WeSwap レビュー 

Like many others, the way this company changed their app was appalling. But even more appalling is trying to close your account.
Visiting the website you can send in an online form or they ask you to leave a voice message on a telephone, which doesn’t exist.
So how do I go about closing my account and getting a refund. There is no way to do it.

When this company started their service, cards and system was great. Now all they do is to hold on to any monies on the card, make it nearly impossible for you to get a refund or close your account and so difficult to contact them - they now look and act like a scam company.

I am looking forward to my reply here which no doubt will be that they have closed my account and issued me a refund, but I have my sever doubts!

I have now been refunded by We Swap - thank you!

Worst rip off company ever!! During the pandemic they decided to close down their original app and gave a period of being able to transfer your money to their “new” app - great ! Why didn’t they just transfer it without putting the onus on the customer! So I had over a thousand pounds in a number of currencies appropriate to my holiday destinations but as I didn’t pick up on their emails they took it upon themselves to transfer my currencies back to pounds without asking me - I lost hundreds as the pound was low during the pandemic- upon realising this I was told I was due £996 pounds back but they had farmed this out to another company whom I had to apply to to get my money back! They subsequently charged me over £30 to get my own ( now vastly reduced) money back! Bloody fraudsters of the highest order - I implore you to ditch these con artists and move to another reputable company like Resolute! I swear they probably made millions out of this elaborate con implemented during a pandemic whist sneaking it under the radar when nobody was travelling or noticing what was going on with their travel money! Rip off merchants and a disgrace as a company!

In response to the below explanation ,

No fee to transfer my money back to pounds was applied! Great ! The pound was so devalued during a pandemic - by transferring my money back I lost hundreds - I’m I stupid ? You switch from app no1 to app no2 - why wasn’t it simply transfer everyone’s balances from app 1 to app 2 in exactly the same amounts and currencies they built up their savings in??? Because you made millions doing so that’s why! Had a high street bank ever said oh we’re changing our app and as such all your Sterling that you’ve saved will be changed into sheckles? No I don’t think so- you didn’t explain why we were then CHARGED to get our own now much reduced money back from your old bank?
All done during a pandemic when nobody is looking at their holiday currencies!! Congratulations to whoever dreamt up this scam I bet you made millions and probably are still holding millions of old customers monies in your old account - maybe release these figures? I hope the campaign to get watchdog to investigate you is successful and is handed over to the fraud squad! Ripping off those of us who can only afford to put small sums away to try to get a decent holiday only to find you took us all for complete mugs when we were all in fear of the pandemic! Nice job 👍

I had forgotten about the card, then found it earlier this week. Followed the instructions from their' last e mail, then read the reviews and thought "might get this back but don't hold your breath". Got an e mail back from IDLT next day asking for a little more info. Sent it and forgot. Looked at my statement today, there was the credit. 3 or 4 days MAX from applying to in the bank. Pleasantly surprised. Thank you

I have not been able to access my account since the new version. Apparently my account is inactive. How do I get my money back?

Not been able to use my card in Turkey. Customer service is crap . Took 48hrs for a response.
Still not able to use it. Tried converting my lira to GBP so I could close my account . Can't even do that . Avoid at all cost would.be my advice ..
..

I used to love this app and it worked great up until a couple of months ago. Since then I'm unable to load funds or even add a new card - essentially, it became useless. Customer support kept saying they 'made updates', however, it didn't help. Very disappointing.

This financial institution is only there to rip you off, after numerous years of using the facility , I received an email that the end of August 2021 my card would no longer be in use nor my account due to not living in the UK.The option was within a time period to provide your bank account details you use to top up and they would return the value into Pounds.I did so and they after a while only gave me a contact at IDT whom was holding the frozen monies of all shut accounts.Initially they refunded only my Rand portion of the funds in the account the rest in other currencies remained not refunded and were substantial in figure comparatively.I patiently waited and nothing was received and so after some time started emailing we swap n February 2022 0r so about how it was been handled.WE SWAP basically wiped their hands of the monies saying IDT would respond, no answer this far ....Daylight robbery.

My card was replaced with the version 2 but I had not had the opportunity to use it again until the other day in Italy. I had funds on the card in GB pounds, Euros and US dollars. I tried to use the card at a petrol station and it was rejected. I was forced to use a standard UK credit card which worked fine.

What a load of crap. Used it a couple of years ago and it was ok. Had to attach a new debit card to load from. They took money out to confirm it was my account but I can’t swap now days my uk debit card is invalid. Will be using Caxton card instead. Load of rubbish

Loaded before leaving UK and transferes to euro...all fine
Arrived in tenerife
Card worked fine after using pin and then contact less

However cannot load more onto card

Keeps returning pending message and returns funds to my bank

Tried to add new card from different UK bank to load but won't send the verification code

Waiting now for email support as telephone number provided in not correct

Says will get back in 3 days....!!!

