WPAmelia レビュー 249

I love my Amelia plugin for WordPress!
It's extremely easy to use and effective.
The customer support is very reactive and professional.
I recommend it!

Incredibly poor and buggy system, after weeks of going back and forth with the inept customer support, and getting no where with an average 2-3 useless replies each week, I went elsewhere for my booking system. Genuinely wish I hadn't ever started with this joke of a system

Amelia support gets 5 stars from me, because they have helped me solve so many tech problems when setting up the Amelia events plugin.

Amelia has completely streamlined the booking process for my solo osteopathy practice. Clients find the interface easy to use and are very happy with it. I absolutely love it.

Note : setting it up was the hardest part - there was a steep learning curve for me. Their A.I. data base support is great - their customer service support team is very helpful and knowledgeable however patience is needed because it is not instant chat!

By far the best class booking system I have come across for our busy training business. I have looked at so many systems, many costing thousands per year, that do not offer the options and capability of Amelia.

The layouts and styling options look professional and polished, and the Google Calendar integration works very smoothly. On top of that, the support team is very kind, helpful and quick to reply.

Poor customer support, plugin doesn't work as expected and it takes days to contact support and they barely do anything. Waste of time waste of money on this plugin.

I have no idea how good the system will be when I finally get to use it, as I'm having nothing but issues and bugs getting it fixed. The big problem I'm having, is trying to get a response from Amelia customer support, which so far has been incredibly poor, and now has me looking into other booking systems to potentially use.

Excellent plugin, the support is great, the subscription plans (annual or lifetime) are very good! I recommend

Best Wordpress booking tool on the market. Hands down.

Super happy with Amelia - I've been using it for a few years and love it. What's standing out are the really nice and patient employees who usually provide quick and helpful support. The system has everything I need for my small business and keeps getting better with regular updates and new features.

Support take forever, there's no way to talk with them directly. They answer us every 24h and than another 24 when we reply, and than another 24h. It's been 5+ days now. The problem is still going.

It's a decent plugin, reach set of features that is expected form a booking plugin and If your business requires event management this plugin provide that too. I can say the customer support is good and helpful when it comes to problems or complexities. Also, I have to mention at first it's a little bit hard to configure the plugin at the backend, maybe they have to work on UI/UX in the backend. The new version (9) had a better UI, but not better UX. It lacks documentation for version 9. Overall, I'm happy with my choice over selecting this plugin over other booking plugins.

Nada funciona con prometen que funciona, es muy poco configurable,si no se adapta a tus necesidades, te dan la opcion de sugerir cambios, pero tendrás que esperar años para que las implementen, en caso de que decidan hacerlos, tras 5 meses intentando adaptarlo a mi negocio, ha sido imposible, he perdido tiempo y dinero. Actualmente utilizo un plugin en su version gratuita (Pinpoint Booking System WordPress Plugin ) que ofrece mejores prestaciones, siendo mas basico es mucho mas configurable que Amelia, es increible que Amelia por 400€ en su version pro, no haga ni la mitad que uno gratis. Venden interfaz bonita con un funcionamiento cutre. Lo unico positivo es que el servicio tecnico responden rapido, pero no solucionan nada.

I've tried a number of booking plugins and I kept putting off Amelia because it looked “too much”, but I was wrong.

Yes, set up isn't quite "plug and play" - but that's because the plugin offers such robust features. Even with all of that, you do not need to be a technical person to set it up - you just need to read the steps and have a bit of time and patience. The documentation is clear, the interface makes sense, and the support team has been fantastic.

My client has found the front-end system for employees super simple and, amazingly, I am yet to get a single "but how do I do this" question. It is well worth paying for.

I used Amelia's platinum product to hardcode a unique booking engine for our fly fishing club. When this recently was hit by an API renewal, Amelia stepped in to ensure it was fixed quickly. We appreciate the human effort behind this versatile booking app.

Amelia says it has certain features that simply do not exist, and rather than update the software with new features their paying customers request, they have spent the last year making a whole new UI for the same product, so now where you could do things with relative ease, you have to click through four or 5 options and screens, just to get to the thing you want to change, where as the old version did all of this a lot more smoothly and in one click.

Recently I am seeing that as my customers grow, this software is not really fit for them, some examples

Customers like to book at unsocialble times, sending out emails and SMS's to employees past midnight for appointments, being a system built specifically to streamline bookings, you would think you could stop it processing bookings between two set times - this is impossible in Amelia, and they say I should use a third party solution to achieve it

In their materials, they allude to group SMS messages and group notifications being a thing - this is not possible without a third party workaround, at this point if I'm using so many third party work arounds to get Amelia to do what it says it can do, then what is the point of the actual software?

You can not customize Amelia through DIVI or DIVI5, Amelia ignores all settings. You can not control the size of Amelia's windows, it just ignores

You cant change text size for mobiles, you cant change text size at all

You can send notifications to one additional number, but cant control what notifications you want the additional numbers to get, it is all of them, or none of them

So if I wanted two employees to receive an appointment SMS, I have to include them as extra numbers, but this means they get copies of every message (Be it customer, or employee) so wanting one additional employee to receive one specific message and not the others, is impossible given the current setup

Their support team seems to be luck of the draw, some are amazing and will go out of their way to help you, others can be extremely dismissive and go into defensive mode, not actually solving anything

I honeslty wish I had never put my customers on Amelia. Will be migrating out by the end of the year and certainly will not be renewing anything with them. They prioritise a pretty modern UI over actually offering new features and improving what they already have

Such a shame, this could truly be the best booking sotware for wordpress, if Amelia actually listened to their paying customers and implummented features they are repeatedly asked for

Do not believe the positive reviews!

The setup of this plugin is highly convoluted, front-end is extremely locked, employee access convoluted and not mobile friendly, and support is NON EXISTENT (we have been waiting 2 days for a response to a critical issue).

Stay away from this plugin until this review is updated.

PS! I work for an award-winning agency, as a consultant working with implementation.

Worst support I've ever experienced with a booking software system. Very long lag time in terms of getting back to you, support given is not practical, i.e. they suggest you write the issue in an email. No live support at all. Do not recommend this product.

⭐ 1/5 - Catastrophic service for a plugin sold as professional
I am a beauty salon owner with 3 employees and I pay for the Pro license. Here is what I experienced:
❌ SMS reminders have not been working properly since installation - customers miss their appointments because they never receive reminders
❌ Support takes a minimum of 24 hours to respond, is unreachable by phone or live chat, and when they do respond they blame the cron job or DNC restrictions instead of fixing the problem
❌ Their own advice to create a custom notification “24 hours before” sent WRONG SMS to today’s customers telling them their appointment was TOMORROW - I almost lost customers because of this
❌ I had to hire my webmaster at my own expense to verify the server configuration - the problem was still on Amelia’s side
❌ I spend my evenings manually sending SMS to my customers because the automatic system does not work
A booking plugin that doesn’t remind customers is completely useless. I deeply regret switching from my previous system to Amelia. Run away if you are a salon with multiple employees.