Willerby Ltd レビュー 140

I purchased a Willerby Linwood in 2019.
There were several quality issues which were resolved within a few months.
There is however a remaining issue which has still not been resolved even though the caravan is now in its third year. A full length mirror in the master bedroom cracked during the first winter when the caravan was unoccupied due to the screw fixings being too tight or incorrectly located. Despite repeated requests and visits we still have a broken mirror.

Don’t by a Willerby Bought a new willerby Malton in March 2021 nice caravan but found a number of quality issues very poor build quality.
Damaged cupboard door
Entry door not closing properly
Flooring not fitted properly
Screws holding flooring down loose
Screws attaching roof edging missing
Reported to the holiday park who informed willerby 5 months later nothing done. Willerby will only discuss with park and not you. After sales is as poor as build quality.

Bought a bespoke lodge at the beginning of April.
Significant issues to the point of not be able to use. Absolutely not fit for purpose. Willerby just aren't bothered, they do not honour there warranty obligations and customer service is appalling. Please be warned, DO NOT EVEN CONSIDER BUYING A WILLERBY HOLIDAY HOME.
I should have mentioned, our lodge cost £240000. Needless to say Willerby have not heard the last of this.

Utterly useless, takes absolutely forever to get anything sorted and accept no responsibility whatsoever for the product they produce and just hide behind “speak to the park” don’t expect any response as they blatantly couldn’t give a s**** as long as the money rolls in!

I bought a Willerby Lodge back in August. I have had no help from them at all with snags. They are unreliable, unobtainable and quite useless when it comes to customer relations. It would help if it were possible to just speak to them, but that is not something this company does !!!

Three issues which impact on their reputation:
1. We have a 2013 model- not ancient but one might expect the manufacturer to have the plans - no they dont so we cannot trace where internal pipes are installed.

2. Ordering spare parts- straight forward you might think if you own a Willerby- no - they will not sell parts to the public. We only wanted a new internal door.

3. By far the worst is the way the new management has treated long serving employees.

Willerby is one to avoid !!

We bought a 2005 Willerby Lyndhurst which was possibly the worst thing we have ever done. Whoever designed the layout has obviously not lived in one as all the plugs and switches are in the wrong places, and you need to climb on the setee to reach the heating thermostat. It developed a leak in the bedroom last year which I could not trace the source of but worst of all is the creaking floors throughout the caravan, which are REALLY noisy. Obviously it is an old van but Willerby were only offering a 1 year warranty when it was new which shows they didn't have much faith in their product. I rang Willerby to find out the possible cause and what I could do about it, but they were totally negative and did not want to even discuss it. I would advise anyone thinking of buying one of their units to think seriously about it and consider other makes

I purchased a new Willerby vacation 2012. After one year it started to leak and continued to do, at different places throughout the van, during the next 6 years.
Willerby wouldnt take responsibility and their afters sales service was atrocious . I was in constant contact with Mr. Nigel Fryer. He was most unhelpful, and used every excuse possible to avoid taking any responsibility.
My experience of Willerby products is poor build quality and poor after sales service.
I eventually got rid of it and wouldn't contemplate buying Willerby products again.

Overall the caravan is good, however i give it only 1 star due to sofa pull out bed been extremely uncomfortable to sit on and this apart from the bed will be the most used. It is 3 seater with a 12 inch solid board at each end, but just the springs and pull out bed in the middle, so uneven across the sofa. Willerby agree it is uncomfortable and offer to supply a board at my cost, which is disgraceful, selling an uncomfortable product and expecting you to pay more.