WeSwap レビュー 

Just spent 5 days away with all holiday spends stuck on a not working WeSwap card! The bank said the physical card had expired and it has disappeared from the app even though it has not reached its expiry date and the virtual card kept declining. No response to phone calls/ phone messages and automated reply to email thanking me for understanding.
I am appalled and want my money plus the fees I incurred for currency exchange returning. As for the things I missed doing because my money was tied up!

If i could score zero i would. Card just stopped working and unable to access any of my money at all. Been nearly a week now and haven’t had a single reply from any of my emails. No updates even though it says on the email ‘update in 24 hours’. Complete customer negligence, avoid this company at all cost

In fueafentura card gets declined every where e-mailed them reply was they are having technical issues,no reply in last 48 hours -lucky for me my wife has a post office account which works every where so using that , all I need now is refund of the money that's in my account that I can't use - so take a back up if you are going away

On holiday, card declining and no access to any other money. Only way to contact them is an email or voice message. Had an email back after 24 hours saying they know about the problem and thank you for my understanding!!! No update on the resolution or timescale. We now have 2 very hungy children living on water!! Avoid this company at all costs.

Update- 11/09/24, Monavate and Manigo are both linked to weswap, Monavate hold the funds which are held securely. Everyone will get their money returned over the next few weeks. The problem lies with Manigo who weswap use as their service provider. Rest assured I have been in contact with people from Monavate. Correspondence regarding the issues should be sent out within the next week with the steps in getting our funds back. As mentioned Manigo are the company at fault here, our money is safeguarded with Monavate.

Absolutely awful company!

WeSwap used to be fantastic, no issues and great customer service if needed.

Recently been away abroad, card kept declining, not able to withdraw cash from card and no one answering emails or the messages on voicemail (only 2 options to contact them!).

Left on holiday unable to access funds, no contact, declined transactions being charged and money removed and no one to speak with or anyone who cares.

I cannot wait until this is sorted so I can close my account and never deal with WeSwap ever again.

We were in Cyprus, whit my partners preloaded card. The card been rejected by so many retailer. And we have been charged 3 times on a single shop. After 5 days we got the money back, but seriously do you need all that hustle on your holiday. Whatever we saved on the exchange rates, we spent on fees taking out money from cash machine, cause we where afraid to use the card to pay with it.
So not even bother with it.

We’re in Normandy and the card has been rejected by 3 different ATM’s and about half of the shops and restaurants we’ve tried. Helpline emails (phone number doesn’t work) respond in 48-72 hours, suggests changing the PIN which I’ve done but only the original PIN works, when the card works. So the PIN that works is different to that shown in the app.

This is a money grab folks.
My card stopped working.
£ 500 on it.
5 emails asking what was going on.
Today a simple email answer, we can no longer offer you the use of a weswap card. No reason.
Looking at comments about receiving money back im guessing my cash is to be stolen with many others.
Disgraceful.

Came back from my holiday on the 12th of February. So, I hear you ask…. Well today is the 19th Feb and my phone started binging like it does to notify me about we swaps transactions, a €253 transaction, then €29 then a €17 then another €17 … you get the idea. I’m at home with the card in my hand and watched it get emptied, all whilst I was trying to get in touch with We swaps…to stop it. There is absolutely no way to get in touch with them in an emergency. I am currently €345.60 down and we swaps have the audacity to ask me to top up my card as I’ve gone into a negative balance……
We swaps in the beginning was quite good, but now it’s a nightmare…. I was under the impression no one but the card holder could access the wallets, seeing as I had to use the pin each transaction… how wrong was I.
Still waiting for a phone call…. And I’ve sent emails. I thought this was basically a prepaid card… you spend what’s on it… no more. So that said how can thieves take more?.. wish I used my credit card now, at least you can get through to them.

Update…. After going through my transactions from when I was abroad, and comparing them to these new transactions which have started today (A whole week after I returned home ), They are the same, WE SWAP are duplicating all my holiday transactions, and taking the money again. And to top it off are demanding that I top up the account as I have gone into a negative balance. Insult to injury or what!! I have phoned them and emailed them, no come back. Having had over £400 in the account for my next trip to minus £200. I should think long and hard about using this card service if I was you, it’s not fit for purpose.. I will be in touch with the FCA about this and the shoddy service.
Grrrrrrrrrrr! I could scream.

Have tried to contact the company on several occasions to find out what has happened to my money. No answer from either emails or the phone. I applied a year ago to get the money on my card transferred to my bank account as per the web site instructions, but I am still waiting

Got the card a few years ago to travel through France. It worked sometimes, but unmanned petrol stations were a pain. They took more than the sale amount and took about four days to credit the difference back to the account. I ended up using cash.
Fast forward to the present and I am now unable to travel abroad, so I checked the WeSwap website to see how to get my balance (over 800 euros) back. No phone contact available, only email. I emailed them, and 10 days later, zero response. I had to transfer all my euros back to GBP, and systematically begin to withdraw £200 per day, costing £4 per withdrawal. I will end up having a small balance of less than £10 left in the account, which I will have to abandon, but it's worth it to be rid of this awful company.
God help you if you have problems with your card abroad and need money urgently.
Nobody will help...

Edit: Just to add, there's no way to transfer the balance from your WeSwap account to a normal bank account. Only to another WeSwap account.

Edit 2: I had a further email from Alice at WeSWap, which was very helpful and apologetic. She arranged for the transfer of the balance on my WeSwap account to be transferred to my own bank account, and this happened within a few days.
I have now deleted the app...

Terrible customer service! In fact non-existent if you want a quick reply and don't expect to call a human. Plus way too many limitations on use (without getting charged a fee). I can't see the point over credit cards as the rates work out to be at least as much .

Have had several problems with the cut over & usage of new system. Some my misunderstanding & some not. Have contacted customer service several times with a positive outcome. Sometimes have to wait initially for a couple of days. The latest took less than 1 day with helpful suggestions & actions from"Alice".

For some reason the balance on my WeSwap account is 407 euros less than it should be. This is using the actual figures provided by WeSwap. My emails to customer service are not acknowledged and it seems no one wants to explain to me how the discrepancy has occurred or recredit my account. Nothing short of a fraud, avoid at all costs

Avoid this company at all costs. Had weswap card and used it in Europe several times with no issues. They then began charging my account for inactivity when I wasn’t using it. Changed the card and refused me access to my money on the card even though I had uploaded all my personal information that they. Required. They absolutely stole my money

Weswap asked me to email them my details to receive a refund of the balance I had loaded onto their old style card before they change it. I did everything they asked and I’m still waiting to hear back. It has been almost 2 years. Avoid avoid avoid. It’s a shame because before they changed providers it was one of the best ways to exchange currency for all vacations.

Currently on holiday with my pre-loaded WeSwap card which repeatedly fails when presented to vendors. Nil response from WeSwap as apparently no one works over a bank holiday. Very poor customer support. I’m now stuck with the issue of having to use a domestic debit card for all payments which is racking up large transaction fees. After reviewing current feedback from other users I can see the product & service is in free fall decline.

I've used this card and service for quite a few currencies over a few years...never had an issue... would recommend as it's better than carrying cash.

We swap is nothing but a scam company they will take all your personal information including address details and card details and then try to play with you by asking your cv and linked in details .

It's just a waste of time, don't ever use them.

Terrible customer service.
It has become that difficult to load money. I first used it 2019 it was good no problems. Now it will not load funds from my bank account. I will be uninstall the app and cutting my card. It must be the worst card ever to come on the market.