Pergola arrived quickly and no issues with set up. Price was affordable on Aosom, pergola sold elsewhere much more expensive. Would definitely use Aosom again.
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Just got my glider chair put together. Would have given you 5 stars but there werenât enough washers included in the order. Fortunately Iâm one of those guys who hordes all sorts of hardware stuff so... ãã£ãšèŠã
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Was a successfully easy purchase followed by delivery arriving sooner than expected...all I have to do is finish getting yard ready. You do have to assemble the bridge, in case thought it was pre-bui... ãã£ãšèŠã
Iâm happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which wonât hold an average sized adult. Good thing Iâm a small woman! Probably should have read the descripti... ãã£ãšèŠã
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Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
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27150 SW Kinsman Road, 97070, Wilsonville, ç±³åœ
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4.3
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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The box was broken open
The box was broken open. Parts where scattered all over my yard as the delivery driver putting in on the front porch frame bent and unusual able!! WORTHLESS CRAP NOW!
2026幎6æ6æ¥
Aosom USA ããã®åç
We are truly sorry to hear about the damaged packaging and scattered parts. We understand your frustration with the bent frame. We are looking into this delivery issue immediately. One of our representatives will be reaching out to you shortly. Thank you for your patience!
No rainwater drainage on canopy
The canopy fits, which is great - but there is NO way for water to drain. It holds all the rainwater - very inconvenient and a poor design flaw. A few simple grommets in each half pleat would solve the problem. Sadly, no such solution exists.
2026幎6æ16æ¥
Aosom USA ããã®åç
We appreciate you sharing your feedback regarding the canopy's design and the water drainage issue. We are reviewing this to improve our products.
4th of July tent
My experience was great i have no problems with this tent can't wait for the 4th of July to set it up
2026幎6æ19æ¥
Aosom USA ããã®åç
We're so glad you had a great experience with the tent! We hope you have a wonderful 4th of July.
Excellent customer service
Excellent customer service
Within minutes I received a response to my questions.
2026幎6æ15æ¥
Aosom USA ããã®åç
We are so glad our quick response helped you! Thank you for your wonderful feedback.
Great product that came very quickly
Great product that came very quickly! No problems assembling and I usually have problems with that.
2026幎6æ19æ¥
Aosom USA ããã®åç
We're so glad you found our product great and that it arrived quickly! We appreciate your positive feedback.
Ordered came when expected
Ordered came when expected. In great condition. Very happy with it
2026幎6æ19æ¥
Aosom USA ããã®åç
We're glad your order arrived as expected and in great condition. We appreciate your positive feedback!
Product is excellent
I called because I could not find the screws that I needed and the gentleman told me exactly where they were and I was able to assemble.
2026幎6æ19æ¥
Aosom USA ããã®åç
We're so glad we could help you find what you needed to assemble your item! Thank you for your kind words.
Love my chairs and shipped fast
2026幎6æ17æ¥
Aosom USA ããã®åç
We are so glad you love your chairs! We appreciate your kind words.
The product was what was representedâŠ
The product was what was represented packaged great ..
2026幎6æ18æ¥
Aosom USA ããã®åç
We're so glad it arrived as expected and well-packaged. Thank you!
Delivery
Delivery, carrier misplaced box #1, yet got #2 delivered correct. After located, personally had to pick up. 4 days later, with no assistance from carrier
2026幎6æ17æ¥
Aosom USA ããã®åç
We appreciate you sharing your delivery experience. We are concerned to learn about the misplaced box and the inconvenience this caused. We use third party carriers such as FedEx, UPS, and On-trac to deliver our products. We apologizes on their behalf for any issues.
I tried to refuse delivery
I tried to refuse delivery, but carrier dropped it off and ran.
2026幎6æ17æ¥
Aosom USA ããã®åç
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
The product was exactly as representedâŠ
The product was exactly as represented and it arrived 3 days earlier than estimated. All great so far.
2026幎6æ17æ¥
Aosom USA ããã®åç
We're happy to hear you received your product earlier than expected and that it was as represented. Thank you for your feedback!
Reliable company
Products were received quickly and very easy to put together. Instructions easy to follow
2026幎6æ17æ¥
Aosom USA ããã®åç
We're glad your products arrived quickly and were easy to assemble with clear instructions. Thank you for your feedback!
The sectional came in so many pieces toâŠ
The sectional came in so many pieces to assemble and none of them are even labeled. We took everything out of the boxes and now need to figure out how to return them. Super bummed!
2026幎6æ13æ¥
Aosom USA ããã®åç
Hi, thanks for your feedback! We take feedback such as this very seriously and are here to help. We would like to further discuss this matter with you. For the fastest response you can email our support team at customerservice@aosom.com, or call us at 1-877-644-9366. We are eager to assist our customers and look forward to hearing from you.
Delivery came fast and my son loves theâŠ
Delivery came fast and my son loves the product I ordered for him
2026幎6æ9æ¥
Aosom USA ããã®åç
We are so glad to hear that your son loves his product and that delivery was fast! Thank you for your feedback.
Aosom USA ããã®åç
We're happy to hear you're pleased with your chair and our service. Thank you!
Aosom USA ããã®åç
Thank you for the 5 stars!
Aosom USA ããã®åç
We're glad it arrived quickly!
This was my first time ordering fromâŠ
This was my first time ordering from Aosom, my experience was great, as well as the product, however a parts was missing, I called and it was sent to me, very quickly
2026幎6æ15æ¥
Aosom USA ããã®åç
We are so happy you had a great first experience with us! We appreciate you letting us know about the missing part and are glad we could send it quickly.
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