This company and it's software is the best I have ever used. The support is over the top. Quick response time is essential and they meet it hands down! The software is awesome in that I can do pretty... もっと見る
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レビュアーのコメントを見てみましょう
Have tried other adobe replacements, ended up ditching them for Ace instead. I like the interface and its abilities. The only suggestion that I could think of would be to add a TWAIN component. Ove... もっと見る
I've been looking for a replacement for Adobe Acrobat and read about AcePDF Editor. I downloaded it on a Monday and ran it through its paces. By Thursday, I was buying a lifetime license. I had one pr... もっと見る
Bought this software nearly two years ago and aways find a way to utilize its core functions on a nearly daily basis. Perhaps even more amazing than the software is the stellar customer service. D... もっと見る
企業情報
当該企業による記述
AceThinker provides practical digital tools designed to make everyday creative and productivity tasks easier. Our products cover screen recording, multimedia editing and conversion, PDF management, online utilities, and a growing range of AI-powered tools for creating, editing, and working with images, videos, audio, and documents. We serve individuals, students, content creators, educators, and businesses around the world. Some of our tools work directly in the browser for quick access, while others are available as desktop applications for users who need more advanced features and greater control over their work. Our goal is to make useful technology accessible without unnecessary complexity. We continually improve our products based on changes in technology, customer needs, and feedback from real users. As our platform develops, we are bringing more of these capabilities together into a simpler and more connected experience. Customer support is an important part of our service. If you experience a problem with installation, activation, product use, billing, or an online tool, our support team will review the issue and help find an appropriate solution. We also assist customers who need to reactivate eligible software after reinstalling a program or changing computers. We value honest customer feedback because it helps us identify problems, improve our products, and provide clearer information to future customers. Whether your experience has been positive or you believe something needs improvement, we welcome your review and the opportunity to respond.
連絡先
F10 Azure Building, 59 Great Eastern Road, E15 1DX, London, 英国
- 07423256322
- business@acethinker.com
- www.acethinker.ai
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 33%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Very efficient customer service
Very efficient customer service, making their best to ensure that I received the help I needed to make the program work. The program works just fine.
AceThinker have been uniformly helpful…
AceThinker have been uniformly helpful and responsive when I've had queries about the product I'm using (Aqua Tune). Recommended
Software and Customer Service are Great
Software is great & works as well as expected. Additionally, I had a non-tech, customer service-related issue that they solved almost immediately. Highly recommend.
AcePDF is now a great editing program.
I bought the AcePDF editor for MAC last fall. A few months ago I noticed bugs with some keyboard special characters when adding text to a document. The support team was very responsive, and once I was able to communicate what was happening, they said the issues would be resolved in the next release.
A couple of days ago I was notified and directed to the new release, everything I reported is fixed now! I also noticed the page scrolling is smoother now and the program seems more refined.
I don’t know if there’s a user guide available, but I’ve been able to find and figure out how to do just about everything I’ve tried. For example today how to select all pages in a pdf and rotate them 90 degrees.
Thank you.
Purchased the license
Purchased the license. It works great. Had an issue, was resolved flawlessly. Will do business again if needed.
Works great for my purposes.
Works great for my purposes.
I mostly use the software for manipulating pdfs - not editing, creating, etc. But so far, it's done all the things that I needed it to do. 5 stars.
Only thing better than their software is their sevice
Bought this software nearly two years ago and aways find a way to utilize its core functions on a nearly daily basis. Perhaps even more amazing than the software is the stellar customer service. Due to multiple factors and various life circumstances, I've had to redownload and reinstall the software on different devices -- usually due to one laptop or another being stolen. In every case I've been meet with a quality treatment by every representative.
Great tool out of all other PDF editors.
Great timely support
Great timely support. Great applications. Very satisfied with the product and service.
Thank you
I had ACE PDF license on my old laptop…
I had ACE PDF license on my old laptop that broke. I requested a replacement one to use the software on my new laptop. The customer service was excellent and they provided with a new one and deactivated the old one. Very impressed. The software itself is excellent.
Great product and the support staff is…
Great product and the support staff is awesome. Clyde
Fast tech support
I have the lifetime licence and recently had a small problem when installing on a new machine, but the folks at customer service quickly sorted it out.
Thanks, Jim.
Outstanding product even better customer service
I bought the lifetime license and it always works great. Had an issue with it but I contacted AceThinker and they corrected the problem immediately. Outstanding customer service! Made a great choice buying this product.
wonderful
wonderful, affordable software, easy to use, rich in features and very pleasant support!
Just LOVE it!
Thank you, AveThinker!
Outstanding Customer Service!
Began using Ace PDF a week ago. Seems to be a very good application, but I had problems with the printing function.
After reporting the problem and sending some log files to Customer Service it did not take long until they updated their product. I just had to download, reinstall and enjoy an error free application.
Gold Medal to a serious, competent, fast responding Customer Service!
Thank you Jim Champion AceThinker…
Thank you Jim Champion AceThinker Support Team! PC crashed and had an issue reloading this program. His solution worked like a charm. Thx.
Excellent support and smooth experience.
AcePDF is a very complete set of tools for working with PDF files. AcePDF is a great product, and the customer support at AceThinker is fantastic!
Excellent support and smooth experience. I recommend...
I had a problem installing AcePDF
I had a problem installing AcePDF after hours on a holiday weekend and left a message for the AceThinker Customer Support Team. A Customer Support Specialist got back to me within a couple of hours with a new keycode which worked instantly and perfectly.
I call that excellent customer service.
AcePDF is a very complete set of tools…
AcePDF is a very complete set of tools for working with PDF files. The features I have used worked great. When I had to transfer my license off a PC I discarded to a different PC customer support got back to me right away.
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