We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... もっと見る
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Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... もっと見る
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Very professional service. I love the car I bought and it was a fair price. So far it has been reliable! The only downside is I discovered the wing mirrors do not turn in and are manual, which is a r... もっと見る
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My experience at Wilson & Co Scunthorpe was cracking becauseI was warmly welcomed, offered a drink, salesperson used my first name, listened to what I was looking for and what I didnt want. Offered me... もっと見る
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企業情報
当該企業による記述
Wilson and Co in Bolton, Scunthorpe and Grimsby are now trading as Drayton Motors as part of a larger group. These sites represent new Vauxhall, Peugeot and BYD as well as used vehicles, service and parts.
連絡先
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, 英国
- 01472 290290
- enquiries@wilsonandco.com
- wilsonandco.com
4.5
優良
605件のレビュー
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If I could give this company 0
UPDATED 6/12/25. Absolutely diabolical company, no communication between them. We rang up asked to speak to the manager, they said they would pass the message on, over a week later still no phonecall.
I want to start by saying Stacey in sales is lovely but the experience I had in general with Wilson & Co Grimsby not so brilliant. Travelled over 40 miles to purchase this car. Around a week later after collecting the car, we noticed power loss when hitting a certain amount of revs, exhaust excessively smoky, window wiper blade cracked, tyre which had a slow puncture & washer bottle pipe not connected back properly (leaking washer bottle fluid everywhere). Tyre pressure light was on when we collected the car, Stacey had the pressures checked, a few days later, the light is back on, took the car to our local tyre place and they found a slow puncture, so I rang Wilson & Co up, it was a straight away, no to reinbursing me, as they said I could have got the puncture anywhere, the tyre place even said there was clearly an issue with the tyre when we collected the car. Now a month later and the lights are still coming on. Spoke to Ben who then agreed with us and said he would reinburse me, but still now weeks later waiting after I sent my bank details over. Regarding loss of power, yes Wilson & Co took the car back and investigated, found nothing apparently. But still now loss of power and so much smoke out of the exhaust. Cracked window wiper replaced while the car was in. A lady in service was rather rude at one point when I rang up, very abrupt. It's just been a constant battle. A car which we purchased outright with cash and so many things that wrong. Now lost confidence in the car and selling it after a month of buying it.
WILL NEVER DEAL OR BUY A CAR FROM THESE EVER AGAIN!!!
2025年10月10日
自発的なレビュー
Wilson & Co からの回答
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about the concerns you’ve experienced since collecting your car — especially after travelling so far to purchase it. Although I’m pleased to hear Stacey looked after you well, it’s clear that the overall experience hasn’t met the standards we set for ourselves, and I completely understand your disappointment.
I apologise for the frustration caused regarding the tyre, the delay with reimbursement, and the issues you’ve described with the wiper, washer system and ongoing power concern. I also want to apologise for the abrupt interaction you had with a member of our service team — that is not how we expect our customers to be spoken to.
I would like to personally review your case so we can resolve the outstanding items promptly and properly, including the reimbursement and a further assessment of the performance concerns you are still experiencing.
Please contact me directly at Jason.Carter@rjtkgroup.com
, and I will ensure this is handled as a priority.
Thank you again for bringing this to my attention — your feedback is genuinely appreciated and will be used to improve our processes and communication.
Kind regards,
Jason Carter
Head of Business
Things do go wrong but Wilson and Co
Things do go wrong but Wilson and Co. did not do the following:
A. Make every effort to absorb the communications, stress, and time needed to get the faulty vehicle back on the road.
As the customer I had to absorb most of this stress.
B. Offer a good will gesture to apologise for the massive stress and inconvenience, for a brand new car needing 2 repairs in its first month.
Your sales staff said I should direct my concerns to the dealer principal and he did not show courtesy to even respond.
Staff at Wilson & Co. were generally always warm and friendly on the phone but often did not call back when they agreed to. I was given commitments which were not kept to, leading to me waiting at home for courtesy vehicle which didn't arrive. I'm grateful I was loaned a courtesy car for part of the time my new car was out of action, but was also left with out of pocket expenses that were only partially reimbursed eventually.
My overall impression is all time and energy at Wilson and Co goes into sales of vehicles. Not supporting customers when their new cars break down.
Please do not offer to contact me as you are fully aware of my concerns and you have refused to respond to them.
