AirHelp.com レビュー 

AirHelp.com からの回答

2026年5月12日

Hello,

We understand your perspective and appreciate you reaching out. We will take your feedback into account regarding the addition of Japanese as a supported language and the possibility of designing a website in Japanese to better serve our customers.

Thank you for your valuable input.

Best regards, Manuel from AirHelp

AirHelp.com からの回答

2025年5月30日

Hello,

Thank you for sharing your opinion with us.

Unfortunately we do not have a Japanese-speaking agent so we will reply in English.

We are sorry to hear that you had to endure the inconvenience of a flight. We are not responsible for the decisions of the airline, but we can assist you with flight compensation.

AirHelp is a company that helps passengers to get their compensation for affected flights (cancellations, delays, overbookings) - Air Passenger Rights Regulation No. 261/2004 We are only responsible for compensation.

You can find out more about our services here: https://www.airhelp.com/en-gb/air-passenger-rights/

Best regards,

Piotr from AirHelp

AirHelp.com からの回答

2025年1月2日

Hello Sanae,

We are very sorry, unfortunately we have no native speakers in Japanese. We will therefore reply in English.

Thank you for sharing your opinion with us.

We are pleased that thanks to our commitment we were able to obtain compensation for you!

We apologize for the longer communication time caused by the hectic season. Both we and the airline now need more time to react. We are aware that the waiting time is longer and we apologize for this.

Our fare structure does not apply to flights covered by an AirHelp Plus membership. You can find out more about this service here: https://www.airhelp.com/en/airhelp-plus/

We did not charge any standard fees.

We are glad we could help you!

Sincerely,

Piotr from AirHelp