Acotisdiamonds レビュヌ 

1,163
•
TrustScore 5段階評䟡の4

4.1

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I purchased some earring for my mum for Xmas, she rarely goes out to wear them. They are a gold & silver drop earring and the drop has fallen off one of the earrings. I contacted Acotis for a repair o... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

“This is the best place I’ve ever ordered from so far. They were incredibly helpful and transparent, even though I was ordering from abroad. They kept me updated until the very last moment and were al... もっず芋る

5぀星のうち5の評䟡

Excellent customer service. This company went above and beyond to source the item I had ordered and which had been discontinued- I was delighted to receive my bracelet after all their efforts to find... もっず芋る

5぀星のうち5の評䟡

Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... もっず芋る

䌁業情報

  1. 宝石商
  2. 宝食品鑑定士
  3. 宝食品買い付け業者
  4. 宝石圫刻家
  5. ゞュ゚リヌ補造業者

圓該䌁業による蚘述

Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.


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4.1

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TrustScore 5段階評䟡の4

1163件のレビュヌ

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4.1

すべおのレビュヌ

(1,163)

過去12か月のレビュヌ数: 85ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Would avoid this company at all costs

Would avoid this company at all costs, ordered a stud. Sent and empty package, once all the images and everything was provided. Stopped responding and still not refunded me for the stud. Never contact me to ask for any further details, just completely blanked from all channels when it came to refunding. I wouldn't recommend to order anything from this company.

2023幎1月25日
自発的なレビュヌ
Acotisdiamonds ロゎ

Acotisdiamonds からの回答

Thank you for your review

We can see that your product was delivered on the following date with tracking number below.

Your item was delivered on 23-01-2023. 320226298000448C69EDF

We have also checked our security camera's to see that the item was securely placed in the tamper proof envelope that is used for all earrings, from your images and information received we can see that this has been opened and from what you have said the outer packaging was still sealed when you received. If you can provide information why this is the case I would be happy to re open this case and place a claim with Royal Mail to say the parcel had been tamperd with in transit. Without this information we are unable to proceed.

Regards
Mike

5぀星のうち5の評䟡

Ordered a braclet for my granddaughters


Ordered a braclet for my granddaughters christening it arrived the following day very efficient service despatched same day .
Really pleased with the braclet .
The packaging was not as I expected as it has changed recently felt it was for a lady not a little girl.
I rang up and the lady was really helpful and understanding the following day a new box and bag arrived .
Thank you acotis diamonds I will certainly shop with you again great service and very efficient .
Will certainly recommend to friends .

2023幎1月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic experience

Fantastic experience, really impressed! So happy with my bracelet and with 20% off it was the cheapest I could find anywhere online. The packaging was great and came with a lovely gift bag. The delivery was by DPD which was also very good as they are much better to deal with that the likes of Evri!

2022幎12月31日
自発的なレビュヌ
5぀星のうち5の評䟡

Five star service

Five star service. Ordered Trollbead bead a few days ago and it arrived this morning via Royal Mail and that was with Royal Mail strike yesterday. Thankyou Acotis for your great service

2022幎12月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Order not received

It has been 12 days since my order and I have still not received the pendant i ordered.

Royal mail does not know the tracking number I was given (> Sorry - we don't recognise that number. Please check the information to make sure your tracking code is correct.).

The customer service is not helpful either. Every time I contact them, they just ask me to check again tomorrow. No one really looks into what happened to my delivery or whether it was shipped at all....

Edit (10.12.2022):
The shipment number "LE1185599640GB" that you provided and confirmed several times is apparently invalid. Have you taken the trouble to check the reference number?

By trial and error, I found that the digit 5 occurs once too often. At least royal mail knows the tracking number "LE118599640GB" and does not give an error message.

Under this number, there is an international item whose status was last updated on 26/11/2022. This is pretty much in line with my order. According to this, royal mail is still waiting for the shipment to arrive because the sender is still preparing it for dispatch. In the almost two weeks since then nothing has happened and there has been no update. So I have to assume for the time being that this is accurate. Even in the case of a strike, an update should have been given after two weeks.

