Annie Haak Designs レビュー 

88
•
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Just my Annie Haak bracelets restrung. They have come back sparlking like new! Great service, replied to my questions quickly - great service and quick too. Would definately recommend.

企業が回答しました

5つ星のうち5の評価

I have bought five bracelets over the past year and I absolutely adore them. So well made and i'm particularly impressed with the strong elastic used. They have not stretched. I love how I can wear... もっと見る

企業が回答しました

5つ星のうち5の評価

Wonderful service from Annie Haak right from the word go I got 1 bracket restrung at a well known jewellers, I only done this because it was right on my doorstep but omg the difference was like c... もっと見る

企業が回答しました

5つ星のうち3の評価

I have purchased many bracelets over the years and absolutely love this jewelry. BUT I have found every single bracelet ends up snapping. I only wear them on special occasions probably once a month. I... もっと見る

企業が回答しました

企業情報

  1. 宝石店
  2. ・
  3. 宝飾デザイナー

当該企業による記述

Inspired by and designed on the magical Indonesian island of Bali, ANNIE HAAK’s beautiful range of 925 Sterling Silver and Gold Plated jewellery features unique stacking bracelets, rings, earrings and necklaces. Handcrafted in the brand’s Hampshire studio, many of the designs are intended to carry a special meaning by way of mantras and symbols that represent luck, love, protection and strength.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

88件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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4.5

すべてのレビュー

(88)

過去12か月のレビュー数: 37件

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5つ星のうち5の評価

Amazing customer service

Amazing customer service! I love my Annie Haak jewellery- it’s a bit of an obsession! I started with the bracelets- they are quick and easy to put on- as a working mum that’s a good thing! I love the different designs that come out for each season. The summer 25 neon range was beautiful and when I wanted to buy another necklace, the customer service team helped me even though it was a discontinued and out of stock item. So great jewellery and great customer service. I love the shiny silver and the colours to accent it! I know I will be buying more! Thanks Annie Haak!

2025年10月15日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you for this lovely review Davina! We are absolutely thrilled to hear how much you are enjoying your Annie Haak jewellery!
Our team is so happy to have been able to help you with the discontinued necklace - we always try to do our best, so it means a lot to hear that it made a difference.
Thanks again for your support!

5つ星のうち1の評価

Customer service is appalling a number…

Customer service is appalling a number that no one answers for a first time customer not impressed at all tried contacting them regarding an order no reply by email !!

2025年8月22日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Kenny, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience with our customer service. We understand how frustrating it can be when you're unable to reach someone, and we sincerely apologise for any inconvenience this has caused.

I have spoken to my colleague at customer services and she has confirmed that she has reached out to you, but we’re always here to assist if you have any further questions. If you’re still facing any issues with your order, please don’t hesitate to reach out again, and we’ll make sure to prioritise your concern.

Thank you for your patience and understanding.

Best regards,
Christina

5つ星のうち5の評価

I love it

I love my beautiful new ring with the angel & heart charms. I emailed customer services before ordering to say I needed a small size, they organised & it was delivered within a few days. Just lovely thanks 😊

2025年7月28日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thanks so much for your lovely review Linda! We're so happy to hear you love your new ring – the angel and heart charms are such a special combo. Glad we could help with the sizing and get it to you quickly. Enjoy wearing it!

5つ星のうち5の評価

Exceptional customer service

Beautiful bracelet, unfortunately it broke twice! However, the customer service team have been excellent and replaced it twice for me. They even kindly sent me the returns form and postage label in the post when I explained I couldn’t print it myself. They really have gone over and above my expectations being so kind and helpful. Third time lucky with the bracelet!

2025年7月30日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Jenny, Thank you so much for your kind words! We're thrilled to hear that we have exceeded your expectations. We truly appreciate your support!

5つ星のうち5の評価

Fantastic company

First of all I have been buying from this gorgeous company for a long time and my family and friends! It’s fabulous! One of my bracelets broke and I got in touch with customer support and Martina was so professional and so lovely and dealt with my issue so quickly and I had my gorgeous bracelet back so quick and it’s like brand new!
Amazing customer service
Thank you so much Martina 🤩

2025年7月14日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you so much for your kind words and wonderful review Melanie!
We are truly grateful for your support and thrilled to hear that you had a positive experience with our customer service. It means a lot to our team to know that our efforts are appreciated.
We’re so glad to have you as part of our community and look forward to welcoming you back again soon!
Many thanks, Christina

5つ星のうち5の評価

Im addicted to Annie Haak !

I have purchased several bracelets for myself and gifts, they are exceptional quality ! I have also had a bracelet made bigger to wear as an anklet. Customer Service is also excellent. I absolutely love all my bracelets and would not buy any other brand !

2025年6月19日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you so much for this lovely review Kate!

5つ星のうち5の評価

Exceptional Customer Service from Martina

I just wanted to take a moment to share how impressed I’ve been with the service I received from Martina. I had an issue with a gift that was unfortunately too big, and Martina went above and beyond to help me resolve it. She was incredibly helpful, understanding, and made the whole process smooth and stress-free.

