Wrenkitchens 

I purchased a new kitchen from this company. The kitchen should be fitted in a week. The old kitchen was taken out on the 9/10th of February 2026 until now the final part hasn’t completed. I was left without a fridge, cooker and microwave for almost three weeks. I’m a pensioner and had to buy take away all this time. As for communication it’s non-existent. I was promise some form of compensation from them (I’ve kept the emails regarding this). Only to receive an email from them today stating my case is now closed and they have not even install the filters in my cooker hood as I am writing now. And the irony of it they didn’t even do an investigation to ascertain the cause of the delay and the mental anxiety they caused me. And to think I was also going to use them to install a new bedroom. Lucky escape I day

martin and Richard, we’re so helpful and nothing was too much trouble they are a credit to your company, Thank you so much
The OBRIEN FAMILY CORNWALL

Paul and Okan dropped our wardrobes off. Lovely team - making it a simple straightforward experience.

The showroom great, design fab - ready to go - not on your life - half delivery didn’t turn up, (despite having ordered 6 weeks ago) many many phone calls, emails, texts etc with no result - so still without main things ie oven housing and fridge housing! In one 12 hour period I had 3 delivery dates for one delivery and still I haven’t got them! Stupid talk about hours of drivers and runs when they could have sent by alternative means - a van even turned up for delivery with no order on it. Whilst the showroom and delivery lads are great the showroom loses its shine when you ring to complain - ‘not in our hands now - ring customer service’ - obviously once they have your money they do not care about the stress the customer is experiencing. My fitter and electrician have been proper messed about too - so don’t waste your money unless you want a great deal of stress!!! They don’t listen and don’t want to know 😡

We went for a WREN Kitchen on the recommendation of a few clients a few years ago, and I wish I didn't agree with the choice of the ovens, we got a double oven and microwave built in.

1st Year all was fine, but then the electrics tripping started happening, so we rang WREN a few times and we didn't get any help, after spending £8K with them and then had to pay the installers another £4K.

Our house was quite old, made in the 1950's and we had to have new electrics fitted in the fuse box for the oven. Now the second oven has stopped, and we have no way to cook anything in the ovens. Our mother in-law had the same cookers and the same issue, and this caused a big problem for her too.

After spending that much money 5 years ago, I expect the ovens to keep working, but it's a joke.

I'm going into their showroom tomorrow to talk to their team, as I'm not impressed at all with any of this.

The kitchen as a whole is very good
The tek wall I wish we had not taken their recommendations because after a year we decided we didn’t like it. So we decided to remove it and replace with tiles, well what a job that has turned out to be it’s pulled all the plaster off because it’s stuck on with no nails the sides of the units shortened to make it look like a snug fit not good what seemed a little job has turned into a big expensive one
So make sure you really want their tek wall

The customer service representative Nunya was very professional and extremely helpful and handled my issue quickly and resolved the matter with no fuss at all and was a pleasure to speak with

We have been delighted by the quality of our bedroom furniture from Wren.
We had one dimension issue that we needed help on and we made contact with Wren customer care team.
Nicholas was our contact and he was fantastic. Really knowledgeable, referenced our files and helped us find a solution, he went out of his way until he got us the answers we needed.
The customer care team at Wren were brilliant and special thanks to Nicholas.
We thoroughly recommend Wren for quality products and their fantastic customer care team.

This is my 3rd review all relating to my small sized kitchen project which started in July. We are now into week 11 of a verbally agreed contract of 1 week. 75% of my kitchen is currently being replaced due to poor fitment. It took 4 weeks for an Installation Area Manager to be appointed to my case. Further delays took place through allocation of new fitters.

Throughout these 11 weeks I have had no running water, no ovens, no worktop, no sink and my family and I have had to live in our bedrooms as our lounge and garage have been full of replacement units. The disruption to our lives has been incalculable. We have lived off microwave food which has been just awful and our health has suffered as a consequence.

I have written to Mark Pullman, their Managing Director, expressing our total disappointment in the company but never received any response!

I would not give any rating to Wren. Please please avoid this company at all costs. They have taken 3 months of my life from me so far; which should have been a 1 week project. I will never get that time back and I have had to rearrange my whole summer. It looks like my whole awful experience will now take a further week or two to complete. I have been very poorly. The frustration levels, especially trying to deal with the customer service team, has been the most dreadful experience I have ever been through within the Retail Industry.

Someone needs to be held accountable within the Peterborough Store where my Dream Kitchen project began as it was through them that I have had to go through such an ordeal. I have written to Paul, the Manager at Peterborough. He initially promised me he would take a keen interest in my kitchen and follow up weekly with me but he failed to do so and simply passed me onto the customer service team. Another promise broken, totally unacceptable and unprofessional.

Avoid Wren if you want to have a smooth kitchen renovation.