WINC provided excellent wines to me over the COVID SEASON! Iâve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Jenifer at Wincâs customer service solved my issue quickly and with courtesy. Itâs rare to come across people who actually care about solving the problem, obviously Winc takes this seriously because J... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
You cannot pause the subscription, but they usually get a reminder email a few days before to decide whether you want to to order or skip the month. However, TWICE I did not receive the reminder email... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Our wines were previously with Bright Cellars and I think they got bought out by Winc. Weâve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
åœè©²äŒæ¥ã«ããèšè¿°
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
é£çµ¡å
1370 Trancas Street #417, 94558, Napa, ç±³åœ
- 855 282 5829
- support@winc.com
- winc.com
4.3
åªè¯
62件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž1ã«æ以äžçµã£ãŠããåç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Resolved exactly as I had hoped
My phone call was answered quickly by a real person. She listened to my issue and resolved it exactly as I would have hoped. No wonder Iâve been a Winc subscriber for years!
2025幎9æ5æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello MK,
Thank you so much for your feedback. Weâre delighted to hear that your call was answered promptly and that our team member was able to resolve your concern just as you hoped. Providing attentive and efficient service is always our goal, and itâs heartening to know weâve met your expectations. We truly appreciate your loyalty as a long-time Winc subscriber. It means the world to us.
If thereâs anything we can assist you with, please donât hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Problem solved
I had a problem which was partially self-generated and got somewhat complicated. I reached out to Winc's customer service line and, even though it took a while because of the complexity, the problem was solved to my complete satisfaction. The agent was exceptionally pleasant except for her repeated apology for having kept me on hold!!!
2025幎8æ31æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Ron,
Thank you for the glowing 5-star review! Weâre so glad to hear that our team was able to work through the complexity of your issue and resolve it to your complete satisfaction. Weâll be sure to share your kind words with the agent who assisted you. Theyâll be delighted to know their efforts made such a positive impression.
If thereâs anything we can assist you with, please donât hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Answered right away and extremelyâŠ
Answered right away and extremely helpful!
2025幎8æ30æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Dani,
Thank you for your feedback. Weâre so pleased to hear that our team was able to assist you right away and provide the helpful support you needed. It means a lot to us!
If thereâs anything we can assist you with, please donât hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Mirroring LA Fitness?
Refuse to refund the full amount of my "credits". I have to purchase more wine. Smelling close to LA Fitness:
Case Summary
In August 2025, the FTC sued the operators of LA Fitness and other gyms over allegations they make it exceedingly difficult for consumers to cancel their gym memberships and related services that continued indefinitely unless cancelled. The agency is seeking a court order prohibiting the allegedly unfair conduct and money back for consumers harmed by the difficulty in cancelling memberships.
2025幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello there,
Weâre sorry to hear about your frustration and truly appreciate you sharing this feedback. Please know that we do offer the option to cancel your subscription online by logging into your account. While credits canât be refunded (as outlined in the terms agreed upon at checkout), they never expire, you can use them toward future orders or even convert them into a gift card to share with someone special.
Weâd love the chance to turn this experience around and talk through additional options for your account. Please donât hesitate to reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com. Weâre always working to improve our service, and your input helps us do better.
Best regards,
Winc Customer Service Team
Absolutely terrible customer service
Absolutely terrible customer service. They charged me for a month without my authorization. When I called they said they could not cancel or refund my order and that I would need to wait for it to be delivered and then pay $25 to ship it backâŠabsolutely ridiculous. Unsure why you canât cancel an order that hasnât even left the warehouseâŠ
2025幎8æ19æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Angelo,
Weâre truly sorry for the frustration this situation has caused. We never want you to feel stuck or unheard. To help clarify, we do send an email reminder five days before your processing date so you have time to review your order, make changes, skip the month, or cancel before itâs finalized. Once processing begins, cancellations arenât possible, but you always have options, including receiving the shipment or returning it if needed.
Weâd love the chance to review your account with you directly and find the best solution. Please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com. Weâre here to help and want to make this a better experience for you.
Best regards,
Winc Customer Service Team
Lenard was exceptional
Lenard helped when my package was delivered to the wrong shipping address! Their tone was polite and professional. I appreciate the amazing customer service. Thank you again!
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Mariah,
Thank you so much for the wonderful 5-star review! Weâre thrilled to hear that Lenard was able to step in and get things resolved for you. Itâs great to know his polite and professional service left such a positive impression. Weâll be sure to share your kind words with him.
If thereâs ever anything else we can assist you with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Theyâve won me over; just tighten the delivery window.
Four stars for Wincâloved the curated reds they picked for me, especially a smoky cab that felt way above its price tag. Bottles arrived intact, but a week late. One quick chat with their team and a credit appeared. Theyâve won me over; just tighten the delivery window.
2025幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Mary,
Thank you for your thoughtful review. Weâre so glad you enjoyed the curated reds, especially the smoky cab! Itâs wonderful to hear our team was able to quickly make things right when your delivery was delayed.
We completely understand how important timely deliveries are, and your feedback helps us as we continue working to improve our shipping process. Weâre thrilled to have won you over and look forward to sending you more wines youâll love.
If thereâs ever anything we can assist you with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Refund refusals
I am newly sober and live in a state that no longer ships to me. I have a bunch of credits from when I was drinking and living in a different state. My membership was cancelled for 3 years due to this and after all this time, the company still refuses to give me some sort of refund. Itâs triggering for me to have to buy wine but here we are . In circumstances like this, a company should really be more flexible.