2025年6月20日
自発的なレビュー
Wilson & Co からの回答
Thank you for taking the time to share your experience in such detail. I’m genuinely sorry for the frustration, inconvenience, and stress you’ve described. A brand-new vehicle needing repairs in its first month is disappointing in itself, and the additional issues around communication, callback delays, and missed commitments clearly made the situation far more difficult than it should have been.
While I appreciate you do not wish to be contacted further, I want to acknowledge your concerns openly. The shortfalls you’ve highlighted around customer support, expectations being set but not followed through, and the way your case was handled are not reflective of the standards we aim to deliver — especially when a customer is already dealing with the disruption of an unexpected vehicle fault.
Your comments regarding goodwill, communication, courtesy car arrangements, and your overall impression of how aftersales support was handled will be taken seriously and reviewed internally with the relevant teams. Feedback like yours is essential in helping us improve how we support customers when things go wrong, not just when things go well.
Thank you again for sharing your experience. I’m sorry that we did not meet the level of service you rightly expected.
Kind regards,
Jason Carter
Head of Business
Raymon, Raymon, Raymon!!!
Raymon, who sold me the car, was courteous, professional, informative and made the purchase very easy. The car was delivered to my work, with a really nice chap responsible for that, and the vehicle is superb!
2025年10月1日
自発的なレビュー
Wilson & Co からの回答
Thank you for such a fantastic review — I can tell Raymon really made an impression! I’m delighted to hear he provided courteous, professional and informative service, and that the whole purchase process felt easy from start to finish.
It’s great to know the delivery experience was just as smooth and that you’re pleased with your new car. I’ll be sure to pass on your kind words to Raymon and the delivery driver — they’ll both be thrilled.
Enjoy your new vehicle, and thank you again for choosing Wilson & Co.
Best regards,
Jason Carter
Head of Business
Helped out with a problem with my new…
Helped out with a problem with my new car, found me a loan car. Then sorted out the problem Asap 👌
2025年11月2日
自発的なレビュー
Wilson & Co からの回答
Thank you for the 5-star review! I’m really pleased to hear the team were able to get everything sorted quickly for you and keep you mobile with a loan car in the meantime.
We appreciate your kind feedback and look forward to seeing you again in the future.
Best regards,
Jason Carter
Head of Business
Relaxed experience
Friendly relaxed experience, no pressure. Everything explained throughly.....car buying experience was excellent 👌
2025年10月19日
自発的なレビュー
Wilson & Co からの回答
Thank you for your lovely review. I’m delighted to hear you had such a relaxed, friendly, and pressure-free experience with us. We always aim to make the car-buying process clear and enjoyable, so it’s great to know everything was explained thoroughly and that you’re happy with your purchase.
Enjoy your new car, and we look forward to welcoming you again in the future!
Best regards,
Jason Carter
Head of Business
My experience at Wilson & Co Scunthorpe
My experience at Wilson & Co Scunthorpe was cracking because the whole stress of exchanging my car was made as stress free as possible. Everything was explained clearly by the excellent sales person, Ryan Jones, and he made sure we are totally happy with our purchase by sorting some things for us which we found after getting the car home.
2025年10月29日
自発的なレビュー
Wilson & Co からの回答
Thank you for such a great review. I’m really pleased to hear that Ryan made your car exchange smooth and stress-free. Clear communication and aftercare are key to what we do, so it’s fantastic to know he explained everything clearly and ensured you were completely happy with your new car.
I’ll be sure to share your kind words with Ryan — he’ll be delighted to know his efforts made a real difference.
Enjoy your new car, and thank you again for choosing Wilson & Co Scunthorpe.
Best regards,
Jason Carter
Head of Business
Recently bought a car from Wilson and…
Recently bought a car from Wilson and Co Bolton. Recieved great service from Leyla and was extremely patient with me when challenging my options.
Great follow up from Leyla also
Thank you!
2025年10月17日
自発的なレビュー
Wilson & Co からの回答
Thank you for your lovely feedback. I’m delighted to hear that Leyla provided such great service and showed real patience and care in helping you explore your options. It’s also great to know her follow-up afterwards made a positive impression.
I’ll be sure to pass on your kind words to Leyla — she’ll be thrilled to know her efforts were appreciated. Enjoy your new car, and we look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
The car is exactly what I wanted
The car is exactly what I wanted. The staff, Ragging in particular were very knowledgeable. Basically buying this car was am easy and pleasant experience
2025年10月15日
自発的なレビュー
Wilson & Co からの回答
Thank you for your kind review. I’m so pleased to hear that the car was exactly what you were looking for and that Raggi made the whole experience easy and enjoyable.
