Ordered a barbell and weights. Had a problem with the delivery courier which Josh from the team resolved swiftly. Fabulous customer service and the p4oduct is exactly as described.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great set of weights , good quality easy to use. The supplier offered and delivered a first class service, dealing with my order was painless, I placed two orders by mistake and my refund was immediat... もっと見る
Originally had an adjustable dumbbell pair, after 5 months one began to drop weights that were meant to be locked in eventually hurting me and causing my to lose the skin on one of my toes entirely du... もっと見る
企業が回答しました
Purchased a weights bar from here that was exactly the same as the one i use for body pump classes at the gym, but just a different brand so a fraction of the cost. Has saved me so much money as Ive n... もっと見る
企業情報
当該企業による記述
Welcome to WeTribe & GymFam, where fitness meets community! Founded as a family-run operation, our mission goes beyond just selling fitness equipment; we are dedicated to fostering a supportive community that inspires individuals to reach their health and wellness goals. At WeTribe, we believe that fitness is not just about personal progress but also about building connections with others. Our journey began with a simple idea: to provide high-quality fitness products at affordable prices, making it easier for everyone to be part of a vibrant, health-oriented community. As avid fitness enthusiasts ourselves, we understand the importance of quality gear and the significant impact it can have on your journey. That’s why we handpick each product, ensuring that it reflects our commitment to value and performance. We take pride in knowing our customers by name and understanding their unique needs. We’re here to support you every step of the way, whether you’re just starting your fitness journey or looking to elevate your routine. Join the WeTribe family today and experience the difference that comes from a community that cares. Together, we can achieve greatness!
連絡先
4.4
優良
39件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a barbell and weights
Ordered a barbell and weights. Had a problem with the delivery courier which Josh from the team resolved swiftly. Fabulous customer service and the p4oduct is exactly as described.
2026年5月5日
Good quality versatile weights and…
Good quality versatile weights and smart bar system. This is an excellent and cheaper alternative to the Les Mills weight bundles. Impressive customer service and fast delivery – would recommend
2026年4月7日
Great set of weights
Great set of weights , good quality easy to use. The supplier offered and delivered a first class service, dealing with my order was painless, I placed two orders by mistake and my refund was immediate,thank you
2026年4月7日
Excellent equipment and service.
Excellent equipment, delivery spot on by advanced arrangement via a phone call from company.
Delivery was prompt and helpful. Many thanks.
2026年3月26日
Would definately buy from again
Bought the gym bars and weights, but had a small issue with the bar. Made contact (alas via the spam box first of all, which happens now and again), and everything was made right very quickly and the kit is perfect to use. Things going a bit askew is normal in life, but how those things are dealt with is what matters - and WeTribe were brilliant in making things right. Thank you :)
2026年1月12日
自発的なレビュー
Ordered the dumbbells
Ordered the dumbbells - great in theory but now completely stuck and won't turn. Only had them a week. No phone number, no live chat, tried emailing - no one getting back to me! Awful product & customer service - expensive and not fit for purpose! How can you not have a phone number for your customers!
2026年2月9日
GymFam からの回答
Hi, Sofia
Thank you for your message.
We’re very sorry to hear you’ve experienced an issue with your adjustable dumbbells. We did not receive your initial email — unfortunately, messages from email addresses ending in ymail.com can sometimes be automatically flagged and directed to spam. We have now located your direct email that was sent to us 3 days ago and the contact form from email yesterday,
As a follow up from your Trustpilot review and have sent you a direct reply.
To help resolve this as quickly as possible, please could you send us a short video showing the issue? In many cases, this happens when the weights on either side of the handle have been set to different weight levels, which can cause the mechanism to lock and prevent turning or jamming the mechanism.
We also have a business WhatsApp number you’re welcome to contact for quicker assistance: Message We Tribe on WhatsApp. https://wa.me/447778361469
It’s very unusual for both bars to be faulty; however, if the issue cannot be resolved, we will of course offer either a replacement or a full refund as needed.
We look forward to your video so we can assist further and get this sorted for you promptly.
Kind regards,
Customer Support Team
Great price and good equipment
Easy to order and a quick turn around kept up to date with the delivery
2026年2月16日
Unsafe adjustable dumbbells
Originally had an adjustable dumbbell pair, after 5 months one began to drop weights that were meant to be locked in eventually hurting me and causing my to lose the skin on one of my toes entirely during use. They sent me a replacement bar which was fine until recently when during exercise a weight fell off and hit me in the face during a workout. On contacting them I got a speedy response offering to pick up the weights - that no one of right mind would ever use again and refund me. Since then I’ve seen no money and no reply to any email. Absolutely disgusting. Their products are completely unsafe AVOID
2026年2月7日
自発的なレビュー
GymFam からの回答
Sometimes we have to take a view which might seem unpopular. This customer has had there dumbbells for over 14 months and now wants a refund. We agreed to refund after collection at a later date but have been bombarded with pressurised messages even before we can either respond or collect. We don't think this is fair . We believe our products are fantastic and we care about our customers, but as a small family owned business we won't take any more abuse. Sorry. Wetribe is a family and we won't be bullied. We look forward to your comments
Bought a set 3 weeks ago and have now…
Bought a set 3 weeks ago and have now bought another set for a relative.Says it all really.
2026年1月29日
Exactly what I wanted
Delivered promptly with no issues, easy to use and store. Exactly what I wanted in a product and at a decent price as well.
2026年1月22日
Excellent product!
Excellent product! Website is super easy to use and to checkout. Delivery date/time was spot on and easy to change if needed.
2026年1月19日
Super impressed
Super impressed. Order had done manufacturing issues GymFam couldn't have done more suppe speedy communication, replacement and updates. It's when it goes wrong you truly know how a company operates. They were faultless have bought further products as a result.
2025年10月30日
自発的なレビュー
Absolutely brilliant
Absolutely brilliant! I was struggling with the costs at my current gym so worked out the costings of doing my body pump classes at home online and finding this equipment for such a good price & quality was great! I would recommend to anyone!
2025年8月18日
Items arrived promptly and as…
Items arrived promptly and as advertised. Very pleased with purchase.
2025年8月5日
customer service was great
customer service was great, very quick response to a question I had.
2025年7月21日
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