Dan has made every step of the ordering process so easy & smooth running for us. Great communication & made to feel like a valuable customer with regular updates along the way. So glad we chose acorn... もっと見る
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After a slightly inauspicious start last year, I booked my car in for it's yearly service and MOT. I can honestly say that the service this year, from start to finish, has been fabulous. From boo... もっと見る
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Great experience, frendly welcoming knowledgeable staff. No hassle sales, we knew what we wanted and Mathew delivered 😊
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I recently visited Acorn Warrington branch with a problem that I have had with the car since I bought the car from another Kia dealership who wouldn’t admit there was a problem. So after having the ca... もっと見る
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企業情報
当該企業による記述
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
連絡先
Manchester Road, WA1 3TZ, Warrington, Paddington, 英国
- 01925 851574
4.8
優良
617件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible After Sales Experience
We took our car today to the dealership for a service. We informed Acorn beforehand about an ongoing issue with PPF warning. This is a very common problem with some KIA models and I'm certain the dealership is fully aware of it, as there are 1000's of customers complaining about it in UK. Exhaust filter gets blocked very fast and in most cases forced regeneration is required. Of course the suggestion we were given was to drive it on a motorway at 50mph+, in lower gear etc., but we tried that many times and it simply doesn't work, which we told them already. Many other KIA owners confirm the same so this isn't a one off problem.
Car was purchased from Acorn less than 2y ago and is still within warranty. Despite the PPF issue being a common problem and a clear manufacturer fault, Acorn is charging us £144 for fixing the issue, even though we can be 100% certain it will come back very soon so we will end up having to pay that each time, as with the PPF error the car won't pass MOT.
This is a terrible after sales experience and the reason why we will never be using Acorn Warrington again, neither for buying a car or servicing it.
AVOID ! ! !
2026年1月9日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Dear Wojciech, thank you for sharing your experience with us. I sincerely apologise for the frustration you've faced regarding the issues with your vehicle. We appreciate your honesty in bringing it to our attention. Your feedback is invaluable as we strive to improve our support and service, ensuring a more reliable experience for all our customers. Please reach out to us on 01925 851574 to discuss this further . We look forward to hearing from you.
What can I say if anyone out there…
What can I say if anyone out there looking for new or used cars this acorn staff are amazing so are there huge range cars
2026年1月8日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Diane. We are delighted to hear that our team were efficient and informative, helping you find the right car while staying within budget. Your trust in us is truly appreciated, and we look forward to providing you with the same reliable support in the future. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Booked my car for mot and service for…
Booked my car for mot and service for 9am didn’t get it back until 345 pm. Service book wasn’t stamped. Service spanner still showed up in dash board and said they had no time for the so called free vallet,
Had Kia cars for 20 years will not be using this company again
2026年1月4日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Hello Keith, I truly apologise for the delay in returning your car and for the service book not being stamped. Your experience does not reflect our commitment to honesty and reliability, and I appreciate you bringing this to our attention. We genuinely value your trust and would love the opportunity to make things right, so please reach out to us on 01925 851574 to discuss how we can support you further. We look forward to hearing from you.
Found the car we were looking for and…
Found the car we were looking for and paid the price we were looking to pay.
Very comfortable with the sales process which was delivered in a courteous, professional and friendly way
2025年12月27日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Pippa. We are delighted that you found the car you were looking for and felt comfortable with our courteous and professional service. Your trust in us is truly appreciated, and we look forward to providing you with reliable support again in the future. Feel free to reach out if there is anything additional we can do for you. Take care and enjoy your new car. Happy driving 🚗. Have a fantastic day,
Very friendly dealership
Very friendly dealership. Happy with everything.
Updated 17 January 2026
I can recommend this dealership 100%. Delighted with my new car and the service I received from Dan and his colleagues.
2025年12月31日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your wonderful feedback, Laura. We are delighted to hear that you found our dealership very friendly and that you are happy with everything. Your trust in our reliable service means the world to us, we truly appreciate your business. Feel free to reach out if you have any further questions. We're looking forward to you next visit to us to collect your new car. Take care and have a fantastic day.
Helpful friendly staff
Helpful friendly staff, who let you take your time to look , and answer any questions that you have.
Good range of vehicles available
2025年12月23日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Pauline. We're delighted to hear that our helpful and friendly staff provided you with the support you needed while you explored our good range of vehicles. Your feedback is invaluable to us, we appreciate your business. Feel free to reach out to us if you have any further questions. We're looking forward to your next visit to us to collect your new car. Take care and have a fantastic day.
Good customer service
Good customer service, friendly, approachable staff. Made to feel that we didnt have to make a rush decision.
2025年12月29日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Neil. We are delighted to hear that you felt supported by our friendly and approachable staff without any rush to make a decision. Your kind words about our trustworthy service will be shared with the team as we continue to prioritise quality and reliability for all our guests. Feel free to reach out if you have any further questions. We look forward to your next visit with us. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your wonderful feedback. We are delighted to hear that you experienced very good service and support from our trustworthy team. Your trust in us means a lot, and we look forward to providing you with the same quality and reliability on your next visit. Take care and have a fantastic day.
Acorn Kia were very helpful and sorted…
Acorn Kia were very helpful and sorted the problem with our car not starting. Kia also found a fault with our fob so while waiting for a new one they provided me with a courtesy car, which was a great help.
2025年11月7日
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Darren. We are delighted that our reliable team was able to support you by resolving the issue with your car and providing you with a courtesy car while you awaited your new fob. Your trust in our honest and quality service means everything to us, and we can't wait to assist you again in the future. Take care and have a fantastic day.
