Wilsoncarter London レビュー 

If I could give -1star I would. Terrible quality, no response from customer service for refunds. They are not UK based despite the name suggesting so. Cheap tatt sold at higher prices. Avoid at all costs.

What a con! Chinese rubbish purporting to be an English company. So misleading.
Do not buy and as others say almost impossible to return

I was deceived into thinking this was a London reputable company with a upmarket store.

I chose a dress which I found out later through investigation was a flattering AI image!!
I tried to pay for the item it went through. I chose another as they offered 20% off on a second order it didn’t go through. So I used another bank card and ordered again.

Can you believe within minutes I got emails saying all 3 orders were accepted. Money had been taken. Immediately I tried calling the mobile number for customer service no answer- I tried all day and sent email no answer- of course they weee a china company not London and then read reviews and they are a fraud con of the highest order took My money. Then the emails started coming from a bot called ‘Emily.’

I wanted to cancel the orders all of them after reading reviews and asked for full refund. They kept sending lengthy emails saying they send items in bulk to uk and no possible to find one item to take out of the parcel etc etc
It went on more than a week. I filed cases with both banks and trading standards. Then the offers of 10> refund or send back at my expense about £50
Then 20% refund and today 40%
I have given my final offer of accepting 70% refund or both my banks will refund my money in full. (The case is still open with them Barclays and nationwide. )
Don’t bother buying from this company and don’t be deceived. The fabric is polyester and like 5 sizes too big. Something would never wear. Nothing like the photos or description on website. So angry disappointed with these Chinese people. Even shein and Temu allow full refunds and free returns. Do not bother trying to call
Mobile they never answer and customer care is non existent.
It’s a big con and their emails start with we understand your disappointment but they don’t really understand!
Shut this place down and report to bbc panorama to investigate as I have done.

I would give it 0 if I could! The company totally misrepresents itself online.
I bought something for £40 thinking I was buying quality. I wouldn’t have paid 40p for the item let alone £40!
Returns are impossible unless you want to pay for it to be sent to China (which was the cost of the item.
Correspondence was polite but I wonder if it was sent by a bot!

Avoid this company at all costs. They are falsely advertising AI generated pictures of clothing when in fact sending clothing poor quality clothing from China.
They state easy returns and 30 day returns then tell you that returns are highly expensive and timely. I've been told I can have a 20% refund and keep the s**t dress they sent. I won't drop this on principle, besides the dress is so bad I'd feel bad even giving it to the bin. These guys are nothing more than thieves!

Oh how I wish I had looked at reviews before ordering 2 dresses. They come from China not London and are very cheap quality and sizing is poor too. DONT BUY FROM this company. Definitely not easy to return snd sure you won’t get your money back

AVOID!!! Zero stars.
Blouse nothing like advertised. Impossible to return unless wished to pay more than value of item purchased in the first place. Not UK based. Need reported to Trading Standards. Blouse in bin. AVOID!!!

Goods don’t live up to image of product.

Their website says “return within 30 days for a full refund”. And the footer of their email says “easy returns” but it’s all a scam. If you try to return anything they offer you 10% or 20% and tell you that a return would have to be to their warehouse in china (despite being Wilson and Carter OF LONDON) and that you’d need to pay the full cost of shipping, fully tracked or the return would be void.

Total scammers. Don’t buy.

As per all the other comments. Clearly a complete scam
I bought a pair of shorts for £29.99
When the shorts finally arrived they could only really be described as a dish cloth !
Obviously zero chance of a refund from this scam Chinese company
however on the flip side I asked for a charge back from Barclays and to my surprise this was refunded within 24hrs 👍

They are using deceptive descriptions and photography to offload sub standard product. When you complain they won’t offer a workable returns and refund process but try to get you to accept money off your next order. Delivery times immense. It’s so close to a scam as makes no difference.

DO NOT USE THIS COMPANY. I ordered some cargo shorts. The quality of the material was very very cheap. I ordered two sizes to ensure the correct fit, assured that returns were a simple process. The sizes were absurdly smaller than advertised - probably the average size of dwarfs. After reading reviews on Trust Pilot I realised I had been very naive. The offer was to good to be true - I had pretty much fallen for a completely fraud.

Do not buy from this company if you wish quality goods. They are not a UK supplier their goods come from China etc. They have no storefront in London. They state their returns policy is easy. Not so. They don’t want your goods back. They offer 10% refund, you keep the goods or 100% credit note, refuse that and they then offer 20% refund. Query wanting full refund and they start negotiating this with you, citing that a return will cost you £50+ to China in my case. Avoid.

I ordered XXL shorts. They took ages to come and when they arrived they were Mothercare size despite saying XXL on the label. Total rip off, don't go anywhere near them

Carter & Wilson are not in London, the items come from China, very misleading. It’s very difficult to return.
The sandals are made of very cheap material, and very small in size. I wouldn’t recommend this company,

If I could give them a minus rating I would. Do not buy from this company. It’s a scam and they don’t actually accept returns despite what it states on their website!

Unfortunately I fell for this scam website, it’s very misleading and should be stopped, cannot understand why trading standards have not stopped this!!! The quality of the clothes is very poor but the cost is not, when they mention easy returns they forget to tell you that it will cost more to return than the item cost.

BUYER BEWARE An accidentally pressed button resulted in a one track process that not even an attempted cancellation within two minutes could stop! This company will force onto you goods that you never even meant to order (see above). They will then use every trick in the book - and more - to try to steamroller you into keeping the goods, goods that you never meant to order but that arrive nevertheless totally unsolicited and unwanted. A request for courier collection / pre-paid address label fell on deaf ears. The name Wilson & Carter London is deliberately designed to mislead into a false sense of security regarding a return address within the UK. Wilson & Carter are nothing to do with London. The official company details are: Company Name: Wei E-Commerce LLC Business Address is 1021 E Lincolnway, 9800, Cheyenne, WY 82001, Laramie, US with returns routed to China. Finally, after every attempt to get you to keep the goods has failed, you are given a return address in China with extremely expensive cost of return; their final blow to get you to keep - and pay - for unsolicited goods. The matter is now with Trading Standards and in the chargeback process with my credit card company to whom they will have to answer directly to explain themselves. SCAM COMPANY and about time they faced the consequences..

I should have read reviews as I normally do and now kicking myself. This is a scam and if based in UK would be investigated by Trading Standards.
Ordered a dress, dress arrived.
Cheap nylon, poor quality, stretch material not at all as discibed or like the photo.
It went straight into Charity Bag so they can cash it in for rag price as nobody will wear that disgusting, tacky piece of material.
Having read reviews about refunds costing more than garment, I cut my losses. Lesson learned, they are not a London Company, they are a con! Nothing more than swindlers.
I've been had, feel stupid and really don't want anyone else to lose their money.

Foolishly ordered 2 items from this company which were both awful . They are cheap mass produced goods from China and are not worth anything like the prices quoted . Their website is misleading to say the least . Returns are impossible as the cost is enormous. I honestly don’t know how they are allowed to continue

Please be very careful when dealing with this company. The clothes are of very poor quality. To return a item cost 40/50 euro as it goes to a international warehouse