Wine Insiders レビュー 

Wine Insiders からの回答

2025年4月18日

Hello Albert,

Thank you for taking the time to share your thoughts, and we truly appreciate your loyalty over the years. We're sorry to hear that your recent experience didn't meet your expectations. We understand how important value is when it comes to choosing where to shop your wines.

Your feedback is incredibly important to us, and we’ll be sure to share your concerns with our team as we continue to review our pricing and promotions. We’d love the chance to regain your confidence and help you find great deals that work for you.

Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com. We're always here to help and would be happy to assist with any questions or future orders.

Cheers,
Wine Insiders Customer Service Team.

Wine Insiders からの回答

2025年4月7日

Hello Alicia,

Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and distress you’ve endured not just with your order, but during an incredibly difficult personal time. Please know that this is absolutely not the kind of experience we want for our customers, and we understand how upsetting this situation must have been.

We take these matters seriously, especially when it comes to order fulfillment, communication, and support. Our team would appreciate the opportunity to look into this further and ensure the proper resolution is in place.

Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com so we can assist you directly and make this right.

Best,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年3月28日

Hello Janis,

Thank you for your wonderful feedback! We’re delighted to hear that you’re loving the wines. We’re sorry to hear that you had trouble ordering more of the Paperbark Cabernet Sauvignon. You can actually order more of a specific bottle. We’ll review our website to ensure the process is as smooth as possible.

If you’d like assistance with placing an order or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年3月12日

Hello Ira,

Thank you for your kind words! We're delighted to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know you enjoyed the Cabernet Franc from Ethic Drinks, and we hope the rest of your selections are just as enjoyable!

If you ever have any questions or need recommendations, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年3月6日

Hello Marcia,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you'll be ordering again. Your support means the world to us!

If you ever need assistance or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年2月28日

Hello Laurie,

We’re truly sorry to hear about your recent experience and the frustration it has caused. Ensuring timely deliveries and exceptional service is our priority, and we regret that we fell short in this instance. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion.

Please know that we are committed to making this right. We’d appreciate the opportunity to further investigate and resolve this issue for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com, and our team will be happy to assist.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年2月7日

Hello George,

Thank you for your feedback. We’re glad to hear there are no concerns with the wine itself. We sincerely apologize for any confusion regarding the recent promotion. The promotion was designed to include the free gift with orders of exactly 14 bottles, ensuring it could fit within the shipping box, which accommodates up to 15 items. We understand how this could have been unclear, and we regret any frustration it caused.

If you’d like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out at +1 800-615-7304, via live chat, or by emailing info@wineinsiders.com. We truly appreciate your understanding and your continued support!

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年1月7日

Hello Debra,

Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with your order. We understand how disappointing and frustrating it must have been to receive a damaged case of wine, especially as a gift, and we deeply regret that the service and resolution process did not meet your expectations.

Customer satisfaction is very important to us, and we truly apologize for the issues you experienced with delivery, as well as the delays in getting in touch with our team. We want to make things right, and we would appreciate the opportunity to resolve this situation to your satisfaction.

Please reach out to us directly at info@wineinsiders.com, through live chat, or by calling (800) 615-7304, so we can look into this matter further and work on a solution. Your feedback helps us improve, and we genuinely want to make it right.

Thank you for your understanding, and we hope to have the opportunity to assist you.

Warm regards,
The Wine Insiders Team

Wine Insiders からの回答

2025年1月7日

Hi Julia,

Thank you for sharing your feedback. I’m sorry to hear that the wines you received were spoiled. We understand that proper storage and transportation are crucial to maintaining wine quality, and it’s disappointing when that expectation isn’t met. Your experience is important to us, and we take this feedback seriously as we strive to improve. If you’d like to discuss this further or explore replacement options, please don’t hesitate to reach out to us at 1(800)- 615-7304, via live chat or email us at info@wineinsiders.com.

Your satisfaction is our top priority and we're here to help.

Best regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2025年1月7日

Hi Jeffrey,

Thank you for your feedback. I’m truly sorry to hear about the difficulties you experienced while placing your order. I understand how frustrating it can be when an item is out of stock and when you're unable to modify your order as needed. We want to provide a seamless shopping experience, and I apologize for falling short in this instance. Your satisfaction is important to us, and we’d love the chance to make this right.

