Recent annual service & MOT on 10 yr old Fiesta (50K miles) resulted in replacing rear suspension bushes and coil springs. Due to cars age the cam belt replacement was advised by Ford. Acorn had diffi... もっと見る
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Thank you to Chloe for her help and advice regarding dashcam fitting. All emails responded to promptly and efficiently with clear advice.
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Great showroom very clean and tidy nice facilities and drinks. Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements. Car prepped like brand new... もっと見る
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Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole tea... もっと見る
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企業情報
当該企業による記述
Here at Acorn Business Centre we can take care of your every need. Whatever you're after, get in touch with our business team today. Leasing your car with us: We supply and lease all makes and models of vehicles available in the UK market including prestige marques such as Audi, BMW, Jaguar, Land Rover, Lexus, & Mercedes. So if you have a particular model in mind - please talk to us! We pride ourselves on delivering high-quality customer service coupled with a friendly can-do approach to any challenge we receive from our customers."
連絡先
Cannock Rd, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, 英国
- 01543673222
4.6
優良
262件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service as usual would throughly…
Great service as usual would throughly recommend. Special thanks to Josh & Chloe.
2025年11月28日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hi there, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Acorn Motor Group - Acorn Business Centre からの回答
Hello Barry, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Burntwood
Happy with the empathetic understanding
I have been contacted by Matthew the general manager to explain the work that has been carried out and will meet up with him now to verify all the work with him due to my clutch and gear fault
I am very happy I have been contacted to arrange this just to go over it all in detail
Feel happy with this that he understands the bit of bad luck I had with the clutch going
2025年8月28日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hello Victoria,
Thank you for taking the time to share your feedback again. We are very sorry to hear of your concerns. Your complaint has been logged with our Customer Care team, and both this and your comments are with the management team at our Burntwood site.
We take all customer feedback very seriously and are committed to ensuring you receive a full and fair response, which we have provided to each of your reviews.
Best wishes,
Acorn Customer Care Team
Poor to date
Poor to date. Can’t get a response to emails about a car I’ve ordered. Only asked a simple question around delivery timescales.
May review again once my car has arrived.
Update: Followed guidance in the dealer response below but yet to hear anything.
2025年7月10日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly on 01543 673222 or alternatively e mail customercare@acorn-group.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
Horrible
Horrible, do not buy from this dealer.
In relpy to acorn,
I ready placed dispute to Motoring Ombudsman.
Obviously you can't addres my concerns.
ONCE AGAIN DO NOT BUY ANY VEHICLE FROM THIS PEOPLES!!!
2025年7月9日
Acorn Motor Group - Acorn Business Centre からの回答
Hello there, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at 01270 507490 when you have a chance. Alternatively e mail customercare@acorn-group.co.uk Thank you, and we look forward to hearing from you.
I was dealt with extremely quickly and…
I was dealt with extremely quickly and professionally. I received a video about the car which was in for a service. The additional work required was explained to me. The car was ready washed and cleaned long before I needed it. I received telephone calls without having to chase for updates.
2025年5月14日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Angela, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Everyone was friendly and helpful
Everyone was friendly and helpful. Kept in communication during the process and received a nice video of my car being checked.
2025年4月9日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Kieran, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Used KIA Acorn Burntwood
Great showroom very clean and tidy nice facilities and drinks.
Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements.
Car prepped like brand new for a used car just like you expect (not like other franchises under the KIA banner )
5 star local dealer, thankyou.
2025年3月6日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hello Dean, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Burntwood
Fleet department
Update
Further to my review below, they reply asking me to contact them to restore my faith in them, I contact them only to be told the case is closed so that was a waste of my time contacting them again.
Had a vehicle delivered by the fleet department in May last year, the bonnet was damaged on delivery, I have been in communication with them ever since, my car went in to be repaired, came back very very bad, it took 6 months to get them to have another look at it, finally went in a couple of weeks ago, Ashton the fleet manager called me to say that they are not prepared to put right the work that they did wrong the first time, he even agreed that you could see the ripple in the paintwork but says it isn't bad enough to put right, so I am stuck with a £55,000 brand new car that has a ripple in the paintwork which i think is totally unacceptable, Ashton also failed to return many many emails and phone calls, I am totally disgusted with the level of customer service I received from this company, my advice would be to avoid at all costs.
