Wine Insiders レビュー 192

Wine Insiders からの回答

2026年4月1日

Hello Jan,

Thank you so much for the 5-star review and for being a loyal customer for so many years! We are truly sorry to hear that you encountered a hurdle with your order today; we absolutely acknowledge that even a 'little problem' can be an unwelcome interruption to your day, and we apologize for any stress or inconvenience this caused.

Please be reassured that your satisfaction is our top priority. We are delighted to hear that James was able to step in and rectify the situation so quickly! It’s wonderful to know our team’s dedication to great service continues to meet your expectations. If you ever need further assistance, please feel free to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年4月1日

Hello John,

Thank you so much for the 5-star review and for your dedicated loyalty over the many years! We are truly sorry to hear that you encountered a 'corked' bottle in your recent selection. We absolutely acknowledge how disappointing it is to open a bottle only to find it doesn’t meet our quality standards; we apologize for the letdown and the inconvenience this caused.

Please be reassured that standing behind our wines with a 100% Satisfaction Guarantee is a promise we take very seriously. We are so pleased to hear that our representative was able to provide the professional and immediate support you deserve. If you ever need assistance in the future, please don't hesitate to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年4月1日

Hello Petros,

Thank you so much for the 5-star review and for your kind words regarding our customer service team! We are truly sorry if we haven't yet provided enough information to move you from 'curious' to 'tasting' when it comes to our Mystery Case. We absolutely acknowledge how important it is to feel fully informed before trying a new wine experience, and we apologize if our current descriptions haven't quite answered all your questions yet.

Please be reassured that our Mystery Cases are one of our most popular ways to discover high-quality labels at an incredible value. We are excited for you to experience it! If you have any specific questions before placing your order, please feel free to reach us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年4月1日

Hello Carly,

Thank you so much for your incredible 5-star review and for being a loyal customer for over ten years! We are truly sorry, however, for the initial hurdle you encountered that required extra assistance to complete your order. We absolutely acknowledge how frustrating it can be when a process isn't as smooth as expected; we apologize for any stress or time this took out of your day.

Please be reassured that we are delighted our representative was able to provide the patient and knowledgeable support you deserve. Your long-standing support means the world to us, and we are committed to ensuring your next decade with Wine Insiders is filled with great wines and even better experiences.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月13日

Hello Nicki,

Thank you for the 5-star review! We are truly sorry for the technical frustration you experienced when trying to apply your 'spd50' code. We absolutely acknowledge how discouraging it is when a checkout process doesn't work as expected, and we apologize for the initial hurdle in placing your 15-bottle order.

Please be reassured that we are thrilled James was able to step in, identify the issue, and ensure your order was placed correctly with the discount applied. We will be sure to share your kind words with him and his team. Thank you for choosing Wine Insiders, and we hope you enjoy every one of those 15 bottles!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月13日

Hello Leigh,

Thank you so much for being a loyal customer for so many years! We are truly sorry for the unusual difficulties you faced with our online ordering system today. We absolutely acknowledge how frustrating it is when a familiar process becomes a hurdle, and we apologize for the time and effort it took to get your order placed.

Please be reassured that we are thrilled our phone support team was able to provide the excellent service and apology you deserved. We take these technical glitches seriously and are working to ensure a smoother experience for your next visit. Thank you for your continued support and for the 5-star rating!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月4日

Hello Ainsley,

Thank you for your feedback. We are truly sorry for the challenges you faced while trying to complete your order online. We absolutely acknowledge how frustrating a technical glitch can be when you're ready to check out, and we apologize for the extra effort required to finalize your purchase.

Please be reassured that we are sharing your feedback with our IT team to help smooth out those digital bumps. We are so glad Michael was there to provide 'top-notch' service and get your order completed! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月4日

Hello Karen,

Thank you for the positive review! We are truly sorry for the mess and the delay caused by FedEx damaging your original delivery. We absolutely acknowledge how disappointing it is to hear your wine won't be arriving as scheduled, and we apologize for the frustration of having to call in to fix it.

Please be reassured that we stand by our shipments, and we are so glad our agent was able to provide excellent service and get a replacement out to you immediately. We hope this next case arrives in perfect condition! If you need further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月4日

Hello Michelle,

Thank you for your review! We are truly sorry for the initial stress of accidentally ordering that mystery box—we absolutely acknowledge how nerve-wracking it can be to click the wrong button, and we apologize for any worry that caused.