Quoted £174 for supply and fit…
Quoted £174 for supply and fit headlight bulb plus suggested a diagnostics check for £140 as well all done at Halfords for £65 fitted
2025年12月18日
Acorn Motor Group - Acorn Kia Warrington からの回答
Hello John, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at 01925 851574 when you can so we can address this situation directly. We look forward to hearing from you.
Friendly and helpful staff
I am very pleased with the service provided by Acorn. The staff in the service department are so helpful and knowledgeable. A special shout out to Brooke and Ellie for their contact during my service, MOT and work completed under the 7 year warranty. Thank you also to the lady and gentleman who helped but I must apologise as I don't know your names. A massive thanks to the workshop guys for doing a great job - they are often missed out or forgotten about and also to the valeting staff. Overall, a great, stress-free and trustworthy experience. All the best for Christmas and New Year xx
2025年12月19日
Acorn Motor Group - Acorn Kia Warrington からの回答
Hello Beverly, thank you for your fantastic review. We are delighted to hear that you had a great, stress-free and trustworthy experience with our helpful and knowledgeable team, especially Brooke and Ellie. Your appreciation for our workshop and valeting staff means a lot, and we will share your kind words with everyone. Wishing you a joyful Christmas and New Year.
Very happy with service we received…
Very happy with service we received from Sean and Adam. When we purchased the car .Sean was brilliant.
2025年12月13日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your wonderful review Noreen. We are thrilled to hear that you were very happy with the reliable service from our team, and that Sean was brilliant during your car purchase. Your trust in our team means everything to us, and we look forward to providing you with quality support again in the future. Feel free to reach out if there is anything additional we can do for you. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
was very good service and nice people…
was very good service and nice people whom working there really, all the best for them
2025年12月4日
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your wonderful feedback, Mukhtar . We're delighted to hear you received very good service from our trustworthy team and appreciate your kind words about our nice people. Your support means the world to us. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 have a fantastic day.
Very good to have my vehicle collected…
Very good to have my vehicle collected from my home address
2025年11月29日
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review. We are delighted that you appreciated our reliable service and the convenience of having your vehicle collected from your home. Your kind words motivate our team to continue providing trustworthy support, and we can't wait to assist you again in the future. Take care and have a fantastic day.
Great experience at Acorn Warrington
The whole experience at Acorn Warrington was very professional and pleasant; from enquiry, test drive and closing the deal. Dan J made it easy for us to understand the whole process, including details of our first EV. We are looking forward to collecting the car in 2 weeks.
2025年12月1日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your fantastic review, Raye . We are delighted to know that your experience at Acorn Warrington was both professional and pleasant, and that Dan provided you with trustworthy support throughout the process. We can't wait to welcome you back in two weeks to collect your first EV and truly appreciate your trust in our service and quality. Feel free to reach out to us if there is anything additional we can do for you. Take care and have a fantastic day.
Booked a KIA vehicle in for a service.
Booked a KIA vehicle in for a service.
No written report of what they carried out on collection.
Instead I got a long list of expensive red flags, despite no advisories being noted at the previous service (at a different dealership).
Told them about a tyre pressure warning light, that they failed to register themselves.
I emailed them twice, following the service, to clarify if they changed the oil filter and engine oil. Sadly they never replied.
All in all, an extremely poor experience.
2025年11月20日
Acorn Motor Group - Acorn Kia Warrington からの回答
We apologize for the poor experience you feel you had with our service. We truly value your feedback and will always try to take the necessary steps to improve our communication and service quality. Please reach out to us directly though at the site, as we do not appear to have had any further communications since your last ones with our team member for any further assistance. We look forward to hearing from you.
Car service
Car was picked up from home due to my mobility issues for a service. Was on time and I was given a full report and video clip following service and vehicle was returned promptly.
Excellent service from Acorn
2025年11月21日
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you for your wonderful feedback, Rita O’Brien. We are delighted that our reliable service and support made your experience seamless, especially considering your mobility issues. Your kind words inspire our team to continue delivering trustworthy and quality service, and we look forward to assisting you again soon. Thank you so much again for your feedback! We hope you have a great day!
Well recieved by your service…
Well recieved by your service reception, everything explained regarding my car service, kept informed as the service progressed.
2025年11月22日
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you, for your fantastic review. We are delighted that you felt well received by our service reception and appreciated the honesty and support throughout your car service. Your feedback is invaluable to us, and we look forward to providing you with reliable and trustworthy service again in the future.Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent
Fantastic customer service. Dan was an amazing sales person to deal with. New car arrived earlier than expected, and handover was great.
2025年11月22日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you so much for your wonderful review, Beverley. We are delighted to hear that Dan provided amazing service and that your new car arrived earlier than expected. Your trust in us is truly appreciated, and we look forward to supporting you again in the future with our reliable and customer focused service. We can't wait to see you again, have a great day.
Dan has fantastic customer service
Dan has fantastic customer service, we were kept right up to date about our order for our new car, he even sent a video so we could see it. He is very knowledgeable, polite, very helpful. I highly recommend Acorn kia Warrington to anybody looking for a car.
2025年11月21日
自発的なレビュー
Acorn Motor Group - Acorn Kia Warrington からの回答
Thank you for your wonderful feedback, Irene. We are delighted that Dan provided you with fantastic customer service and kept you updated about your new car, even sharing a video to enhance your experience. Your recommendation of Acorn Kia Warrington means the world to us, and we look forward to supporting you with our reliable service in the future. Feel free to reach out if there is anything additional we can do for you. Take care and enjoy your new car. Happy driving. Have a fantastic day.
Best wishes
Acorn Kia Warrington
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