Her kindness and professionalism were truly unbelievable – it’s rare to receive such thoughtful and attentive customer service. I can’t thank her enough and wanted to make sure her efforts were recognised. She’s a real credit to the Annie Haak team!

Thank you again for such a positive experience

2025年5月9日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Joanne, Thank you so much for taking the time to leave us this wonderful review!

5つ星のうち5の評価

Had an issue with a bracelet that was…

Had an issue with a bracelet that was not a recent purchase. I just contacted them for a suggestion and to my surprise Martina sorted it all for me, replacing the bracelet and sending me a cleaning cloth. Again, thank you Martina 11/10

2025年5月6日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you for your lovely review Alison!

5つ星のうち5の評価

The customer services team are…

The customer services team are exceptional they are informative pleasant and a joy to deal with - i needed help in arranging a repair and the team went above and beyond to resolve my problem I have every faith in this beautiful company

2025年3月28日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Helen, we re so thankful for this review!

5つ星のうち5の評価

I purchased a guardian angel bracelet…

I purchased a guardian angel bracelet for my daughter it was accidentally broken .. I contacted customer service asking if I paid for it could they kindly repair it .. to my amazement they said if I sent it back they would repair it free of charge and they even sent me a free returns link .. truly amazing after sales from Annie Haak and there team .. I have no hesitation in recommending them to potential new customers .. purchase from them with confidence .. 5 star service

2025年3月27日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Tony, thank you for leaving us such a lovely review! So happy that you have enjoyed shopping with us and had a good experience! :)

5つ星のうち5の評価

Very happy and over the moon

I would give Annie Haak Designs 100 Stars if it was available! I had ordered the gorgeous Jasmine bracelet and was unhappy when I found that somehow three silver beads got tarnished. I contacted their customer service department and right from the start Martina was caring, understanding and accommodating. I felt in good hands. As I live in faraway Australia I posted off my beautiful bracelet to Annie Haak. Every step of the way I was looked after and the lovely Martina kept in touch with me. Even Annie herself polished my bracelet and brought it back to new and better. Annie Haak Designs posted it back to me in a beautiful box with the extra bonus of a polishing cloth. I am over the moon about the wonderful and supportiive treatment I received from start to finish. I can throughly recommend Annie Haak Designs. They go far beyond in their customer care, making sure their beautiful jewellery is enjoyed and cared for. Even through the personal dedication of Annie Haak herself. It has been the most dedicated customer service experience I have ever come across. A very happy customer from Australia.

2025年3月4日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Hi Rita! We are so happy you have experienced our five star customer service and that you are happy with your bracelet! Thank you SO much for taking the time to leave this glorious review! Many thanks, Christina

5つ星のうち5の評価

Amazing customer service

Amazing customer service, wish all companies could be this helpful and user friendly! Definitely would recommend Annie haak. Also the jewellery is so beautiful I wear it daily and it’s such good quality!

2025年3月18日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Hi Jo, thank you for your lovely review :) So happy you love your jewellery! Thanks, Christina

5つ星のうち5の評価

I cannot praise Annie Haak enough for their customer service and quality products

I have been lucky enough to have been gifted a number of Annie Haak bracelets and they are beautiful. Unfortunately I broke one recently by snapping the elastic string. I contacted AH to ask if they could re-string the bracelet and was contacted promptly with clear instructions on what to do to. The customer service is second to none and everyone I came in contact with were so lovely, friendly and helpful. I cannot praise this company enough.

2025年3月12日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Lorraine, we are delighted that you are happy with the service you have received. Many thanks for your review!

5つ星のうち5の評価

Love love love these bracelets

Love love love these bracelets. Because they are silver they don’t tarnish when they get wet and the unique thing is that they have two different sizes - great for my skinny wrists. Recently one of the charms broke, I don’t know how, but the company were very helpful and replaced the charm with ease. Thank you Martina for all your help!

2025年3月13日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you Vanessa for your lovely review!

5つ星のうち5の評価

Five Star Customer Service

I ordered the love stack bracelet set and unfortunately it was too small. I contacted customer service and a representative called Martina emailed me explaining I could return free of charge and have the bracelets resized. She guided me through the process and kept in contact with me every step of the way until I received the perfectly resized bracelet. Thank you Martina, your service was first class!

2025年3月8日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Thank you so much for this lovely review, so happy Martina was of such help! :)

5つ星のうち5の評価

Great Customer Service

I had an amazing experience with the team at Annie Haak! My parcel was unfortunately lost, and it contained a gift, but the team responded immediately and arranged for a replacement to be sent out in time. The customer service was exceptional, and Martina, in particular, was incredibly helpful. I would give them a 10/10 for their outstanding support

2025年3月7日
自発的なレビュー
Annie Haak Designs ロゴ

Annie Haak Designs からの回答

Dear Hannah, so happy to hear that you had a positive experience with us! Many thanks for this lovely review!

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