Winning Appliances レビュー 

114
•
TrustScore 5段階評価の4

4.2

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Bought a new Westinghouse cooktop(old one 30+years ceramic glass developed cracks). Easy on line process, quick delivery on time & great product. Excellent all around

5つ星のうち1の評価

Don't use Winnings Appliances, buy Andi-CO related products or anything to do with 3M Leibherr. I paid $10,000 for a Falcon oven. I was told it arrived into the country mid August. It took 3M... もっと見る

企業が回答しました

5つ星のうち5の評価

Over the Easter weekend our 10-year old Siemens Dishwasher 'gave up the ghost'. Visiting the Crows Nest store this morning relieved my anxieties & answered all my concerns. Nunda Wiersma, Winning's P... もっと見る

5つ星のうち5の評価

Winnings customer service is unparalleled as is their range and commitment to the best possible product and price, delivered in the quickest timeframe. In more than 25 years they’ve never let me down... もっと見る

企業情報


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4.2

ほぼ満足

TrustScore 5段階評価の4

114件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.2

すべてのレビュー

(114)

過去12か月のレビュー数: 27件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Front loader washing machine purchase

I had an excellent experience in the showroom when choosing a new washing machine (although the model I was after wasn’t on the floor, a similar one was). You can’t go wrong when the product is on sale, delivery is free, the appliance is unpacked and installed and the old machine is taken away. I’m very happy.

2025年1月17日
自発的なレビュー
5つ星のうち5の評価

They had the model I wanted

They had the model I wanted. The fact that installation of the new fridge, removal of all packaging, removal and disposal of the old fridge was part of the service at no cost is what sold me to choose Winnings, once again. The delivery team did a great job. Very helpful. Ordered by phone on a Saturday via a very helpful service lady. It was delivered the following Tuesday morning. Delivery was ahead of the expected time by 10 minutes. You can't complain about that!

2024年12月17日
自発的なレビュー
5つ星のうち1の評価

I would not trust these guys

I would not trust these guys on delivery timetable.
We order a sink over 6 weeks ago and we were assured it would arrive before by 15 Dec . We were told on the 14 it would not be in their warehouse until the 20 Dec but when it got there they would assure it had priority to get it to us on the same day as we were waiting on it to finish off the kitchen. We were called on the 21 Dec and told it has arrived at their warehouse but wouldn’t be delivered until 24 Dec
I would never deal with winnings they have made no effort and just lie you on timing.

2024年12月21日
自発的なレビュー
5つ星のうち1の評価

We recently ordered 3 appliances from winnings

We recently ordered a Miele oven, a Bosch washing machine and a Fisher Paykel fridge. the washing machine was delivered, but the delivery guy's driver did not get out of the van, and my 75 year old husband had to assist the delivery guy to bring the washing machine down the steps to our laundry.
The Miele oven was delivered minus a couple of additions that were included, but that is a Miele thing, not a Winnings thing, when the oven was to be installed, which we had paid for, the date for the installation was changed - apparently we had to phone and confirm the oven had been delivered and we hadn't. The lady at Appliances online gave us another electrician to call and thankfully he came out the same day and installed it and we were refunded our installation money. Today our fridge was to be delivered between 2-4pm, we arrived from work before 2. At 3:38 I got a message to say that delivery would be arriving in 30 minutes. After about 45 minutes the delivery guy called and said they would be another 10 minutes. The delivery guy arrived (same guy who delivered the washing machine) looked at the entrance, said it would be a 4 man job, they were tired had been a long day, would be another 2-4 days before it could be booked in - my husband asked him to phone his boss and he would speak to him, the guy said he would just go and get his phone, that was the last we saw of him, we waited 5 minutes, went up to the street, but there was no delivery van - they had left, no phone call, no apologies. Phoned winnings, said they would arrange delivery tomorrow morning. Meanwhile we had turned off our fridge, removed all food stuff into esky's and now have to wait another day. To say we are disappointed is mild - angry, frustrated is more like it. Winnings you have lost a loyal customer, this is our 4th purchase from you. Never again

2024年12月17日
自発的なレビュー
Winning Appliances ロゴ

Winning Appliances からの回答

Hi Catherine,

I'm very sorry to hear you've had such a frustrating experience with us, and I am eager to look into this further.

If you could please email us at customerexperience@winning.com.au I will be able to locate your invoice and ensure that the issues in your delivery are addressed, in order prevent similar issues occurring in future orders.

I would also like the opportunity to apologise to you directly and further review how we can turn this around.

Kind regards,
Peter - Customer Experience Team

5つ星のうち5の評価

Exceptionally speedy service and delivery

I ordered online on a Friday afternoon. My item was delivered to my door in suburban Adelaide first thing the following Monday morning. And I got regular delivery updates - the final one telling me my delivery would be within the next 30 mins, which it was.
Well done.

2024年11月9日
自発的なレビュー
5つ星のうち1の評価

spezialist cooktop order

Hi I ordered a spezialist cooktop which didn't get delivered so I requested for a refund. I am still waiting from Management and team Northmead Winning Appliances to resolve this matter. They were quick to process the order but give you the run around when refund is requested.

Really disappointed with the after service.

Customers beware, they don't call you back or respond to emails your order requires a refund. Reported the matter to Fairtrading. I wander if they will respond if I escalated the matter to NSW Administrative Office.
Anyone else out there with similar experience, please share.

2024年11月5日
自発的なレビュー
Winning Appliances ロゴ

Winning Appliances からの回答

Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. We certainly want to assist and resolve this matter as quickly as possible. To help us locate your order and investigate further, could you please provide your order number? Alternatively, please feel free to email customerexperience@winning.com.au with your name, phone number and email address to help locate the order.

We understand your frustration and are committed to improving our after-service communication. Once we have your order details, we'll look into it right away.

We look forward to resolving this for you.

5つ星のうち5の評価

Excellent service from Martine Ah Heng

We received excellent service when putting together a gift registry for our engagement party. Martine was a delight to work with and went over and above to make sure we were happy. And Martine was always was available to contact if we or our guests needed any assistance. I definitely recommend getting in touch with Martine if you need appliances or anything from winnings.

2024年10月12日
自発的なレビュー
5つ星のうち5の評価

Excellent service from start to finish

Excellent service from start to finish. We bought the appliances in a sale and Winnings stored them for 4 months. Delivery was made on the promised day with a notice advising the delivery window then another when they were half an hour away. Storage and delivery free Definitely recommended

2024年10月14日
自発的なレビュー
5つ星のうち2の評価

Very disappointing

Very disappointing. No communication when delivery expectations couldn’t be met x 3 times. Expected me to wait 13 weeks for next delivery date, too long and that one may not have been fulfilled either.

2024年10月19日
自発的なレビュー
Winning Appliances ロゴ

Winning Appliances からの回答

Good morning,

I’m truly sorry for the frustration you’ve experienced with the delivery delays and lack of communication. I understand how disappointing this must be, and I appreciate you bringing it to our attention.

Regarding your invoice, you have provided I can not find it in our systems could you please confirm you have provided us with the correct invoice. I appreciate your patience, and please let me know if there’s anything else I can assist you with.

Best regards,

Courtney

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