If you’re willing, please reach out to us directly at info@wineinsiders.com, live chat, or at (800) 615-7304, so we can assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Best regards,
Wine Insiders Customer Service Support

Wine Insiders からの回答

2024年9月17日

Hi Marcy,

Thank you for your feedback! I’m glad to hear that Jennifer was able to assist you with the promotion and clarify any confusion.

We appreciate you taking the time to share your experience, and I’ll make sure to pass along your kind words to Jennifer.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your family and friends about us. Give your friends $25 off their first purchase of $50+. They’ll save, and you’ll get a $25 coupon when they buy. Just click here : https://wineinsiders.com/pages/refer to refer a friend!

We truly appreciate your business. If there is anything we can do to improve your wine experience, please don’t hesitate to let us know.

Cheers,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月26日

Hi Shimoga,

I’m really sorry to hear about the trouble you’ve had with our website. I understand how frustrating it is, and I apologize for the inconvenience.

We take your feedback seriously and are working to improve our system. If you're open to it, we'd appreciate any details about the issues you faced so we can fix them as quickly as possible.

Feel free to reach us at info@wineinsiders.com, via live chat, or at (800) 615-7304. We’d love the chance to make this right.

Best regards,

Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月26日

Hi Ed,

Thank you for sharing your feedback. I’m truly sorry for the inconvenience with the Dollar General pickup and the change in delivery policy.

I completely understand how frustrating this must be, especially with the summer sale at stake. We always aim to provide a smooth experience, and I apologize that we fell short this time.

We’ve reported this issue to our team and will keep you updated once we have more information. In the meantime, if there's anything we can do—whether it’s finding an alternative delivery option or helping in another way—please let us know.

We truly appreciate your business and are here to make things right. You can reach us at info@wineinsiders.com, live chat, or (800) 615-7304.

Best regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月26日

Hi Delbert,

Thank you for your feedback. We apologize for the issues with your order and the difficulty reaching us. Due to high call volume from our recent sale, we’re experiencing delays but are working to resolve all inquiries swiftly. We appreciate your patience.

We apologize for the confusion with your order, including the number of bottles and the Sangovies. Your feedback helps us improve, and we want to make this right. Please reach out to us at info@wineinsiders.com, via live chat, or by calling (800) 615-7304 so we can resolve this as soon as possible.

Your satisfaction is our priority and we're here to help.

Best regards,
Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月12日

Hi Douglas,

I’m truly sorry to hear about the trouble you’ve had with placing your order. It’s frustrating to encounter issues after investing so much time, and I understand your disappointment.

We’ve been experiencing some technical difficulties recently, but our team is actively working to resolve them. In the meantime, please try refreshing the site or attempting your order again. If the problem persists, let us know right away, and we’ll assist you directly to ensure your order goes through smoothly.

You can reach us at 1-800-615-7304, email us at info@wineinsiders.com, or use our live chat for immediate help. Your patience is greatly appreciated, and we’re committed to resolving this issue for you.

Thank you for bringing this to our attention. We value your business and hope to make things right.

Best regards,

Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月12日

Hi Norman,

I’m truly sorry to hear about the issues you faced with our checkout process. I understand how frustrating it must be when things don’t go as planned.

We’ve been working hard to fix some recent system glitch, and everything should be functioning properly now. Could you please try refreshing the website or adding the items to your cart again? If you continue to encounter issues, we’d be more than happy to assist you directly with your order.

One of our representatives will reach out to you at 315-866-6414. You can also contact us via email at info@wineinsiders.com or through live chat or by calling us at 1-800-615-7304.

Thank you for your patience, and we’re here to help resolve this for you.

Best regards,

Wine Insiders Customer Service Team

Wine Insiders からの回答

2024年9月12日

Hi Customer,

Thank you for bringing this to our attention. I’m genuinely sorry to hear about the trouble you had with the ""Pay"" button and the difficulty reaching our customer service team. I understand how frustrating this must have been, especially after you took the time to select your wine.

We recently identified and resolved the technical issues affecting our checkout process, and everything should now be working smoothly. I assure you that we are committed to providing a better experience, and I apologize for the inconvenience this has caused.

If you need any help placing your order or have any other questions, please feel free to reach out directly. I’d be happy to assist you with your order personally. You can also contact us via live chat, email us at info@wineinsiders.com, or call us back at 1-800-615-7304.

Your satisfaction is important to us, and we appreciate your patience as we worked to resolve this issue. Thank you for giving us the opportunity to make things right.

Best regards,

Wine Insiders Customer Service Team