23andme レビュー 

8,067
TrustScore 5段階評価の3.5

3.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

I recently had problems signing in so had to change my password and now just a few days later using that password on my laptop and it says it doesn't recognise it! I tried the same password on my ph... もっと見る

5つ星のうち3の評価

6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... もっと見る

5つ星のうち5の評価

23andMe is fun. How much fun depends on how much you pay. There will always be a feature you want on the next highest level, which is frustrating, but I can't say it affects my trust level. If you jus... もっと見る

5つ星のうち5の評価

I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... もっと見る

企業情報

当該企業による記述

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

8067件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 57%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(8,067)

過去12か月のレビュー数: 664

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Good for getting a baseline.

There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regards to my health outlook and have good discussions about diet and exercise of both body and brain.

2024年11月10日
5つ星のうち5の評価

All good

I am happy to see more ancestral things coming up and more additions to the health part of 23 and me. I enjoy seeing where my ancestors came from.

2025年10月29日
5つ星のうち1の評価

Close your account

23andMe filed for bankruptcy protection, being fined by UK and other regulators for a 2023 data breach, and announcing that the company is being sold. The data breach exposed customer information from millions of accounts, and the subsequent sale has raised privacy concerns for many customers. So I closed my account and asked for immediate deletion of all my personal details.

2025年11月10日
5つ星のうち3の評価

Bring Back the Genetic Data and the Chromosome Display

Although I am pleased with the added features that the subscription offers me, I find that I am hindered in my genealogical work because I no longer have access to the genetic data and the chromosome displays. I had hoped that they would be restored after your customers had reset their passwords and adopted dual factor authentication. I do not see any reason for you to deprive us of the services we once enjoyed because of the use of recycled credentials by your irresponsible customers. It is 100 percent their own fault if their accounts were accessed without their consent!

2025年10月29日
5つ星のうち5の評価

I LOVE 23andme

I LOVE 23andme. I am so glad they were able to salvage the company and not go out of business. They continuingly work to improve and refine, their research on DNA ancestry and health. I pay for the yearly premium subscription which is super reasonable so that I always get the latest updates. I especially enjoy the "Historical Matches." Keep up the good work 23and me!

2025年10月29日
5つ星のうち2の評価

I paid for premium or whatever the…

I paid for premium or whatever the higher price deal was. They still hit me to upgrade constantly? I don't even know what I get for what I pay for. And the week after I paid the premium subscription I read they had filed bankruptcy? I still get hit for more money way more then I receive information. To the point I blocked their emails. I'd rather sign in and look at my results then open 100 emails with nothing but asking for more $$$

2025年10月29日
23andme ロゴ

23andme からの回答

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

5つ星のうち3の評価

Update Review

The overall ethnicity (ie. British and Irish) was a good improvement. 93% British and Irish seems right and actually matches other tests. But breaking down the regions into countries seemed a little off. I lost 2 of my close communities with a country as well (Ireland). I do have at least some Irish ancestry (other tests pick it up.) I had, but lost, Central and Southern Ireland and Southern Munster as close genetic groups. I also lost my distant Ireland and England genetic groups. And my smallest percentage (Wales) has a "very close community". Overall semi better, but I now only have ONE genetic group (excluding additional genetic groups in the US) with a premium. I upgraded to premium to see more genetic groups, which seemed pretty accurate before the update.
My nearly fully Czech brother-in-law has a VERY small portion that isn't Eastern European. He did receive good Czech and Slovakian groups, but he also received about 6 English genetic communities.
I only have one genetic community and I'm 93% British and Irish.
The overall British and Irish percentage seems more realistic for me, but some regions seemed better before the update.
I honestly liked it better before because it wasn't overly specific, so I could put it together using my knowledge of my family. I gave it a 3 but technically I'd say a "strong 3 going on 4". I've always enjoyed the layout and how 23andme utilized maps though.

2025年10月28日
5つ星のうち1の評価

I gave a one star because since I…

I gave a one star because since I originally set up an account I have not been able to go back online. I have contacted customer service with no help. So I have never been able to see my results and your company were unable to help me see my results online or email me a copy of the results

2025年10月29日
23andme ロゴ

23andme からの回答

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

5つ星のうち5の評価

My 23andMe Experience

To date, I've had a great experience with 23andMe. I've learned about many DNA relations. Unfortunately, there are no records for direct relatives before me. They have passed on and left no records behind.

2025年10月29日

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