Will be closing on return to UK next week

Very poor customer service

AVOID at all costs! I transfered my money to US dollars. Arrived in the USA and i couldnt use my card anywhere. ATMs would just say transaction declined. Chip and pin in shops would not work. I was on the latest app, pin was all correct and the card wasnt ticked blocked, but still failed to work. I then transfered all my money back to GBP and incurred a charge for this. Then it wouldnt let me load it back on my debit card. Utter farce! One star is generous. Terrible company and so difficult to get hold of. So i had to use my credit card on holiday incurring large transaction fees. Thanks for nothing WeSwap 😡😡😡

NO NO NO. Don’t whatever you do get a WeSwap card. I am in Iceland. I loaded £600 on my card before I came. The first time I used the card was to pay for parking which was about £4.50. The machine stated this amount but a payment went through for £590!!!! I reported this to WeSwap immediately. I parked in a different car park the next day where the charge was about £4.50 again. Despite having £10 on the card the machine said I had insufficient funds. WeSwap have known all of this for more than 48 hours but can’t or won’t refund me they blame their ‘card supplier’. I thought they were the card supplier. DO NOT USE THEM.

this multi-currency card has all the hallmarks of an incompetent at best and possibly fraudulent at worst company run by buffoons. I have gone through multiple new cards and new apps. None work. They have my money and the charge a monthly fee, so effectively transferring my funds to their own. Avoid.

What a joke of a company. First all verification code sent to bank only had 4 digits instead of 6. Customer service said it was problem their end. Used a different bank to transfer money. I have just loaded my card with holiday money, app logged out and when trying to log back in it says my “account is no longer active”. I have tried paying for something and it has declined so left on holiday with no money! No customer service telephone, just email so it’s probably going to take another 3 days for a reply like last time. Avoid at all costs! Thanks weswap

On holiday in Turkey. Card is declined, doesn't work at ATMs and there is nothing I can do. Phone number doesn't work.

Used to be very good otherwise would have given it one star. The card was changed over lockdown because they were using a different third party for their finances. Have had trouble with it ever since then. Can’t load money onto it, struggled to use the money loaded prior to lockdown because it failed in most machines. Luckily we have a Spanish bank account otherwise we would have been in trouble. I have now closed my WeSwap account.

Never had a problem with WeSwap until this year. All our holiday money was loaded onto 2 cards. When we ran out of currency we had taken with us from uk we went to a local ATM. Had problems with both cards being declined, eventually managed to withdraw from one of them. Could not get other one to work. Luckily In the end we managed to transfer the balance to the card that worked. Bare in mind there is a €500 daily limited. ATM charged us €3 and WeSwap a further €11 !!! Did not used to get charged. No Customer support whatsoever. Will definitely be cancelling after this holiday. Shame, WeSwap used to be a great service. You can do without the stress of being unable to get your money when you are on your holiday when you are there to relax.

I have never had a problem with WeSwap until this trip to Australia. I had always loaded my card in the uk without any problems. I figured it would be just as easy to load whilst abroad, sadly not. Julia from WeSwap has rectified the issue I had, by informing me I had to verify my card by using gbp as my ‘favourite’. I was then able to load in Australian dollars.
It took 4 days before I had a response which was extremely worrying as we have another 4 weeks before we go home but also to me suggests a lack of staff and a very busy work load for Julia at WeSwap. Again thank you Julia

I have tried to contact WeSwap to get a replacement card as my virtual card doesn’t work. All my emails bounce back and messenger doesn’t respond - do not use. There are more honourable companies out there

Both my husband & i have used weswap several years pre covid, then we were sent new cards & a new app installed. Neither of us could upload any cash for a few months then it worked. Uploaded GBP, transferred to Turkish Lira on husband's card/app for a week's holiday in Turkey. Absolute nightmare! The card wouldn't work the first night to pay for a meal in a restaurant. Husband left me there, walked to a cashpoint, still wouldn't work, the restaurant owner actually told is to pay next day which was so trusting of him but we manged to pay with the little bit cash we had, which wiped us out! We tried to transfer to my card which wouldn't work, we had to borrow TL from my stepson. After 4 days of trying, including re installing the app, suddenly we were able to transfer to my card. That was hitty missy, it would work, then not work, to say it was stressful, is an understatement let alone embarrassing when we couldn't pay! In my opinion, stay clear of weswap, don't know what's happened but it's just not worth the hastle when there are many cards out there which won't let you down abroad! If my stepson hadn't been in the area, we would have been left with no cash!