2025幎8æ1æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Gianna,
Weâre so sorry to hear about your situation and completely understand how important your sobriety is. We never want our service to cause stress. While credits arenât refundable, they never expire and can also be converted into a gift card to share with someone else.
Weâd love the chance to talk with you directly and see how we can best support you. Please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Best regards,
Winc Customer Service Team
chat online help
I had questions about my order and needed help. I used the chat feature and was helped by John. His help was quick and my order was submitted and went smoothly. thanks to John for his help.
2025幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Kate,
Thank you for the fantastic 5-star review! Weâre so glad John was able to assist you quickly and make sure your order went through smoothly. Weâll be sure to share your kind words with him. Itâll make his day!
If thereâs anything else we can help with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
good support
I came to this group from another wine club and it was a bit rough going at first. However, I spent some time emailing with John and he was very helpful. He answered my questions and I feel much more comfortable.
2025幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Lea,
Thank you for your thoughtful review! Weâre so glad John was able to answer your questions and help you feel more comfortable as you got started with us. Adjusting from another wine club can sometimes feel like a big change, and weâre delighted to know our team could make the transition smoother.
If thereâs ever anything else we can help with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Helpful and fast
2025幎7æ11æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Haiming,
Thank you for the great 5-star review! Weâre so glad our team was able to help you quickly and efficiently.
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Fantastic customer service!
I emailed customer service with delivery issue. Received immediate and timely response offering resolution options. Aldren implemented my option choice then followed up, keeping me informed, until issue resolved. He made potentially troublesome experience uncomplicated. Aldren's diligence and customer service delivery were first rate. Thank you, Winc!
2025幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Sisie,
Thank you so much for your wonderful review! Weâre delighted to hear that Aldren was able to provide quick, clear options and keep you updated every step of the way. Turning what could have been a troublesome situation into a smooth resolution is exactly the level of service we strive for, and itâs great to know Aldren delivered that experience.
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have horrible social anxiety andâŠ
I have horrible social anxiety and needed help from customer support. I was able to use the online texting program and am impressed by how smoothly the process went. I was presented with several options, and the questions I had were quickly resolved.
2025幎7æ3æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello there,
Thank you for sharing your experience with us. Weâre so glad our online chat option made things easier for you and that our team was able to resolve your questions quickly. It means a lot to know that the process felt smooth and supportive. Thatâs exactly what we hope for every customer.
If you ever need help again, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have had issues with shipment aâŠ
I have had issues with shipment a couple of times because of my old address and everyone have spoken to has always resolved this quickly. I do appreciate them getting back to me with updates and providing all the details. Amazing customer service!
2025幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Haydee,
Thank you for the kind words! Weâre so glad to hear our team was able to quickly resolve your shipping issues and keep you updated along the way. Providing clear communication and attentive service is always our goal, and itâs wonderful to know that came through in your experience.
If thereâs ever anything else we can help with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I had an issue with the wine IâŠ
I had an issue with the wine I received. Jennifer was super helpful and made it right. Winc consistently has great customer service!
2025幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Julie,
Thank you for your wonderful review! Weâre so glad Jennifer was able to help resolve the issue and make things right for you. Itâs great to hear that her support reflected the consistent service youâve come to expect from us. Weâll be sure to share your kind words with her!
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
MY shipment showed delivered but theâŠ
MY shipment showed delivered but the tracking info on fedex was incomplete and we never received the shipment. We contacted customer support and Gabriel took charge of managing us thru the process. It was a bit unclear as exactly what had happened but in the end the company came through and replaced the missing case of wine. While more than a bit frustrating Gabriel kept us informed and worked thru the red tape on his end to our complete satisfaction. I felt like my long time standing as a loyal customer was rewarded.
2025幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Dennis,
Thank you for taking the time to share your experience! Weâre so glad Gabriel was able to step in, keep you informed, and make sure your shipment issue was resolved. We understand how frustrating delivery challenges can be, and itâs wonderful to hear that his support turned things around to your complete satisfaction.
We also want to sincerely thank you for being a loyal customer over the years. It means so much to us to have your continued trust.
If thereâs ever anything else we can help with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
John was very patient and understanding.
John was very patient and understanding.
2025幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello there,
Thank you for the kind words! Weâre so glad to hear that Johnâs patience and understanding made your experience a positive one. Weâll be sure to share your feedback with him.
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
WINC ããã®åç
Hello Jeff,
Thank you for your review! Weâre so glad our team was able to solve your problem and provide the support you needed.
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Winc has amazing customer service
Winc has amazing customer service! They are accommodating and understanding. Plus the wine is delicious and I rarely get a headache from them
2025幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Shelby,
Thank you so much for the glowing review! Weâre delighted to hear that youâve enjoyed both our wines and the support from our team. Knowing that you find our service accommodating and our wines delicious makes us very happy. Weâll raise a glass to that! ð·
If thereâs ever anything else we can help with, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!
Jane provided unexpected and exceptional
2025幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
WINC ããã®åç
Hello Agatha,
Thank you for your kind words! Weâre so glad to hear Jane provided such exceptional service. Itâs wonderful to know she exceeded your expectations. Weâll be sure to share your feedback with her.
If you ever need anything else, please donât hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã