Wine Insiders レビュー 

Wine Insiders からの回答

2026年2月20日

Hello Jon,

Thank you for your feedback. We are truly sorry for the frustration caused by the tracking button not working correctly on your end. We absolutely acknowledge how important it is to keep an eye on your delivery, and we apologize for the technical inconvenience this caused.

Please be reassured that our tech team is looking into this to ensure our tracking features are as reliable as our wine! We are so glad our service agent was able to assist you and that you were able to take advantage of a discount on your purchase. If you need any further help tracking a package, feel free to reach out at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Elisabeth,

Thank you for the glowing 5-star review! We are truly sorry for any of your time we took up with your call yesterday. We are so glad it resulted in such a positive experience. We absolutely acknowledge that twenty years is an incredible milestone, and we apologize for not being able to thank you in person for two decades of loyalty!

Please be reassured that our team is dedicated to maintaining the professional and cordial service you’ve come to expect over the years. We are honored to have you as a long-term member of the Wine Insiders family. If you ever need anything, we are always here at 800-615-7304 or info@wineinsiders.com. Great work on being such an amazing customer!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Lynne,

Thank you for your feedback. We are truly sorry for the stress and inconvenience caused by the unexpected closure of your original delivery site. We absolutely acknowledge how frustrating it would have been to have your wine 'trapped' due to a gas leak, and we apologize for the logistical headache this caused.

Please be reassured that we are monitoring your replacement shipment to ensure it reaches your new accessible site safely and soon. We are so glad our team could step in to pivot the delivery for you. If you have any further questions while you wait, please feel free to reach out at 800-615-7304 or info@wineinsiders.com. We appreciate your patience and your loyalty!

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Erica,

Thank you for your review. We are truly sorry for any time you’ve had to reach out with an inquiry in the past, but we are so pleased to hear that our team has always responded immediately and efficiently. We absolutely acknowledge that your trust in us for both personal orders and gifts is the highest compliment we can receive, and we apologize if we haven't thanked you enough for that loyalty.

Please be reassured that we are committed to maintaining the quick shipping and easy tracking you’ve come to rely on. We are so happy to have you as a long-term member of the Wine Insiders family! If you ever need assistance with a future gift, please reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Frank,

Thank you for the 5-star review! We are truly sorry for the trouble you experienced while trying to order on our website. We absolutely acknowledge how frustrating technical hiccups can be when you’re just trying to enjoy a smooth shopping experience, and we apologize for the inconvenience.

Please be reassured that we are looking into our site performance to prevent this from happening again. We are so glad to hear that our phone support was quick, pleasant, and professional in getting your order processed immediately! If you need any further help, feel free to reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Marilyn,

Thank you for the 4-star review! We are truly sorry that you encountered a problem with your experience, but we are so glad to hear that our team was able to make it right. We absolutely acknowledge that issues can be frustrating, and we apologize for the initial inconvenience.

Please be reassured that we will be sharing your wonderful feedback directly with Michael and his supervisor; he will be thrilled to know he was 'terrific' in assisting you! We strive for 5-star perfection every time, and we appreciate you giving us the chance to fix things. If you need anything else, please reach out at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Tanya,

Thank you for the 5 star. We are truly sorry for the frustrating online glitch you experienced during your reorder. We absolutely acknowledge that technical errors are a major inconvenience, and we apologize for the extra step you had to take to complete your purchase.

Please be reassured that our team is working hard to smooth out those digital bumps to ensure our website is as reliable as our deliveries. We are so glad our phone representative was able to recover your list and assist you quickly! After years of your support, we are honored to remain your choice for great wine and service. If you need anything else, we are here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Tom,

Thank you for your review. We are truly sorry for the confusion and the loss of your original package due to the FedEx location change. We absolutely acknowledge how frustrating it is to have a delivery go missing, and we apologize for the stress this caused.

Please be reassured that we are incredibly proud of Aldrin for being so accommodating and professional in resolving this for you. We will be sure to share your kind words with him! We are so grateful for your commitment to continue doing business with us. If you need any further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月20日

Hello Kim,

Thank you so much for the 5-star review! We are truly sorry for the occasions where a selection didn't perfectly suit your palate or where you encountered an order issue, but we are so glad we could make it right. We absolutely acknowledge that trust is earned through consistency, and we apologize for any past disappointments that required our intervention.

Please be reassured that your satisfaction is our top priority, whether that means resolving a delivery glitch or finding a wine you truly love. We are honored to have earned your trust! If you ever need assistance with a future selection, please reach out to us at 800-615-7304 or info@wineinsiders.com.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2026年2月11日

Hello Dennis,

We are truly sorry for the frustration regarding your cancellation. We acknowledge how confusing it is to be told an order can’t be stopped before it ships; please be reassured that, because our system processes orders in under a minute to ensure speed, cancellations are nearly impossible once processed.

We want to find a fair solution for you and discuss this further. Please contact us directly at +1 800-615-7304 or email us at info@wineinsiders.com so we can provide a resolution. We appreciate your feedback and the chance to make this right!

Warm regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2026年1月2日

Hello Mark,

Thank you for sharing your honest feedback about your introductory delivery. I am truly sorry that none of the wines in your first shipment stood out to you and that the selection didn't meet your expectations for a more recognized vineyard or higher-rated bottle. We absolutely acknowledge your disappointment, especially when compared to your experience at Binny's, and we apologize that we didn't provide that "wow" factor with this order.

While our goal is to offer exceptional value, we clearly missed the mark on variety for you this time. We would love the opportunity to show you that we do carry many award-winning and prestigious selections.

Please contact us directly at 800-615-7304 or info@wineinsiders.com so we can personally intervene, learn more about your specific palate, and process a resolution that helps you find a bottle you truly love. We’d appreciate the chance to restore your confidence in Wine Insiders.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2026年1月2日

Hello George,

Thank you so much for your feedback! We are thrilled to hear that you were happy with our pricing and the quick delivery. We work hard to ensure our wines are both affordable and arrive at your door as fast as possible.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. look forward to serving you again soon

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2026年2月11日

Hello Taylor,

We are truly sorry for the confusion and frustration regarding our shipping timelines. We absolutely acknowledge how disappointing it is to choose a service based on specific delivery promises only to be told a different timeframe after the fact. We apologize sincerely for the 'it is what it is' experience you had with our team; that is not the level of support we strive for.

Please be reassured that we are committed to making this right. We have already reached out to you directly via email to provide a resolution regarding your shipping costs and to ensure your order is prioritized. We appreciate your patience and the opportunity to turn this around for you.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2026年2月11日

Hello Oscar,

We are truly sorry that your first experience with Wine Insiders was so frustrating. We absolutely acknowledge how disappointing it is to miss a discount code and then feel that the process to correct it was needlessly difficult; we apologize sincerely that our service didn't match the quality of the promotion you received.

Please be reassured that we want to turn this around for you. We have reached out to you via both email and phone to discuss a resolution and ensure that the 45% discount is honored. We would love the chance to make this right, so please check your messages or feel free to contact us directly at your earliest convenience. We appreciate your support!

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年10月27日

Hello Maria,

Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that Eula was very helpful!!! That's wonderful feedback, and we'll be sure to share your kind words with her.

If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.

Warm regards,
Wine Insiders Customer Service Team