2025年2月10日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hello Jason , Thank you for your feedback, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We strive for 100% satisfaction, and we regret to find out that this was not the case. We appreciate you bringing this experience to our attention. When you have an opportunity, please reach out to us at customercare@acorn-group.co.uk so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Kind Regards
The people listened to wat was to be…
The people listened to wat was to be done and carried out the work to a top standered
2025年2月14日
Acorn Motor Group - Acorn Business Centre からの回答
Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Crewe
Poor Experience
I leased a KIA EV6 from them but by far the whole delivery and aftercare treatment has been the worst experience ever. I was given information on how and when the car would be delayed. I was just given a date. I had to call on the day to ask. I was not advised to arrange insurance prior to delivery. The other car dealers I have dealt with have been upfront about this. When I called back about this, one of the team advised me that I should arrange it on the day. 'It is easy, I have done it several times'. As done last minutes cost were way above the quotes I had got earlier when I was researching getting the car. Over £1000 pounds more.
I was reassured the car would have the relevant updates especially the ICCU recall. However on delivery, car was showing updates requires for the system. Soon after delivery, I received an ICCU recall letter. This involves taking the car in for the whole day on a work day. I would have to take time off work to do that. As a clinician, I need a vehicle to get to work and to carry out home visits. This is further cost that I will to incur as this will be unpaid leave. I will be arranging this
The manager contacted me back following my complaint. He stated he would investigate the issue and I could contact him back if any issues. I have written two more emails and also call four times but no response. The reception team have offered various reasons: he was away with KIA UK, Christmas holidays, was in a meeting, was with a customer. Each time I was advised by them that they would relay the message that I called but still no contact.
Unfortunately, I will be taking this forward to KIA UK and/or the Ombudsman regarding their practices and experiences as they do not want to reply to me. Very professional in my opinion.
2024年11月11日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Thank you for taking the time to leave us this feedback. it is disappointing for us to hear that your experience was anything less than great. we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at customercare@acorn-group.co.uk , so we can address this situation directly. Thank you and we look forward to hearing from you.
I took my car for it’s first service
I took my car for it’s first service , it would take about one and a half hours so I decided to wait , there was a area with coffee machine and nice seating area ,
The car was ready in the time stated ,it had even a wash which I wasn’t expecting , very good service , when I got home I received a short video which was the health check of the car , not something I had before ,
2025年1月22日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Nora, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Group Crewe
I recommend Kia for Motability customers!
Visited with my parents to arrange their motability car, our sales consultant today was Toby Mason.
We were given plenty of time to select the right car to suit the needs of my parents, and were talked through all the options available.
Toby even liaised with Des Gosling to find the best adaptation options for the three cars my parents were considering and made the arrangements for the installation.
My parents decided on a new car and all the new features inc Hybrid automatic were fully explained and we were assured that all the operating systems would be demonstrated before they drive away in it.
Toby provided excellent customer support and took the time and care to listen to any questions and concerns we had.
2025年1月8日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hello, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. We're happy we could meet your expectations! reviews like this give us motivation and help us ensure we provide high-quality care. thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us. Take care and have a wonderful day.
Best wishes
Acorn Kia Burntwood
After sales
Having recently purchased a lovely Kia Stonic from Kia Acorn Burntwood, I popped in to ask about a paint stick in the event I got a little chip on my car.
I was given sound advice about it and the ordering was super easy with the friendly after sales lady. I received a call from them when it was available. The parts team were amazing on collection too! I had a laugh with the chaps, and for me, that goes a long way when people are friendly and not afraid to have a giggle.
Another good experience!
2024年9月16日
自発的なレビュー
Acorn Motor Group - Acorn Business Centre からの回答
Hello Tracy, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Burntwood
Acorn Motor Group - Acorn Business Centre からの回答
Hello Steve, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Business Centre.
Very helpful and explained everything .
2024年8月31日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Brett, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Warrington! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn Kia Warrington
Stress free purchase …
Can’t fault the service and the process of buying a new car from Acorn MG. Straight forward and no problems.
2024年8月6日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Tim, we are so pleased you enjoyed your visit to Acorn MG Crewe! we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Have a great day.
Best wishes
Acorn MG Crewe
Had a great and seamless experience…
Had a great and seamless experience with Acorn and will buy all my future cars through this dealer. Chis was extremely responsive and trustworthy.
2024年6月19日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Mark, thank you for taking the time to leave a review for us at Acorn Kia Macclesfield, We're happy we could meet your expectations! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please don't hesitate to reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
Excellent customer service
Quickly booked it via excellent customer service desk. Great communication. Happy with the service I received
2024年6月30日
Acorn Motor Group - Acorn Business Centre からの回答
Hello, Thank you for taking the time to leave us such a positive review! Our team at the reception desk works hard to provide exceptional service to all of our customers, We truly appreciate your recognition and are glad you had a great experience. Thank you for choosing us. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood.
Great service and great staff
2024年6月19日
Acorn Motor Group - Acorn Business Centre からの回答
Hello Sandra, we appreciate you taking the time to leave us this feedback. thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! We do hope we can be of assistance in the future. Take care and we hope you have a great day.
Best wishes
Acorn Kia Burntwood.
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