His knowledge and friendly approach make him a real asset to the team, and I’ll be sure to share your feedback with him. Enjoy your new car, and we hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
I had to laugh, or else I would cry.
My Mokka car was taken in for a service and MOT in August.
I highlighted a problem with a small flap that springs open and closed covering the hole in the fascia where the boot closure catch fits.
The flap had fallen into the gap between the metal bodywork and boot lining fascia.
On collecting the car I was told that it required a part which would be ordered and I would be contacted when it arrived.
Almost three months later I contacted the service department to enquire about the progress.
Mysteriously the order for the part had gone off the radar.
After gee-ing them up with follow up emails and photographs of the problem, I was eventually contacted and told the part had eventually arrived and I booked the car in for the work to be done.
So I took the car in today for an approximate six hour job allocation, at great inconvenience to my planned day.
I received a call about six hours later as promised telling me the car was ready.
I went to collect the car and inspected the work.
NOTHING REGARDING THE EXPECTED WORK HAD BEEN DONE!!
Yes, they had completed the work I was told, the new boot lock was ordered and fitted.
Sadly their incompetence shows up in the inability to identify an issue explained to them in detail initially and followed up with pictures of the offending part.
To say I am disappointed, disgruntled and annoyed in their failure is far from the true feelings I have.
I’m not sure I can trust them to do anything correctly.
I wait now with baited breath to see if they can sort this issue properly in the near future.
2025年10月23日
自発的なレビュー
Wilson & Co からの回答
Thank you for taking the time to share such detailed feedback. I’m very sorry for the inconvenience and frustration you’ve experienced — it’s clear we fell short on communication and on addressing the exact issue you reported.
I’ve asked our Service Manager, Enzo Ponti, to take personal ownership of your case. Please contact Enzo directly at enzo.ponti@wilsonandco.com
so we can review the part order history, inspect the flap concern you highlighted, and agree the quickest resolution.
Thank you for bringing this to my attention — we appreciate the opportunity to put things right.
Kind regards,
Enzo
Service Manager
The rep went the extra mile and…
The rep went the extra mile and couldn't have been more helpful
2025年10月10日
自発的なレビュー
Wilson & Co からの回答
Thank you for your kind feedback. I’m really pleased to hear that our representative went the extra mile and provided such helpful service — that’s exactly what we strive to deliver for every customer.
We really appreciate your support and look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
Great to deal with
Great sales person -Raggi Singh. Great service throughout and kept fully informed at all times.
2025年9月26日
自発的なレビュー
Wilson & Co からの回答
Thank you for your great feedback. I’m delighted to hear that Raggi provided you with excellent service and kept you fully informed throughout the process. His communication and attention to detail are a real credit to the team.
I’ll be sure to pass on your kind words to him — he’ll really appreciate it.
Best regards,
Jason Carter
Head of Business
Wilson & Co からの回答
Thank you for your kind feedback. I’m really pleased to hear you received great customer service and found the sales process excellent — that’s exactly the experience we aim to deliver.
Enjoy your new car, and we look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
Great overall
The service we received from Stacey and others was top notch. There were administrative problems... but none too huge, and typical in analysis scenario. Kept in the loop. Stacey and Ryan were great throughout.
2025年10月4日
自発的なレビュー
Wilson & Co からの回答
Thank you for your honest and positive feedback. I’m really pleased to hear that Stacey and Ryan looked after you so well and kept you informed throughout. It’s great to know the team’s communication and service helped make the process a smooth one, even with a few admin challenges along the way.
I’ll be sure to pass on your kind words to both Stacey and Ryan — they’ll be delighted.
Best regards,
Jason Carter
Head of Business
Mustafa was very helpful in finding us…
Mustafa was very helpful in finding us a car that fit our needs, as we had such specific needs the car had to have just the right spec for us, and eventually Mustafa was able to find us the perfect car.
2025年9月30日
自発的なレビュー
Wilson & Co からの回答
Thank you for your great feedback. I’m delighted to hear that Mustafa took the time to understand your specific requirements and was able to find the perfect car to match your needs.
We always aim to make sure every customer drives away happy and confident in their choice, so it’s fantastic to know Mustafa delivered exactly that. I’ll be sure to pass on your kind words — he’ll really appreciate them.
Best regards,
Jason Carter
Head of Business
Adam was great
Adam was great, went out of his way to help us every step of the way. Really appreciated it!
