I recently had problems signing in so had to change my password and now just a few days later using that password on my laptop and it says it doesn't recognise it! I tried the same password on my ph... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... もっと見る
23andMe is fun. How much fun depends on how much you pay. There will always be a feature you want on the next highest level, which is frustrating, but I can't say it affects my trust level. If you jus... もっと見る
I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... もっと見る
企業情報
当該企業による記述
23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.
連絡先
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HORRIBLE SHIPPING
I enjoy the product but shipping is ridiculus. I spent 13 Euros for shipping and every time it I wait 2 weeks only for it to get lost and then it takes another 2 weeks to receive the new kit. It has happened all 3 times I ordered. Unacceptable, I have to wait another 4 days before I can request a new kit and now I know it won't arrive in time for christmas, thanks for nothing.

23andme からの回答
I think it is a very interesting…
I think it is a very interesting service. Got my results pretty fast.
Detailed and Insightful
I recently used 23andMe and was really impressed. The process was simple and straightforward the kit arrived quickly, instructions were easy to follow, and the results came back sooner than expected. The ancestry and health reports were very detailed and gave me fascinating insight into my heritage and genetic traits. Highly recommend 23andMe if you want clear, reliable, and comprehensive DNA results.
Pretty neat experience
Pretty neat experience, it did what I needed. Gave 4 stars because they expect you to upgrade to a premium membership for almost everything. I could get more for my money on ancestry (hind sight and all that) but great if you’re only looking for the basics with the cost of your kit. Did not have to wait long for results once sample was received.
Could not have been worse. It took four months and hundreds of…
It took four months and hundreds of emails to get my results. Customer Care only had bots, no humans, who just gave the same robotic responses over and over

23andme からの回答
Need more info on life 500-600+ years ago!
They update me often on new features and changes. Just wish there were more contemporary connections and more history on the life of those listed. Just general information on what their jobs and lives were like.
confusing
confusing, no help understanding the results and emails I got after were all about buying additional services when the first service purchased was never followed up. I wouldn't recommend
Doesn’t really tell me anything
Doesn’t really tell me anything, names people that are 4th & 5th relatives. Never heard of ant of these people

23andme からの回答
You charged me money without my…
You charged me money without my permission in a really sketchy way.

23andme からの回答
Crappy company
Crappy company. Very disappointed. Limited info. Too much time spent for limited info.
Great to connect with family too see…
Great to connect with family too see where we come from
Never received kit!
It’s been almost a month since I ordered my kit and I’ve received NOTHING. It’s been shipped twice and returned to the lab twice without any explanation as to why my kit couldn’t be delivered to my home address. Their AI customer care agent “Brian” just keeps asking me for a different address to ship my kit to, but I only have one home address? Where I receive mail from all mail couriers just fine. I’ve asked for a refund because this is just ridiculous at this point.

23andme からの回答
rencontre echanges
j ai pus rencontrer de belles personnes du monde entier je leurs ai fais decouvrir ma belle region auvergne deguster la bonne nourriture vivre a la ferme
I cannot even log into the data
I cannot even log into the data. Something is wrong. Passwords etc...

23andme からの回答
The product is all about upselling
The product is all about upselling, even once you have paid a lot of money for the initial service. Also, the links to Google and Google founders are so obvious... seems to pure marketing cash machine they are trying to create.
I FEEL THERE MUST BE MORE HONEST & MORAL COMPANIES OUT THERE DOING THIS SERVICE
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