2022幎12月6日
自発的なレビュヌ
Acotisdiamonds ロゎ

Acotisdiamonds からの回答

Thank you for your review, please see your order details below. As you can see your parcels were dispatched on time but due to the Royal Mail strikes there have been delays with parcels in the UK.

AS THE ITEM IS ALSO GOING TO GERMANY THIS WILL ALSO MEAN THERE COULD BE A DELAY IN PROCESSING THE PARCEL.

May I suggest when purchasing an item that you require earlier during strike action purchasing the express service.

If you no longer require the item once delivered please let me know and I can arrange for it to be returned for a full refund.

Tracking Reference: LE1185599640GB (royal_mail)
Date Ordered: 24th November 2022, 8:46 pm
Dispatch By: 25th November 2022
Delivery Date: 1st December 2022
Date Dispatched: 25th November 2022, 10:30 am
Payment Method: Credit or Debit Card

I hope your item will arrive shortly and please let me know if you require anything else.

Regards
Mike

5぀星のうち1の評䟡

Absolute joke of a company ignore


Absolute joke of a company ignore messages and don’t reply to emails regarding not getting my item case opened with Klarna

2022幎11月26日
自発的なレビュヌ
Acotisdiamonds ロゎ

Acotisdiamonds からの回答

Thank you for your review, please see your order details below. As you can see your parcels were dispatched on time but due to the Royal Mail strikes there has been delays with parcels in the UK

With the tracking number selected you will only see an update when we attempt to deliver your item.

I can't see any emails from yourself requesting information but if you would like to contact me directly on the number below I will be happy to help.

Tel : 01902759711

Tracking Reference: 320226298000425D8AA69 (royal_mail)
Date Ordered: 26th November 2022, 8:01 pm
Dispatch By: 28th November 2022
Delivery Date: 1st December 2022
Date Dispatched: 27th November 2022, 12:01 pm
Payment Method: Credit or Debit Card

5぀星のうち1の評䟡

Data harvesting charlatans

This absurd company has broken data protection laws by filling my inbox with dozens of absolute drivel emails, despite my requesting that they stop, many, many times.
To date I have forwarded 10 of their unsolicited junk emails to the ICO who are now investigating them.

I have never been a customer of this company; I have never consented to them emailing me; and I have never asked to join their spam email lists, so their data law infractions are as confounding as they are unwarranted.

Avoid this grotesque company unless you want your data abused, your inbox filled and your patience tried to the point you contemplate violence.

2022幎11月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Beautiful 2022 Swarovski Snowflake

Absolutely stunning Small 2022 Swarovski Snowflake, so sparkly when it catches the light. Just beautiful! In Perfect condition. It arrived in a pretty Swarovski box with a guarantee, very quickly. I had originally ordered one of last years which I was told, after purchasing it, was out of stock. Acotis apologised and offered this years, which is actually what I wanted, so I was given a full refund and I bought this one. They were so kind and helpful in every way. I totally recommend Acotis! Thank you so much I’m delighted!

2022幎10月13日
5぀星のうち1の評䟡

Item never arrived no answer to emails

Ordered an earring over 5 weeks ago. It never arrived. Emailed them 10 days ago an no answer. I guess I will never see my ear ring or get my money back.

2022幎9月24日
自発的なレビュヌ
Acotisdiamonds ロゎ

Acotisdiamonds からの回答

Thank you for your email, we emailed you on the 26th August 2022 to let you know this item was out of stock at the time of ordering and that there would be some delay. Please check your Spam box for this email if you have not received.

We have not currently received any other email from your self so your order is still awaiting dispatch.

Please let me know if you would like to continue to wait or receive a full refund.

Kind Regards
Mike

Beginnings Sterling Silver E3197 Oval Flat Edge Hoop Earrings

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