feedback with us. We always aim to go above and beyond for our clients, and its great to hear how it helped so much during the renovation of your new bathroom!
Kindest,
West One Bathrooms
Really patient with all of my questions…
Really patient with all of my questions about models and features, and delivery was made to work with my changing project schedule. Thank you!
2024年7月24日
West One Bathrooms Online からの回答
Thank you so much for taking the time to leave a review!
Kindest,
West One Bathrooms
arrived promptly and as described
2024年7月17日
West One Bathrooms Online からの回答
Hi Tim,
Thank you for your review!
Kindest,
West One Bathrooms
Ordering, packaging, delivery & quality - all good!
The order process was simple and the delivery was on time. The Axor toilet roll holder that I chose was very well packaged and very happy with the quality.
2024年6月26日
West One Bathrooms Online からの回答
Thank you very much for leaving a review, we are delighted to hear your feedback!
Kindest,
West One Bathrooms
Excellent service
I needed a 500 to 600 mm long ceiling mounted shower pipe to replace a badly installed pipe made up of 3 joined extensions. My local bathroom showroom advised me to make it up from 2 hansgrohe extensions - but hansgrohe themselves said that wouldn’t be feasible.
West One Bathrooms identified a small manufacturer which could provide a single length of 500 mm pipe. it arrived a few days later and has been successfully installed. Delighted with the outcome.
2024年6月19日
West One Bathrooms Online からの回答
Thank you so much for taking the time to leave a review, we are so pleased we were able to find a solution for you!
Kindest,
West One Bathrooms
Really guys and sorted the issue I had…
Really guys and sorted the issue I had quickly
2024年6月11日
自発的なレビュー
West One Bathrooms Online からの回答
Hi Max,
Thanks so much for taking the time to leave a review!
Kindest,
West One Bathrooms
TO AVOID
I returned an expensive item in perfect condition and they wanted to charge me 25% of the price because of tape marks on the box. After more than 2 months from the return I did not receive any refund. Up to the last time they replied to me which was more than 1 month ago, this is due to a third company, the manufacturer of the item, requiring to inspect it. They did not give me any timing for the refund and the amount of money I will receive as this shady 25% repackaging fee is completely unfair. I have paid Westone Bathroom and did business with them so giving the responsibility to a third company for a rerun is definitely not professional. I would never buy from them again.
2024年3月22日
West One Bathrooms Online からの回答
Hi there,
We are really sorry to read your review. Please can we assure you this is not the level of customer service that we want to offer our clients, it shouldn't be a hassle to return items and the refund should be processed smoothly and without delay so long as the goods are in an acceptable condition. We are sorry this isn't the experience you had with us, we will be looking into this internally to avoid instances such as this arising again.
Kindest,
West One Bathrooms Customer Care
Knowledgeable customer service
From delivery to clarification of the product installation... All 5 stars!
2024年5月30日
West One Bathrooms Online からの回答
Thank you so much for your feedback!
Kindest,
West One Bathrooms
I purchased a Wc Brush Set
I purchased a Wc Brush Set. The goods were damaged slightly or of a poor quality. The packaging was also not complete and so I suspect the product could have been ex display or used. When I contacted the after sales team they were at first cooperative, but shortly after they became quite obstructive and dismissive, even where I clearly showed images that highlighted the damage. I suspect they are trying to avoid replacing or refunding. Also the attitude of their employee was unpleasant. Not a company I would use again.
2024年5月24日
West One Bathrooms Online からの回答
Hello, we are so sorry to read your experience following your recent purchase with us.
We can assure you the product was brand new and in its original packaging which was undamaged at the time of delivery. As part of any return request, we ask for photos of the packaging and product to ensure it’s in an acceptable condition, which is as per our terms and conditions. We’ve since been informed that the item has been collected and the refund has been processed for you.
We always strive to ensure the best customer experience; we are sorry to hear we haven't been able to meet this on this occasion.
Kindest,
West One Bathrooms Customer Care
Please be careful with this company!
Please be careful with this company! We chose them as the easy solution to get everything in one go, instead it became the most stressful part of our renovation. The delivery timeline promised was 4-6 weeks, the salesperson Alberto was very insistent that items would deliver on time over two deliveries. Instead it took nearly 10 weeks, over 5 drops. No notice on delays, just excuse about ‘supply chain’. It ended up costing us a lot more money in scattering out our contractor work and resulted in a two month delay in completing the project. The appliances are beautiful but service was really disappointing when you pay a premium! We have also just found out they’re charging more than double on appliances, for example sold us soft close toilet seat as additional cost despite it already being part of the toilet price!
2023年11月30日
自発的なレビュー
West One Bathrooms Online からの回答
Dear Alexsandra,
We are so disappointed and sorry to read your review. We’d like to note for the interest of those reading the review – this has been left for our Online side, however we can see your experience was based on that with one of our showrooms.
Thank you for taking the time to give your feedback, we’ve taken the time to investigate this complaint as we take our clients feedback very seriously. Having spoken to Alberto and from inspecting the email trails we can see that you were informed at each stage from our side. We have provided a breakdown from what we understand as below;
• 7.10.23 - The day the order was placed. An email with an updated quote was sent and WOB listed the indicative lead times.
• 23.10.23 – Changes to the spec were forthcoming from yourselves for the Bespoke vanity unit which added 2 weeks to the lead time we had previously quoted, this change was also brought to your attention
• 27.10.23 – Delivery of 1st fix was requested, which was then delivered on 30.10.23
• 14.11.23 – 2nd fix delivery was requested. At this stage, our brassware supplier notified us of the delay to the basin tap and basin waste, which was passed on, to which we received a positive response from yourselves
• 22.11.23 – Brassware was delivered (except the delayed basin mixer) You were also informed of the ETA for the vanity (w/c 16.12), at the stage you were unhappy with the lead time for the vanity unit as it would have arrived after the builders had left for Christmas, so it had to be delivered upon their return in Jan. We advised if the unit hadn’t been amended from original quote it would have arrived before Christmas as originally planned, however the change in bespoke product caused the delay
Regarding the soft close seat on the WC provided, the seat from this brand is always sold separately, perhaps online others may have bundled the price, however on our quote it would have showed as two separate lines due to how our system generates quotes.
We are truly sorry you were unhappy with the experience, and it resulted in it being stressful for you. Please let us assure you this is never our intention, and we would genuinely like to apologise for any inconvenience caused to your renovation. If you’d like to further your complaint, please contact us at sales@westonebathrooms.com
Kindest,
West One Bathrooms Customer Care
West One Bathrooms Online からの回答
Hi Dan,
Thank you very much for leaving a review!
Kindest,
West One Bathrooms Customer Care
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