2025年9月24日
自発的なレビュー
Wilson & Co からの回答
Thank you for your kind feedback. I’m really pleased to hear that Adam went above and beyond to help you throughout the process — he’ll be delighted to know his efforts were appreciated.
We hope you enjoy your new car, and we look forward to seeing you again in the future.
Best regards,
Jason Carter
Head of Business
Great experience friendly very helpful…
Great experience friendly very helpful staff couldn't do enough for us sales rep chris rowan was very knowledgeable and helpful.
2025年10月2日
自発的なレビュー
Wilson & Co からの回答
Thank you for your kind words. I’m delighted to hear you had such a great experience with us and that Chris looked after you so well. His knowledge and helpful approach make a real difference, and I’ll be sure to share your feedback with him.
We really appreciate your support and look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
"My experience at Wilson & Co Grimsby…
"My experience at Wilson & Co Grimsby was positive because they were absolutely amazing."
2025年9月12日
自発的なレビュー
Wilson & Co からの回答
hank you for your kind words. I’m delighted to hear you had such a positive experience with us at Wilson & Co Grimsby. Delivering an amazing service is exactly what we strive for with every customer.
We look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
The experience at Wilson & Co Grimsby…
The experience at Wilson & Co Grimsby was great because the whole process of buying the car was made very convenient to me, as i was busy at work. Tracy even brought the car so i can have a test drive. She made sure to explain every features the car has. I'm very happy with the experience.
2025年9月30日
自発的なレビュー
Wilson & Co からの回答
Thank you for sharing your experience. I’m so pleased to hear that Tracy was able to make the whole process convenient for you, especially with your busy schedule. Bringing the car to you for a test drive and taking the time to explain all the features really shows her commitment to customer care.
I’m delighted you’re happy with your new car and the service you received. I’ll be sure to pass on your kind words to Tracy — she’ll be thrilled.
Best regards,
Jason Carter
Head of Business
Raymon was very helpful and offered…
Raymon was very helpful and offered alternatives and suggestions based on my budget, affordability and issues with previous cars. Very grateful and very much enjoying my new car
2025年9月22日
自発的なレビュー
Wilson & Co からの回答
Thank you for your kind review. I’m delighted to hear that Raymon was able to guide you with helpful suggestions and alternatives, making sure everything worked around your budget and needs.
It’s great to know you’re enjoying your new car, and I’ll be sure to pass on your feedback to Raymon — he’ll be thrilled to hear it.
Best regards,
Jason Carter
Head of Business
Wilson and Co
Worst experience of my life
Booked my Astra in the workshop for a diagnostic.
The issue with my vehicle was engine management light illuminated after travelling a short distance. I was informed they would diagnose the issue and inform me of any work required. I authorised the extra work required and paid for it. Total bill £380.52. After travelling a short distance the same fault occurred. After contact with them l booked the vehicle in again.
I was informed of different issue with vehicle which was new coil pack and plug’s recommended. I told them I had just fitted new coil pack and plug’s within the last 2 months. They would not guarantee the further work nor refund me for the initial work that had not solved the problem. Wilson and Co would not guarantee the further work even after fitting a genuine Vauxhall coil pack and plugs. Let readers be the judge. After reading the reply from Wilson&Co I feel compelled to add to my review. Why will a company not guarantee work done by them using genuine parts from their own stores. ? A Main Dealer with supposedly the best diagnostic equipment, Vauxhall trained technicians, just guessing what a solution might be is just not good enough. I collected my car after the second visit to Wilson and Co. The EML still illuminated. I cancelled the fault code on my return home. I have NOT fitted new coil pack and plugs. My vehicle has completed many miles of travel and the issue has not returned. So Who Knows! Definitely not Wilson and Co.
2025年10月1日
自発的なレビュー
Wilson & Co からの回答
We appreciate your feedback and are more than happy to arrange a discussion to assist.
The initial diagnostic that was carried out indicated the fault for which the work was agreed and carried out - this was the fuel tank vent valve. This was required. However your further fault was related to the coil pack and plugs. You advised that you had previously had non-genuine parts fitted. As discussed at the time, we would advise you return to the supplier of these to replace as they could be faulty. We did not supply these. We did also advise that we have seen this situation before and do recommend that a genuine coil pack and plugs are fitted. We are unsure what has been said to make you feel that our work is not under guarantee.
Our work - parts and labour - does have a 12 month guarantee.
As mentioned above, if you would prefer to have a conversation regarding this - more than happy to do so - please call 01204 389999 and ask for David or Rebecca
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