Please be reassured that we are so proud of our team for their lightning-fast response and for helping you secure your original 11 bottles! To be called the 'best customer service' you've dealt with in a long time is the highest compliment we could receive. Thank you for your years of loyalty! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年3月4日

Hello Ron,

Thank you so much for the 5-star review! We are truly sorry that you encountered an issue that required you to reach out, but we are thrilled to hear that Nell provided such outstanding service. We absolutely acknowledge how important it is to have a courteous and professional experience, and we apologize for any initial stress the situation may have caused.

Please be reassured that we will be sharing your kind words directly with Nell and her supervisor; she will be so happy to know she made a positive impact! If you need anything else as you enjoy your wine, please reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Neal,

Thank you for the wonderful 5-star review! We are truly sorry for the stress and the 'enormous challenge' the East Coast weather caused for your Valentine's Day delivery. We absolutely acknowledge how important holiday orders are, and we apologize for the anxiety those delays created.

Please be reassured that we are incredibly proud of Rosie and our team for their dedication to seeing your delivery through. We will be sure to share your kind words with her! We also appreciate your feedback on our selections. While favorites do go fast, we are always working to bring in new wines you'll love just as much. Thank you for being a loyal customer for so many years! If you need anything, we are here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Richard,

Thank you for being such a loyal part of our community for several years. We are truly sorry to hear that medical conditions have led you to cancel your shipments. We absolutely acknowledge that health and well-being must always come first, and we apologize for any sadness this change may bring.

Please be reassured that we are here whenever you are ready to return. We are so glad to hear that the cancellation process was seamless and quick for you, as we aim to make every transition easy for our customers. We truly appreciate your high recommendation of our wines and wish you the very best in your recovery. If you ever need assistance, please reach out at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Jon,

Thank you for your feedback. We are truly sorry for the frustration caused by the tracking button not working correctly on your end. We absolutely acknowledge how important it is to keep an eye on your delivery, and we apologize for the technical inconvenience this caused.

Please be reassured that our tech team is looking into this to ensure our tracking features are as reliable as our wine! We are so glad our service agent was able to assist you and that you were able to take advantage of a discount on your purchase. If you need any further help tracking a package, feel free to reach out at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Elisabeth,

Thank you for the glowing 5-star review! We are truly sorry for any of your time we took up with your call yesterday. We are so glad it resulted in such a positive experience. We absolutely acknowledge that twenty years is an incredible milestone, and we apologize for not being able to thank you in person for two decades of loyalty!

Please be reassured that our team is dedicated to maintaining the professional and cordial service you’ve come to expect over the years. We are honored to have you as a long-term member of the Wine Insiders family. If you ever need anything, we are always here at 800-615-7304 or info@wineinsiders.com. Great work on being such an amazing customer!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Lynne,

Thank you for your feedback. We are truly sorry for the stress and inconvenience caused by the unexpected closure of your original delivery site. We absolutely acknowledge how frustrating it would have been to have your wine 'trapped' due to a gas leak, and we apologize for the logistical headache this caused.

Please be reassured that we are monitoring your replacement shipment to ensure it reaches your new accessible site safely and soon. We are so glad our team could step in to pivot the delivery for you. If you have any further questions while you wait, please feel free to reach out at 800-615-7304 or info@wineinsiders.com. We appreciate your patience and your loyalty!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Erica,

Thank you for your review. We are truly sorry for any time you’ve had to reach out with an inquiry in the past, but we are so pleased to hear that our team has always responded immediately and efficiently. We absolutely acknowledge that your trust in us for both personal orders and gifts is the highest compliment we can receive, and we apologize if we haven't thanked you enough for that loyalty.

Please be reassured that we are committed to maintaining the quick shipping and easy tracking you’ve come to rely on. We are so happy to have you as a long-term member of the Wine Insiders family! If you ever need assistance with a future gift, please reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Frank,

Thank you for the 5-star review! We are truly sorry for the trouble you experienced while trying to order on our website. We absolutely acknowledge how frustrating technical hiccups can be when you’re just trying to enjoy a smooth shopping experience, and we apologize for the inconvenience.

Please be reassured that we are looking into our site performance to prevent this from happening again. We are so glad to hear that our phone support was quick, pleasant, and professional in getting your order processed immediately! If you need any further help, feel free to reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team